Firestone Complete Auto Care

Slowest place ever. Watching mechanics hang around on their phones and dissapperaing for 20 min at a time.

Love these guys. Wade and Phil have helped me to extremes! Recommend this place highly!

I understand Saturdays are busy at places like this, but I waited 2.5 hours to get a flat fixed. Two days later, the tire was flat again because they didn’t really fix the problem. I called and took my car back in, and had to wait another 2 hours for them to do what they should have done the first time. 4.5 hours of my life I’ll never get back. 4.5 hours and I could have had 5+ tires fixed at any independent tire place in this town.

This place is the best!!! I hate when stores bribe you to pay for things you don’t need and this store definitely doesn’t. They always give me the discounts and coupons that I didn’t originally have and they are always willing to go the extra mile. I have been going to this store in Oak Hill for a year and am always impressed by the service. Shout outs to Wade, Phil and Kyle for being so patient and kind.

Here’s a shoutout to Scott for being immensely helpful. I decided to have my wheels road-​force balanced to determine whether a vibration was replaced to the wheels, tires, or wheel bearings. I brought it in with a shop and they brought it in fairly quickly. I asked them to let me watch, which they did allow. We ended up finding that one tire was bad and one wheel was bent. I had just bought this vehicle and the previous owner had replaced the tires only a few months before at a Firestone. While they cannot transfer the warranty, Scott gave me a great deal on a replacement tire. As for the bent wheel, I found another one nearby and I brought the car back to have it replace, which they did in only a few minutes.
This was a much better experience than the oil change fiasco that I had here, thanks for showing me that you can do great things!

I had tires put on at another location (Ben White) and within a week my steering wheel was shaking, my alignment was jacked and my tire pressure light would not go off in my truck. I live closer to this location but they didn’t have the tires I wanted so I went to the other location. I called this location and spoke with several different people, all of whom were extremely helpful, knowledgeable and sincere. Long story short, Kyle made my day and fixed every single issue that I had with my truck. He made sure that I was completely satisfied with my experience. Seems that the other store broke my tire sensor when they were putting on my new tires. I’ll be taking more business here for sure! Thanks again, Kyle!!!

Total RIP-​OFF!!! This place not over charges for repair work they don’t know what they are doing either! I took my car in because it was sputtering, like there was something clogging my engine, it had no pick up and died at stop lights. I could start it up again no problem. So I took my car to Firestone at the Y on SH 71 west in Oak Hill. They charged me the diagnostic of $ 90, which doesn’t go toward the repair price. I never heard of this since I am new to Austin from Chicago. No where in Illinois do mechanics charge to just «tell» you what the problem is with your car. Well to cut to the chase the diagnosis was my distributor cap was leaking oil into the ignition system. When all was said and done it cost me over $ 520.00 for the repair. I was shocked at the exorbitant amount for what I considered a simple repair. That was done in Oct 2014. It’s now Feb 2015 and my car just died again and the same problems started up again within 8 weeks after I got the repair. I didn’t want to take it back there again. So I went somewhere else and they just told me that what they did at Firestone messed up my spark plugs. They (Firestone) sprayed some kind of gasket sealant on the distributor to seal the distributor cap from leaking again and they gooped up the spark plugs very badly in the process. I would have been better off not letting them touch my car. So DO NOT take your car there unless you are an expert at detecting major bullshit and are incredibly auto tech savvy!

Based on the reviews, this place is hit or miss. These five stars are for Kyle, who helped me with a very pesky headlight bulb change. He had the patience of saint and the skills of watchmaker. I hope this shop reads this, because Kyle came through big time.

If there was an option for no stars I would pick that. My hubby took his car in to have a tire patched/​plugged. 3 hours later he went and asked what was going on with his car. The guy at the counter went back an asked, and he came back and said that the tire was not patchable. In other words they forgot about the car. The hubby decided to air up the tire and go to Discount tire.

I was optimistic about getting an oil change done here in timely fashion. I stopped in on a Saturday and they were so busy that I made an appointment for the next day, first thing. 120 minutes later, still awaiting completion. Their reason, most of their workers showed up late (on a day when clocks gave everyone an extra hour, ironically). Your staff is not my problem. Then again, neither will my business be anymore. Not coming here again.

Prompt and friendly service. They mark up parts ($ 179 for a battery that Autozone across the street sells for $ 139), but what mechanic doesn’t. Nice that they’re open on Sundays.

I had a horrible experience with this firestone today. I dropped my truck off a little before 10 AM to get a tired patched. When dropping off my truck I overheard an employee tell a customer it will be a few ours to get your oil change done. I figured it may take that long for my tire. Here I sit, it is 5PM…7 hours and many phone calls to the office later and my tire is not yet fixed. Bs.

I’ve been here several times. I got here as soon as they opened and I’m waiting 2 hours for a state inspection currently. I’ve waited hours for an oil change as well. It’s a waste of time. They clearly care nothing about customer service or timely service.

I can not begin to describe how thankful I am for these guys. I have trusted my cars with this shop for the last 8 years (after being lied to and ripped off by so many others). These guys are extremely honest and do whatever they can to help. Whenever something is a bit beyond my price range they always find extra coupons and discounts. When I went in to get my brakes changed, they honestly told me it wasn’t necessary at the time instead of just taking my money and saying okay.
You probably will experience a wait when you go here because they have earned a very large group of loyal customers, so they are busy. Well worth any wait.

Got a flat near the Y on a Sunday. I pulled in and asked them to pull the flat and put the spare on. No one in the waiting rm. mechanics standing around doing nothing in the garage. I have a truck full of kids. Service writer said it would be 2 – 3 hrs.
I ended up changing my own tire in the parking lot in front of the business.
I went up to one of the mechanics, playing on his phone, and asked if I could borrow a floor jack. He was nice enough to help at least.
Under no circumstance would I ever give this place my business.

I have been to this place for alignment and inspections. So I can only comment on these 2 type of jobs. They have a service for alignment where you pay about $ 140 and you get lifetime alignment for free which I find is really useful. They have generally been very honest and the wait time is not that bad.
I also took my Bmw to them when I ran over a dead deer (yes, I did call DPS to have it cleared from the road) and the guys checked the underside of my car in detail and showed me that everything was fine for only $ 15.

Well, I brought my truck in for a repair and happened to forget my good sunglasses in the console. Upon returning home I found out that they were gone permanently and now owned by a Firestone employee.
Didn’t expect much from a chain store in terms of doing anything and I wasn’t surprised.

Guys in the front of the house are great. 3 hours to change out a new tire is inexcusable. I understand they had to have one brought over from the Congress location but some heads up about the amount if time needed would have been nice.
I have used this location a few times in the past with longer than normal wait times. Pick up the speed back there or I’m done

Only good for tires way overpriced on work find a good trustworthy local shop

On my way into town earlier (thankfully after the rain); I had a blowout on Jenny’s Toyota. After putting on the spare and sending little Rooster home with my mom; Jenny and I strolled in for a new tire under their roadside warranty.
When my wife was in New Orleans, she purchased the normally over hyped «Roadside Hazard Warranty». I will confess it has served her well. Two years ago when she hit a curb: Fixed for a $ 25 flat charge which included the warranty for the new tire. Today, we were missing some the original paperwork but had some other paperwork from the last time.
Because that original store in New Orleans is gone; there are no records. The assistant manager gave us no hassles and warrantied the tire per the paperwork we had. Not bad for a miserable afternoon changing a tire in the mud!
We drove home happy!