Four Paws @ Four Points

This place is awesome! Our grouchy wiener who hates everything seems to love coming here :) everyone that works here is so nice and friendly and their boarding rates are very competitive. Big yes

Dr. Kleypas has been the vet for one of our dogs for 12 years, and saw our Pomeranian though bladder stone removal and maintenance. Our dog is now almost 17 years old. Dr. Okonsky began seeing our second dog for his end of life care after his cancer diagnosis in February. There are not more competent veterinarians in Austin. Both vets are fully accessible. In the last four months, we’ve called to talk through issues with our dog, and receive a callback always to talk about concerns. When we had to put our dog down this past week, Dr. Kleypas was incredibly compassionate. She talked us through the entire process, and spent the time with us that we needed. When it comes to quality of care and integrity, Four Paws is amazing.

We have been taking our lover dog to Four Paws @ Four points for almost 3 years. What really surprises me is the fact that when I walk in, everyone knows who my dog is and greets him by name «Hi Elvis».
Over the years, we have boarded Elvis at maybe 3 different places and each time when we return, he has separation anxiety. With Four Paws, it is noticeably less. We pay a bit extra for walks and belly rubs but the over all attention he receives is why he isn’t so lonely.
Quality care:
We have had Elvis in for sedated teeth cleaning, lump removal and other out of the normal check ups and have had all of the work done on premise. As he has gotten older, we get more thorough blood work done. All of which we were happy with and felt were fairly priced. If you are looking for more than just a Vet for shots and take the health care of your furry family member seriously, I highly recommend Four Paw @ Four Points.

Went to drop off our dogs for a weekend vacation. Was never told they close at 1 on Saturdays. Got there to drop them off at 2 PM and no one was there. ABSOLUTELY LIVID — but was able to find a place last minute thankfully, which turned out to be awesome. So, thanks for being unorganized and lacking communication. You introduced us to our new vet.

The staff at Four Paws has been very kind, helpful and professional. The vets take time and are caring with pets. My dog is dying and they have been very compassionate. Even though we haven’t been able to find a cure for my dogs disease, I feel that Four Paws has been very helpful in testing him and treating him without charging me a fortune on every test imaginable.

Great boarders, friendly staff, especially Jim and Rebecca at the front desk. The staff provided excellent care to our pet schnauzers while we had to unexpectedly leave town.

We just moved from the Houston area and had a Vet there that we loved (Animal Hospital on HWY 6 in SugarLand). But when we moved here, I found this place super close to my home.
When I called to make an appointment the receptionist was super friendly and even laughed at my dumb jokes. We’ve now been to 4 Paws multiple times, for everything from our cat throwing up everything, to our dog needing some anal gland assistance to boarding and getting shots updated. And every experience has been great. Everyone is so friendly and the whole place is so clean! Also they put these adorable bandanas on the dogs and even our cat so they look like a new animal when they walk out. I can see us coming back here for years to come :)

I’m going to keep this brief as I’ve effectively moved my pup and business elsewhere. In an effort to be objective:
The Good:
1) Conveniently located up north.
2) Competent staff every time I’ve visited.
3) Always provided good service for basic check-​ups and shots.
The Bad:
1) GROSSLY overpriced for anything beyond basic check-​up and shots as those services are outsourced (ie, ultrasounds are $ 350+ when only less than $ 80 at any other clinic with the ultrasound machine in house). And, if anything goes wrong with the outsourced service, you’re pretty much left to your own devices and SOL.
2) Pets are taken away behind closed doors for anything other than basic check-​up. There are vets in town who will let you be present with your pets with ultrasounds, cat-​scans, and even let you watch them operate.
3) Follow the standard operating procedure with regards to referring you to more expensive experts even when it may not be completely necessary and maybe even detrimental given the wait involved (maybe they get some kick back for the referral?).
NOTE: While I understand that as owners, we’re not vets, and there is a ton of bad info out there. But, in this day and age, there are plenty of owners who have posted their experiences online, so please don’t assume we’re completely uninformed.

Friendly staff! Staff loved on my dog and made him feel as calm as you can when you take them to a vet. Waiting area was not as I expected… made out to be like a living room with TV, carpet, couch etc. Closed the door and it was just me and my dog in there while we waited. So he was able to calm down and feel at ease. Exam room was similar. Vet was very nice and informative and competent. I’ll definitely continue to take my dog there.

Friendly staff and welcoming to new pet owners! My puppy and I were comfortable and felt safe around all who examined her. Within a week of our appointment we received a personal email from the vet checking in. Would recommend this place to anyone!

I had a horrible experience with this clinic. My cat was suddenly having severe behavior issues, and they ignored the one symptom I told them about that would have helped. They told me I should kill him, but if I didn’t want to do that, I should call a behaviorist. Turned out that was the number for a dog trainer who was out of town. Things got much worse, and they starting giving me xanax for him in very small amounts. It helped a ton, but they treated me like a heroin addict every time I called. Long story short, I found a real cat vet and it turns out he has a back problem and that’s why the xanax helped. He’s doing great on two meds now. He’d be dead if I’d listened to these people, who made my life hell this past summer. I wrote the owners a letter several weeks ago, detailing my experiences with their total incompetence with cat issues. They’ve never responded.

Recently moved to Austin and think I found an awesome new vet and boarding facility on my first try. Yea! Over the years my rescue has turned me into one of those «dog people» I use to make fun of. Always been a animal lover and had dogs, but E is my baby. Having spewed my guts, I am VERY particular about who handles my dog. I had to take a trip a few weeks ago, so he was boarded for 4 days and had a few vaccines and an annual exam done during his stay. He’s pretty use to being boarded occasionally but still comes home a little mopy headed for a day or two. Not this time. Came home just as he (and we) had never been gone! Also, the vet’s report was SUPER thorough and it appears everything went well. Very clean facility and you can tell the staff really LOVE animals. They took great care of my boy and that will now be his home away from home when I’m forced to leave him behind. Thanks Four Paws!!!

I’ve taken my last two dogs to this vet.
Very happy with the vet herself, however, the front office staff is not very helpful.

I’m new to the area and picked this vet because of the positive reviews. Overall great experience. Called Saturday and was able to get an appt the same day. Pleasant office, comfy couches. The staff is very friendly. Dr. Bello gave Mattie a thorough exam. He called Monday morning with the results of the lab work. Fortunately, nothing too serious. I also toured the boarding facility which was full of guests. It’s very clean and the dogs seemed as happy as possible without their owners. Glad it was so easy to find Mattie’s new Dr., now I just need to find one for me!

This was without a doubt the best vet experience I have ever had. Our beagle terrier mix had stopped nearly all physical activity without warning, and our thought immediately went to the worst case scenario. Upon calling, we were told to bring her in, not 3 – 4 days later as I was expecting, but 3 hours from the time of the call. Once we arrived, the staff (every one of them) was AMAZING! We were seen quickly and both the Dr. and the Tech did a great job keeping the dog cool and calm during the exam. Thankfully, it was determined that she just has an inflamed disk in her back that could be treated with simple medication.
Best of all, I received an email follow-​up 3 days later to check on the progress of the treatment. That in itself is a testament to just how caring the office is. This was our first visit to this office, but it will not be the last. Thank you to the entire staff!

They love animals here and everyone seems happy to be here. They are great with communication. They are easy to talk to and seem to know their stuff. Also, they love my two sweet cats. How can I not give them five stars? My cats are in good hands here.

We’ve been with Four Paws for the last 6 years. They’ve always been very sweet and caring towards our 2 Labs. Our puppers enjoy their trip to the vet and have never had any issues or anxiety about going. All the receptionists are wonderful and really care about animals. Lori is wonderful. She takes care of our dogs when we go out of town and they love her.
Unfortunately we had to let our 15 year old Lab Casey go and all of the staff made the toughest moment of my life a bit less stressful. I don’t know how they get through that procedure. But the Dr. really made the moment a peaceful as possible.
They also recently introduced an online website to keep up with your pet. Nice feature.
We’ve boarded with a few times and the experience was good. We typically leave them at home and have Lori come take care of them at home.
In summary I can’t speak highly enough about them. You won’t be disappointed.

It is rare you find a vet’s office with all five stars and Four Paws is most deserving of it.
I came to this vet for bad reasons, my precious angel was starting to lose her fight with kidney disease. I had to go to them two times (the second being that bad thing I can’t actually write). The main receptionist is amazing. SO caring! She was extremely compassionate and helpful every time I dealt with her. I saw two different vets, they were both caring and comforting. The second vet was my favorite– I am actually finding a hard time to find the right words to describe how understanding and patient she was with me and M. She didn’t literally hold my hand, but it felt like she was in the way we discussed if this was the time, at that moment she felt more like a friend there for me than a stranger. I knew it was time and she made the decision– not easier but more peaceful. The whole staff made the whole horrible experience a little less painful.
A few weeks after my M passed, I got a condolence card signed by the staff. What an unexpected, sweet step.
The weird plus to this place: This vet office seems more like a mountain resort than a vet office, and I really liked that. It is warm, inviting and comfortable. You are saying, who cares– it is a vet office? But when you are dealing with a sick animal the atmosphere around you can be calming or anxiety producing and this was so calming.
The only negatives, which I am chalking up to basic hectic business stuff and will forget about (but Unilocal is about the whole experience) were: twice they told me they would call me to follow-​up and never did. And, there is one woman there that is kind of… um… gruff? I don’t want to deal with her. I don’t know what she is– vet tech, receptionist? But she is not friendly or accommodating. What I am saying is– if you deal with her– give this place another chance because the rest of it is great!
My other cat and any future pets will absolutely be going here. Many thanks to Four Paws!

When we first moved to Austin we lived in the apartment complex right behind this place. Obviously, due to the extremely convenient location we took our dog and cat there for any issues/​shots. About four years have passed and I live in a lot farther away now; near the Arboretum. I didn’t even bother looking to switch vets. I drive the 10 miles out to Four Paws because they have always treated our pets with care and understanding. This is probably the best vet I have ever been to. They are efficient, caring, and downright awesome. You can’t go wrong bringing your furry little ones to them.
Pros: Pretty Much Everything
Cons: I Don’t Live right Next Door Anymore :(

We have three puppy babies as I call them. The yorkie, bo chi and lab have all been here and were spoiled rotten. The staff is attentive and kind. They answer all your questions and make suggestions. They also do a wellness checkup and stable removal on adopted dogs from shelters.
I love the little bandanas the dogs get when they get their picture taken and the fact that my dogs seem so happy when they are here. It is essential for every dog owner to have a good standing relationship with s vet and I feel i receive that here and much more.
i will continue to go here and consider boarding my dogs here now as well. Thank you for the excellent service :)