EDC Moving Systems

Absolutely terrible company. I ordered a dresser from Z Gallerie on August 1, 2015, was told it would be delivered by EDC between 2 – 3 weeks. On August 17^th, I called and was told that EDC had my dresser as of August 10^th, and would be calling me soon to set up delivery time. I called again on August 20^th, and was told they would be in touch with me within 2 days. I called again on August 25^th and was told they would call within 2 hours. I called 2 and a half hours later at which point EDC did indeed call me. They told me they could deliver my dresser the next day, then changed the day to Friday but they are unable to guarantee any specific delivery time. The woman I spoke to was rude and completely unaccomodating. We will see if I actually get my dresser and I will be reporting them to BBB.

EDC staff went out of their way to accommodate my logistical conflict today. The Operations Manager delivered a mattress himself because his driver had worked a late night would work another late night this evening. Great staff, great work ethic!

Stay away from using this company… If I could give them 0 stars I would. I purchased a mattress on
on July 7^th, 2015 and apparently Costco uses these people to deliver their merchandise, funny thing is it’s 8÷4÷2015 and still no mattress. They called me last Thursday to confirm the received the merchandise and would deliver it on Friday between 10−2pm and guess what it never showed up. No one ever called me to let me know an update or that it would not be delivered. I had to make multiple phone calls to them and they said,“we can’t find the mattress in our warehouse… Costco never delivered it to us.” If they never delivered it why would you call to schedule delivery? Why would Costco email me confirming they delivered it to you? I am a district manager in the Austin Area and have over 900 friends on Facebook and 780 followers on Twitter… I am now going to make it my personal mission to ensure everyone I know and come in contact with both in person and on social media to NEVER EVER USE THIS COMPANY FOR ANYTHING… Worst customer service I have ever experienced!

The company has had my TV over a week without calling me about delivery. They do not answer the phone. I called the main company that Vizio used to ship through and they where unable to contact EDC.

Constant communication, punctual updates, on-​time arrival, and very courteous driver and assistant.
Most recently I ordered a very large refrigerator from the military Post Exchange and EDC was the delivery carrier.
They called ahead of time to coordinate the date of delivery. They called the day before delivery to confirm and know all was well. They called the day of delivery 30 minutes prior so that I would be ready… and then…
Imagine a surprise when they showed up ON TIME and precisely when they said they would.
They arrived precisely at 7 a.m. on a dreary morning and without hesitation they got to work.
The delivery supervisor was «J.R.» and he was straight forward, courteous, and on a mission to get the job done.
JR measured the spaces we needed to navigate and allowed me time to take my door off of its hinges so it would be easier.
Overall, it is rare in this modern day that a delivery service keeps their word on the delivery time and then follows up with great service. The EDC team of two were in and out and onto the next delivery.
Not a scratch on my appliance, my house, and they left no trash from the shipping/​pacling materials when they unpacked it.
Great job all around.

This is the delivery company
used to deliver the furniture I ordered for my place in Austin.
I received a voice mail indicating my order would be delivered the following Monday. Delivery was not made on Monday, so I waited patiently until Wednesday. I personally called EDC on Wednesday only to have them tell me that an item was missing from the shipment. They would not, however, admit that it was lost. I followed up with
to initiate a Dock Search and was told to wait 24 – 72 hours.
A week later, I tried to leave several voice mails only to find that their inbox is full.
I called
again to complain. This incompetent company only initiated the Dock Search yesterday. As a result, I have canceled my order with
and will be spending my money elsewhere.
Unfortunately for Target, I refuse to order from them if they continue to use EDC. After reading other reviews, it seems that I will probably not order from Costco either and will simply go pickup from the store, as inconvenient as that is.

Terrible business!
Unfortunately I did not have a choice in picking this company to deliver a desk I ordered, otherwise I would have chosen differently.
The company had the desk a whole week before they would deliver it. The delivery was to a business, and a desk is a critical function in your daily work actions. The desk would have taken 30 minutes tops to deliver, and they still would not deliver it.
On the day that it was scheduled to deliver, I received the phone call saying it would be between 1−5pm, and the driver would give me a 30 minute courtesy call… IT NEVER CAME! I even stayed 15 minutes past 5 and past the time I was supposed to be off for a phone call and I never received one.
When I got in the next morning, there was a note in our office for us to give them a call to reschedule. When I called, they wouldn’t be able to deliver the desk until another three days away. \
***Basically, this company is very mishandled and not professional at all! They do not perform timely or efficient moves, and do not care about the customers or the customers products!!!***

I have not personally used this company, but my neighbor did today. I’m reviewing because these are the noisiest, most inconsiderate movers I have ever had the displeasure of suffering through — as a non-​customer at that. They’ve spent hours moving my neighbor’s furniture and rather than tape things inside her apartment, they do it outside, which is normally noisy as it is, but the corridor makes it echo, thus magnifying the noise. This is, of course, highly distracting and the process lasted at least 45 minutes on and off. Additionally, rather than placing the dolly down in a normal fashion, they slam it down and then proceed to let is slam down every single step all the way down (we live on the third floor, so that’s quite a lot of steps) over and over again.
I get that people move in and out, and that the process tends to make noise, but I’ve just spent the last 2 hours (and they were at it before then) dealing with ridiculous noise and and some serious vibrations shaking my entire apartment. I’ve been in this apartment specifically for 5 years and have seen many, many people move in and out and *never* has a neighbor moving been so disruptive.

Incompetent and thieves.
This is the delivery company used by Costco. I had a living room set scheduled for delivery as well as an older one for return. They picked up 4 pieces but reported only 2. Even speaking with their supervisor who was adamant that they only picked up 2 pieces and that «I must have had another company pick up the rest!!!»
I am now considering filing a police report for theft.
They also are very disorganized about their delivery schedules. They called me to schedule a delivery time 3 weeks after it already took place.
If you are considering doing business with these guys (or ordered from Costco) make absolutely sure you document everything and take pictures. These people cannot be trusted.
Update: The supervisor called me back saying he «did some additional research and found out what happened to the other 2 pieces.» So the issue has been resolved. I’d still be wary of these guys.

We had a bed delivered from z-​gallerie and they used EDC Moving Systems. After waiting weeks for this item to arrive the delivery men promptly managed to drop part of the bed after resting it up against a wall. Needless to say the part was badly damaged and the whole thing had to be loaded back into the van. After dismantling our bed we’ll be sleeping on a mattress until a replacement is sent. Still waiting to hear when this will be… Not what I’d call quality service.

We ordered a commercial treadmill to be delivered to our home in Austin. The treadmill was shipped via EDC from across the country. It arrived in Austin in the expected time window, EDC called when it was on their dock in Austin, and delivery was scheduled. The delivery took place on schedule and the giant box was placed where we wanted it. The treadmill arrived in perfect condition and there wasn’t a single mark or dent on the box. I can’t imagine a better outcom.