H-E-B

HEB is generally a nice store clean and well organized my only gripe is when they pack your shopping bags at checkout they always overload at least one of them. Its really not necessary to load one bag up to 75 – 80 lbs and not use the other 3 bags i brought with me. After all i have to be able to lift and carry these bags.

I love going to this HEB. Mainly because I grew up in this area and I know where everything is at in this location. But over his past year, their customer service quality has gone down significantly. Just today I went through the 15 items or less lane, lane number 23. The cashier Andrea I believe was her name, was very rude. I don’t know if it’s because it’s almost 7 at night and she just wants to go home or if because I accidentally went over by 3 items. But she snatched the money I gave her out of my hand. She was so visibly rude to me that the two customers behind me even noticed and one said something to me about it after we left the store. Her demeanor was unprofessional. She was so nice to the two ladies in front of me, but the second she started scanning my order is when she became rude.

I absolutely love this H-​E-​B location. The staff is probably the most friendliest I have experienced here in South Austin stores. The managers know me by name. I am always greeted when I walk through the door. It will be less crowded when they build the slaughter and 35 location. This is my go to the store.

Now it could be that it was due to the corporate guys doing a visit, or it could be due to the fact that Halloween is just around the corner, or possibly because my coffee was just kicking in but for the 1^st time EVER I had a fun/​memorable shopping experience for groceries at this HEB location. Great people working here and I’m glad to see that they are having fun while delivering great service. Good job guys! Keep up the good work.

I LOVE HEB in Kyle & Buda, friendly helpful happy; but this one here feels like a WALMART; employees act like I’m bothering them when asking questions or making small talk. Was this way last time I stopped in after the gym back March; Remembering why I avoid this one. Gives a GREAT COMPANY a very bad image…

Not our regular HEB, not the best, but a good selection of ethnic foods available, which makes me happy. I picked up a Stubb’s Marinade for which I had been looking and were not available at other stores. 3 bottles there and I needed 3. I had to look on the bottom and almost crawl to get them, but it was worth it. Yumm! Smoker started going the next day! Staff was nice to me as I was asking for some out of the ordinary items and were looking while I was looking. Hint: There are some decent places to eat in the area!!!

The store is dirty. I tried to use the floral dept for an event but they were super unorganized. I used Brodie instead.

Avoid the HEB Bakery on Slaughter.
Where to start… I ordered a custom birthday cake for my husband & here are the highlights:
1) The Cake was mis-​spelled. We ended up leaving the store with a large white correction strip across the blue cake.
2) The chocolate cake was dry, not moist.
3) We found a medium length curly hair in the cake (obviously someone didn’t have their hair net on)
I am not sure our experience could have been any worse. If you want an HEB cake make the extra drive to the Brodie and WM Cannon location. (Their bakery is much better)

Shopped at HEB for years. Especially the one at Manchaca & Slaughter. I also know that I have a choice of going to Randalls on Brodie @ Slaughter, but I prefer to keep my money in Texas.
My visit today to HEB on Manchaca & Slaughter was just for a couple of bottles of body soap. My wife received a coupon during her earlier trip there, and thought to myself, okay it’s Sunday, if we’re doing anything, we need to do it today, so to take an advantage of the store coupon as well as the manufacturers, I need to do it today. At the self checkout I tried to scan the manufacturers coupon first, and after a few attempts I gave up and started to scan the store coupons. When I finally got back to the manufacturers coupon once again and it still wouldn’t allow me to scan it, I called for help. The self service cashier tried for about 5 minutes, then called another person. That person couldn’t figure it out and called someone else. Well. this went on for about 20 – 25 minutes. During this time, the customer behind me could not believe what was going on. He stated «it takes 5 managers to figure this out»?. I laughed. Within seconds… comes Justin, one of their managers. After a few minutes he asked which coupons did I scan? When I told him, his response was, you «can’t double dip.» It was pretty loud… where others around could hear clearly. This moment was pretty embarrassing. I thought that it was very rude, to have one of HEB’s employees accusing me of cheating.
Well, after a bit longer, I decided to just walk away. I didn’t say anything and went outside. As I was walking out, I realized that I had forgotten my coupon and asked for it back. Justin asked what I was going to do, so I told him. I’m going to contact HEB corporate about this incident. As I walked away, with a snarky tone, he said «Have a nice day».
That said. As I was about to write this review, I decided to read a few, and I’m glad that I did. I had forgotten about the HEB on William Cannon @ Brodie, or the one at Circle C. I know that the employees at these locations are much more pleasant and don’t accuse customers of trying to cheat .
Oh, Justin… By the way, HAVE A NICE DAY!

**** PHARMACY REVIEW ****
horrible /​avoid… Sick, Fever and disabled… Prescription was «Electronically» sent to the pharmacy 20mins previously and «FOOLISHLY» assumed it would be ready for pickup, it wasn’t in fact it was NOT even pulled from the system and placed into queue, in fact it was hand written and the casher (a cute Selena Gomez looking girl fresh out of High School, was given this huge responsibility) the cashier and this «Guido» Looking kid with a thick Gold chain (I’m Italian I can say Guido LOL) was joking with the cashier at my expense, noticing how upset I was, or I guess Livid… With 5 «Pharmacy Technicians» it took 40mins when they received the prescription and this was NOT a difficult prescription is was a simple inhaler and a box of Azithromycin, NOTHING to measure, just pull from the shelf put the label on and check out…
This was an overall horrible experience and from an environment that you would think show some empathy, for not only the severely sick, but the disabled. Shame I will not be returning back. That is for sure.
HEB Corp really needs to investigate their Pharmacy procedure and operations at this Cherry Creek /​Slaughter store #227

It’s hard not to give H-​E-​B a decent review when their food quality and prices are amongst some of the most competitive around. It’s hard to beat their prices unless you’re Walmart. I appreciate my local H-​E-​B more when I travel out-​of-​state.
The staff has always been friendly and loves Smalltalk at the register. They are very giving with their buddy bucks, which my little sisters love. The best part about H-​E-​B is how charitable they are. I can’t thank them enough for giving so much to our community and helping so many amazing causes around town. That alone is worth five stars.
I love that they hire young individuals and even give people with disabilities an opportunity to work. Some locations can be sketchy, but I do depend on H-​E-​B to provide a fair amount of my groceries. I’m so thankful they offer an organic selection of vegetables and non-​GMO food. I’m a huge fan of the healthy food aisle. They always have great prices on KIND bars and all my little holistic necessities. I mean… they stock Chia seeds!
Be careful not to go too late at night and still stay in well lit areas as a precaution to your safety. This neighborhood isn’t bad, but you just never know.

First if all, the moment I walked in door I was offered a delicious pot sticker paired with a fresh piece of a sushi roll. Might I say, they were both great. What next? There was something what was it? Oh yea! Spicy guacamole on a restaurant style chip, again, great! There was orange juice samples also but u didn’t partake. Free samples on a Tuesday afternoon, perfect!
I originally came for some frozen mango for my glowing green smoothie (romaine, spinach, celery, apple, banana, mango) and found these smoothies for only $ 1.50! Sign me up! Only 11g of sugar, yay!
The cherry on top to my lovely Slaughter H-​E-​B experience was every line was open! Everyone! It was a magical occurrence. Biggest pet peeve is when there’s one or two isles open and tons of impatient customers waiting angrily. I am overly pleased with whole expedition.

As far as HEBs go I have about 4 that surround me in all different directions from my house. This particular location is probably in the middle as far as the niceness of it.
It is not my favorite one to go to, but at times it is convenient. It is also not open 24 hours. If it was I would definitely frequent it more. I do feel like this store a little crammed full compared to the other HEBs near me. I think it feels that way because the length of space from the register to the aisles is small.
Last thing negative about this store is that the parking is a pain to get in and out of. They should just make it to where there are no left turns allowed out of the driveway that is on Manchaca.
Overall I am a fan of HEB and they usually always have what I need. The employees are great too and when comparing this store to the others near by me is it ok.

Love this store and the people that work there! Good to see that HEB still believes in the words: Customer Service! Their Bakery Staff Rock the World Too! Extremely helpful and go over and beyond their required job. I called them to ask about a pie that only appears during the holidays. It’s my hubby’s fav pie too. The nice lady put me on hold and even went to check on the tables and found the only one. She put my name on it and put aside for me. How awesome is that in this day and age? Good job HEB! Your managers and your staff are doing a fabulous job!!! This is my favorite store! Can you turn it into a Super HEB next? Then I would not ever shop at any other stores! LOL

Do yourself a favor and drive up the road to the one at Brodie and William Canon. We usually use the Pharmacy at that location, but stopped by this location to pick up some allergy medicine yesterday because it is closer to our house. We had the displeasure of being «helped» by a woman named Celeste in the Pharmacy. What a b*tch! She was completely unhelpful and rude!
Don’t get me wrong, we love shopping at HEB, but this location is not our favorite. Selection is not as good as the Brodie or Circle C locations, but is closer to our house, so we often end up here when we are only grabbing a few things. The employees are always helpful, but the clientele can be a bit trashy at times.
If that woman Celeste is working at the Pharmacy, I would suggest waiting for someone else to help you.

HEB is a great grocery store. The prices are good, & I really appreciate the fact that they don’t make me have a little card to get a discount. Like Randalls. The combo logos are always a good deal, and if you haven’t tried the grilled fajita preseason chicken or beef, you should.

So I have as far as close HEB’s I have to choose between this one and South First and WM Cannon. not a pleasant choice.
This HEB is very nice and usually well stocked. The major problem is that there are about 1 million people who feel that this is their closest nicest HEB.
Every time I go in this store I get bumped into by 10 different other shoppers and have to compete to get items and have a generally unpleasant experience.
I checked in here and someone left a tip that this store is like an instant panic attack. I certainly agree. If you are in a hurry do not go here… drive a bit further to the Brodie Lane HEB.

This HEB is really dang close, so I guess you could say it’s my HEB.
However.
Who the hell drew the plans for this location? Between 4 and 6:30, I absolutely refuse to go here. Coming from the 35 side of Slaughter, the traffic is atrocious getting into their parking lot and even worse leaving. I will go to the Super Target if I need a few things before I get stuck in that hole of traffic peril.
For big time grocery shopping, I’ll go to the HEB on Brodie and William Cannon. These guys carry enough for a quick night run or what not though. Layout is a little weird, and even for all the times I’ve been, I’ll still get a little bass-​ackwards when I’m looking for the cheese or soy milk. Otherwise, I’ve always had good customer service and at the end of the day, it’s still HEB, which will always be better than Wal Mart.

Dropped by this location of the much vaunted Texas grocery store chain yesterday in order to pick up some toiletries and booze.
To say that this location is «unimpressive» would be understating it slightly. The appearance of the walls, ceiling, and flooring of the building give the resemblance of an aging, tired building that’s desperately in need of a refresh. Some of the shelves are bare, creating an even more desperate look.
Having been in brand new or even just well maintained HEB’s over the years, I can say that it’s not the norm for this chain. So, shop with impunity elsewhere, but steer clear of this dingy location.

One of the things I enjoyed about returning to Austin was getting to shop at HEB again (I was close to the Brodie store last time). Clean store, fresh tortillas & salsa, and good quality produce.
True, it’s not the Brodie one, but have you been to the one on 1^st & William Cannon?!? If you’ve ever been in that one it makes this one much more tolerable.