Firestone Complete Auto Care

I bought 4 new tires from Firestone for my car before taking a trip up to Chicago for the holiday. I got a good deal at Firestone (essentially equal to what I would have paid with an online retailer) and the process was completely hassle free and seamless. The second I reserved the tires, I called to make sure that they were in stock and booked my appointment for the following day. The employees at the store were all incredibly helpful and gave me good advice on the road conditions here as a new resident of Austin. I’d recommend this location for anyone looking for new tires and hassle free installation. My car made the trip to and from Chicago without any issues.

I went to Goodyear to get my oil changed and the told me several things were wrong with my car. It was going to cost me $ 480 and I called up Firestone at this location they looked over what good year was quoting me and literally took the parts out of my car to show me that they were fine. It was nice because they explained everything to me. And the 2 things I actually got done cost me $ 100 less than what Good year was trying to charge me. They didn’t try and over sell me and I felt they were very honest and did a great job. I will absolutely be returning to this location in the future! THANK YOU!

Took my car here because they were one of the only places open on a sunday, and a friend had mentioned they took their car there before. Worst mistake. It started out simple enough, then very quickly turned into a huge (very expensive with no results) mess. After going back and forth about diagnostics and what was supposedly wrong with the car, they allegedly did $ 1100 worth of work to my car, only to return it to me with the same issues it had when i dropped it off. It seemed very apparent they were going through a checklist of things to fix (aka things they could attempt to charge for), rather than actually pinpointing the immediate problem with the car, which is what i asked. Not only did the cheat me out of money, but their staff was incredibly rude. After I told them i was going to be traveling for work, i had them call me several times seeming rude that i hadn’t picked up my car (hello, i told you i was going out of town.). not only that, when i did pick it up, one of the guys was incredibly condescending to me and told me to «try to have a good day» with a smile on his face. I’m glad he thought it was hilarious that i was paying 1100 for them to make my car worse than when i dropped it off. had to take it to another dealership bc i didnt trust them to take it back there, would have left with another 1000+ tab. Other dealership not only CORRECTLY diagnosed the problem immediately, but also noted obvious signs of mistakes made by Firestone. save yourself the $ and headache and avoid this place.

The amazing crew at this location got me in and out in 45 minutes without an appointment for a flat fix and also a state inspection. They were so helpful and informative, I will definitely be back if I need more service. I wish I had paid attention to the gentleman’s name that was working in the office because he was so friendly and made the experience completely painless.

Previous to this I had brought my car somewhere else multiple times in the past few weeks to fix a problem I was having (car jerking while driving, idling at stop signs, etc.) $ 1000+ later and they told me it was fixed and basically that I was crazy and my car was fine.
Brought my car here yesterday and Craig was so helpful, and he really listened to the symptoms of my car. Got a call a few hours later that there was a problem with the brake booster and that it would be ready the next day. Craig knew I had an engagement to be at today and even though the part got delayed because of bad weather I still was able to pick my car up on time and it is running smoothly just like it should! This location has a great staff and they will communicate with you all the way through the stressful process of dealing with car issues!

Friday night I went down a gravel road and my tires got allllll kinds of messed up. I dropped my car off Saturday morning and by Saturday afternoon my oil was changed, new tire put on, another tire repaired, alignment done, state inspection done! The guys that helped me out were super nice even though they were definitely swamped with work. I appreciate them being honest and repairing the tire that was repairable. I’ve been burned in the past with tire shops telling me a tire could not be repaired and then I find out later that was not true after I’ve already spent a bunch of money on a new tire I didn’t need. So glad I found a trustworthy business that can take care of a lot of my basic auto maintenance.

Came here to get my tire replaced. First I went to pep boys but they couldn’t do the tire since they didn’t have a tire guy lol. I walked in unfortunately they didn’t have the tire there but they said they could have it in the next hr. I made an appointment for the next day as I had to be at work soon. I made my appointment early for 830 showed up and less then an hr my tire was fixed and I even got a military discount.

I come here for everything. Oil changes, tune ups, brakes, alignments. The guys here always take such amazing care of me, and they’re super fast. Brad and Craig are my favorites. This is my go-​to place for car maintenance! (And if the wait time is a bit long, there’s a bar right across the street that you can wait in! Lol!)

I gotta say, I would not generally head out to go to a Firestone. The fact that they are both a big chain and an automotive repair place had me more than prepared for some sort of rip-​off factor (jaded…maybe, but come on). However, they are very close (e.g. walking distance) to where I live, so I ended up there not once, but twice. Once with a screw in my tire and the next time with one of those awful dashboard warning lights going off. Both things resolved in the time it took me to walk home (30 min)…guess I should’ve just waited and drank the free coffee ‚) And the amount of money they’ve taken from me? $ 25. Yep, the first time I was prepared to buy a tire (if not four… seriously, they have a display of tires in the parking lot), but they convinced me that all I really needed was a patch. Yes, they convinced me to spend less money, that was definitely not expected. And they had me in and out in under an hour and charged me like $ 25…that was over a year ago and the tire with the patch is still just fine. The second time, with the ominous dashboard light, they topped off my oil or radiator fluid or some kind of fluid and sent me on my way (wow — it would’ve been pretty easy for them to rip me off if that was their game)…for free. They would not let me pay them anything. They did suggest that I return for some kind of diagnostic, that it would be recommended and they showed me the price of it upfront and gave me a coupon. But it was only a suggestion and assured me the car was fine for driving as I needed it for work. These guys are so nice and awesome that really I feel so bad that I have an extended warranty on my car at the dealership so it still behooves me to go there for any planned maintenance… but as soon as the warranty is expired, I’m all about getting my car taken care of by these guys at the South Congress Firestone — so nice and honest and convenient. I highly recommend them.

Fast and honest service at a good price. Very polite employees and a great all around experience. They did not hard sell ANYTHING. Definitely going back for future repairs. Be sure to check the Firestone website for coupons.

This place is terrible and I will never come back! Took my car in 3 times for the same issue– low tire pressure in one of my tires, first time they couldn’t find a leak — filled tires up and sent me on my way– oh but they saw that my brakes needed to be replaced– shockingly they had a sale that day only. I went ahead and replaced the brakes.
4 days later– tire pressure low again — I went back– they said the valve was messed up and it was all fixed. thank goodness. Until…4 days later– tire pressure low again (and now breaks are squeaky… which they weren’t before). Returned to the shop and they commented that they still cant find leak and wont replace tire! But it has been out of air 3 times in last 8 days! sooo frustrating — will never come back to this terrible, awful shop!

Came in about 49 minutes before closing for a nail in my tire and was turned away. Got the feeling I was annoying them. Took it over to Bird’s Tire Sevice on the East Side and got very quick service.
A tire repair is very simple thing. The guy at Bird’s pulled the nail out, checked for a leak, didn’t find one then let me on my way. I was done before Firestone closed.

I stopped by last night with a tire pressure warning in my car. Gentleman at the front quickly checked and adjusted my pressure for no charge — wouldn’t let me pay him. Would definitely come here again for tire issues.

I can’t recommend this shop enough. Craig has always taken excellent care of my (admittedly very old and problematic) car. The three times I’ve been in for a repair, the diagnostics were done very quickly, and repairs were finished in less than 24 hours. I haven’t met a friendlier and more knowledgeable staff at any other repair shop in town. Prices are fair, and when I didn’t have the money to get something fixed, they were super helpful and let me leave my vehicle in the lot for a few days till I got paid. Five star shop, for sure.

I have taken my car here several times for oil changes and they never disappoint! I always drop it off in the morning and leave it (within walking distance to my office) and they’re always done in a few hours. The manager, Craig, is really friendly and always giving me a discount/​coupon. They do a great job and don’t hound you about other repairs/​services. I highly recommend!

I have gone to this location for tires, brakes and oil changes and they have been great. Nice guys and the prices seem fairly standard for these services. I have not gone here for engine repairs, but for basic maintenance this Firestone location is reliable.

I normally don’t complain or comment but I will no longer give my business to the Firestone on S. Congress. The first time I took it there to get an oil change they messed up my car. They did an oil change but over filled my oil tank. So I had oil coming out of everywhere. After I called them to ask about it. The guy tells me over the phone that oh, just bring it but we can fixit. We fired the guy who did your car but he wasn’t being careful. (Whatttt!!!) so against my better judgement I gave them a second chance and they did an ok job. But then a few weeks later my car starts to smoke. I take it back to see what the deal was. They tell me everything is fine and the car had no signs of smoke, leak. Or burning. Well I drive it home and it starts to smoke again and come to find out, one of my hoses is cracked…
For being a car shop. They do not pay close attention to what they are doing. I feel disappointed that they do not care about people’s car. I will not be using Firestone for Any of my car needs.

They did ok after all. they over charge but did a good job.

After driving the family car from Boston to Austin we thought it would be important to take her in for a checkup. I was SURE we needed new brake pads and was even thinking we might have needed new rotors.
When I brought the car in and told them to do the brake pads they asked if I could leave the car for a couple of hours.
They called back in an hour and told me that I didn’t need new brake pads. I would have been the easiest sell they had ever had as I was convinced we needed them. Not because of any mechanical failing or symptom but because it had been a long ride and a couple of years since they had been replaced.
So now they are my mechanics in Austin. We will bring our car to them for whatever we need, we will write reviews and we will refer our friends.
Thanks for being honest (the essential ingredient in the formula for business success).

Craig has always been great!
Perfect place for an oil change and an inspection — I haven’t had to use them for more intense service.