Enterprise Rent-A-Car

I always forget about Enterprise but they’re super convenient. Prices were cheaper than the airport and they even dropped me off at my house afterwards. The employees were super nice and helpful. And my car was a cute blue color. I will look here next time I need a rental.

I have used these guys twice in the last month. Both times all of the employees I worked with were professional. One of the times I mentioned that a certain car was very cute and the next thing you know that’s the car I get to rent! They safely drove me to and from the body shop and offered me water each time I was in their office.

I always use Enterprise! They are always most professional, considerate and accommodating.

Very rarely do I give a place five stars, but this location owes the five star rating to its assistant manager, Mr. Daniel Bustos. I was stuck at Enterprise for about 3 hours today trying to figure things out with my claim through Fred Loya Insurance (which is a terrible place to get car insurance FYI).
Mr. Bustos was extremely polite and patient, and did everything in his power to help me get a rental car. Including, talking to the insurance agent several times, offering me a ride anywhere I needed to go, and even providing other options if I was unable to work things out with my insurance. After everything was settled with the insurance he decided to upgrade me to a brand new full-​size Toyota sedan (after I commented that the Kia might be too small). He did all this with a smile, and made sure to keep up a conversation while I waiting. He was very kind, attentive and professional. Job well done!

Alway’s friendly staff and very accommodating. I rent from them a lot and recommend them to all my colleagues.
Henry Tarin

If my rental would of been ready and cleaned when I got there I would of given 5 stars. Booked 3 days ahead and called to let them know I was on my while on the clock at work so I needed to be in and out.
They said they understood yet I had to wait for 15minutes while they half assed vacummed and RINSED NOT WASHED… RINSED MY RENTAL. I was a lil bummed cause I was spending almost $ 800 for rental but in a hurry so I just wanted to get out of there. The staff was very friendly except the young black guy that was there. He just sat there, never asked if he could help me or atleast acknowledge I was there and tell me someone would be with me shortly. He was very indifferent. In their defense they get super busy and should have more help. Would absolutely use that location again just for the friendliness!!!

came a day prior to renting my car to avoid processing time, Mitch was great in taking care of getting me the vehicle I needed and also took care of insurance issues while my vehicle was being repaired. Mitch was excellent in communicating the pricing, emergency contact and any other problems I might encounter during my rental period. I highly recommend this agency for your next car rental needs.

I hated that I had to use Enterprise because every experience I’ve had before (in Dallas) was a nightmare and very unprofessional until now!
Nicole picked me up and got me set up in a good ride. She was super friendly and patient with me and those idiots at Geico.
Everyone in their office was friendly and pretty darn funny. I’d use them again in a heart beat.

Great people, very helpful and kind. Would recommend to all my friends and family. Nicole was very diligent and on top of her game with any help I needed. They went above and beyond for me.

Very on the edge of mediocre-​good customer service. Rented a car, returned it with no problems/​issues, then all of a sudden I get a letter in the mail claiming damage. Let’s hope it gets resolved, that would make for a better experience. If taken care of, will definitely up my review rating.

I rented a car here, and when the girl asked about the protection she said it was 23 $ & I asked if its for each day she said «no» and I asked her again just to make sure that its 23 $ for the entire time she said «yes». So I was happy to get the protection. Later on when returning the car they charged 200+ $ We talked to one of the guy who work there and he got the amount down to 156 $, which is still not acceptable because your worker is the one who miss inform customers. Why would I want to pay 200+ out of pocket when my rental is being paid by kempers insurance? Rediculous!!! What if it happens to more and more customers? Its not Right!

I have used this locations a few times, and they have always been great on the phone, and in person, and always willing to help or accommodate. There are other locations closer to me, but I always go back here regardless. I was greeted by Nicole when I walked in and she immediately helped me, and got me back on the road. I appreciate everyone’s helpful nature and respect to my time.

I have been meaning to write a review for this Enterprise location for some time. I have rented several cars here and the staff are always so kind, happy, and helpful. The staff always find me the best and cheapest rates, and have picked me up from home and dropped me off after. I am always very pleased with the service at this location.

I rent from Enterprise about once every couple of months for work travel. This is my neighborhood Enterprise location and I always get excellent service there.

Twice now I’ve booked a car online, then get over-​charged after the fact! Furious! They scam you with insurance saying sign here sing here, so watch what your signing! Girl that works there named Nicole is the worst. She just wanted a higher commission and gave horrible customer service! Sad.

Had to rent a car for a few days while my Car was being repaired. Everything about my experience with Enterprise on North Lamar was P for perfect. They picked me up and dropped me off at my destination with no delay. The rental car (standard) was a Chevy Malibu … it was both clean and a nice car too boot.
Thanks Enterprise … especially the staff … soooo professional.

Quick pickup, they upgraded me from Economy (Chevy Spark) to Premium (Chrysler 300) for free (and I didn’t even have to ask).
I would dock a star for the fact that the car wasn’t well washed, but I just don’t think it matters in the scheme of things. I walked from my apartment, was there less than fifteen minutes, and drove out in a nice car.
Win.

Needed a rental while car was having repairs. I have used Enterprise as much as possible b/​c my brother had worked for them for 10 years. So I will make this negative comment very short. .. . the front desk staff was horrible. I will not throw the guy we delt with completely under bus; however, his name starts with a «B» and he needs to be washing the cars and not at front desk where he interacts with customers. The Enterprise staff on Mays Street in Round Rock were the complete opposite and amazing!

I came here to rent a car during my break to Austin, TX, and I noticed a few things.
— They have a good selection of cars. However, they may not have the type of car you want. I wanted the cheapest option a compact car, but unfortunately, they ran out, so I had to get a full-​sized car for a few dollars more. If you want a specific car, make sure to reserve a few days ahead.
— They will do their hardest to get you to purchase their Enterprise insurance. It adds a lot to the price tag, so if you are on a budget, just use your own. It may be good to get the insurance though if you are an unlucky/​reckless driver because it covers 100% of accidents and damage to the vehicle.
— If you need to return a car on Sunday, they make you visit another Enterprise dealership open on Sunday. The closest one seems to be on 8310 Research Blvd.
— If you want to save money, reserve a car through their website. My friend was able to get a $ 10 per day deal (compared to my $ 25 per day deal). The only catch was that he could not drive over 300 miles.
Mediocre at its best. Do your research, and plan ahead before renting here.

I was forced to rent a car one afternoon after my mechanic said there were several updates that my car needed. Charles Maund VW rented the car for me, so I was fine with it. I was just glad I wasn’t going to have to sit there for three hours while they did their thing.
Anyway, the guy who picked me up from Enterprise was… ummmm…how shall I say this… very different from me and «West Texas-​y White Boy.» My husband would just describe him as «dumb as rocks.» It made for an interesting ride.
When we got out of the car at Enterprise some employees called over to me, «Hey, do people ever tell you you like someone famous?» «I get Claire Daines alot, I replied. We have the same face shape.» «Right on! That’s her name!» Mind you, I’m eight months pregnant at this time. It made my day.
Anyway, so I headed on in with West Texas and the mess began. He was crazy. He clearly didn’t know what he was doing with the paperwork and they had to charge a $ 50 deposit on my card, which I was leery about.
After the office mess was over he brought me to my car. We check it over, but when I started to drive off the lot, I noticed that the gas tank was on E instead of ¼ full. So called the office to tell West Texas and he was already gone. Some other guy said he’d take care of it. Okay…
So three hours later, my car is done and I take the rental car back to Enterprise. Another, very competent man took my keys. He was the one I talked to on the phone. Evidently, West Texas spelled my last name wrong (surprise, surprise) and they had trouble finding which paperwork to modify, but they figured it out. He immediately credited my account. And a very bright employee drove me back to CMVW. All in all, it was a pretty good experience.