Einstein Bros Bagels

This is the slowest location I have ever been to. I waited for over 10 minutes to place my order with only 3 people in front of me.

I went here today for the Monday special, baker’s dozen (13 bagels) for $ 6 and I got great service! the lady even offered me freezer bags for the bagels and they sliced them for me. The place was clean unlike the other horror stories mentioned in previous reviews. My friend and I sat down and had a bagel before our walk around Town Lake and it was a very enjoyable experience. I think is safe to say that they have it together most of the time.

They were slammed and handled it like bosses. Everyone was friendly and fast.

Good solid three plus stars for a quick breakfast and coffee before heading to the airport. Very filling breakfast bagel with egg and bacon and a decent selection of coffee as well. The staff was friendly and attentive and got us are food and drinks in under 10 minutes which was just perfect for our rushed morning.
The line was for service was literally out the door just before we left but I’m sure that was just a temporary mid-​morning weekend rush and the line appeared to be moving along quickly. Good selection of bagels and decent coffee … just what we needed!

This is the poorest managed breakfast place in all of Austin. They never have enough staff, the food is questionable for the price, and the overworked staff can be stunningly rude. This morning, one of the (only) two workers responded to my frustration comment with «we don’t have enough staff here today– why don’t YOU come back here and make it [my own order]. This is right after the incompetent staff person moved our line around twice because, I assume, he has no training or patience (or maturity) to handle the situation properly. They really need to go ahead and sell this place to an owner of competence. There are tons of great local businesses to get breakfast at, but for our neighborhood’s local bagels option, this pitiful place is our closest and most convenient. Or so I thought.
Your past, otherwise long, long time suffering customer, Jennifer.
PS– my apologies to the nice staff members. You suffer with the rest of us — I get it. Tell hotshot he ought to prepare to live at home with mom n dad a while longer though. I wouldn’t hire him even if someone paid me a zillion bucks, even to clean my toilet with his tongue. «Wink wink» loser.

The staff are usually very cheerful and friendly, which is pretty amazing given the steady stream of grumpy customers who haven’t had their coffee yet. They are pretty efficient. The only reason I’m dinging them one star is because they are always understaffed on the weekend. Don’t go on a Saturday unless you have at least 30 minutes to wait.

I am a fan of Einestein Bros! Usually, every weekend I get a bagel & coffee at this store. Different types of bagels, very fresh, and yummy. The hot coffee is served in several flavors and it is very good. It gets a bit crowded around 9 am at the weekend and you may wait for about 15 minutes to get your order. I try to get there earlier than 9 am or around 10 am to avoid the busy time. Recently, four new toppings are added to the menu. I highly recommend Berry Goodness! So refreshing.

I had lots of time to observe the Einstein’s crew do their thing. Know why? It took them forever to make my swiss and ham bagel, so it left me with plenty of time to ponder one of life’s mysteries, most notably: Why do teenagers make such terrible employees??. At home, I could make this sandwich in about a minute. If I had 6 people working in my kitchen like they did here, then substantially less than a minute. At Einsteins? Try 22 minutes. Other observations: all three canisters of creamer — empty, the neighborhood blend pot of coffee — empty, tables not bused, floors unswept. During my 22 minute wait, no employee ever emerged from behind the counter to check on these things. You know whose fault that is? Poor leadership from the manager. During their morning briefing, the manager COULD have said something like this «Taylor, your job today is to ensure the fucking canisters of creamer do NOT go empty. There should be at least ONE canister that has creamer, but it would be great of all three had creamer in them. Tha’s why all three are out there. That is your one and only job today, Taylor. Only THEN can you go back to playing Candy Crush on your phone. Emma… EMMMA! You see that 5 gallon dispenser of Neighborhood Blend? If that dispenser runs out, your ass is grass! You can update your Facebook page later. Do you understand Emma? Take your eyes off your phone and look at me, EMMA!». That conversation COULD have happened, but I bet it didn’t.
Most teenagers, even today’s teenagers will work but you will need to put a boot in their backside, otherwise they will regress to the mean, in the case of the late arriving Swiss and Ham, they will do the least amount of work possible. Einsteins, please change your name to something else like the Dolwort Brothers, or the Brothers Grimm, or something not associated with Albert Einstein.

I’ve been coming in here for years, and watching the decline of this place is just sad. Every single table is usually dirty, chairs are scattered everywhere, food and crumbs on the floor, overflowing trash bin, and you get the picture. It literally takes 3 minutes to wipe down tables, sweep, and straighten chairs. But it never seems to happen. If that’s how dirty it is in the customers area, imagine how bad it is where we can’t see!!!
Don’t even think about using the bathroom, they’re dis-​freaking-​gusting. The manager out to be ashamed, and obviously the corporate offices don’t care either because this has been going on for a long time.
I wish I could say the food is good here, but for some reason or another my sweet blueberry bagel always comes out tasting like an onion and garlic bagel… yuck!!!

I have always been such a fan of Einstein. Are there better bagel places around? Maybe. But Einstein’s quality is pretty consistent.
My fave bagels would be Chocolate Chip & Potato. Both are delicious — make sure you get them toasted!
I would highly recommend the Chocolate Chip Coffee Cake if you have a sweet tooth. Ask them to warm it up – SO SO GOOD.
Vanilla Hazelnut coffee is pretty good, too!
As much as I like this place, I do have to call out that the queue doesn’t make ANY sense. You order at one register, walk a few steps, then pay at another register. Expect a 5 to 10 minute wait for your order, if it’s just bagels.

Do bagels scare you? If not, then the dark atmosphere of this Einstein’s may scare you. It is really poorly lit and a bit dismal. That being said, my bagel was yummy and my coffee provided me with enough caffeine spunk to be obnoxious to strangers, winner-​winner.

Dirty, dirty, dirty. I could not believe how filthy the dining room and Men’s restroom were. There were coffee splatters on the walls and artwork as we’ll as huge dust bunnies in the lamp shades over the tables. The dining room was empty when we first arrived but the tables were dirty with food debris on them. The men’s restroom had fecal matter on surfaces and the water was beading up on the sink. That means they haven’t been thoroughly cleaned in days. This begs the question, what’s in your bagel?

Jordan was incredibly helpful and professional. The hot chocolate was great. I loved how when a guy was high that he took care of it and apologized. He forgot our potato salad in the chaos but when asked he gave us two. The ham and cheese sandwich was delicious. was glad that they got their 3 stolen cream cheeses bAck.

This place still can’t get their act together. Today I waited 25minutes for a bagel and cream cheese. There were probably 15 people waiting similar times. People were asking for refunds. Will never come back.

My Santa Fe on an Asiago bagel was average. I think it would have been much better without the cheese, which made it seem heavy and gooey. Nothing memorable here, except that they were open on Christmas morning.

Disappointed. Come in all the time for a lox and bagel. Evidently they have been trying to save money by putting less and less cream cheese on it. For a while, just started asking for a little extra and it was no problem. I got just as much as I used to. Went in today and was charged $ 1.50 for something that used to be the norm. I think a whole tub is a little over $ 3.00. Talked to manager Leon and was told that’s how it has always been. Well Leon, if you hadn’t started skimping on the cream cheese I wouldn’t be asking for extra. Poor customer service, declining product.

I love Einstein Bagels. However, let me just say that the service at this location is unbelievably SLOW. Thirty minutes to get a sliced bagel and a muffin? C’mon. I have been to other stores thoughout the state. Unfortunately, the one closest to my home is the WORST. They even got my order wrong. I was running late, because of their inefficient service, but chose to just take it and leave it.

I am shocked by the reviews on the customer service below. I go to einstein’s (at this location) 2 to 3 times a week for the last YEAR and always get great friendly customer service and my order is always correct. Doc (older guy) and a younger guy named John (but its spelled funny, like Zjon?) are ALWAYS super friendly and give great service :) even when its slammed busy and they are stressed! All employees are great though, not just those two.
Their bagels are always toasted and delicious, they have a large variety of options, and their Vanilla Hazelnut coffee is to die for!
As for the complaints on the «speed» of the service, please keep in mind, this isn’t Mcdonalds where they have everything pre-​made sitting on a heater tray ready to grab. These bagels are being made fresh, a lot of times there are complicated bagel sandwiches that require alot of different ingredients. I would rather wait a few minutes for something being made hot and ready that has good quality then something speedy quick last fast food.
Overall I recommend this place if you are craving a delicious breakfast and coffee or want to meet up and talk with a friend on their patio :)

I had great service here. I came in for an everything bagel. I tried the salmon cream cheese spread. Too fishy in taste for my taste. the texture was also on the liquid side. It tasted nasty, Next time I will stick the basics here. The bagel wasn’t authentic taste more on the bread-​like side and less bagel like.
I had a simple transaction which I must admit I enjoyed the service. My bagel took maybe less than 4 minutes and I was in and out and didn’t feel rushed.

It’s not a perfect world, and probably not entirely authentic, but I tend to pick up an entire box of these bagels regularly. Landlocked as we are in a city without a tradition of authentic bagelry, we have been relegated to buying sticky circle-​shaped bread stuffed into plastic bags and simply called a bagel by the local groceries. So by comparison, these Einstein bagels are heavenly. My kids call them «the luxury bagels.» They are hot, fresh, and prepared in a multitude of flavors. Buying a dozen gets you a choice of two of their flavored «schmear» tubs to go with. Sliced and kept in the freezer, these tasty treats will (or should) last us at least a week.
If you hit them up around lunch time, try one of their sandwiches, which are prepared on the fresh bagels from that morning. It’s a little more bread on a sandwich than if you sliced it flat, but think of it as an opportunity to eat fresh and to exercise your jaw. Delicious.
If you’re buying in bulk, ask for a freezer bag instead of the box. They also will slice your bagels for no extra charge, but you have to ask.