H-E-B

Showed up here on a whim to pick up a few things for dinner later tonight. The produce is hit or miss it appears. The beer selection is honestly very poor and i think a gas station has better. Sorry HEB but your location here needs to be remodeled ASAP

I work in this industry and this is the most poorly managed establishment I have ever come across. Rude, slow, un-​helpful, un-​apologetic. More house brands than name brands and huge «out of stocks» are the norm. They refuse to close the trash compactor in the back so the whole store always smells like hot trash and diapers stuffed in a dirty tennis shoe. If you dare ask someone for help they act like you are just an inconvenience by drawing their attention away from their cell phone. And don’t get me started on their bagging. Every single time I go they put my fruit and vegetables at the bottom of the bag and start piling cans and heavy stuff right on top. You should learn how to bag groceries on your first day. And if you ask them to please put the eggs and fragile stuff on top they just act like you are being an ass for preferring that you bag is filled like a normal conscious person would do. I wish they would just go out of business already so we can get a decent grocery store around here. Sprouts is too expensive and doesn’t carry regular brands of staple foods.

This place is just average. The further out from Central/​South Central you get, the less hippie food you’ll get. That means this place didn’t carry PB2, not an ounce of almond butter, no larabars, or any other pre-​packaged ‘health’ foods.
It’s dimly lit in here, especially toward the back of the aisles… maybe some lights were out?
They were ringing bells and cheering each time someone donated to Capitol Food Bank, which was cool.
Parking mid-​afternoon on a Saturday was a breeze, and lines were about 2 – 3 deep in regular lines, and 1 – 2 in express. Lucky me, I had *exactly* 15 items.
There’s no prepared food section, sushi, etc., which was a little disappointing. If you need the basics, this is a good spot for it. Want a little something extra? Try a different location.

I know that Austin’s culturemap states the the Oltorf location is the «Scary HEB»…but I challenge that! This is my HEB and I stand by the fact that this is probably the worst HEB of all. It’s tiny as hell, no deli, no fresh cut fruit, very limited frozen food or cleaning supply options… this is a large convenience store at best! It’s sad too because it’s close to my home and has a ton of vacant stores next to it… they could totally expand and make this place better! if you are looking for a full array of options in frozen, cleaning, fresh food=head to another HEB!

This place is dirty inside and out. This whole plaza needs to be done over. This whole plaza is a eyesore, all the businesses are dirty and not worth going to. Come on HEB Austin, clean up your act!!!

I go to this store quite often, usually for only a few items. They dont have near the selection the HEB’s at 35, Manchaca, and Brodie have, but I can usually find what I need. If im going to buy several items, I’ll go to the HEB on Manchaca or Brodie. The people that work at this store have always been very nice to me. I have no complaints about them at all.
This HEB could be so much more than what it is. This store is in an excellent location of Far South Central Austin. That shopping center has enough space that HEB could expand into the section of the building where the Blockbuster use to be. They could turn that HEB into a very nice big store. I doubt that will ever happen, though, with 3 other fairly large HEB’S within a 10 minute drive and I keep hearing another HEB going in near Southpark Meadows, HEB probably won’t invest too much money in this store. It seems like it’s always busy, so it must be a real money maker for HEB.
For all its faults, I’m glad this HEB is here. It just could be a whole lot better store, and it’s too bad it isn’t and probably won’t be anytime soon.

Parking lot is not very much fun. Lots of Ethnic foods. Not as clean as others, but staff is friendly. Lots of neat stuff that I have not seen at other HEBs.

Horrible customer service ! I know for a fact not all HEB are this bad. Some employees are very nice and then some just don’t give a s***… Bad thing about it is even management has that attitude… Very limited selection… Trying to stay and shop local but they are driving me to Walmart and Randalls

Ghetto B… went to buy tea.H.E.B. brand. bought the Organic Green Tea with Lemonade. i was in line with the Mrs. I looked at the expiration date. it was 02/2015…guess the guys we know from the other HEB were correct. this HEB gets the leftovers from the other HEBs.

This is what my kicked rein have named the «scary HEB.»
Super small aisles, no variety, fruit flies all over the produce.
It’s unfortunate I have to drive an additional 3 miles to get an HEB worth shopping in.

This place doesn’t carry baby wipes. It’s catered by the area, I get it. Go there If you don’t mind being solicited in the parking lot.

Four out of five produce items I took home were moldy and rotten. It’s such a shame that a store at this location can have such a bad reputation. Every time I have been here there is always a hold up in the checkout line. I would assume that would be bad luck on my part, but it has now happened four times.

I will have to disagree with most of the reviews. I live a couple a miles away from this store and go there bc the staff is so friendly. They really do go out of their way to help you. Granted, the selection is not as broad as other stores, but go across the highway to the other location and stop complaining. I have had several times where staff has gone way out of their way to be nice. One time I even left my driver’s license on the counter. The sweet girl ran out after me with it. Another time I left my wine and a clerk ran to my car with it. Lol.
All in all, it’s a great store and they have a great staff. I’ll keep going here!

I am hoping this review will help drop the overall rating to 1-​star.
The staff is rude, unenthused, slow and incompetent. No one I’ve spoken to knows where anything is stocked, what is in stock, what items they carry or how to find out.
They are not return friendly, and the manager flat out told me that they were not interested in competing with the high customer service standards of various competitors such as Whole Foods, Randall’s and Walmart. Pretty sad to see a large group of people who are so indifferent to the quality of the work they do everyday.

I swear this should be a Unilocal badge for HEB Reviews, because I have done a lot.
OK, here is the deal. The people are nice, the place is efficient but you are missing out on a lot of stuff here. Its almost as fast as a CVS, so its not terrible but, its small and does not always work the best right at the rush hours.
I wouldn’t go here, if I didn’t have to.

Wow. What can I say that hasn’t already been said? I hate to be the one to dogpile on top of what is already a boatload of negative reviews, but I feel the need, as always, to speak the truth.
I believe that there are a lot of great HEB’s in Austin and there are a lot of terrible ones. This HEB however, would clearly be the worst one if not for the one closest to 35 being the worst.
Seriously, what’s up with the HEB’s on William Cannon being so terrible? To find a good one, you have to go all the way to Brodie. Know why the Brodie location is always packed? Because it’s everyone trying to get away from this location!
The parking lot is an accident just waiting to happen. It is small. It is treacherous. Children are always running around unattended. Carts everywhere. Holes everywhere.
The aisles within the HEB itself are incredible. Seriously. They are so narrow. Narrow would normally not be so bad, but when you have people who park in the middle to shop… forget it.
And, oh yeah, it’s ghetto. It resembles a seedy gas station that you wouldn’t want to stop at. Welcome to your worst fears about the ghetto incarnate.

So I didn’t just want to trash berate the HEB but honestly I cant think of anything good about it. The store closes at like 11 or something. I’m not sure if that’s the correct time but its around that all the really matters is that its not open all night.
The selection in the store is super bad. They have maybe one or two brands of anything. They always only have the cheapest versions of anything also.
The parking lot is bad. the isles are small… I could go on and on but meh.

Ok clearly this HEB sucks … you can tell as soon as you drive up. I hate when I turn into the drive way from 1^st street and hit the bump too hard that is between the street and the driveway. Both entrances off 1^st street have this issue! Somebody should fix this! Anyway this location is small … I am fine with small sometimes, but it is also drab, old and overall not as good. The thing is sometimes I find myself here because it is so close to my house, but I totally prefer the other 3 that are a bit further. Since this location is small do not expect a variety of options. One cool thing about HEB in general is that they do a great job at knowing their surrounding markets and customers. With that said this location does have a good variety of Hispanic food options. This store however will continue to be my quick run in store, but never full grocery shopping.

This is my neighborhood HEB. Some people may call this HEB ghetto, but this is where I, and many other people can afford to live. The HEB on Oltorf and Congress is equally small, yet no one is calling it ghetto, I suppose because it’s the neighborhood store for hipsters and people who could afford to retire.
My problem with this HEB is not that it’s too small, or that there are too many spooky brown folks, but that there is absolutely no healthy food for sale at this store. Produce is often old and buzzing with fruit flies. The chip aisle is prominent and has a huge selection of Taki’s. The candy aisle is shared with the cereal aisle and there is only a tiny selection of non-​sugar-​saturated cereal.
They don’t carry the ‘vegetable’ or ‘vegetarian’ versions of many products that they carry at other stores. For instance the frozen vegetable pot-​stickers, Amy’s black bean burritos, or Rich’s Coffee Rich low fat coffee creamer.
Many people take the bus or walk to this HEB, because we live in a lower income neighborhood, where not everyone can afford cars. For many, this is their only choice for groceries. When we aren’t given healthy choices, we can’t be healthy people. HEB owes it to the community to be a good partner and keep nourishing food available.

Whoa HEB. Is that you? You look different.
It’s funny because the closest HEB to my job is the one in Rollingwood, and the closest one to my house is this one. Talk about a 180.
HEB: William Cannon Edition, you need a makeover. Like fo realz. If I could call a talk show or some other type of makeover magic tv program to nominate you for a makeover, I would.
Just don’t come here. I have better luck finding stuff at CVS than I do at this HEB. It’s so ghetto, and so bad. Why is there a man selling gold at the front? Why is it called HEB? Why do I feel like I need to wear a bulletproof vest to get out of my car to come here?
I really have no idea what happened to this HEB to make it so gangsta, like if a regular HEB had an affair with some thugged out Shell station, but you’re better off not wasting your time and going to a different grocery store, or at least a different HEB.