Game Over Videogames

I’ve gotta say that I am floored by the customer service at game over. I had purchased some hardware from game over a while back that failed almost immediately. I had a (apparently former) manager rudely explain that it wasn’t their problem. Fast forward to today, I went in for some unrelated stuff and mentioned it. The current manager was appalled by my previous experience and made it right long after it was their problem.
They have converted me from a cautious customer to one who knows they stand by what they sell.
Earning back the trust of a customer is hard to do.
Well done.

Greatest store of all times. Chris, Shane, ty, and Dj are all amazingly friendly, knowledgeable, and helpful. If it’s not already, this could easily become your new go to spot for anything from Atari to ps4.

Really great service and nice selection. Yesterday, they made an exchange for me that was totally unnecessary, and a second when the game ended up being for the wrong system. Because of situations like these, I wouldn’t shop anywhere else.

Impressively massive selection of vintage games, helpful and knowledgeable staff, what more do you want?

Love this place got our Nintendo from the 80s here! Pretty pricy but it is a classic. The staff is very helpful, they also have updated stuff they fix your games if they get broken. They have two to three old games connected for entertainment.

Amazing shop, never had a problem with them. I’ve bought numerous games and things for old systems and not only did I not have a problem with selection or price but the staff are knowledgeable gamers themselves. This really helps when you’re looking for something old and can’t quite remember what it is and searching on the Internet isn’t turning up any hits. Definitely recommended.

This place is packed to the brim with amazing videogames, systems, and pretty much anything else videogame related! Picking up a Nintendo GameCube today at a great price. Highly recommend this place. Check it out!

These guys are amazing and always cheerful and helpful! Definitely got the best people compared to other locations. Won’t buy my used games/​equipment anywhere else!!!

I have been shopping at this particular GameOver location for about two years now and felt that the quality of service and community they have helped established warranted me taking the time to write a review here on Unilocal.
For those who may not know, GameOver sells a variety of (very) old to recent video games and is located at the nexus of the universe, aka the odd corner of Anderson Lane/​Lamar/​183. It’s a bit tricky to find at first, but once you find it you shouldn’t have a problem making frequent visits to the store. The location is surprisingly convenient to those who live in North/​Central Austin and there is ample parking available to everyone.
Every experience I have had at this location has been nothing short of stellar. Every employee is very friendly and astoundingly helpful in providing trade in estimates and finding a title you may be interested in. When this location doesn’t have something in stock they are able to check with other stores and will happily hold a copy of the game for you til the end of business that day. Having visited the store many times it is nice to see that everyone here makes an effort to remember your name and what you may be interested in purchasing now and in the future. The sense of community in the store is great and you’ll find yourself conversing with others about games more often than you’d think. The store’s museum is also pretty cool and there is a PUBLIC BATHROOM available. It irks me to no end when a store can’t provide a modest restroom so that you can comfortably shop for as long as you’d like.
Pricing is what it is for retail, but with a twist. The prices are surprisingly fair for how large the company is and ⁹⁄₁₀ times will beat outlet mall/​traditional mall retro stores. The general rule of thumb is that if you see it on the shelf you will get about half that value in store credit, and half of THAT in cash. With the market being what it is on eBay you’re not spending much more to evaluate the condition of the item in person and even test it before purchasing. Purchases also carry a defective warranty and most things sold are pretty much all-​sales-​final, so be sure that you are happy with your selection, as your only course of action afterwards is to trade the item back in or sell it elsewhere. In short, eBay is not a whole lot cheaper at times and GameOver is probably the cheapest retro store in Austin.
There are plenty of deals to be had, as the store runs frequent sales (via newsletter), offers coupons at conventions, has a once-​a-​year Black Friday sale (50% off), and has other tournaments and events where giftcards can be won. Combined with trade-​ins and monitoring their Facebook page you shouldn’t have too much trouble finding that AAA title you need, and you won’t be hard pressed for money when you do.
All in all this is a wonderful store and there are some truly amazing people working here. Whether you’re in town or visiting from another city it is definitely worth setting aside the time and checking this place out.

Great atmosphere, selection, and trade in value. Staff is great about finding exactly what you want and are very knowledgeable. Apparently they have new management and are doing their best to turn any bad reviews around. Great job guys.

First time here and I really think this store is better then game stop. Game stop offered me $ 30 for my PS3. Game over got me $ 120 for it. to me there is no comparison. Game over as a wide Variety of old generation games and new games.

The workers here are very passionate about what they do and they’re extremely helpful. The atmosphere is fun and perfect for any gamer of any age. The tournaments they host every month are always a blast, and they’re a great way to hang out with friends. I highly recommend giving this place a visit if you’re in town and looking for a really fun place to hang out and bask in complete nostalgia.

This location is awesome! It’s a blast from the past and the staff is super helpful! Ty is the man, if he’s in, ask for him!

Thrilled with the selection and staff. They let us stay after close just to play and hunt for some classic gems. Dustin set us up with everything we needed to revive our derelict Genesis and thanks to him I’m reliving the glory days of Sonic before the tragic decline.

Service is a hit or miss. Some employees are very helpful, but some are just demeaning. There have been times that I ask if they have a certain rare game or the price, and they laugh in my face as if I wouldn’t be able to afford it in my dreams.
I recently bought a brand new item from this location that turned out to be broken. The manager was once again demeaning and refused to give me my money back for a broken item.
Game over, you just lost a good customer. I won’t be back. Don’t spend your money here guys.

Friendly helpful staff. Really cool museum, and they have always catered to my fight game needs. I have found many gems here and stop in frequently. HADOUKEN!

Awesome place with all my childhood video games! I’m the one who bought the rad Tetris magnets.

Let me start by saying that the owner of the account is not writing this — I am his significant other, and he has given me permission to borrow his account. He also went with me to Game Over the visit I’ll be writing about, so can verify if there are any questions.
As for the positives — it was the cleanest, most organized, and best stocked I have seen in in the seven or eight years I’ve been shopping there. The selection was pretty massive and everything was very easy to locate with similar products in the same areas. I had a fun time exploring their fantastic selection!
Also, when I did go to check out, the cashier was very helpful with the questions we asked and offered solutions for things the store could not help us with automatically on that day. He also spoke to us about other games and made short conversation that did not back of the line.
Unfortunately, the list of positive parts of the visit end there.
The customer service was… disappointing. The store was understaffed for a Saturday (two staffers), and they both seemed to be unsure of what tasks they should be doing at any given point. Again, this isn’t necessarily their fault. At most points did have someone asking customers how they were doing, which was very nice, but it happened on and off when the staff wasn’t entertaining themselves by chatting with customers while they were behind the counter.
The conversations they began having felt very unprofessional, if not downright uncomfortable.
The employee and a customer were talking about a video game where he planned on creating characters for the twin towers and an airplane, and putting them in a romantic relationship. They both went on to laugh about it, which was… weird, considering there were children probably as young as three or four in the store with their parents, and if I was able to hear the conversation from the other side of the store, I’m sure they could, too,
The employee and the customer did mention it was probably inappropriate, but offensive things were funny, so it was okay to be terrible… so the employee took it further, She told a story about being at a bar and seeing a HILARIOUS poster of two lesbians (I think she mentioned it would be funnier if they weren’t, but don’t quote me on that) dressed as the twin towers making out — to sell alcohol. She tried not to laugh, but how could she not? That stuff was just too funny!
It was… awkward. This is a little personal, but I am queer — a transman; born a woman; identify as a man. That day I was not presenting as male, and I was suddenly a little uncomfortable hearing that. I’m used to conversations like those escalating very quickly, either with racism or transphobia. Luckily, it did not.
That customer eventually left, and the employee went to do something else. The guy on register was very polite, but there was one problem…
My Boyfriend was with me, and though I stood in front of him and was the one handing over the games, the man completely ignored me and looked to my boyfriend. Granted, he is taller, but this continued. Even after my boyfriend told him that he didn’t play video games and we were visiting the store for my sake, the man spoke directly to him about the store deals. At some point, the employee did talk to me for about thirty seconds about a game I was purchasing… I didn’t talk very much at that point, but it was mostly because he had spoken over me to ask my boyfriend questions every time. In fact, I puled out my wallet and the cashier looked in the other direction to tell my boyfriend the total. It was… disappointing.
I mentioned that I was presenting as a girl, which means I dressed like one and had my hair down the day we visited… I feel like I would’ve been taken more seriously during check-​out if I had chosen to dress as I normally do, and that’s very upsetting… on the other hand, I’m not sure there’s anything that could have been done to make the other jokes feel more acceptable.
I’ve never had an experience like this at any of the Game Over locations in the 8 ½ years of shopping with them. All my previous visits have been fantastic and I’m hoping this is a one-​time thing.

It’s worth stopping in for their game museum alone. Check out consoles dating all the way back to the very beginning! After that, I’m always impressed by their massive collection of retro games, systems, and accessories.

Kristen, the manager is awesome and helped me find the 360 games I needed. Definitely going back.