Discount Tire Store – Austin, TX

I’m watching and listening to a very rude customer treat a discount employee terrible… and he is handling him like a champ! Only reason I’m on here giving a great review cuz most rational people already know customer service doesn’t get much better.

THIEVES!
I would give this place 0 stars if I could. Sure, they were able to change my tires the same day, without an appointment (after $ 300 and 1.5 hours of waiting).
HOWEVER, a pair of Bluetooth headphones were stolen from the car by one of their scumbag employees. When called and confronted the manager assures me that I’m wrong, and that none of their ‘honest’ employees would do such a thing. How did they determine this?
They went to their employees and asked ‘Hey guys, did any of you steal anything?‘
Of course, their ‘thorough’ investigation turned up nothing.
If only they could change tires as quickly as they screw over and lose paying customers.
Be wary, you may not only be robbed of your time when visiting this location.

I got a flat tire yesterday and came to Discount Tire for the repair. I purchased my initial tires from them and was pleased to learn I had a warranty on the flat that made the repair costs minimal. They checked the remaining tires to make sure they were in good condition. They did successfully up sell me to replace my tires in pairs (one more tire than I had planned for) but the cost was so reasonable and the individual that helped me was very kind and not pushy at all. Best of all– this took less than 30 minutes! I will be coming back!
Oh– I also made my appointment online the night before so I was able to come right in when the shop opened and was helped quickly.

This is the only place I’ll go to get new tires. They are always polite and stick to the wait times that you’re given. Their optional warranty has saved the hundreds of dollars. I would highly recommend purchasing it when you get new tires. They have never tried to wiggle out of replacing my tires when they’ve been damaged. They even replaced some tires that had dry-​rotted on my old car for about $ 90. Thanks!

Derek at Discount Tires took great care of me! I was promptly, and warmly greeted before I even got to the door. He quickly assessed the problem I came in with, determined there was not much wrong, filled my tires, and sent me on my way. All good, and the light on my dash is no longer on. Thanks, Derek and Discount Tires!

Even though the place is always busy, they always take the time to give the personal customer service and the line moves much quicker than you would think. They are cheap, fast and live up to their commitments. Went in for a Saturday appointment that was scheduled to take 45 minutes and it took exactly 45 minutes. Nick and Nick helped me out on the phone and they were very professional in person. The whole Discount Tire team was energetic and enthusiastic.

Know your business, and don’t blindly stick to inapplicable corporate guidelines!
For the FIRST time in 30k miles, Discount Tire is giving me grief about running lower pressure in my oversized tires — which they sold me. I have been serviced at 4 different locations and have never had a problem or been questioned about my desired pressure.
They tried to tell me to run 40 PSI ! In a Jeep Wrangler running 35×12.50 17s load range E tires! If you’ve ever had a Jeep and 35s, you KNOW this is a ridiculous pressure. They argued with me about recommended pressure and safety, until I finally said I’m done and didn’t want to hear anymore about it. They refused to put 29 PSI in my tires.
This may seem like a minor issue, however, I expect my tire shop to know better. Larger tires with higher weight ratings don’t require as much air pressure. Over-​inflating tires makes the vehicle unsafe because the tires don’t grip the road as well, and makes the ride very very uncomfortable — especially in a Jeep. The tires also bounce more on the road when over-​inflated, which causes the tire to unnecessarily lose traction as well.
Here’s how tire pressure should be calculated…
Front to back weight only differs by a few hundred pounds, so it’s ok to set all 4 at the same pressure. The calculation is as follows:
TIRE & VEHICLE SPECS
Tire rating: 3195 lbs @ 65 psi (cold)
Gross weight: 5700 lbs
CALCULATION
Gross vehicle weight /​Total weight capacity for 4 tires * max tire PSI
Recommended pressure =
5700 /​ (3195×4) * 65
= ⁵⁷⁰⁰⁄₁₂ 780 * 65
= .446 * 65
= 29 PSI
This is a calculation well known by 4×4 owners who often run larger tires, and by race car drivers, where pressure is very important. Race car drivers actually do the calculation for each tire, instead of averaging all 4 together.

I think I got lucky, because when I came here to get new tires, there were only one or two other cars being serviced. Customer service was excellent, and very patient. I was one of those pain in the ass customers who went in for 2 tire replacements. Great. They had the tires I wanted in stock and took my car back right away. As soon as they finished and returned my car, I decided to bite the bullet and replace all 4 tires. So again, they took my car back. They were very patient with me, extremely friendly and helpful, and best of all, quick! I was there maybe 40 minutes. Which is much faster than anticipated, usually it’s about 2 – 3 hours. My car drives like new again!
Thank you guys!

Been strong my tires here for long time. Needed one of my tires replaced but none in stock. Came back 2 days later– wait was longer than told and then all of my tires are over inflated.
Annoying and more work for me to adjust each tire to proper level.
Curious if this was purposeful to get them to wear quicker.

So when my tire with a «slow leak» wouldn’t hold much air (I know, I know, I waited way too long!) I went to Discount Tire and they not only fixed my tire for free (I had been driving around with a nail), they also rotated my tires, which I did not purchase there (I have a 2014 car), at no charge. I don’t think anyone there works on commission because they have never pushed new tires unless I really needed them. I highly recommend this location.

I love this company, great web site great prices, clean stores and very well trained staff. They are fast, courteous and customer focused.

This business does not operate in good faith. They stated they could not service my flat tire due to the ‘Condition” of my other tires. The tires I drove into the parking lot with. The tires that the roadside repair worker who helped me out not days before remarked «Had good tread.»
No business that refuses service until I buy more of something is not one that will get my money.

Great place. Dropped my car off over the weekend for a slow leak. Got a quote for some new sport tires and they fixed the leak for free. Can’t beat it.

I’ve been getting my tires from Discount tires for a while now and I like the service. However, this place is pretty busy, so be prepared to wait or drop your car off and come back to pick it up.
I brought my car by on the afternoon before Thanksgiving so they were rightfully swamped. I had been having pressure problems with one of my tires and they found a nail in it. Luckily they were able to repair it without having to replace the whole thing. Since all my tires are from them, they repaired it for free and would have replaced it for free as well! They also rotate your tires and do air pressure checks for free. Can’t get much better than that in my book since I am pretty hands off when it comes to car stuff.

David is the best!
The day after Thanksgiving, I noticed the very inside of my runflat tire on the front had worn all the way through to the steel wiring. Having had a rear tire shred on me in the past (very scary experience, I don’t recommend ever risking that), I immediately drove to Discount Tire.
Even with it being Black Friday and their store being very crowded, David greeted me with a warm smile and kindness after he saw how scared I was to have discovered the tire get so dangerously worn. We ended up replacing the front and the rear tires (just two total) and he got me a great deal.
I will keep coming back! Thank you again for fast service on a holiday weekend!

I have been a Discount Tire customer since around 1999. I lived in Round Rock at the time and a co-​worker told me that he goes nowhere else. I enjoyed excellent service from the Round Rock location until I moved to Lampasas in 2012. I used the Cedar Park location on 1431 for several years until service seemed to wane. If you make an appointment for a tire rotation, you still will have to wait an hour to get it done. What is the point of making an appointment if it will not be honored?
Fast forward a year or so I have a slow leak in my tire. I tell my phone to «take me to the nearest Discount Tire» and it routes from my work at Parmer and 620 toward Research Blvd and Balcones Club Drive. I am surprised to find out that there is a Discount Tire about 10 minutes from work. Anyway, I head over and they take a look at the tire and discover a screw in it. Since I bought the «Road Hazard» Certificate, the repair is done at no cost to me. I am in and out in 30 minutes! Needless to say, I am impressed.
Fast forward again a month or so and my tread is starting to get a little low. The driving back and forth from Lampasas to Austin everyday is starting to take its toll on my tires. November is bonus month so I decide to get them replaced while I have the funds. I order a mid-​range set of tires online and choose a 9:15 appointment on a Saturday morning at my new favorite Discount Tire. I arrive at 9:03 am, walk-​in, and am immediately asked if I can be helped. I advise them that I have a 9:15 am appointment. I am done and out by 10 am. Since I have nothing planned, I decide to take the scenic route home and test out my new tires on Cow Creek Road, just west of Lago Vista on 1431. A fun start to a fun day!

Brian is AMAZING! I came in with a budget and he made it happen! I can’t tell you what amazing deal he did but he hooked me up. He also educated me on tires and showed me what a good tread looks like. He also showed me what they measure to figure out if you need new tires or not. This guy was awesome! As always, great service and a great experience!
I keep seeing other post about people saying they got bad service or they got talked up in price. This is BS. I have been a customer of discount tire for almost 10 years and I’ve NEVER had this experience. I’ve been to discount tires all over Arizona and Texas and never had these issues. This is a consistent company with tons of amazing locations. They ALWAYS beat my dealerships prices. I’ll never go anywhere else. Thanks BRIAN for an awesome experience!

I would not buy tires from any other company and I love this Discount location the best. I would also never buy tires without the Road Hazard Warranty. I have been using Discount for over a decade but my last experience was the best.
I walked in to have my tires balanced and rotated and to check my slow leak on the back tires, my back tires were worn but still had some life left. They suggested they could be changed but did not push it. I wanted to get a little more out of them. During the process they found that the tires had a few small punctures and they told me that the road hazard covers them. And in about an hour I was out the door with two new tires which only cost me $ 18/​tire to renew the warranty!
I highly recommend Discount and their service. Price and their Service brings me back…
P. S. this is not the first time the warranty has saved me $$ but I just wanted to share my last experience…

I really wasn’t expecting my car to be done as fast as it was. In fact I left to get a pedicure because I was quoted 75 – 90 minutes.
I really try not to go see the store on Saturdays. It’s busy, I mean really busy and those guys and gals work so hard but unfortunately I have to leave town first thing Monday morning so today was the day.
Anyhow, I just appreciate how hard they all work and at the same time they uphold great customer service!

Good service, after I finally got my order in for new tires.
Walked in early in the morning, as I needed to be out of the shop fairly quick. Knowing that all tire shops fill up quickly, I went to one of the sales desk to get my car in line for service. I knew what I needed, and they had them in stock. Should have been short and sweet, right? Well, no… The guy helping me spoke Spanish, and kept taking it upon himself to leave my transaction, and go help people that were coming in that did not speak English. Hey, I grew up in New Mexico, so I have ZERO problems with folks that need translation. What I DID have a problem with is that this guy kept leaving me to help people that came in AFTER I did. After this happened a couple of times, I told him that I really needed to get this finished up so that I could get my car in line for service. A process that should have taken 5 minutes ended up taking 15 to 20.
They did the work well, put the tires on within an hour, and I have not had any issues with them at all. My other issue is that they did not have much of a selection of tires in stock for my vehicle. An assistant manager for Discount told me that they were a pretty common size, but they only had the high-​dollar Michelins, and a budget-​model Falken in stock. Really, there should be more selection, IMO.
I like Discount Tire, and I like their nationwide service. Just wish this location would have done things a bit differently this time.

Clean store, friendly service, and great prices. I had reviewed them at 3 stars a while back, but they have really improved. Great job!

I have been putting off getting my tires replaced because the process is expensive, frustrating, and extremely time consuming. After researching NTB, Firestone, Sears, Lambs, and a few others online, I finally decided to setup and appointment with Discount Tire.
I was really only in for 2 tires, but the customer service that I received and the time spent explaining the differences between brands, speed ratings, and warranties, etc. made me feel like I could trust them more than any other automotive business, ever. I decided to replace all 4 instead because I actually was shown the wear on all 4 tires instead of just being told of the wear as way to up-​sell. The best part was that I was in and out in less than 1 hour when I know I would have been at one of the other shops for most of my Saturday, thanks to several past experiences.
I do recommend setting up an appointment online if you plan to go in on Saturday as they get pretty busy first thing in the morning.

I bought a set of BFG All terrains, they were fast fair price handled everything very professionally.

These guys welcome every customer that walks in the door with a handshake and an introduction. While I was here today, I witnessed one of the guys being berated and cursed at over the phone and he kept his cool the entire time. Daniel helped me get my new tires and with a smile. Highly recommend.

I love this location. Louis has a excellent team. Their customer service is second to none! I really appreciate the way they approach the customer and keep people waiting in line updated or call out to expedite pickups.
I’ve been a customer of Discount Tire since 1995.

I’m leaving two stars because despite all the bs, the workers were really nice. However, I’m never using any of the Discount Tire stores again. I’ve been using them personally for over 10 years, and my mom and step-​dad have been using them for about 15. Not any more. One thing my family loved about them was that they were honest and would work with our budget.
I’ve been using my mom’s car until I find another one. I noticed that it had taken up collecting nails and screws. I took it to this Discount Tire because it was close, and it was the company that we always used. The guy working (nice guy, can’t remember his name) noticed that all the tires were old, about 10 years or so, and recommended that they get replaced. He also couldn’t find the account in the system for this car, but even if he could, the warranty doesn’t cover old as shit tires. Fair enough, and I got a loose quote on about how much they would cost. I talked to my family, and they said it seemed about right. Didn’t have the money at the time, but when they got it to me, I went back. The guy I spoke with that day (nice guy, can’t remember his name) said the cheapest tires they had that day were about $ 50 out of my price range. Well, shit. So, call the family, got more money, and went back a couple days later. At that point, the cheapest tires were $ 100 more than the cheapest tires the first day I went. They were also completely out of my price range. I said #&@! it, and got them. The whole time the guy was trying to sell me the warranty, which is a good deal, and I always get it, but I guess he really didn’t get when I said «I’m on a budget,» and «Sure, whatever, I don’t need to pay back my student loan this month,» that the whole warranty thing was a distant dream. I asked him several times if those were the cheapest tires they had, and he said they were. I asked why they had gone up so much over the course of a few days, and he explained that it’s relevant to what they have at the store. Whatever. I don’t feel like arguing with someone who looks like they don’t even know exactly what they were saying, plus, he was a nice guy (can’t remember his name).
He went to go check on something, and came back and sheepishly explained that they were out of the tires that he just tried to sell me, but they had some CHEAPER ones that they could put on the front. I think I developed four stress wrinkles at that point. I agreed, obviously, and continued to deny the warranty. While waiting for the car, I text my family, who were appalled and vowed to never use them again, all of my friends that I had referred here (which is sad for discount tires, because most of my friends are deliver drivers), and told everyone I knew who was currently using DT and on a budget what had happened.
Maybe not all the chains are like this one, but everyone I know right now has to watch what they spend, and can’t afford to be dicked around. Most of my thrifty friends go to used tire places, where at the end of it, even if you have to replace all your tires in half the time, it’s still cheaper. Discount Tire lost three very loyal customers that day. It’s just a drop in the bucket, I’m sure, but I know that smaller tire yards will actually appreciate the business and loyalty that my friends and family will give them.

I do love this location. Though my tires never seem to be repairable.
I have wheel and tire insurance and Roberto patiently sat on the phone with the insurance company to create the claim.
Very professional. The ship is run by a boisterous man that seems stern, but also sings in the bay. Pretty sure he keeps his guys on track.

What a better way to start a Monday then having your tire blow out just blocks from work. Not a flat tire but a blowout with noise and swerving. Limping to my parking lot so I can change to the spare.
Called around to see who had my size tire in stock. Thankfully Discount had one. The gentleman on the phone said I can come in anytime. I asked when their slow time is. He said 3PM. I leave work so I can get there by 3. I come to find out that slow time means the wait is less than an hour.
First I have to check in at the desk. I tell my sob story and give the man the info on the tire I need. He wants to look at my car to verify, yes I gave him the correct info. He notes that two of my tires are wearing down. I told him maybe next time for the other 2 tires. Back to the desk as he rings up my order.
Then it starts, the upsell!!! The ONE tire I wanted was going to be about $ 100. I wait while he checks the computer. The guy tells me he can get me three tires for $ 280. I say, No thank you just the one tire. I wait some more and he comes back with, okay found a sale. He can get me three tires for $ 210.00. Again with a bit more force, No, Thank you just the one tire. More waiting while he checks the computer. He says to me, what amount are you looking to spend to for the three tires. At this point I am glaring at him. He finally looks up at me and I say in a stone cold voice. I just want the one god dam tire. Fifteen minutes wasted because of this.
My ticket finally goes into the shop. Now the 45 minute wait begins. I have to admit it did only take the 45 minutes for my car to be finished.
The waiting area was a tad warm because their AC was not working all morning. The seats are scattered around so you don’t have to sit next to someone. Large windows to let the sunlight in or to see your car being worked on.
They are reasonably priced, pleasant staff (when they are not trying to upsell you.) and quick.