Goosehead Insurance-Austin

My experience with Kyle is terrible. A friend referred me to him for a homeowner’s policy. Prior to paying for my policy he discussed my home and insurance needs and was attentive. Once I paid for the policy he was awful. I was trying to contact him to confirm some of my coverages. He would not reply after multiple emails. Yet below you’ll see he actualIy scolds me for not writing more in my emails. However he never replied to several of my emails. I had to contact Goosehead customer service where I learned he made several mistakes with my policy. Goosehead confirmed they were mistakes he made given my home. Here is a quote from an actual email Kyle sent back to me after several attempts to reach him:
«Your emails also never gave me any information about what you wanted and therefore they were not helpful in getting you any help. Had they contained any information at all I could have had someone help and I should have done a better job in that regard. That said, your question about the extended replacement cost could have easily been addressed via email and in fact had already been addressed, by me, via two phone calls and an email. If you require more than three explanations to believe what your coverage is then I am not the agent for you, and that’s fine.
Finally, I don’t have a manager. I own my own business. I responded to you as I had forgotten to do so earlier, and as I said at the end of the month I am swamped and do not always get everything done in a timely fashion. That is why I hired Goosehead as my service team so that my clients could get good service even when I am too busy to do it all myself».

Kyle is an amazing insurance agent. Customer service is top notch with him! He has quoted me for my own insurance and came out beating my current policy that I thought was already a great deal. I have since told others about him and they all are amazed by his rates. Not only are the rates great but even more important is the level of service he brings to the table! thanks Kyle for all your help!