Escentials Massage

Trying to get this business down to the one star rating that it deserves. Whoever owns this businesses is running some kind of scam. Me Time Massage = Escentials Massage = Five Star Outcalls. Don’t buy a Groupon or anything for any of these businesses. Currently their phone number is disconnected and their website does not allow you to even schedule an appointment. Groupon should refund you your money, but it is irritating to me that they have not taken down the offer entirely.

DO NOT buy the Groupon that is available right now. Read all the bad reviews (I would bet the good ones are fake). This company is a scam. I bought the Living Social Deal and experienced many of the same things that the other reviewers did.

UPDATE: From bad to worse…
If there was such a thing as 0 stars, that would have been my rating.
The experience with this business has been one where I think I would have been better off skipping the deal and paying full price, given all that I’m going to have to do and have done to recoup my money. The time and energy are gone.
Like everyone else, I purchased a deal (from LivingSocial) and tried to set an appointment with no success. After calling and emailing this merchant at least 6 times over the course of about 2 months, with no response, I contacted LivingSocial and they claimed that they were able to get in touch with them and sent me a link to their online appointment system. I made an appointment online for TWO MONTHS out, only to have it cancelled when this company merged with ME TIME MASSAGE. I had to reschedule online.
Last week, I drove across town to my mythical appointment, only to find that the doors to the business were closed and locked. There was another guy at the door who was also awaiting an appointment. He said that he had had the same experience. Coincidence?
So, noone to be found. Both phone numbers go to voicemail. Noone calls you back. If this is the type of merchant that LivingSocial is enlisting for deals, no thank you. I’ve contacted LS multiple times and each time, they try to tell me that the merchant is open and ready to honor the deal. I’m currently in the midst of disputing the charge to get a refund.
I bought this deal in July. It’s November and I’ve NEVER spoken to anyone from this business, much less been able to redeem it for services. And LS has been less than helpful as well.
I’m shocked that there aren’t rules in place for merchants offering deals with LS (I’ve had much better success with customer service with Groupon).
If roughly a dozen folks are writing negative reviews on Unilocal and writing in multiple times about the same issue, why are they still trying to honor these? Just refund the money and ban that merchant. There should be a clause in all deals with merchants up front that if they:
1. can’t respond to customers within 48 hours
2. can’t confirm appointments
3. receive more than 10% of customers complaining about the deal
then they should be forced to resign the deal and give all the money back.
BOTTOM LINE: This is a joke of a business. Do NOT purchase this deal from any deal site and do NOT expect to be able to talk to anyone from this business should you have questions.

SCAM!
My boyfriend and I bought two massages from living social. After calling 5 times and getting no answer. I found these reviews and we decided to just get a refund and look for different deals on massages. I found one for a place called Me Time in Westlake. turns out its the same woman Leigh!
The reviews are exactly the same!
The website is the same!
Now I’m in the process of reporting these companies to the state, the news, the BBB and the sites that are promoting these deals. (Groupon, living social). If you feel you have been scammed to I encourage you to do the same.

Impossible to make an appointment. Only after raising hell did living social .com give me credit toward another purchase. Over selling smells of fraud.

I, like the others, tried to call and email for an appointment and all attempts went unanswered. When you call the number they have on the website you get the «the google subscriber you have called is not available…» What? So it seems like this is someones cell phone and there is no phone at the place of business.
I purchased a package through Groupon and tried to do their online scheduling (which they push heavily on their website). When I tried to schedule online it says «online scheduling is not available for this service.» That is when I attempted to call and never got an answer. I emailed them and same thing. No answer.
I contacted Groupon and got a refund. However, I see this place has lots of different groupon services offered currently which is very surprising to me.
If you see a groupon for this place think twice.

Wow, I’m just shocked.
I bought a livingsocial back in June. Called up and unlike many folks, I was actually able to speak to someone only due to the livingsocial they were booked solid for over two months. No big. I understand.
Day of the massage hit and I googled the name of the place to get the address for my GPS only to see the Unilocal rating catch my eye. It’s all true and more. Except for what Finnegan wrote. Nuh uh. I’m a laid back person but this was so beyond keeping Austin weird.
The only reason I could find the place was due to another reviewers note about it actually being called something else like Hands In Motion. Before I even got to the door I notice what I thought was some kid with a pick up and an Escencials Massage size in the back of it. I headed to the door and opened it in time for the massage therapist (who turns out to be the same person I thought was a kid) to catch up to me and tells me she was worried I wouldn’t show since she had so many cancellations.
I think her name was Leigh or Leanna. I could be confused because she said her «stage name» was Boopy. I didn’t ask. She wore a sideways hat, gym shorts, and a baggy cut off sleeve tee. At this point I thought to myself «Keep Austin Weird. No big.».
After being outside in TX in August I was appalled to find that the tiny, dark space had maybe one window ac unit near death somewhere in the back of this seemingly «happy ending» worthy establishment.
I’m handed a form to complete as is par for the course. However, I’m not used to being asked how much I am tipping on a form before my session.
The bathroom was 2 square feet.
When I got into the massage room I noticed (what I hope was) oil stains all over the carpet and walls (walls?!). There was a circulating fan for AC in the room. She tried to sell me add-​ons like an unenthused car saleswoman. Then things got stranger and stranger. While the piano and ocean wave music was on for me, I could tell she was listening to an ipod or something because I could hear the remnants from her headphones. She also stopped massaging often to either change the song or text. Not kidding. Another review said it and I thought no way, but yes way! There was no massage chair for her so when I was on my back I caught her sitting on the floor as she «pet my leg» (as someone else wrote). I’ve been to enough massages to know that she got her degree online in two hours because it felt like she was bored and just kinda stroked you. Instead of massaging oil into you skin from her hands, she would just slap some on you (and maybe not even work that spot). For example she dropped some oil on both legs and went to work petting one.
When I left I handed her cash to which she said «Finally some cash». Um, ok.
DO NOT GO HERE!

Buyer beware. I bought to Living Socials, finally figured out they don’t answer a phone nor emails, I went on their website and found electronic scheduler and was able to book 2 massages. On the day of massage I get a non descriptive email that said they had to cancel my massage and would call next day. yup, never heard from them. For grins tried calling again, disconnected. Electronic scheduling system no longer works. Got refund from Living Social

I do not recommend this business, they are selling Groupons but there are no appointments until November. I have called and left messages that have not been returned. E-​mailed and got a reply I would hear with in 3 days — NO response. Finally contacted Groupon who told me I would hear from them in 3 days but a week later NOTHING. Groupon is still selling their coupons and has sold 300 — not sure when all those people will be scheduled — maybe in 2014.

Not only was the therapist dressed unprofessionally, in baggy basketball shorts and some random tee, but she also seemed in a hurry to get out. She was not at all soothing or relaxing nor did the overall experience resemble a glimmer of anything enjoyable.
There was such uneven application of attention that with her one-​handed pet on my foot I’m guessing she was texting on her cell phone with the other hand. I hate confrontation and being in a quiet massage room makes things awkward enough, so no I didn’t say anything at the time. Who wants to spend 30 more minutes letting someone touch your exposed body while they mull over why they hate you for complaining. Not me.
Unlike what the deal had indicated there was no aromatherapy! No hot stone! Deep tissue was an «upgrade»! Focus on mentioned areas… none! Just terrible!
I wish I could give negative stars for a negative attitude!

I had a similarly hard time getting a hold of someone to make an appointment. I had some questions so I didn’t want to schedule online. When I finally did get a hold of someone, the next available appointment was more than two weeks out. I wasn’t thrilled about that but I went ahead and booked. They have crazy hours too that is they are only open Wed thru Sat. Not very convenient.
The building has no clear signage so I wasn’t sure I was in the right place when I arrived. The door was locked and no one was there. No one answered the phone. There was nowhere to sit and wait that wasn’t out in the blustering direct sunlight. Finally, 5 min after my massage was supposed to start, someone showed up and he let me in but he wasn’t my therapist. Other therapists began showing up but mine never did. The facility itself feels like one of those portable office buildings that you might buy an RV out of except super old and creepy and you expect to see roaches (I didn’t see any roaches but I wouldn’t be surprised).
After 20 minutes of sitting there, I left and got a refund on my Groupon.

Have been calling and leaving a message everyday for the last couple weeks. Still have not heard back. I looked on the website at their online scheduler, they have 6 days (all during the week) with available appointments… but you are going to have to wait until mid-​October. Nothing before and nothing after. Scam! Anyone else having this issue?

I scheduled my appt with Leigh over a month ago and had a hard time just doing that! She said she doesn’t listen to her voicemails and just returns the call, so don’t bother leaving a message. I cannot find her email address.
Now she is not even returning my calls, but her voicemail says Me Time Massage, not Escentials Massage. I think she has closed down the business? Avoid this hassle!

First of all, I’m not sure what the real name of this business is because the address is not labeled as Escentials Massage. The building is listed as Hands in Motion. They have rescheduled me twice now both the same day of my massage. One time 30 minutes before and just today 2 hours before. This is ridiculous. If I hadn’t already spent my $ 39 for a massage via Moolala I would run the other way. I can’t vouch for the massage because of all if the rescheduled appointments. Bottom line avoid this business.