FLOSS Dental: Domain

I have had a relatively good experience working with FLOSS for my dental needs, but the process has been a bit aggravating along the way.
I am currently having Invisalign treatment done here, which I always wanted to do but was weary about pulling the trigger on. I had the molds done on my initial visit, which was a frustrating experience because they have to be perfect, so we had to do them 5 times, resulting in a bruised jaw from all the pulling up. I was completely understanding about this, as I had heard they were hard to get perfect from friends who have had the treatment.
Fast forward 8 weeks and they still hadn’t called about my trays coming in. They said it would be 4 – 5 weeks, so I gave them some time. I called at least twice around the 6 week mark and was told they would call me as soon as they came in. I was growing annoyed, as I had already paid for my entire treatment up front and was ready to get it started.
I called again at the 8 week mark, and as it turns out, Invisalign had sent my trays to the wrong location. What really made me mad was that I had called to check in numerous times, and no one bothered to try to investigate the situation until I allowed my frustration to finally show through over the phone. If I hadn’t called and pushed, who knows when I’d have finally started treatment.
Other than that, my experience has been a pleasant one. Everyone here is nice and friendly, and makes coming to the dentist a good experience.

I would recommend any one of my friends and family use Floss Dental. I am a patient at the Domain location and I cannot say enough good things about the staff. I have a somewhat complicated case and they have been extremely sensitive to my needs and concerns every step of the way.

I’ve been to this Floss 4 – 5 times now and now I feel comfortable writing a review as I’ve experienced it multiple times.
The pros are that the staff is generally pretty friendly and the facility is very clean and up-​to-​date.
However, I have constantly been annoyed at how much this place tried to upsell things to get more out-​of-​pocket money. When I first went, they tried to upsell me on this electric toothbrush that costs $ 200+.
This past visit, at the end of my cleaning, the hygienist told me he wanted to apply something on my teeth before we finish up. and then afterwards, they informed me it was $ 25 out-​of-​pocket.
It’s not a huge amount of money, but it is still annoying when you get charged for things that are totally unexpected.
So my recommendation is to go there with extreme caution. Always be aware of what they offer you!

I went to the floss in uptown Dallas which I loved for a year then i moved down here and went for a 6 month cleaning for the one at the domain. I’m not a dentist but I was shocked when they said I had 4 cavities (apparently all developed in the last 6 months) and I needed to get them fixed and pay $ 250 after insurance. I’ve never had a dentist but I Reallyy felt like k was being taken advantage of somehow and that they just want money. Has anyone else felt this way?

I’ve been to FLOSS twice. The first time it was for a routine cleaning and they fooled me into paying an additional $ 250 for a deep cleaning citing that my gums were just too puffy. While I was there they kept telling me how I had the ‘good insurance’ and that I should look into reaping all the benefits from it, including invisaligns when I already have straight teeth.
I went back once again, as I hadn’t figured how to back out of my follow-​up appointment. And they came up with another reason as to why I needed to spend another $ 250 outside of insurance. I immediately called my sister, a dentist, and checked in with her and she stated how they were taking actions up and beyond what was necessary for my teeth and that all I really needed was a cleaning. It’s clear to me that they try to rack up the bills so they can compensate for giving free whitening.

This is a great establishment and and the workers are very friendly! I go here for my every semiannual cleaning and though I hate going to the dentist, I’m glad I go here because they have great service and an excellent staff! I would recommend them to everyone!

I travel to Austin for work often and needed to see a dentist ASAP. Floss Dental was close by and I explained to them my situation and they were able to see me the next day. When I arrived, I met with Dr. Patel, who made me feel at ease and quickly told me what was wrong. I was so relieved and as much as I hate dentists, felt super comfortable and very satisfied with my visit

Hello my Unilocalers!
I live in New York and currently travel for work to Austin every week. My office conveniently puts me up at the Westin and Floss happens to be super close. I have been going for about 6 months now and recently had a cleaning today. I love the doctor and the new hygienist is great also. Have been undergoing invisalign and they have been very accomodating for my requests. I am very excited to see the results soon. Ciao.

I bought a $ 109 Groupon for a cleaning and whitening. The staff were awesome and accomodating. However, after x-​rays and a BRIGHT LIGHT in my mouth made it evident that I need a deep cleaning, and I refused the $ 1,000 ticket for that, I got the absolute shortest, most perfunctory cleaning ever. TWO of my teeth were scrubbed, and ONE of them was scraped. They might explain that they didn’t want to risk «releasing bacteria» since I refused the antibiotics they tried to push on me because I have some joint fusions (I guess the dentists there didn’t read the 2014 AMA decision that anitbiotics are NOT recommended for dental procedures in people with joint replacements), but this was NOT worth the money. The entire procedure was basically a sales pitch for overpriced procedures. The cleaning was so bad that I seriously doubt that the whitening will be much better, and I would not let these people in my mouth to do any functional work whatsoever. I want my money back.

I am extremely conflicted as I write this review because I had a good experience here. They were helpful with payment plans, and what work needed to be done and willing to help in any way. It wasn’t until later I got really frustrated. I scheduled my appointment to get crowns because two of my teeth needed them. It was about two days before the appointment and I tried to reschedule it because of finances. They said it would be best to get it done because they already scheduled the person who does the shading for the crowns to come in from Round Rock. I realized what an inconvenience it would be to have them reschedule so I decided to go ahead with the appointment. I showed up got the work done and then they said I was good to go. I ask what about the shading and they said the person who does it couldn’t make it that day and I would have to go to Round Rock for the shading. It felt like I was kind of tricked into going to the appointment. I wouldn’t have had a problem if it was a regular cleaning or even fillings but the expense for crowns is quite the sum.
Main reason that I didn’t give them one star is because they were helpful and worked with me but I don’t know how I feel about something like this happening to someone else.

I came to FLOSS 6 months ago based on a groupon. After the whitening, they practically sounded tornado alarms about how close to death my mouth was. They told me I had six cavities and gums that were almost CRITICAL. Then they handed me, an uninsured sucker, a bill for $ 15,000 (not counting what I had already paid for the groupon). I was told that all of the fixes they suggested were going to be necessary at some point, and that it is healthiest to take care of them immediately.
At any rate, they know how to scare a fella. Freaked out about what I had considered good mouth conditions only hours before, I agreed to pay $ 200 for them to scrape my gums, if only to give me a few more days of life. But the cavities, I was financially unable to deal with. I asked if what the holistic-​minded folks say about approaches that allow teeth/​cavities to heal on their own – such as was possible (I was desperate, having no financial options). I got a patient but essentially condescending response that cavities are holes, and they only get bigger.
Fast forward to present day. 6 months of anxiously worrying about my uninsured, dying mouth. Finally, I shored up the courage to see a dentist about it. They looked in my mouth and told me it all looked perfect. There were no cavities worth mentioning.
Either the impossible happened and my 6 cavities self-​healed, my new dentist has an aversion to doing business, or FLOSS was disgustingly dramatizing their report on my health in order to squeeze a little more money out of a groupon patient. These are the kinds of models that give dentistry its bad reputation.
(I also had an allergic reaction to the prescription fluoride rinse they convinced me to buy in lieu of doing $ 15,000 of work)

I’ve been going here for a little over a year. Excellent customer service. Everyone is extremely friendly. The facility is brand new, very modern, and I like that I get text or automated call reminding me about upcoming appointments. I’ve been late twice – and even missed an appointment – and they’ve never bothered me about it.

You guys have no idea what it took to make myself step into a dentist’s office. I hadn’t been in eleven years. The more I waited, the more terrified I became, even as my teeth continued to become more and more damaged. It was a self-​perpetuating rationalized nightmare in which I watched my teeth slowly disintegrate and sink into bloody nubs as I kept thinking …‘at least I don’t have to go to the dentist…’
Anyway, I turned ‘grown-​up mode’ on, made it happen, and have been twice.
Was it as horrible as I imagined all these years?
Yes, actually it was. There’s a lot of scraping. There’s also some scraping, a few sessions of deep scraping, and maybe a scrape here or there.
The difference was — now that I’m nearing thirty, I’ve acquired that fantastic new feature that you get at this stage — the one where you just stop giving a shit about things.
So yeah, it was not fun, but that really doesn’t matter in the grand scheme of things.
You guys are prompt, professional, and surprisingly considerate. Only reason you don’t get five stars is because, well, you’re still the dentist.
:)

Do not go here.
I was between insurance so I went because I had a Groupon. First they wouldn’t give me the whitening because of my blood pressure. I do have high BP but I’m under a doctor’s care. Second, they did manage to exam me enough to propose hundreds of dollars of services, which I declined.
I just came from my regular dentist, and I need none of them.
This place is not to be trusted.

I don’t understand the hate around FLOSS. Maybe it’s just this location, but every person I interacted with there was fantastic. I hadn’t gone to the dentist in quite awhile, and was anticipating the worst. I expressed my nervousness from the get-​go, and every step of the way there was positivity and assurance. Extremely low-​pressure on things that were not covered by my insurance, and I think the prices are extremely reasonable compared to other dentists offices I considered going to. Whats not to love?

I just started going to the Floss here and WOW, I am in love. The staff is absolutely awesome, the décor is relaxing, the machines are all up to date and clean, and they are so easy to work with!
They give you free Boost whitening as long as you stay up with your 6 month check ups (covered by most insurances) so that is awesome! I am also doing my invisalign through them and just got the impressions taken. Easy and thorough. I will not be going to another dentist and am now moving my family over to Floss.
GOOD JOB!

I won’t make this long and wordy but I’ve been to Floss in Houston and two locations in Austin, most recently the location at the Domain. At all locations I have always been treated with great respect and care. From the time I walk in till the time I leave I feel like my business matters and the health of my mouth and teeth matter even more. The facilities are always new and well maintained plus my dentists in all locations do a great job talking through all procedures so I feel like I know exactly whats happening. They always give any recommendations as a suggestion rather than a sales pitch also clearly explaining my insurance coverage as well as out of pocket expenses.
Perfect combination of professional and friendly making a trip to the dentist as enjoyable as possible. All locations are very consistent so I couldn’t pick a favorite if I had to.