Dr. Barnes’ Eyemart Express

My husband went in for glasses. This was his 2^nd experience purchasing glasses and using his employee insurance, so that added to his confusion.
We informed the young sales rep. She just seemed annoyed, rude, and uninterested in helping us. After awhile me and my husband discussed going to another store or waiting for the older sales rep who seemed more helpful.
My husband was finally sure on frames he was comfortable with, only to have the rep question his choice numerous times. At one put I thought my husband was going to storm out, so I assured her he understood.
Seriously I get your job can be hard, but if you can’t do good simple customer service (smile, be nice, look professional & be helpful) maybe you need another profession.

My husband and I went to Dr. Barnes’ Eyemart Express on Airport a couple of months ago. We purchased 4 pairs of glasses (3 pairs with progressive lenses and 1 pair of prescription single vision sunglasses) for over $ 600. (My brother-​in-​law in Geneva, Switzerland recently bought one pair of single vision glasses for over $ 2000). Anyway, I have severe nearsightedness with severe astigmatism. I was pretty sure that my ophthalmologist’s tech had given me a weak prescription, because she told me to guess at the letters on the eye chart which I foolishly did. The prescription written was the weakest I had had in 20 years, and I am 60, so my eyes aren’t getting better. The sunglasses (single vision, not progressive) and progressive eyeglasses that I received were so distorted I could not see with them. I returned to my ophthalmologist and insisted that they give me an accurate test. They checked the glasses that Eyemart Express had made and said that Eyemart had done an accurate job with the prescription I had given them. I took my new and now very accurate prescription to Eyemart Express, and they replaced the bad lenses in my 2 sets of glasses for free, even though the error was made by my ophthalmologist’s tech and not them. I was so happy with their service and policy that I bought an additional pair of glasses. They have a very large selection of frames, and I finally found some that were flattering to my plump face — most frames these days are narrow rectangles and don’t flatter anyone. Mine are octagonal. They are also affordably priced. I used to go to Lenscrafters and Eyemasters and to my ophthalmologist’s optician, but now I will only go to Eyemart Express. I am still very ticked off at my ophthalmologist’s office, but I like my doctor, so I won’t give them a bad review.