Flores Stevan, DDS MS – Periodontal Health Professionals

I have been a patient of Perio Health Professionals for over 15 years and have always been satisfied with their quality of care and professionalism. All of the staff are respectful, courteous, and EXCELLENT at their profession. I recommend them highly to anyone who needs periodontal treatment.

Let’s admit it, going to and paying the periodontist are not always a ball of laughs. I’ve been seeing Dr. Flores every three to four months for about three years to have regular maintenance done on my mouth due to periodontal disease. I had previously been to other doctors that have either referred me out or offered to do outrageous surgeries (jaw re-​alignment), most of which wouldn’t be covered by my insurance. I’m very suspicious of dentists the way some people are with lawyers, but have been 100% pleased with the treatments I’ve gotten here. Also, cheers to Rebecca the hygienist!

I can not be happier with the service I have received at both of my visits. Dr Flores and all of his staff have been wonderful. I have had two procedures at this office, and can not say enough about how professional, and welcoming everyone has been. I work in healthcare, and am familiar with both sides of the industry. As a patron, I think Dr Flores and his staff are OUTSTANDING, from providing me a blanket, to ensure I was comfortable during my surgery, to Dr Flores calling in the evening to check in and ensure I wasn’t having any issues post operatively. I definitiely recommend.

Avoid this place! I wish I could give 0 stars as well! Dr. Flores is personable and pleasant. The offices in Westlake are nice. It’s all deceiving. I was referred to this place by my general dentist. I needed those really fun gum grafts. I shopped this with several dentist, but liked Dr. Flores. I told the office staff very clearly that I needed all work pre-​approved with my insurance. There was about $ 7000 worth of work to be done. I spent 8 months getting the «pre-​D». I’m not sure if the disconnect was with their office or my insurance, but finally got approval. I met with Dr. Flores at least two times before the procedure and then the office manager, Deborah. Dr. Flores told me at the last visit before my procedure that I didn’t have enough grafting material to do all the work and I would need to split the procedures into two over time. Before the procedure I paid the deductible and my expected co-​pay (Given the fact that it had all been pre-​approved, the amounts were supposed to be right). I had the work done right before Christmas. Unfortunately I had a «rare» complication and ended up with two black eyes for two weeks over Christmas. A few weeks later I started getting bills from their office. Because they had changed the amount of work being done on the first visit, there was a change of coverage and now I owed another $ 871 just for the first procedure (And will have to pay a 2^nd deductible and co-​pay because of the splitting of the work) I tried for 8 months to discuss the issue w/​Dr. Flores and his office manager. They had forgotten to send in the change paperwork to my insurance, but as Deborah continued to remind me, «You signed the document that says if insurance doesn’t pay, you are responsible.». I continued to remind her, «This was a Pre-​D – your office failed to send in the corrected paperwork, which is the reason that the insurance failed to pay as much as expected.» Then they tried to tell me that I had REQUESTED to split the procedure. Think about that: I wanted TWO surgeries instead of one and wanted to pay TWO deductibles and TWO co-​pays??? Deborah is completely thrilled with her title of «office manager». She reminded me of every playground bully I ever met in kindergarten. She couldn’t care less if they were right or wrong, only that I had signed the document that says I’ll pay what my insurance won’t. Keep in mind that I still had several thousand dollars worth of work to be done, that I would have had done with Dr. Flores had they not completely screwed everything up. So I actually went to my 1 year follow up appointment, just so I could talk to Dr. Flores directly instead of the Horrible Deborah, thinking he would be of assistance. He did listen, but then referred me back to Deborah. I offered to finish the work with them if they wrote off the $ 871. They said they would run a Pre-​D on the new work and get back with me. Instead they filed a collection for the $ 871. Deborah is the rudest, most short-​sighted person I’ve ever met in a so-​called professional office and Dr. Flores defers to her instead of realizing that she’s costing him business. DON’T GO THERE!!!

If you expect a dentist that cares, don’t waste your time going to this office. If could give them zero stars, I would.
I clench my teeth at night which recently resulted in a cracked tooth that needed a root canal & crown. Unfortunately, I’ve been unemployed without dental insurance for 14 months, so I went to Manos de Cristo for that work. To prevent this from happening again, I need a night guardm but Manos de Cristo doesn’t do those, so referred me to a periodontist that accepts patients from Manos de Cristo at a discounted rate. I called & talked to the receptions explaining my problem. She quoted me a price of $ 200 to $ 300. I was thrilled because a mouth guard can run anywhere between $ 800 — $ 1000+. I asked her if that was all it was going to cost because it seemed very low. She said that’s it. I explained I didn’t need an examination since I’d just had all of the work done. I showed up for my appt & was taken back to the chair. The dental hygentist explained about the x-​rays, etc. I told her I was only there for the night guard, & I had my molds that Manos de Cristo had already made for me. She told me to hold on & left to talk to someone. She came back & said the office manager told her I had to have an exam for an additional $ 100 to make sure there wasn’t anything else going on. I gave her a card of the dentist that did my last exam Just a couple of months ago so they could get my records. Eventually I ended up talking to the office manager (horrible!) who said they wouldn’t do the night guard, and the price now was $ 400 to $ 500, without an exam that was an additional $ 100. She didn’t care about my discussion w/​their receptionist & the price I was quoted. I asked to speak to the dentist because I thought he should hear about my experience. I would think he’d want to know how from a patient how his office is being run. The office mngr came back & told me he was on the phone & couldn’t talk to me. There was zero customer service & no apology for the misunderstanding. While I was talking to her, she was smirking & laughing, the whole time! I could not believe someone would act that way in a professional office. I told her that no one’s even said they were sorry, so she said, «I’m sorry, but the dentist still won’t talk to you»!! Like, I’ll say I’m sorry but it’s still not going to change the situation. Obviously not a sincere apology. If the dentist doesn’t care to talk to a patient that is unhappy, he doesn’t care about his patients.