Elite Towing and Recovery

Elite Towing is the WORST at customer service. I have called 5 separate times now to speak to their manager, «Andy» pertaining to a door handle that was broken off my vehicle during towing. Andy has yet to return my phone call.
I picked my vehicle up from their lot late at night, by myself. When I drove the car straight home and parked it in my secured parking garage that is well lit, I walked around the vehicle and opened the passenger side door to get some items out of my car to take inside with me. When I went to pull on the handle of the passenger door, I noticed that the door handle is completely broken. The handle is on the door and it’s attached to the door, but it’s cracked, broken and will not work. I immediately then noticed all of the hand prints, and finger prints up and down the passenger side door and window. The was a little dusty, so the finger and hand prints are very noticeable. There are NO finger or handprints anywhere else on the exterior of the car… except on the door with the broken handle.
I immediately called the Elite Towing… it hand only been about 15 minutes since I left their lot. I spoke with «Craig» who told me that I need to take pictures of door handle and that I would need to bring the car back in to have the manager Andy look at it so they could determine if their insurance would be able to cover it.
Naturally Andy isn’t at the lot working at midnight, so I was going to have to coordinate a time during a normal business day, when Andy would hopefully be there, to look at the vehicle’s damage. I’ve called repeatedly over the past week trying to get «Andy» on the phone to schedule a time that I could bring the car by for him to look at. I’ve left 5 messages… and still, to this day, no response from «Andy».
Everyone knows that towing companies are crap businesses… but this place is the WORST. I feel for anyone that has to deal with these people and this business. If your car breaks down and you have the option of whom to call to tow your car to a mechanic… i recommend that you do NOT ever use Elite Towing.
I will post some photos of the car door in a bit –You be the judge if it doesn’t look like someone was trying to lift, push, or move the car using the damn door handle.
AMATEURS.