Gracy Title

I’m not sure if reviews for title companies are useful… because I don’t know how much choice a home buyer really has, but Gracy Title was a good first-​time homebuying experience for us! We even had to make some changes to our purchase information/homeowner’s insurance after the fact and they were very willing to help out and work with us (even though I was nervous that they would be mad or something!) And yes, there were cookies and strawberry-​infused water. :)

Having previously worked with Vicky Wilhem of Gracy Title, which wasn’t a bad experience, I just completed another transaction that was dominated by issues that will result in me never using or recommending Gracy Title again.
After many attempts to reach Vicky via email, I find after a several phone calls that she was gone on vacation and hadn’t troubled herself to indicate that she would not be in the office. Emails seem to always be getting lost or not received, the excuse was given that it was something with their IT department, but everyone else receives emails from my gmail account. Thus, I had to start using another email system in order to attempt to communicate via email. I did set up «Read Receipts» to ensure that someone at Gracy Title was opening the emails. I would have let most of this slide, but when I received a secure message indicating that Gracy Title did not have the wire transfer information from my client, then I was outraged. The information was sent on July 1^st via email (Read Receipt was dated that same day). Today I have sent that same information 3 times.
Overall, and there are items not mentioned to save time, the experience working with Gracy Title and Vicky Wilhelm was unacceptable on every level. There are many Title companies to work with and I shall be using any of them before I use Gracy Title again.

Stay away. This title company is trying to SCAM money out of me. They are withholding money saying that it is going to fees that were never agreed upon and are not valid. It has been a pain in my neck to get any money back from them and they keep withholding some making more and more excuses. They are immoral and dishonest sneaks.

Kathy Lagaza, Candy Bone & Heather Mitchell go out of their way to make my friends, family & clients feel special. I appreciate their communication & flexibility with last-​minute closings and lender delays… and the many times they had to stay late (even on a holiday-​eve) to get a transaction closed.

We had a closing with both a house sale and purchase. The house purchase was a cash deal with no unusual items. The dates have never changed, yet they gave me 4 closing statements in the last week with 4 different amounts (including 2 at the closing). You would think that a title company could get that right. As other reviewers said, they are very unresponsive and of course out the door at 5.

Slow. Inconsistent. Wrong numbers. At times can be unresponsive.
Would go elsewhere if you are pressed for time or not an expert on closings. Whatever estimate they give you on timing, you should double it.

Ive experienced better service and worse service. Seemed very pushy, we closed on a cash deal purchasing our new home. Money to 5 days to wire because it had to go thru a few hoops in New York but it seemed to be an overly HUGE inconvenience and that was diappointing. Especially considering since we offered cash, and we moved quickly on everything else. We couldnt help the 5 days that it took for the transfering of large funds. I expected more patience and understanding. That is the one thing I definatley would have hoped for. However, the deal Finalized today and we are proud owners of a new home!

You can do better than Gracy Title. I’ve been through numerous escrows as a broker. This was my first (and last) experience with Gracy Title.
PROS:
1. They are friendly and polite.
CONS:
1. Unresponsive. Vicky never returned a phone call. Her assistant, Monica coordinated the transaction.
2. Sent incorrect documents on more than one occasion. Almost delayed the closing.
3. Sent the same documents on several occasions (disorganized).
4. Never contacted me to confirm the closing. I called and emailed and finally a third person I never heard of sent a brief email confirming at end of the day.
5. The closing book (executed documents) took weeks to receive, though, it was promised the next day.
6. Withheld funds to pay vendors (i.e. insurance policy) but, didn’t submit payment for over two weeks.
Maybe this experience is a fluke and they are a great company. Maybe. But, you deserve a professional, efficient and detail oriented title company that solves problems… doesn’t create them. I recommend you check out other companies first.

What a great team. Have closed 3 personal real estate transactions there in last 2 months. Vicky Wilhelm is simply the best. Always on time and no real last minute issues as with other title companies I have dealt with. Very effecient and very user freindly. Don’t use anyone else!