Fox Rent A Car Austin

We will never use Fox Car Rental again. We flew into Florida and used one of their vehicles for our driving vacation. During our driving vacation we crossed 3 electronic toll roads which reads your car license. After a month or so we got a bill for these toll roads which was fine. Three toll charges were $ 2.65. Fox added $ 15 to each toll charge for administrative fees total bill due was now $ 47.65. Their statement said they would charge our credit card. We wrote a letter expressing hiway robbery but no response from them and they did charge our credit card. When we called and questioned them they stated «it’s in your contract». Lesson learned… read the fine print! We will never use Fox again!!!

I have to say I was a little suspicious of these guys. I’d never really heard of them and there were some negative reviews (most of them seem to have been posted by the same person). Pickup was easy, they even gave me a free upgrade. The car was great, I had it for three weeks, performed flawlessly. The return was a breeze, (this was actually where I was a little concerned) some people had posted that they had been nitpicked on returns, being charged for tiny dings or scratches that may or may not have been there before. No problems. These guys are definitely the best deal at the Austin airport and I will happily rent from them again!

let me start off by saying we were pleased with the service at first… We dropped the car back off and tried to catch our flight at Austin Airport, but our flight ended up being cancelled/​delayed about 3 times. We ended up having to book a flight out of San Antonio (2 hours away). Which meant we had to rent another car, we walked up to the counter and asked if we could get the same car we had just dropped of (within the last hour) and they said no, but gave us a new one. We explained our situation and thy were fully aware that we were headed to SanAntonio for a flight (meaning we would need to drop off our car at San Antonio…)
Once in San Antonio we realize there is NO FOX RENTAL CAR AT THIS AIRPORT. So we called and asked for directions on what to do.
Ended up costing us $ 700 because we had to get the car towed. All because they didn’t inform their counter employees on proper ways to handle situations like ours. If they know that there is no drop off at thy airport then why the hell would they rent is the car fully knowing that something like this may happen. They didn’t inform us or anything.
Safe to say we will never use fox again. Nor recommend it to anyone.