Gamefellas Video Game Exchange

I’m a longtime customer at this location and I’ve enjoyed both the selection and the «walk down memory lane» from seeing the gaming systems still available and in good condition which were around when I was a much younger guy. I’ve visited both while shopping for specific games for specific gaming systems and also just to see what’s out there and available and I’ve never been disappointed.
By far, these guys give the highest trade-​in values, especially if you opt for store credit, but the cash values they give are very decent and higher than other trade-​in places. Generally I like the selection they have. I’ve always gotten great customer service and there is no high-​pressure sales pitch for a loyalty program. They have an excellent selection of older consoles and games, as well as newer stuff and they’ve always been happy to help me find whatever I might be searching for that particular day. If you are a serious gamer or need to shop for someone who is, you might want to stop in and check this place out. I think of myself as a fairly picky customer and I still really like this shop after many visits over the years so they must be doing something right.

Great selection and I ran into some really GREAT deals. I was able to pick up TWO pre-​owned games for $ 15… are you kidding me? Nope. $ 15! You can’t go wrong… also the guys here are really knowledgable on their games, lore, and the franchises that the games spawn from.
Good experience overall.

The best place to go for all gaming and movie needs. Unlike a few of the reviews the customer service here has always been great I’ve been buying trading with them since they were at their original location at north cross.

Best customer service I’ve ever received. I was totally blown away by the guy that works here. Definitely made a life long customer out of me!

I’ve been a customer of Gamefellas for about four or five years and this past experience was by far the best one I’ve had! I didn’t catch the names of the guys working but one had fabulous curly hair and the other had a lovely black wavy hair and both answered all my questions (I’m not a gamer — I was there for the movies) and were super sweet. They cleaned up all the discs of the TV show I was purchasing and were super patient. You guys have made a customer for life. Thank you!

In Austin, this is crappiest place for finding older games. I recommend Game Over. If you do manage to find a cool collector game, this store has them at nearly twice the price. You will not find a good selection as the shelves are just filled with old sport games or games that no one wants. The staff are lazy bastards and don’t care that their store is failing. They constantly joke at how little transactions they get a day and don’t bother to see if you need anything.

Love this place! Too bad it’s all the way in Austin and I’m in Houston. I wish I can order online cuz they have a lot of PlayStation 2 games for my son.

One star for customer service. Laziest of the lay. Probably just a bunch of potheads. Don’t waste your time here.

If you value customer service at all I would not recommend this place. When I walked in the place was deserted save for the sole employee at the counter. Despite being the ONLY other person in the store he said nothing to greet or assist me and seemed irritated when I had the nerve to ask him about the inventory which he also seemed to know nothing about. For someone who works in a customer service oriented profession this was a very disappointing experience and they did not and will not be receiving my business.

Support our local businesses! If you’re looking for a used game they have a great selection here and most likely much cheaper than Gamestop or Amazon. There were some technical issues with the credit card and phone system (due to city construction) and they not only gave us a discount but they reimbursed us for ATM fees since they could take only cash at the time. Great customer service and friendly employees.

The guys here were super helpful and they had all the games I was looking for! Im super stoked to play all these games!

Everything old is here. Everything Amazon ain’t got is here.
The best part is that they’re nice to folks that don’t know everything about anything. Friendly and laid back service makes Gamefellas the very best.

This is my favorite game store by far. The employees are always extremely helpful and nice. They were even really knowledgeable when I brought in my old N64 that had issues and even offered to clean it for free plus test my controllers etc. I will definitely keep coming back.

Low prices on used games, both old and new. What more could you want?

The gentlemen working the counter was very rude. When i asked why a certain game was priced so high he just said it was and couldn’t give me a reason. the prices were outrageous. i wont shop here again.

Prices are reasonable, but it was really cool to see their selection of old school gaming consoles — original Nintendo, N64, even Sega Genesis. Good selection of DS consoles, Mario plush characters, and tons of controllers and other peripherals. Huge case of Gameboy games as well. If you are an avid gamer, you WILL like this place!
Customer service isn’t awesome, but they are there if you have a question (human interaction isn’t a necessary requisite among most gamers anyway.)

I brought a couple of bags of DVDs to Game/​Moviefellas earlier this week and they gave me what seemed like a very fair price for a bunch of stuff I no longer wanted. I looked around the store and decided to bring in another bag of video games (everything from SNES, N64, Dreamcast, Gamecube, Wii, etc.) that I hadn’t played in years and again was pleasantly surprised with the amount I received in exchange. Between my 2 trips, I have almost $ 350 in store credit and I’m looking forward to my next trip when I can spend it!
The staff was friendly and explained their buying process thoroughly, so I pretty much knew what to expect before they even started calculating the actual value. The store itself has a great variety of DVDs, Blu-​Ray discs, and games… I’ve already eyed a few things I’m interested in :)

Both locations I’ve been to were awesome. The employees are super helpful and nice. Some other game stores have employees that swarm you if you come off as even a little bit nerdy but these guys don’t do that… which I appreciate.
Every time I’ve asked what I thought were silly questions they answered without even laughing at me. I took in my boyfriend’s video game wish list which had really hard to find stuff and they went down and marked which games they had, which games to go to ebay for and what games to just give up on.
It is true that if you want to buy a new game it’s cheaper to just go to bigger retail stores but that’s not what they specialize in. They keep a pretty big selection of older games. I’ve heard people in the store complaining about prices a few times but those are people who have no idea how much they go for on ebay. They normally are the lowest price we find on older games outside of ebay. I do know a few times we’ve seen lower prices online and still opted to buy from them.
I believe they even offer cleaning of various older systems!
In short, these stores are awesome!

I can’t believe I haven’t written a review yet!
This place is THE place to get video games in Austin. If you have ever taken your old games and systems to Game Stop or any of those «Mall» type game stores you’ve lost out on big money.
This place will give you twice what other places offer. And they have a great selection of used games. I took in my old Gamecube and Nintendo 64 with a few games and recieved 150 dollars in store credit. Amazing.
They are moving for a couple of months while Northcross gets renovated… so call before you arrive and find out where they’ve moved.

Two words: «used Rock Band»
No, I’m not referring to Aerosmith or Rolling Stones, that’d be «used up Rock Band»
Traded in xbox, got $ 90 store credit (they only do store credit and you have to keep the piece of paper… they don’t track it).
Later, bought used Rock Band.
Two more words
«Carpal Tunnel»