Docutex

If you are thinking of leasing a printer here I would highly suggest you steer clear of this company. There are plenty of other vendors in town.
Here is my short version of my experience.
We agreed to a lease for a Xerox unit about 2 years ago. We wanted to make our own customized advertising pieces specific for each client as needed and use it as a printer/​scanner/​fax. After working with the unit for 3 months trying to figure out how to use it and why the machine didn’t work very well with our paper we were told there was something wrong with the machine and they switched it for a new one. The problems didn’t stop. We had issues with it not printing and the colors were different from day to day. It was a very unpredictable printer. They then thought it was a software issue. After they claimed they fixed that issue we still had the same problems.
At this time they blamed the files saying these files were not set up correctly but when we printed them at their office machines everything worked just fine. Finally a more experienced tech came out and explained that this machine was not designed to work with the paper weight we were trying to print on. Then we investigated a little further and he was right this machine was not designed to do what we were told it would do.
We had a meeting with the owner/​manager, he look into why the sales person suggested this machine (keep in mind this sales person was no longer part of Docutex) which of course the ex sales person said we never mentioned we were printing on any advertising pieces which again was the ONLY reason we wanted a machine. After waiting for several months (I am not exaggerating) and constant calling (weekly) we were told because we are so far into our lease there wasn’t anything that could be done and he wished we would have said something earlier. Obviously that was unacceptable.
We called Xerox directly and 6 months later Xerox agreed to get us out of our lease or into a bigger machine.
Working with Xerox was fine but I would highly suggest anyone to work with a different company.
The Xerox machine by the way worked fine if you only print on regular paper but anything with large amounts of color (more than a logo on a piece of paper) or thicker than printing paper doesn’t work well.