Four Points Dermatology – Mueller

I can’t say enough good things about Dr. Bhatt and her entire team. I have visited both locations of Four Points Dermatology, and every visit I was welcomed warmly and seen at my scheduled time. Jill at Mueller has been stoic and compassionate in dealing with my unsightly and painful medical condition. I needed a follow-​up on short notice after an ER visit this week and Dr. Bhatt fit me in, allowing me to go on vacation tomorrow without the worry of having to visit an unknown clinic while on the road. I highly recommend Dr. Bhatt and her entire staff to all of my friends and family.

This place sucks. I called to make an appointment and asked how much a general check up would cost; the receptionist said $ 50-​$ 200. I asked why there is such a disparity and she said it just depends on what they do but it would probably be on the lower end (because I just had 2 moles I wanted them to look at) so I went ahead with the appointment. When I got there I reminded all staff that I have a high deductible plan. Again no straight answer on cost but everyone insinuated that it would be on the lower end just to look at some moles. The appointment lasted 10 mins. I got the bill and it was $ 200! Worst part of all the dermatologist didn’t even see me it was a physician’s assistant. This seems expensive for a PA to tell me something I already knew. I hate when places are not straight forward on price and your initial check-​up is not even with a Dermatologist.

I liked it that there wasn’t a wait and the office looked nice and clean. The blonde doctor I saw was nice and I had a good encounter with her. The thing that made me give only 4 stars is that I already filled out my electronic paperwork online ahead of time so that I wouldn’t have to do it in person. However, their system was down at the time and I had to re-​fill out the form all over again. Another thing is that when I initially made my appointment, they ask for my fiancé’s name, dob, and other information since he’s the primary holder for the insurance. I listed that exact info online AND on the paper version, yet they called after the appointment to get this info AGAIN (for the 4^th time) which felt extremely redundant. It made it seem like the staff overall was pretty unorganized or don’t know what they’re doing to keep up with patient info.

I was happy with my experience at Four Points. The staff were great, going above and beyond to help me with some insurance needs. And Jill, PA, was very friendly and knowledgable. I highly recommend!

Dr. Bhatt and her team provide everything you are looking for in a doctor’s office. Scheduling an appointment has been incredibly easy with ZocDoc. You can of course schedule by calling their office as well. The staff are very friendly and knowledgeable (not always the case with other offices!) and I’ve never had to wait too long during an appointment. Most importantly, Dr. Bhatt and Dr. Jill are both incredibly friendly and attentive. Both of them listened patiently as I described the countless ways that I have tried to treat my eczema. They explained what to avoid to prevent worse symptoms and prescribed helpful creams that were not too strong (a concern of mine). It can take a long time to find a doctor’s office that feels welcoming. Many times I return to doctors that I dislike because it’s too inconvenient to switch. It’s so simple to make an appointment with this office and you’ll be happy you did.

Please read my other review on the best dermatologist in Austin (and one of the best doctors) I have ever seen. Dr. Bhatt and her staff are one of the worst.
I came in with scalp itchiness and pain. Dr. Bhatt and two of her people came in, she looked at my scalp for literally 20 seconds, and said, «you probably have lichenplanipalarus. It is an untreatable condition that causes hair loss. You can manage it with steroids and steroid shots.» I had never heard of this condition, but she wrote the name on a little post-​it (!) and gave me some steroid cream and antibiotic cream. I told the doctor that my insurance sucks and my copayment is astronomical and asked if we could deal over the phone from now on. She said sure.
Three weeks later, and I have finished my steroid and antibiotic treatment. My symptoms come back. I call Dr. Bhatt several times, but am never allowed to talk with her. Just her PA, who has to relay my question to Dr. Bhatt, call me back, get another question, relay it to Dr. Bhatt, call me back… you get the picture. Anyway, I was never allowed to talk with Dr. Bhatt as promised, but they told me to come back in for a «re-​evaluation.» For another 70 bucks. They wanted me to come in so they can give me steroid shots.
So I’m feeling a little uncomfortable with Dr. Bhatt. Something is off here. I feel like she never really has listened to me. Have I mentioned for the last three months that my head hurts and itches to high hell and my hair is falling out?
So I go get a second opinion. My new dermatologist spends almost TWO HOURS with me that first visit and does a biopsy straight away. She lets me pay with cash and gives me an office discount because of what I tell her about my crap insurance. The verdict when the biopsy comes back? I HAVE RINGWORM! Totally treatable ringworm. You know what the worst thing is to put on ringworm? STEROIDS. So new dermatologist puts me on oral fungal medication that I have to take for EIGHT WEEKS because the steroids that Dr. Bhatt gave me messed up my head so badly. Through medication reorder, possible bad side effects, followup, and also treatment for bad dandruff brought on by the steroids/​ringworm, this new dermatologist calls me HERSELF every single time.
Check my other review and see that dermatologist. She is amazing. Maybe if Dr. Bhatt would have listened to me, I would be saying the same about her.

Dr. Bhatt & her team are awesome!!! Everyone was so warm & friendly. I was actually surprised when I saw Dr. Bhatt had such few reviews. I have gone to several other dermatologist for my adult acne, and always felt that they were quick to prescribe me a treatment that was not only expensive, but required maintenance with 3 – 4 different lotions/​gels. Dr. Bhatt took the time to listen to my concerns & needs. The régime she prescribed was cost effective, time friendly, & best of all I started seeing results almost immediately!!! Hands down the Best Dermatologist

I had an amazing experience with four points! This was my first time going to a dermatologist and they were great at explaining everything. Candy at the front is amazing! (The lady at the front Not the suckers, I personally would of preferred jolly ranchers) all in all I would highly recommend this practice to anyone!

I had two skin cancers taken care of at four points dermatology. Having never dealt with this situation before, I was a bit nervous and had questions. Dr. Jill and her staff were excellent at not only answering my questions but putting my mind at ease.
I am grateful for their help and diligence in dealing with my skin issues. I now have a great dermatologist to go to here in Austin. Highly recommended.

Every aspect of the experience is outstanding from ease of making an appointment, to walking into the practice, seeing their physicians to the checking out process.
The PA’s as well as Dr. Bhatt are the most caring and knowledgeable medical providers I have found for Dermatology conditions. All staff in the office have the same sincere care and concern for the patient.
I will definitely be referring Four Points Dermatology to anyone for any dermatological needs.

I knew once I walked in the door I was going to be treated right. The staff was very welcoming. It was nice to pre fill paperwork online and not do it in lobby.
I had a skin cancer check by Jill and her assistant. They were both very nice and made me feel comfortable. Since I swim a lot, I was a little nervous about a few spots. Jill was very professional and explained the different moles. If you’re wondering, you wear a paper gown and your underwear during the exam, so you don’t stand there naked and freezing. That means no more excuses for not getting your checkup!
The building is across from HEB in the same strip as Torchy’s.

I’m glad others have had good experiences, but in both of my 2 visits I was disappointed. Terrible customer service at the desk, and I got the vibe that they didn’t really want to help me. They were pretty cold in treating me for a cyst on my face, and kept mentioning money at both visits… which made me feel like they thought I was broke or wouldn’t pay. I’ll be seeking further treatment elsewhere.

Great staff and doctors! I have seen both the doctor and her PA. Both helpful, knowledgeable and professional. They have a schedule that is easy to accommodate for your needs. Doctors know about what the insurance covers and help you maximize your benefits for each visit.

I chose Four Points primarily because of its proximity to my home, and I’m glad I did. I scheduled my appointment through ZocDoc, which was easy, and I saw Jill Hude, the PA, who worked with me on what I wanted (I was a bit nervous because this was only my second time getting Botox). I told Jill I wanted a natural look so she took a conservative approach and asked me to come back in two weeks. I also felt that she wasn’t pushing more units or more appointments on me (she told me I could wait 6 months and handle less Botox than my last time). I was happy with the care I received and will be going back. The little ice pack they gave me helped, too!

I have been going to Four Points Dermatology since I moved to Austin in 2009. I am so glad I am a patient at Four Points Dermatology! I have been to both locations and I loved both locations. Dr Bhatt is amazing and so down to earth, very knowledgeable, and caring! I do believe in this Four Points practice for any of your Dermatology needs. I give both of these offices ⁵⁄₅ stars! I am a ICU nurse in the area and recommend anyone to this office. I also have my mom and sister going to this Four Points Dermatology office. This recommendation is for the Mueller office and it was super clean, great location, and decorated nice! Thanks to Four Points Dermatology office for being so great!

I am so happy that I decided to come here. Not only are Dr. Bhatt and Jill so nice and knowledgable, but the entire staff is so sweet and friendly. I was so nervous about getting a chemical peel (I spent weeks reading and researching and finding my fair share of horror stories) but everyone, from the moment I came in for a consultation until I walked out of the procedure, made me feel so much better about my decision.
I’m so happy I was able to find a place that I can trust and I’m definitely looking forward to coming again!

Got a weird vibe with this place.
Tried to schedule my appointment online with ZocDoc, but was unable to do so, so I had to call and make the appointment over the phone. No big deal, but why have a ZocDoc link on your website, if it doesn’t work?
Upon arrival the medical assistant who took me back seemed to have the wrong patient’s medical history. She kept referencing family histories of conditions I had not indicated on my medical history form and asked for additional information which I had been sure to include on the form.
The actual appointment took all of 3 minutes. I was seen by the Physician Assistant, not Dr. Bhatt, and she seemed extremely rushed. I scheduled my appointment to discuss my adult onset acne. The PA looked at my face for about 5 seconds and proceed to prescribe 4 different medications. She didn’t ask about what products I had tried using, what worked, what didn’t work, my lifestyle, or anything. She suggested that I start all of them at the same time… how then, would I be able to tell which ones were working or not working? Or am I just supposed to take all four of them for the rest of my life?
The prescriptions she picked for me had to be ordered through ‘special’ online and over the phone pharmacies… she wouldn’t give me the script to bring to my own pharmacy/​pharmacist but insisted that the required pharmacies were «cheaper.» Sounds like inducement to me.
After the PA took her leave, the medical assistant returned to the room with samples of only two of the four items I was supposed to purchase… apparently I was just supposed to take their word for it that I wouldn’t be allergic or have an adverse reaction.
The Medial Assistant then proceded to contradict the instructions given to me by the PA, saying that «she usually tells her patients to do things differently than the PA because she thinks they work better that way.» Very professional.
All in all — just a weird vibe. Didn’t feel like I was receiving great care and felt super shady having to call all these ‘special’ pharmacies to fill prescriptions that I couldn’t try out. I will probably utilize a different practice from here on out.

My first time going to a dermatologist and a great experience. Atmosphere is inviting, location is desirable and service great. Customer service was great too especially the receptionist. She gave me free samples of lotions when I told her my husband has severe dry skin without even asking for it. Great place for people of color… I will be back for some skin care and recommendations.

Thank you, Dr. Bhatt!
I was very happy with my first appointment. Some dermatologists in the past have given me such a hard sell on products that I’ve come to expect it.
Every doc claims their products are the best, and they are full of recommendations for all the treatments I need.
It was nice to be seen for my specific needs, and have NO other sales push! The doctor was very open to any questions I had, and offered me plenty of time in my appointment. There were plenty of pamphlets and posters for various services, and I was welcome to ask if I chose.
The procedure I received was thoroughly explained, and I received quality service. The offices are extremely clean and all the staff are pleasant.
Highly recommend!

As someone who has been struggling with acne for 10 years, I can genuinely say that Dr. Bhatt is the best dermatologist I have ever had (I have been her patient for 3 years). She is incredibly smart, really listens to your concerns, and finds solutions to make you skin better and beautiful. My skin has improved tremendously, which is why I continue to see her.
I was so excited to hear that they were building a new location on Mueller because of how close it is to my apartment compared to the 2222 location. The new location is just as beautiful and the staff are knowledgeable and courteous. They even have a new check-​in system, ZocDoc, that allows you to check-​in on your phone!
I would recommend this place to everyone, especially students!