Great Hills Shell

I usually dread taking my car in for repairs but not with these guys. I almost enjoy the experience! Nick is very knowledgeable and mindful of my budget. They only do necessary repairs and give me a heads up on possible future issues. I trust them 100%.

They had a coupon for a free oil change and they honored it without upselling or throwing in a bunch of fake repairs. It was done quickly, they were very polite, and even sent a followup letter a few days later thanking me for bringing my car in.

Excellent customer service! I went in for an oil change and tire rotation and Nick was very patient and helpful in making sure I actually needed the oil change and actually gave me credit for a free tire rotation to use next time since I recently had them rotated.

I’ve been going here a while for minor repairs and maintenance on a few cars. They are friendly, knowledgeable, take time to explain things without being curt or condescending, and fair. My wife is also super comfortable going here. They are just good at what they do… open, and honest.

I’m back! This place is just as awesome as the first time. It is good to do business with a place that believes in good ol’ customer service!!!

The customer service is outstanding! Everyone was courteous and friendly. Small waiting area but very accommodating employees. Will definitely be going back.

My tire was flat. After their inspection there were no obvious damage to the tire. The suggestion is to change the tire. And they are very polite and helpful. They did not change any for the checkup.

I came here today on my lunch break for an unscheduled state inspection. It took all of 10 – 15 minutes. Highly recommend!

Once upon a time… I was in dire need of an oil change, tire rotation and break check. I found this place on Unilocal and they had good reviews as well as a coupon for a free break check/​tire rotation if you bought an oil change. Worked out perfectly! The staff were super friendly and knowledgable as well. I was able to get all of the above done over my lunch hour too! Wicked fast/​convenient. Definitely recommend them and I will most certainly be coming back.

Got a flat tire last week & pulled in this gas station & surprisingly it was also a automotive repair center! I was clueless of where to go & as I looked around one of the guys who worked there approached me & asked if he can help. He directed me to the building where you go ask for a service. They got to it & I was out in about 10 minutes! No scams, no stories, they did point out my tires needed to be replaced soon but that was about it. Came back for an oil changed a week later & got a punch card for oil changes, buy 4 get the 5^th one free!

We’ve been bringing a 125K truck and a 220K mi sedan here 4+ years — not too long but enough to know if a service station is good.
They’ve done their best to ensure that the work and parts are needed vs. just throwing parts at the problem and hope it solves it.
Haven’t ever needed to talk for a long stretches at a time but they always seem pretty nice.
I would not hesitate to recommend them.

New to Austin so had no idea where to go.
Looked at the Unilocal reviews and gave it a shot; sooo happy I did.
Everyone was so friendly and professional. Service was fast and at a good price. I lucked out finding this place right away. I will make this my go-​to mechanic from now on.

Fast oil change and brake inspection. No bad attitudes, everyone is real nice. No upselling of services I don’t need.

Pros:
— Open on Saturdays when so many other oil change spots around Austin are closed
— Friendly service
— Easy to find (Drive in via 183 or from Jollyville Rd via Hamilton)
— Great location in the Arboretum (behind Randalls)
— Fast service (It was only about 20 – 25 minutes for an oil change.)
— They also check your fluids, tire pressures, etc… for oil changes.
— Punch card so that every fifth oil change is free
— Lots of customers
— Free coffee and newspaper to read in the waiting area /​convenience store part
Cons:
— Parking spots in front of the garage part may look sparse to first-​time visitors but you can park in the grass and even in the area near the gas pumps.
— Kind of expensive compared to my old oil change place ($ 39.38 for a Corolla but maybe the oil they used, 5W30, is better). Also, the punch card makes it cheaper.
I’ll bring my car here for future oil changes.
Great Hills Shell is located at the Northwest intersection of 183 and Hamilton Rd. It’s a block north of the Braker intersection, right behind Randalls.

They are definitely very efficient and friendly and open on Saturdays. I had my inspection here. The only thing — I did not feel any special approach and recommendations regarding my car which didn’t pass inspection at first — it seemed they were trying to deal with multiple cars at a time and were not very interested in any particular one.

I’ve been going here since … sometime around 2001. From my first visit (it was Great Hills Texaco at that time) to my visit this past Monday, July 2014, I’ve always had a great experience.
Unlike other places, I haven’t had any issue with them trying to recommend unnecessary work or upsell. Nice and professional. They are the most trustworthy car-​care folks I’ve ever dealt with, which is why I keep coming back. (I’ve had experiences at some other places and been burned.) And their prices have been competitive.
This last visit, I had a somewhat unusual situation where the seemingly simple parts were frightfully expensive. They gave me quote for a full repair. I asked about alternatives. They told me how they could fix up the problem so it wouldn’t escalate but would remain just a cosmetic issue, and an unseen one at that since it’s on the underside of the car. I was happy to choose that option. They did it… and really surprised me when they gave me the itemized bill… no charge! Blew my mind. They were pretty busy and it wasn’t particularly quick, but I was pleased with the experience and the outcome and will be going back.

Came for a inspection, super friendly, quick service with absolutely no waiting. Really excited it’s just around the corner from my apartment. Will be using them again!

I did not have a terrible experience, but I definitely won’t be going back. If your car calls for synthetic blend oil (including all GMC/​Chevy/​Cadillac models 2011 & newer), I hope this helps:
I took my 13 Malibu in for an oil change. I recently bought the car, and I didn’t realize it called for a synthetic blend oil (obviously, my own fault). I dropped my car off and was told it would be done in an hour, and that they would call me when it was finished, so I went to run some errands. I came back 2 hours later, and it still wasn’t finished. Then I got the bill for $ 80, which sounded high, even for synthetic blend. Turns out the Chevy & Cadillac dealerships down the street will do the synthetic blend oil change, tire rotation, and visual inspection for $ 40.
Like I said, not the worst experience ever, but I’m not paying 2x the price for oil changes.

You’d never guess by the outside – or inside – of this place that it was a reputable business, but this is the BEST place to go for a state inspection! Although the place seems dilapidated, forlorn, run down, and inconspicuously located, the service is top-​notch, reliable, and speedy. I guess if I had to sum it up I’d say it’s a «no-​frills» type of experience.
I didn’t even intend to come here for an inspection initially; I simply got stuck on Research Blvd waiting to turn right onto Braker on my way to Arbor Car Wash for an inspection and thought «screw it, I’ll check this place out instead.» Glad I did.

I was in a bind: low on gas, dirty windshield, needed air in my tires… this place came through.
Decently priced gas, and an air pump right at the gas pump. For free. With a built-​in air gauge.
Definitely a good place to stop for fuel.