Flohr

I had a most poor experience. Started out good with Chris. I paid up front for all cost as Chris said this is a turn-​key job. Well, I had to wait a month for my floors to come in (while they had all my money). What arrived was a totally different color. I had to call twice that
afternoon to follow up on next steps. Nothing. Next day at 1:30 I had heard nothing so I called to get my money refunded based mainly on no customer service and they were doing nothing to accommodate me in any way. Brian the owner was very harsh and stressed over the phone because I wanted my money back, faulting the Rep., which has nothing to do with me, as I told him that is between him and his business. My problem is no one was taking care of my problem, offering no solutions… the phone call ended when I told Brian I am not your bank (since he had my money, large amount for a month), he told me to PISS OFF and hung up. The Rep called me, to apologize to me for the way Brain spoke to me as he was sitting right there in his office getting his behind chewed out. I have never been treated with such poor business behavior and would never recommed this Flohr store to anyone. In addition, they do not price anything visibly. They go work their numbers and tell you your cost. I started again shopping, all reputable stores show pricing. Tomorrow, my new floors will be installed, that is one week since that horrible waiting game with Flohr. If you enjoy a good nightmare this might be for you.

Karl from Flohr was the third vendor I went to for a floor bid. We had many questions about what to buy and if we should remove tile, etc. Karl immediately set an appointment to come to the house for a free consultation. I could not get any of the previous companies to come out. Karl’s expertise was super helpful and made the decisions very easy.
At the showroom, Karl showed me many choices and helped me stay in my budget. They have a great variety of products! The appointment setters called right away for install date.
The installers were right on time. The team was led by Oscar. They were neat, very skilled, and efficient. They removed tile and baseboards, put in tile and new baseboards in just 1.5 days (exactly the estimate). When the floors were first being put down, I came home and had an issue about direction. Oscar’s crew was extremely patient. Karl actually came to my house right then, and we easily resolved my question, and their expertise definitely prevailed.
My whole experience from start to finish was excellent. Great price point, amazing customer service, beautiful execution. So thrilled to have found a company and crew who care about what they do, and are still reasonably priced.

Another excellent speedy job replacing additional flooring. The installers all knew their respective assignments and were very thorough and accommodating. They moved lots of additional items nut normally within their scope of work and did do without question. Great job and completed much more quickly than I would have imagined.

Worst company I have ever dealt with in my entire life– and I had to work with a few. I hate writing negative reviews, but I want to save others the hassle, frustration, and waste of money that I went through.
One big issue was communication: the salesperson who I worked with purposefully didn’t tell me an important material fact about the flooring I chose. He had just started working at Flohr, and didn’t see anything wrong with being misleading (I found out about this when I talked to another employee at Flohr). This pretty much violated my trust, but I wanted to give the company a chance to redeem themselves (they never did).
Brian promised me that the floors would be perfect when done, and he «talks the talk» but doesn’t «walk the walk.» I have several imperfections in my flooring– the tile looks like a DIY job gone bad. The contractor they used tried to do a good job, but it seemed out of his ability level. I had to get them to come back to fix a lot of items, clean the flooring before leaving (left mess everywhere, including splattering my walls and furniture). At one point, his child was helping to do work around the house (about 8 years old) which honestly didn’t bother me as much as how slooooow it went. It was supposed to take a week– took 2 weeks, despite Brian’s promises.
I’m going to leave out a lot of other pertinent information just because it’s the internet, and I wouldn’t be surprised if Flohr tried to sue me if I shared everything that happened. Basically, this experience was very traumatic. I was suicidal for a week after the floors were put in because it was so traumatic. I feel like they overcharged me by at least $ 2000– the quality of the installation wasn’t there, the materials didn’t justify the cost. They never told me about ways to seal the grout in the tile, how I could make the tile go closer together– basically, things I would have liked to known before installing, because I would have made different choices then.
I feel their «service» is to catch their next customer, get them to sign a BINDING agreement (unlike other contractors where you pay as you go and don’t pay unless you are satisfied– with them, you are stuck with what you get, even if you aren’t satisfied– don’t expect Brian to make it right, either). And some people (the more well-​to-​do ones) get lucky.
Please go somewhere else. I’ve had great experience with The Tile Guy.

Well, Brian the owner of Flohr really came through for me. He corrected all the items with which I had issues on my new laminate flooring installation and worked with me regarding concerns I had voiced regarding the original estimate of materials. I am now a very happy customer and would recommend Flohr to anyone looking for a reputable, turnkey installation.
Russell Claybrook
6311 Mountain Park Cove
Austin, TX 78 731
512−633−1922

They installed engineered hard wood for us. James (the salesman) came the same day to come measure our flooring and gave us the quote the next day.
The installed 1,100 sq/​ft in one and a half days and we had a lot of angles (closets, bathroom, etc). The wood looks beautiful. Very professional, high quality and fast.

Happily I had a great experience with Flohr as let’s face it, new flooring (hardwood or carpet) is not a small investment!
We worked with James at Flohr and he was very friendly and super available, came to the house to measure up and show us the various options related to our budget.
The best part was that the price was «all in» at a per square foot basis, so you’re not having to figure out the complexities of where the money is going.
As far as the flooring team goes, they were superb; arrived at 8am and worked pretty much non-​stop until 6pm to remove all the original flooring and tile and replaced it with the beautiful hardwood.
It’s been about a month since we got the work done and everything is great; very happy with these guys and you can go forward with confidence!
Pro Tip: Get moving boxes from Home Depot or Lowes and start packing your stuff early to store in your garage; the less clutter that’s in your house when the workers arrive, the quicker they can get done — just don’t underestimate how long it will take — We needed 3 weeks!

I could not have asked for a more perfect experience. Daniel at Flohr came highly recommended by my Realtor; I needed a few upgrades before putting my house on the market: carpet in the downstairs living room and tile in the Master Bath. Flohr delivered on all of their promises!
I like bullets instead of paragraphs, so here’s what you need to know:
*Daniel was in constant contact with me. Setting expectations, following-​up, checking in on progress. He was a fantastic project manager.
*Both of the jobs happened as scheduled. No delays or changes.
*Every step of the process was easy to understand and went as planned: from estimates to showroom to scheduling to installation and clean-​up.
*The installation workers were courteous, clean, well-​spoken, and hard-​working.
Estimates: Daniel came out twice to give me estimates for the carpet and the tile. He wanted to double-​check to ensure he had the right pricing and measurements and that I understood the options.
Showroom: The Flohr showroom is conveniently located in North Central Austin. Easy to find, park, and see the samples. They have it all. Carpet with odor-​blocking technology? Yep. Special grout that doesn’t fade as much as normal grout? yep.
Scheduling: Katrina was in contact with me regarding the install timing. Then, as she promised, Gilbert followed up the day before the install to confirm times.
Install: They guys showed up within the promised 1-​hr window. They explained the process and timing, and were happy to answer my questions. Job was expertly and efficiently executed. Finish product looks exactly like I had envisioned!
I HIGHLY recommend working with Flohr for your flooring needs.

Got my new carpet here based off Unilocal reviews and want to support a local business. What a disappointment!!!
After spending a good hour with barley any help from the salesman, the owner recommend their house carpet assuring me it would last as long and be as good as the national brand and gave me a GREAT deal. so that made me happy,. But now 8 months later, the carpet is showing wear, its coming up at seams and where it meets tile. Extremely dissappointed. Felt like they just wanted to get rid of the carpet. I got the top of the line pad so that does help. still, not happy with carpet.

The staff were really helpful with pricing out my floor and pick out which option is the best for our home. The salesman really sounded genuine and I really like that. He certainly wanted us to be happy and also paying fair price for it. My overall experience with this company was very good and I would certainly hire them again in the future and I have also recommended them to few of my friends.

Flohr did a wonderful job with my laminate flooring. They were very helpful with color selection and what would work best in my home for the best price. It was such a wonderful experience. They brought all the choices to my home. I got a call the next day and they we able to fit me in the schedule the next week. I have just never had anything go so swift and smoothly. I am an elderly woman with limited mobility and the installers that came out were kind enough to go out, bring me lunch and sit down and eat with me. Very kind young men and they did an such wonderful job. It only took a day to complete the whole house. I love my floors they are amazing and I highly recommend this company.

I walked into Flohr with the expectation that I needed to redue a section of my bamboo floor due to some chips and divots from a iron that was dropped. However, to my pleasant surprise the sale guy (didn’t catch his name) recommended I fill the chips with filler since the mark was minor and no one would know the difference.
Its always nice to hear the recommendation that will save me $$$. And for that, Flohr will be my go-​to flooring company for any needs in the future.
Thanks guys and I will be sure to pass the word to my friends!

I chose Flohr based on the Unilocal reviews I read. I hope this will be helpful in assisting you with who to choose for your home remodel.
Our sales gal was Shandeli. I give her 5 out of 5 stars. She has a wonderful personality and is stellar at helping with selecting products and assisting with decisions as well as keeping her appointments on time. I really like her and can’t say enough good about her.
You have to sign a contract and pay 100% of the job before they begin working on your project.
After Shandeli’s sales work was done, we were sent to the person in charge of setting up installation dates. Her name is Katrina. I give her one star for her unfriendly attitude and total lack of customer service. If any customer met with her BEFORE signing a contract and paying in full, they would run as fast as they can in the other direction. She did a good job setting up the installation dates quickly and easily. She completely lacks communication skills and when my husband tried to contact her to discuss exactly what would be happening the first day of instal, she totally refused a phone call and told him to look at his contract… bummer because maybe the following would’ve been avoided.
The guys on the job the first day didn’t protect the work area at all. They were the crew for our kitchen tile and backsplash. VERY NICE GUYS! I really liked them. And they work so hard. However, they were using sledgehammers to break up tile in the kitchen. The tile flew and flung all over the house, so I was picking up tile chunks and shards out of our couch, living room floor, pets food dishes and off the fire place mantel and in a couple other places I’m still trying to figure out how tile landed there. The dust was carried about ¼ inch thick throughout the entire house; upstairs included. They didn’t seal off the A/​C intake so it sucked up and blew dust in areas you’d never imagine. The counter tops in the work area weren’t protected either. We had some damage to our lower kitchen cabinets. If they would’ve hung plastic to divide the work space, none of that would’ve happened. If Katrina had taken my husbands phone call to discuss this, he could have told her his expectations and it would’ve been done properly in the first place. Instead, I came home after this all went down and had to stop the guys from working and ask them to protect the work area and seal it off. TOO LATE! Even though they did as I asked, the damage had been done.
When my husband and I tried talking with Shandeli, Katrina and the job foreman (Joe), we were pretty much ignored. Shandeli did stop by while no one was home to check on things and make sure the guys had things protected.
The carpet went smoothly. The guys worked hard. There was one area the glue piled up and is all rough to walk on. When Joe called to ask how my experience was, I told him it was good after the tile and back splash in the kitchen were done. I mentioned the rough glue in the new carpet and that it hurts peoples feet to walk on. He ignored that and didn’t offer to do anything to fix it. He’s a nice guy for sure, but maybe he’s too busy or something or doesn’t totally care anymore; not sure. I was so done by then that I let it go.
The hardwood floors and the team who took care of it was so awesome! I was very happy with them. Professional, on time, and skilled. I would do hardwood floors through Flohr again, but that would be it I think.
Flohr as a whole did well with being on time and respectful of the schedule and our needs. But the reviews I read didn’t really reflect my experience… and I’m someone who looks for the good in everything.

I too, am surprised to see many positive reviews.
I was one of Brian’s very first customers when he started Flohr about five years ago. I was excited to finally be able to install real flooring into my first home, which only had concrete floors. I’m a big believer in spending money locally, and supporting Austin businesses, and although $ 8,000.00 dollars was a great deal of money for me, I felt good about supporting a new local entrepreneur.
My childhood home was old and humble, but its saving grace was beautiful hardwood floors that I took pride in polishing. It was the one aspect of the home that people would say was beautiful, (even as plaster was falling off the ceiling, lol). I say this because I was very much looking forward to having the pride of ownership again, and I was very vested in the process.
We stretched our family budget to afford an «upgraded» engineered Mohawk hand scrapped product, cherry in color. I remember the display board in the showroom was exceptionally beautiful with a sturdy feel. I expressed some concern about what seemed too thin a veneer or «top layer,» but was told the coating finish was exceptionally durable, and apart from dropping a heavy object or dragging furniture the finish and product would endure for decades. When the product arrived in hmy home and I was able to feel the planks, my heart sunk. They were flimsy. I should have followed my gut and called the whole thing off right then, but I didn’t know if I could and I didn’t know if this was typical. I realized the demo model I was shown in the show room had been attached to a sturdier back-​piece, giving it a rigid and quality feel.
I explained to Brian (on a few occasions) «I have two big dogs.» I was concerned of course if the product would hold up. He personally assured me there was nothing to worry about. I believed him. This product (although it would show dings and scratches) wouldn’t peel or chip, he proclaimed. The surface was hard as a diamond (or some nonsense like that).
And, of course, he reminded me «it is warranted.»
Well, five years later and the product is completely failing. Although very slow to respond to my five calls into Flohr over the past two years Brian did finally follow up and assured me that Mohawk would stand behind their product and send out an «independent» inspector to review the damage.
I was crystal clear to Brian that there was one damaged area, due to the dogs, that I was not seeking any resolution on. It was simply the high traffic areas where the product has peeled in chunks. He said to just let the inspector do his assessment and see what he says. Of course the inspector noted that harshest damage (that I wasn’t claiming), took pictures of the dog’s nails, and, –«case closed.» Warranty voided.
There has been no attempt to find a resolution and if I hadn’t been tenacious I’m certain my claims would have ignored entirely.
I suspect Brian was so eager to get his business started and make a sale that he was tone deaf to my repeated concerns over wear and tear. Of course we cannot afford to replace the floors, and the damage is a major detriment to our home value.
I greatly dislike giving a negative review, and I wish there could have been a resolution or even some compromise.
I know there are a lot of positive reviews, so maybe my experience is atypical. I, however, am giving you my strongest caution and highly recommend that you choose a different business to trust with your greatest investment.

Why is it that you only redo floors as you’re preparing to sell a house? I’d like to say I’m different, but I’m not.
We decided to put our Pflugerville home (4BR, 3.5 Bath, 3 living, stairwell) on the market after 16.5 years of family bliss. It had original carpet throughout. Yuck!
Chris Gibbs was our sales dude. He came to the house, measured everything, educated us on our options, and patiently put up with our changes. Flohr gave us written documentation on what to expect, how to prepare, and what the installers do and don’t do. Their scheduler called and got it installed on the time frame we wanted.
The install team was awesome. I had a singalong in my kitchen with the tile crew, but every one of their installers was prompt, professional, and knew what he was doing.
We got a thousand compliments on how our house looked. I mean, anything would have been an improvement over that old cruddy carpet (2 kids and a dog later), but what we got was beautiful — tile for baths, kitchen, and laundry room, vinyl plank downstairs, and carpet upstairs and in bedrooms. It was three days of tile work, a day for the vinyl plank, and a day for carpet. They offered to combine the last two, but we couldn’t make it work on our end without a storage unit in our driveway.
We initially had a bit of sticker shock, but when it was all said and done, they did a beautiful job at a great price point. I’ll definitely start and stop at Flohr next time I need flooring — no need to even talk to anyone else.

No one at Flohr will tell you this, so pay attention: GETTING THE FLOOR ADHEASIVE OFF THE TOP OF YOUR FLOOR ONCE YOU’RE FINISHED INSTALLING IS EVEN HARDER THAN INSTALLING THE FLOORS IN THE FIRST PLACE.
Corey Cormier helped us with all our questions when we were buying, but for some reason he said mineral spirits would work for cleaning the dried glue once we were done. This turned out to be laughably untrue.
We’re now going through dozens of magic erasers and expensive chemical solvents to remove the glue, and probably damaging the stain on our otherwise beautiful new hardwood floors.
The only other was the price for the glue. A five-​gallon tub (MAPEI Ultrabond ECO 980) cost $ 150 here, though it’s only $ 100 at Lumber Liquidators. We needed 12 gallons for our project, so we ended up spending WAAAY too much on adhesive.
Get your floors here; get your glue elsewhere. And for the love of Jesus, wipe that shit up as you go.

Even if they hadn’t been the most affordable place in town and even if they hadn’t had *exactly* what we were looking for after store after store of *almost there*, I think we still would’ve bought from here anyway.
We walked in knowing the exact square footage we needed and our max budget for everything (tax, glue, t-​strips, wood), which certainly made Corey’s job easier. It can be real easy to walk in thinking you know what you want to spend and then fall in love with a beautiful acacia floor that’s twice your budget.
Once we had narrowed everything down, he let us take home a few samples (the big ones, not the tiny pieces of wood you get from Lumber Liquidators or Floor & Décor) for the weekend so we could see how it looked in the light of our own home. Boy, that changed our mind real quick.
Fast forward a few days and we’ve purchased our floors. Corey calls with the bad news. «Your floors are on backorder until June. I’m so sorry.» That’s not a big deal for some people, I know, but he’d heard our whole sob story about a flood and insurance being terrible and not having anything between our feet and the tar adhesive-​covered slab, and he knew we needed this quick. That’s when he offered to call the supplier to see if he could track down other distributors to piece together our order. At least half of it so we could get started, right?
My hero.
Fast forward a week or two later and somehow they have our whole order. It ain’t even June yet! So I roll up to the warehouse today to pick up the floors and completely forget that I’m supposed to call them first to let them know I’m on my way. «Bing bong, I’m here for my floors.» Well they’re not there. Whoops. 20 minutes later, I get a call from the warehouse lady saying she’s going to have the driver deliver them to me at work since I had come in on my lunch break. Going above and beyond even though I definitely had a bit of an attitude (sorry! I’m tired and stressed and it was only my fault!) puts this in 6 star territory, but Unilocal won’t let me go that far.
So AJ rolls up with my floors, loads them into my car in the work parking lot, and now I can finally put something between my feet and the tar adhesive-​covered slab. After months of struggling with insurance, contractors, adjusters, etc., I feel like I’ve slayed a dragon.
One note of buyer beware: the glue we got here was $ 150 for 5 gallons, which is $ 50 more expensive than the same size at Lumber Liquidators. Get your glue there.

I needed to replace the downstairs carpeting on my rental property. I requested 3 bids from different vendors — Bruce was the first to not only respond, but went out the next day and also measured the stairwell and upstairs for future reference. He also convinced me to use laminate vinyl instead of tile on a rental — something i had not considered. He included leveling and grinding the floor — he had already contacted his installers to make sure there was an open schedule.
I’m in California — having someone educate and convince me to use a different flooring and to go several extra miles made a huge difference.
I ended up keeping the same carpeting however, I Will use Flohr (and Bruce!) when i decide to replace the flooring. Their price is competitive when you compare each type of labor involved (e.g. level & grind down floor, molding match, etc.)
I wanted to write this review to show my appreciation for all the work, reply emails and quick responses from Bruce from Flohr.

Flohr provided a complete reflooring solution on-​time and in-​budget with no muss or fuss. They and their installers always arrived on time and worked with great efficiency. They constantly updated and reminded us regarding upcoming milestones. In one day they transformed our beloved home from a disgusting carpeted nightmare into a beautiful, radiant vinyl dreamhome.

I came to Flohr after getting a quote for carpeting from Lowes. I would always prefer to patronize a local Austin business than a big-​box retailer. After seeing all of the great reviews on Unilocal for Flohr, I called them and spoke with Bruce. He came out the next day to do all of the measuring (and he measured almost 150 square feet LESS than Lowes.) The next day I went to the showroom and Bruce helped me find the right type of carpet and padding for our needs (2 adults, 1 toddler and 3 dogs.) The carpet and padding both were much better quality than the top of the line carpet from Lowes and the total price was about $ 600 less.
The carpet was installed today, and we were SO pleased with all of the installers. They were promptly at my house at 9am. They moved out the furniture, pulled up the old carpet and padding, put down all of the new carpet (including stairs that flare at the bottom) cleaned up and were finished by 11:30. They were professional, courteous and efficient. I wouldn’t hesitate to recommend Flohr to everyone I know. They are top notch.