Firestone Complete Auto Care

These guys are great. I’ve been in here a couple times to get my tires patched up due to a nail. On both occasions they were pretty quick. This time I took my wife’s van in for oil change and state inspection. I made an appointment and they had me in and out within the hour. With so many shady places these days it is a breath of fresh air knowing I can count on these guys. I’ll definitely be back for my state inspection and oil change too shortly.

UPDATE: Hello, although I wasn’t completely happy with the overall way my car was repaired, I will say that Jordan and the rest of the Firestone Team took good care of me. My overall situation has been remedied. Everyone was prompt to respond to my issue which relieved much stress. Thanks! No Hard Feelings.
Although the customer service was great from the advisors, the technicians really did one over me. MISDIAGNOSED the problem. I have spent approximately a $ 1000 for an alternator and battery that was not needed. I still have the same issues and now have to take my car to the dealership. I will be writing to corporate because it was money that I definitely did not have to spend. I cannot in good conscious recommend anyone here.

We brought our truck here for an alignment. We were told our alignment couldn’t be done unless we had some work done to remove sever rust. That the components were rusted together. That the cost would be $ 1600. We said «no thanks» Went and got another opinion and the other place said the rust is minimal and they aligned the truck, no problem. (Sad thing is that I told the service attendant that my father retired from Firestone as a district manager before he passed away 6 months after retiring. My dad gave his life to this company. Then to be treated like that was crushing.) Maybe because I mentioned my dads loyalty to the company (50 years) he was offended and thought I was trying to get a break… idk?

I really can’t speak highly enough of this store. I went in knowing I had a few issues and that there were probably more. They diagnosed the primary issues as well as additional ones I didn’t know about. The icing on the cake was when they called to let me know that the engine mounts they had ordered both didn’t fit right and they would have to get one from the dealer but they would only charge me for the original cost they had quoted me. Jim was great about calling me with updates of when everything was ready and with his recommendations on what to prioritize first. I’ll definitely be coming back!

I hardly ever give 5 Stars… These guys earned it! They went above, to meet my time crunch! As well as, the price and tire quality.
Thank you!

The fact that these guys actually check their Unilocal reviews speaks volumes for the level of service you will get here. This is an honest, customer-​focused shop. I’ve taken my car in for some very difficult repairs. These guys bent over backwards to get them done right. One repair didn’t take. I brought it back and the guys went over it again and fixed it for good. No charge. No excuses. No, well we discovered this and it’s going to cost… Kudos to Randy, Scott and Jordan! If you haven’t found a friendly, reliable, honest shop yet, make this your next stop, even if it’s only for an oil change.

Excellent service and great prices!!! Love the guys there they help you and make sure you have the best deal!

These guys are the best! Every time I come here they provide fast friendly service, and are real professional! They’ve got chilled bottled water handy and a real clean shop! Their prices are also very fair. Bring your vehicle here and you won’t regret it!

I used this place for a brake service and oil change because a friend recommended it. I was helped from start to finish by Randy who was the most helpful, informative, and just generally friendly person I have ever dealt with in an auto-​service place. I’m usually getting told an oil change is six hundred dollars and I need headlight fluid and that you need a complete fluid flush once a week or your car will explode. So, I was super impressed. He was nice. He did make suggestions about what I might need for my car, but was not even a little bit pushy. He told me that I didn’t actually need everything I thought I did for my brakes and saved me some money (which I happily put toward other services I did need) and they finished in less than the estimated time. Overall, I am thrilled with my experience at this shop and for a woman, that is a really big deal.

I was very disappointed with my last visit to this Firestone. I needed to purchase a couple of tires for my Scion TC. I decided to ask for a brake check because my front brakes began squeaking. I left the car there and decided to get a few things done in the meantime. It was really important for me to leave the car in great working and reliable conditions as I was getting ready to leave town for work and my fiancé would be using the car. I received a call about an hour to closing time and was informed that my front brakes were perfectly fine. It was the rear brakes that needed the work. I questioned the mechanic and informed him that the front brakes were the ones squeaking. He assured me those were perfectly fine and asked if I wanted them to repair the rear brakes. I said yes of course. This is what the car needs in order for my fiancé and I to be comfortable while I am away.
I finally went and picked up the car right before closing and as I was getting home, the brakes were still squeaking. I immediately called and informed them of the situation. They mentioned they were getting ready to close and would need me to bring the car back in the next day for a check up. I was really irritated at this point because I informed them I would be leaving town for almost 2 months and wanted to make sure my car was reliable for my fiancé. They obviously serviced my rear brakes knowing that I would be back to have the front brakes done. I am really hesitant now of getting any kind of service at this location. That is really shady in my opinion and extremely unprofessional. The least I expected was the manager to apologize and offer to repair what I originally asked for at no charge but that did not happen.
I do NOT recommend this firestone to anyone.

I had the pleasure of working with the GM Joey when I got there and am very satisfied with the level of customer service I received and my experience overall. There was one unforeseen issue that happened after my initial fix, but I was able to bring it in right away with amazing customer service and timing to take care of it. Joey was very informative and genuine. He got my car fixed and ready to drive sooner than what we had initially forecasted. My car is running better than ever. Even though it can suck to have car problems and as a consumer I hope for the least amount of damage as possible when I take my car in, it is very comforting to be sitting in the waiting room at places like this and to hear the front desk calling other customers back to let them know that the issue with their car was a disconnected line, it has been fixed free of charge and their car is ready for them.

Paid for a service that wasn’t done and was told to come back two week later and they would do it all I would have to do is show the paper work that says I paid it…, Now since it is after two weeks they are wanting to recharge for a service that was never done in the first place all over again! This place is a joke!

I never thought I’d be that person — 30 years old, reviewing an auto care shop on Unilocal,but here I am.
I always assume 3 things when I go to an auto care place:
— they will find more things wrong with my car
— they will overcharge me
— they will realize I have no clue about cars because I referred to something as «the thingy» and thus will overcharge me and find more things wrong with my car
Not only was that not the case at this Firestone, but the staff were all very friendly and they were honest and upfront with me about the cost to fix my air conditioner and how they’d have to wait for the part to come in. I was upset because I was about to go on a road trip and wanted my car fixed before said trip.
A few days later they called me because the part came in early and even though they were shorthanded, were able to get me fit in the same day and get me on my way. I was able to bring my laptop and work while waiting on my car to be fixed. Every time a technician walked in, they greeted me and gave me an update on my car. I assume it is the same way a parent feels when their child is in the hospital (except not at all).
Overall, I was very pleased with Firestone for my auto needs and will be back — but hopefully not soon — you hear that car?

I am changing my tune. After writing my review I was contacted by Firestone and they were very apologetic about my horrid experience. So much so that they refunded me for my entire total. I was very impressed. The manager just said that they wanted the chance to win my business back. That’s why I’m reserving the last star. I want to give them a chance to provide services again and then re-​rate them.

Their mechanic, Jake was simply amazing! He did a quick and accurate job replacing my tires and I appreciate him for staying late to do so. He went above and beyond what is asked of him at Firestone. He really, truely cares about the customer. He has a genuine talent for customer service! He definitely keeps your customers coming back! Also, I would like to thank Randy for being so sweet to take the time to stay late and put up with my antics! I can’t thank you both enough for being so patient with helping me out so late.

I’ve been coming to this place for the past few years and have been pretty happy. Let me preface by saying that I am a pretty hardcore gear head. I’ve always almost worked on my own cars — all the way down to rebuilding engines and replacing transmissions over a weekend. I know how I want it done and I’m pretty particular. Of course, at some point using a pry bar, hairspray and a lighter to mount tires lost it’s appeal.
As always I am weary of using a repair place. I’m kind of like a feral cat cat receiving food from a stranger — I’m cautious and I won’t take my eyes off you. That being said, I’ve always received friendly and timely service, the prices are fair and the results are professional.
Most recently I had the tires replaced, balanced, and alignment done on my 2013 Mazdaspeed 3, and a rare first — I had them change my oil. I recently moved to an apartment (for the next year) and with all my tools in transit and no real place to do the work, I broke down and had this simple service down. It was done quickly (before they promised actually) and everything was as quoted and after a thorough inspection it was done right. No scuffs on the rims from mounting, no dripping oil from the change, and the oil level was spot on.
In addition — previously an ex-​girlfriend had work done on her much older econobox. They took great care of her and actually took the time to explain everything they were doing and I can verify (withing my abilities at least) they were not trying to tack on anything extra. It always tells me a lot when a repair place makes a single young woman feel good about her transaction and doesn’t try to take advantage.
Did they offer «preventative» services to both of us? Of course. Is it absolutely necessary? Not always, but I have never felt pressured to get anything extra done.

My Unilocal account has sat dormant for well over a year now, but I had such a marvelous experience at Firestone today that I had to write a review. Clearly, I am not the only person obsessed with the place.
Here is my story: My sister is borrowing my car for an interview out of town tomorrow, and when she caught sight of my car’s front tires — which, fine, I had ignored to the point that the outside treads were about as smooth as the wheels on roller skates — she got all panicked. What she said was not, «OMG, I will die,» but it was close.
So I hopped online and bought a set of Bridgestone Ecosomething tires from Costco. We took the car there only to learn that the tires I had ordered were neither in stock nor would not be for several days. The dude at the counter sent us to the Costco in Cedar Park, which had told him they had the tires in stock, but after we drove 25 minutes to the other location we learned that the tires in question had already been promised to another customer. It was Sunday, so all the Lamb and Discount Tire stores I could find online were closed, and Wal-​Mart could only sell me its generic Douglas tires.
On a whim we pulled into Firestone. It was 3:30, and I was completely sure whatever they would want to sell me would be unaffordable. But as it turns out, I couldn’t have been more wrong. The store had exactly the same tires I wanted in stock and promised to install them same-​day. The guys at the counter asked what price I had nearly paid at Costco — and then gave me an even lower one! They said it would take about two hours to complete the work because there were a couple of cars ahead of mine, so my sister and I walked to SuperTarget. We had time to heave only a couple of sighs of relief into our lattes at the Starbucks there before the store was on the phone: Tires cheaper than expected and installed in just over an hour. I couldn’t believe our luck.
You may have gathered from the lack of attention I pay my poor Cobalt that I do not spend much time in auto service shops. I do not have a favorite dealer or shop that I take my car to for maintenance and care, and I tend to stop at whatever place is open and convenient. Moreover, to my father’s dismay, I am shameless and promiscuous concerning types and brands of oil. So I think it is quite the compliment that when I picked my car up today I found myself thinking — for the first time since I moved to Austin almost six years ago — that I might bring it back someday.
I mean, aside from being friendly and professional, the guys there saved my sister’s life!

Came in yesterday & Randy really took care of all my car needs (got an inspection, had to change 2 tires b/​c they failed inspection, and they also took a look at my alignment to let me know how far off I was).
Unlike most chain auto care places, this place really does care that you come back. They welcome you right when you walk in… have cable TV & free Wifi & complimentary water, and I didn’t see any up-​selling going on.
What could have been better:
1) had little white scraps all over my car after they were done… (figured out later it was probably the inspection sticker that they scraped off)
2) you will definitely be waiting a while… I was there for over 2 hours…
…but worth it to me if they care about me & my car. I’ll most likely be back!

GET. THE. ROAD. HAZARD. COVERAGE.
They fixed my flat tire with no fuss at all. I walked in, declared my tire dead and sat down, and they handed my keys back less than an hour later. No charge and all smiles.
Do it.

Firestone, in general, has always been overpriced on most of their services.
For this store, in particular, I’ve never had any issues with the service, other than the aforementioned pricing frustration.
However, last week, I took my girlfriends truck to this location to get an oil change, tire rotation, and a brake inspection. The brakes had been grinding ever so slightly when we took it in, so we wanted to get an idea of what we’d be looking at for repair costs when we decided it was time to get them done.
It took the guys about fifteen minutes to come in to see what we needed because they were too busy throwing tires around (not for work purposes.) They had about three hours to work on it before the close of business on that Saturday, and they never got to it. They didn’t call us, we had to call them. They then promised us it would get looked at first thing in the morning on Sunday, but when Sunday rolled around, they didn’t get to it until about 3 hours into their day. Again, they didn’t call us, we had to call them, towards the end of the business day, to find out what was going on with it. They said we had x, y, and z wrong with the brakes and they had everything taken apart, ready to «fix» it. We told them we were going to hold off on it, and we’d be there in a little bit to pick it up.
When we picked the truck up, right away, we noticed a difference. The breaks were grinding without even pressing them, and it only got worse over the next two days of very light use.
I’m extremely unimpressed with this company as far as pricing goes, but very disappointed in this location’s service. They’ve got a bunch of young guys there that don’t really have much experience, taking people’s cars apart and not knowing how to put them back together properly.