Einstein Bros Bagels

This place sucks. How can you screw up a BAGEL? This place knows how! I always loved Einstein’s but this location is a joke. Burned bagels, cold/​untoasted bagels, long wait times. Needs a new manager.

I hate that I love bagels, because this is my favorite place. The only problem is they are always slow always look like they are shocked how busy they are. But my real rant is the sticky bag I get every time, is it too much trouble to remove your gloves before handling my bag? It’s so gross…

Slowest drive thru ever. There has been two cars that have backed out of the drive thru behind us so far, a little girl who had time to get out of the car, go inside and use the restroom and then come back to the car that hadn’t moved. If I could leave right now I would but we are stuck in between cars. I’m about to go bang on the window and ask if I can go in there and help out just so I can get my damn bagel and coffee. Would have went to Starbucks if I knew this place sucked balls so hard. I finally went inside to see what the hold up was and the manager said they were working on a $ 16.00 order and only had 5 people… Seriously? He didn’t apologize or offer a discount or anything. The other 2 people behind us backed out so we four wheeled outa that place. Never again.

Very disappointed in this location. Only reason they are getting any stars is because of the exceptional service from Brek. Everyone else could care less about the customer or service. Brek went out of his way to ensure we had a good experience even though there was no selection and complete confusion by other associates.

Slowest drive thru service ever.: I’ve been sitting in my car for over 45 min to get one bagel that I ordered for $ 1.70… Seriously they need to have some system better than what they are doing right now this is ridiculous!
Just got my food. I come here bec I like the bagels but this time I got my bagel super hard cold not warm and they just slap the cream cheese on.
The excuse I got was sorry we are short one person, the line is terribly long in front and we have a 400count bagel order… Ok I understand but after waiting 45 min I should have got the bagel I wanted…

Poor management! Don’t even bother. I ordered 2 bagels toasted with butter and a coffee. They could not get the order right. I received a cookie and coffee. I asked where is my order and the guy looked at me like a deer in headlights. Other people complaining about their orders. Staff were yelling at one another from the back. So sad that it was not even crowded. There were only 6 people present counting myself. The staff have poor multitasking skills, poor knowledge of menu, staff they do not know how to take orders correctly and extremely slow paced. I have to blame this on poor management. Manager was not present and I was not refunded for my order. So no bagels for me but they took my money! Tr to explain this to the staff but they all looked like a bunch of cavemen.

Slowest bagel place around! Good bagels, but be prepared to wait an unusually long time for your order. Not worth the wait.

I can see this place going out of business in about a year. I’ve been in here a handful of times since it’s near my house and does the job for a quick cup of coffee or a sandwich. Most of the employees are efficient and friendly which is always nice, but their prices are just not worth it for me. Plus I walked in last week on a Sunday morning with two people ahead of me and waited 20 minutes for coffee… and that was with 3 employees working behind the counter. I find that unacceptable. The kid working there was all over the place and it seemed he wasn’t really paying attention. I’ve given it a fair amount of shots to where I won’t be returning.

A much better experience this time all because of Kaz, the dive through attendant. He’s always nice and professional. Nailed my order and even wiped the rain off of my window ledge!

Today I waited in the drive through for over 30 minutes. And it’s not possible to get out of this drive through once you’re in it and there are cars behind you, so I was pretty much stuck at that point. When I finally got to the window, the guy working was pretty apathetic. I made a comment about being stuck in the drive through once you’re there and he said, «That’s pretty much how I feel here most days.» Because apparently complaining about how much you hate your job to the customer you’ve just made wait for 30+ minutes, is now considered acceptable professional behavior? I thought it was very inappropriate. And then he stared into space until I reminded him to hand me the rest of my order so I could finally leave. Got to work, opened my bag, and found a ball of napkins so crumpled that I had to examine them first to make sure they weren’t actually already used. Icing on the cake: in all that time that I waited, they hadn’t managed to toast my two bagels as I had requested.
I’ve been to this location maybe three times before and everything has always been fine… Not particularly stellar, but certainly within the bounds of acceptability. Today, however, was pretty atrocious, so I’m not sure I’ll be heading back there any time soon.

The bagels are awesome, the staff is super friendly, only drawback would be the speed with the drive through. Rush hours make it a chore so make sure you have a few extra minutes to kill.

This place is a joke. Slow, mediocre bagels and completely inedible eggs and cheese. The menu is horribly designed also. The breakfast bagels with egg and bacon was very bland and upon inspection I found plastic melted to my egg. They replaced it with an equally unsatisfactory appetite destroyer.

Drive thru is not great… but autumn and winter blend will always be the reason I return.
I also enjoy that any bagel can be turned into a think version if you’re watching carb count! Wish they were opened a little later!

Do not waste your time or money. I’ve gone here 4 times over the past several months and they have yet to get my order correct. I don’t order anything complicated — today it was an everything bagel with the smoked salmon spread and an iced coffee. After waiting in the drive thru for 18 minutes, I was given an everything bagel with plain spread and an iced coffee with grinds at the bottom. Every single time I’ve been here, I have never received what I actually ordered. I went back before hoping it was an isolated incident, but that’s obviously not the case.

Well, it’s been 5 months since I’ve been back to this location to give them one more chance, and all I can say is «fail».
1. Nov 2013– instead of a pumpkin cookie, they gave us a pumpkin latte at lunch and argued that we «already took» a cookie… Of course we hadn’t
2. Feb 2014– I sat in the drive-​through line (8:30am) for 30 minutes (only because I couldn’t get out). Myself and 2 other customers walked inside (leaving our Cars in the drive-​through) to inquire about the delay… All we got was the «stoner shrug» — sat in our cars another 7 minutes before we could get out!
3. today, Aug 2014 — there were only 2 cars in line at 8:30am, so I decided to give them one last shot… 18 minutes later I finally made it to the window for a bagel with cream cheese. SERIOUSLY– I have NO idea how they are still in business with such a lack in efficiency and customer service.
(And of course the order was wrong — toasted, when I asked them NOT too).
Panera– you now have one more loyal customer. Einstein Bros, this location has been a dysfunctional disappointment for almost a year!

Terrible y’all. The food at Einstein is great, but go to another location. Drive thru wait is ridiculous. And this morning, at 7:15am, they didn’t have eggs for any of their breakfast sandwiches. What?

I’ve only had a couple experiences at this location, none great, none terrible. The staff has generally been nice, it’s the product the frustrates me.
Today’s Asiago bagel is about halfway between a regular size bagel and the thin bagels. Sorry but I like my big puffy traditional Einstein Bros. bagels! I’ve felt like various. locations have always been consistent before, or maybe I was not as aware and just didn’t notice. But the other small thing was the presence of cinnamon on the lid of my cream cheese (shmear if you will) side container. Personally not a big deal but seeing as I ordered nothing cinnamon concerns me that they are not using clean knives, or being careful.
I did take a second and kindly mention it to one of the staff, just something the manager should be aware of — it could have been a much bigger issue. Thank goodness I wasn’t allergic to cinnamon, now that would have been a disaster!
It’s not always fair to judge locations against each other, but they are part of the same name, and whether chain or franchise, you tend to expect consistency in the brand.
So when I’ve gone to the 12^th Street location numerous times and rarely had an issue, it’s hard not to compare. The staff were almost always super nice, cheery, and helpful. There was an occasional mixed up order or grumpy person, but overall a good location. And the bagels were also super nice and puffy!
I’ll give them the benefit and try again since it is the most convenient location to me, but as opposed to where I previously lived, there are a couple other bagel options in this area and in always apt to try the local spots before a chain.

Why would anyone go here when there’s an authentic New York style bagel shop (Wholy Bagel) literally right across mopac on Wm Canon.
Do you want me to elaborate on why Einstein’s is disgusting? Sure!
–Einstein’s bagels are loaded with preservatives and high fructose corn syrup. Gross.
–Einstein’s cheats and steams their bagels instead of the traditional boiling, these really aren’t really even bagels
–They only use a tasteless preformed egg substance
–They microwave everything (Wholy Bagel has a grill for eggs, bacon, sausage, etc)
–It’s a heartless chain
Do yourself a favor, skip this place and drive straight on to Wholy Bagel. You won’t regret it.

You really can’t go wrong with Einstein’s right? The bagels are so yummy, and they change up their flavors all the time. They also offer these new skinny bagels for the health conscious, or for when you just want less bread. I tried a breakfast bagel with the thin wheat and it was great! Also took a bucket for my office and the price was great — $ 15 for a bakers dozen and 2 cream cheese tubs. Seriously, it was inhaled by my coworkers with many thanks. Love this location because it is so easy to get back on Mopac. I have only been once and my order was perfect so can’t comment yet on incorrect orders.
Ambiance is always something I consider when I review (being an Interior Designer does that to you) and this place was exactly what I expected, kitchy, bright and small. My only comment is that it is a bit hard to get to the «order here» as it is the furthest location from the door. Makes more sense to put the order section closer, then I don’t have to walk through tables and people to get there.

I came here during opening week to be frank I wasn’t impressed with grand opening deals. I’ve experienced better. I like Einstein Bagels I’ve frequented locations in Brooklyn and on Guadalupe St. in Austin. This location was just okay. To be fair I just tested it out with a whole wheat bagel. I’ve had better bagels from Einstein. I had assist an 8 minute wait for a bagel with nothing on it. I just felt like they didn’t go above and beyond too be more welcoming for a grand opening. I haven’t been back since that experience, I am willing to try other locations, because I love bagels and Einstein does have great bagels when it’s on point. I would recommend nearby Panera Bread for bagels they have a better selection, it’s cheaper and you get consistent service that’s speedy and great.