Flying Threads Custom Embroidery

I would have liked to use this company for my client order but no response to emails stinks. When I got Dana on the phone (after I was told to call back at a better time for her), I got good pricing and good service, but subsequent follow up had been non existant. Unfortunately, they lost a large order and thankfully so now that I’ve read the other reviews about turn around time. Very disappointing.

Dana and her staff were very pleasant to work with. They completed a shirts and hats custom embroidery job within two hours. Spot on with color and font recommendations, Dana and her associate were so nice. The shop was full various bags, totes, shirts, signs and other creative gift ideas. We will be going back and recommending them to our friends.

I’ve just had a few things done, but I have been really happy with my options and their work. Other places just asked me what color letters I want to embroider and that’s about it. The ladies here were patient with me trying out different fonts and my stuff came out just like I expected it to.

I called and not 10 seconds after they answered, I was told… «If you need it before the end of next week, I would suggest Hobby Lobby.»
She didn’t even have a clue what I was looking for. Hoping I can find another local business to help with my request.

Men, do you want to spend less time shopping and scratching your head about what to buy her? Here’s the secret: shop where women shop! Yes, Flying Threads specializes in customized embroidery, but women in The Know are fans of their gift items, too.
Pick up any of the Tyler Candle products (ooohh…Diva Detergent!), and maybe something pre-​embroidered with her initial, and a nice bag. Hello, Mr. Awesome Gift Giver! Are you getting your tires changed at Firestone next door? If yes, then you don’t have an excuse to not stop by.
They always have stuff on sale, too, and have cute presents for teachers and coaches.

I read the other reviews on here before I went in, but I have to admit I ended up impressed with the work that was done. I needed several mens’ and womens’ shirts embroidered with a company logo.
First, I wish I had come in before scouring San Marcos and the Austin area for the right polo shirts to embroider. I thought it would be easier to get the shirts before I went in, but it was difficult finding the right sizes for everyone and also get the men and women similar colors of shirts. Flying Threads can order polos and they are REALLY affordable and nice quality too. Our employees preferred the polos obtained through Flying Threads compared to the polos I’d already purchased at Target from the Merona brand.
Second, Dana was very professional and responsive. She knew I had a short timeline and she stayed in contact with me throughout the entire process.
I had about 12 shirts embroidered and they all were done on time. There was a mix up with the color of part of the logo but, amazingly, Dana took accountability for this and fixed the problem right away.
The best part was the final product– it looked so clean and professional! I wish I could embroider more clothing with my husband’s company logo but that might be taking it too far ;)
Bottom Line–
1. Definitely go to them for the polo shirts you want embroidered. Good quality, very affordable, and you can easily order more of the same shirt down the line.
2. Dana provides excellent communication along the way
3. The final product comes out AWESOME.

Poor service and mediocre work. The first time I tried to go here, I was told that the owner was out of the country so all orders had a turnaround time of over 2 weeks! I ended up going to the mall and having my bag done there. I was a little hesitant to go back and try the place out after reading the reviews, but its so close to my house and my job was a simple name on a backpack. I took my daughter’s already monogrammed backpack in so they could match the font for my son’s backpack. The woman assured me it would look the same. It did not! The name is slightly off center and the letters are much thinner than the sample I took in. It just looks awful. I will not be going back to flying threads!

I have been using flying threads for 5 years and I have been very happy with their customer service, turn around time and product turn out. I also love that it is a one stop shop if you also need screen printing and /​or garment pressing. I have had some adorable, one of a kind custom onesies and shirts produced from here that I get compliments on every time my kiddos wear them! I would definitely recommend Flying threads!

I was in need of some custom «bling» shirts for an upcoming conference and was having a difficult time finding an affordable and reliable business to do the job because of the quick turn around time. I was referred to Flying Threads and was BLOWN AWAY! They gave me impeccable customer service, professionalism, attention to detail and most notably, created one-​of-​a-​kind shirts that made quite a splash at our national conference. The shirts definitely became the envy of everyone! I can’t wait to use Flying Threads again and highly recommend this local business for your customized needs! THANK YOU Ashley and Andi for your fantastic service!
–Christine

These guys are Great! They always deliver top quality professional embroidery. I have been doing business with them for over 4 years now. I am always in rush to get my items back and they are always accommodating.

DO NOT waste your time with this place. They are VERY rude and display ZERO customer service. The Monogram Lady on Far west is the place to go. Her store is adorable and she has a very polite and accommodating staff. She is also more reasonably priced than flying threads. AVOID FLYING THREADS!

When they tell you it will be ready on Friday, they really mean — it’ll be ready when we’re done. Order wasn’t ready & no one called to advise of the delay. Employee couldn’t even eek-​out an «I’m sorry» when I showed up. The embroidery looked fine — but I’d rather pay another Austin company that has it together & hires pleasant employees.

Flying threads has been great. My embroidered shirts have always turned out just as ordered. When they messed up on my hats, they made it right, no questions asked. I like this place a lot.

This place is great. Quick turn around quality work on all of our embroidery projects. Dana and her team easy to work with and have done a great job for our company. Thank you!

EDIT:
Lately this place has had alot of mess ups and i have resorted to going to a new shop for my orders. Pass on flying threads if you can.