Evergreen Property Company

We have now lived in a property managed by Evergreen Properties for a year and they have been amazing. Very responsive to every repair request we have had. Professional procedures as far as renewing the lease goes. Any time we have been in correspondence with them, they have been very friendly and kind! I truly have nothing negative to say. Well done Evergreen Properties!!!

I’ve been so impressed with the responsiveness of Evergreen Property Management that I was completely shocked when I came on this site to leave a review and saw negative feedback for them. My experience with Evergreen has been exceptional!
Lucy, the person who handles maintenance issues is very friendly and has always sent someone out to fix a problem either the same or next day. I think the previous tenants of the house I’m renting weren’t very good at taking care of general upkeep or cleaning. When I moved in I had a list of things that needed to be repaired. Lucy sent two guys out the day after I sent her my list and they repaired everything.
I think what other reviewers may not realize is that the property Owner has to approve repairs over a certain dollar amount. So don’t blame Evergreen if something major needs to be repaired. I am very fortunate to have an Owner who really wants to maintain the property. On my initial inventory list I noted that there was huge damage to the wood floors in one bedroom. Two weeks later I received a call from Evergreen that the Owner approved a new floor in that room. It looks great!
Also, tenants need to actually read the lease documents. Most leases in Austin require «professional» cleaning upon move out. That means you hire a professional cleaning service and send a receipt of the service to the property management company. Based on the other reviews posted on this site, it appears the renters didn’t follow the requirements of the lease and that is why they didn’t receive their full deposit back. It doesn’t matter if you cleaned it well yourself, the lease says professional cleaners. It also says you need to maintain the lawn and trim the shrubs. That’s what you should be doing when you live in a house. Renting doesn’t excuse you from taking responsibility for your space just because you don’t own it.
If you are looking at renting a property managed by Evergreen I think you will be very pleased with their responsiveness.

If I could give Evergreen Property Company a ZERO star rating I would! Don’t rent any properties from this company. No matter how well you’ll clean your rental, they won’t give you your deposit back! They even listed shrubs that were not trimmed when I moved in on their list of reasons not to give me my deposit. I spent hours cleaning and left that place cleaner than it was when I moved in. Stay away from this company!!!

Moved into their property at 3606 FM2222 in Nov 2013, moved out May 2015. The price we were paying for the square footage and location was unbeatable. That being said, here is my list of complaints and the reason for my bad review:
1) Before we moved in, we met with the current tenant and the adjacent neighbor. They told us the issues with the place: months ago a family of raccoons had made a home in the conjoined attic (it’s a shared wall townhouse) and the stairway reeked of urine. They recently replaced the outside paneling and it’s obvious when you compare it to the other rundown buildings in the complex. When we moved in, we put a service request and some of their maintenance guys came and completely replaced all the insulation and AC ventilation in the attic that had been soiled by the raccoons. Better, but the urine smell remained for the rest of the time we lived there because it had soaked into the walls and ceiling.
2) Prior to signing our lease, Evergreen Properties agreed to replace the sliding glass patio door, the dining room window, and the bedroom window which all had mold and moisture between the pains due to a broken seal. When we moved in, only the bedroom window was replaced, although the sliding door and dining room window were marked with HUGE X’s in Sharpie, as if they meant to replace them and didn’t. When we contacted Evergreen, they claimed the sliding glass was never agreed upon and that the dining room window wasn’t replaced because — and this is verbatim what their email said — «in order for you to look out of it, you’d would have to be sitting on the floor. That’s why the glass man replaced the top window which is the one you can see through.» Um… are you kidding me?! That response was unreal, but they still never replaced them in the 18 months we lived there.
3) When we moved in, there was trash scattered all throughout the wooded area and creek in front of the property. In addition to the trash, there was various shrubbery and debris piled all over the complex and the driveway, as if the landscaper cut the shrubbery, but didn’t bother hauling any of it away. After months of requesting that Evergreen hold up their end of the «Landlord’s» terms in our lease, I finally gave up. To this day, the trash still sits, a year and a half later.
4) Ants. Ants, ants, ants. IWe noticed small sugar ants populating around the house, started out as a few here and there, but then it became a severe problem. They were coming out of electrical outlets, the dishwasher, everywhere. We ended up throwing out $ 100+ of soiled food. We treated the inside of our house and Evergreen had pest control spray the exterior, nothing helped. Pest company hired by Evergreen told us that the infestation was in the foundation of the house and the problem would keep occurring until that was taken care of. That was confirmed when our attached neighbor informed us that she was having the same exact issue.
Now that we moved out and were awaiting our $ 1350 security deposit, I finally get the letter in the mail from Evergreen Properties with a check for…$ 75.38.
They sucked almost $ 1275 from my deposit. According to their report of charges, they used it to pay for:
— Cleaning — the house was thoroughly cleaned before we moved out. I’ve never left an apartment or house I rented dirty because I’m respectful human being and that’s what respectful human beings do. Sure, if they hire someone to dig into all the nooks and crannies of the place, I get that, but they sure as heck didn’t make it that clean for us when we moved in.
Carpet — they replaced the carpet in the entire 1200+ sq.ft. house! They had just put new carpet in for us when we moved in and I had gotten a quote from their recommended contractor to get the carpets cleaned and de-​flead since we have a dog and he told me $ 160. I agreed that the $ 160 would be taken from my deposit. The carpets were the cheapest I have ever seen in my 7+ years of renting, I would be surprised if they didn’t replace them every six months. They showed signs of general wear in high traffic areas, but could have been refreshed with a professional carpet cleaning. I was also told that if they ended up replacing them instead of cleaning, I wouldn’t be charged.
Paint — They repainted the whole house! It was in near perfect condition, only small holes from pictures and wall hangings. This is getting absurd.
De-​flea — wait, you replaced all of the carpets, then you still did the de-​flea treatment? Again, this was included in the $ 160 price their contractor quoted me.
Slab treatment — I had to Google this one, I’ve never heard of it. Turns out, it’s when you treat the foundation of the home for termites and other pests… except that tenants aren’t responsible for termites or the foundation.
Currently seeking litigation against them. I’m hoping that they decide to be honorable people and reimburse us the money they owe us and it won’t have to go that far. Will update later. =[

I have lived in one of their townhouses for 7 years. I have had no real qualms. I think they must have been more lax back then. My BFF just moved in next door and had similar issues with the lease, as well. I have never paid for a repair. They are always friendly and quick to respond, but rarely have I had to call. The only negative is that they just lied to me regarding the increase in my lease. I know my neighbors. I know what they pay. They tried to raise my rent to near what they rent to a new tenant. When I questioned it, they lied to me regarding what others pay that have been here as long. I still was able to talk them down a bit, but I pay a lot more than my neighbors. I think they may have a new owner who is, how do you say, greedy!

Stay away, avoid these people like a virus. I’ve never had such a poor experience with a Real Estate firm EVER. They don’t even know what contract adendums are intended for and they have buyers that are working with mortgage brokers that are working out of their house. Be leary if you’re a listing agent and they bring buyers to you. Will waste your time.

They are extremely rude and unprofessional. When we located the house we wanted Stephanie Ho told us to bring the check down in the form of a money order etc… then our realtor got a call saying they rented the house out to someone else. After that we contested the situation and my wife was able to get her to keep her word. Since then I realized that they put an illegal clause in their lease agreement stating that I have to pay the first 35.00 of each repair (Even for normal wear and tear). Keep in mind I am in complete understanding that if a tenant breaks something in the house, that it is completely reasonable that they provide the first 35.00 dollars of each repair. However, the house we are renting was built in the late 70s and as ceiling fans started to break and outlets began to short out (while shooting sparks) I was reminded by, Lucy who handles maintenance, that I would be responsible for the first 35.00 dollars of each repair needed. That just doesn’t seem right to me, so I looked up my rights with the Texas Renter’s Association and ran it by a lawyer who was a family friend and it turns out that they CANNOT charge you for normal wear and tear. The example the TRA gives is actually carpet and how they CANNOT charge you for traffic stains in the sense of replacing the whole carpet. They can only charge you for they typical shampoo and cleaning fee. Look it up people! Anyway, I called Evergreen after I found this out and they said and I quote, «Well sir, did you sign the lease?». Basically saying it may be illegal, but you signed the document. I guess I need a lawyer to look over my rental agreements these days. On top of that they send maintenance men to the wrong places, do not follow up requests etc… DO NOT RENT OR BUY ANYTHING FROM THIS COMPANY!!!