H-E-B Store

This is one of my favorite HEBs. We often go through the traffic and distance to shop at this location. Very clean. Nice staff. Always stocked. And if you catch it at the right time, usually the evening, it’ll be almost empty of people. Which I personally like, because I hate going to stores with crowds and long lines. One time I took me and my little brother to the bathroom, only to find that the janitor was cleaning. Incidentally there was an employee who had to go, too. She let me and my little brother go upstairs to the staff bathroom. I feel it was a nice thing to do. Especially since my brother is only a kid and probably wouldn’t have been able to hold it for long. Any ways, this is a more desirable location. And it deserves the 5 stars.

After how I was treated today, I will be BOYCOTTING all HEBS’ until they change how they treat handicapped people. Found a product in discount shelf, wanted to try it. The item rang up wrong. Had a manager yell at me three times over machine doing wrong price, saying it would fix it at payment. which it did not. She refused to go to pedestal I was having issues with and yelled the issue («what does it say ???») across the store.
I had been walking allot and my stability was gown today so I used a handicapped cart. She made me get up out of the handicapped cart and physically go over to wear she was. She then was very neagtive to me and argued (3 times) eventually which lead to me having her call manager on duty
At that point she raised her hand like I was to be spoke to as a child. I even asked, you goto be joking right talk to the hand ?
The manager gives me my three dollars the system double charged me for. After I leave I notice my change ($ 40+) is gone. I have never ever been treated so rudely, and she flat refused to help me, and caused me to loose money. What a bummer.
Would you let your dad or brother, sister or mother get yelled at about how «she» is right and your wrong, across 25 feet store area to a disabled person in a handicapped cart? How embarrassing could someone make it right? Why did they not come over the help, ever ?
Was it that I was wearing an NRA t-​shirt? I never thought of that till me buddy said something.
Hebert E Butts would role in his grave is he saw the negative and hateful attitude I was shown today.

HORRIBLE customer service! This is one of the HEB stores that turned the silly «plastic bag ban» into a profit maker. Unlike Central Market (owned by HEB) they offer NO complimentary bags. Central Market and others like Randall’s simply dropped the plastic bags and kept offering paper bags but not here. You get to PAY for a crappy so called re-​usable PLASTIC bag. No thanks, I’ll go to Randalls or Central Market or the GOOD HEBs in Westalke or Bee Caves from now on.

This is «MY» heb! Its sad and I feel pathetic to say that I am here every Friday morning. The employees are very helpful and sweet. Its never busy at 8am and, you can park in the front.

You keep the cheese in three different places. THREE. What the fuck is that about.
I mean most HEBs have 2 places for cheese. THAT’S STILL TOO MANY. But you. You opted to add one to too many, making two too many.
Please consolidate your fucking cheese

I never thought I’d use these words, but THIS is“My HEB.” I feel like I just click with this one. Everyone who shops here is just like me. Yeah I did have that one run-​in with a rude chick near the oatmeal that one time, but my experiences otherwise have been great. I still recall that one time myself and another fun guy were belting out Africa’s Toto in the frozen food section around 11pm one night. Oh HEB can be a magical place. Just know that on Sunday, this place will be sold out of broccoli or asparagus (sometimes both!).

I am not a big fan of this HEB, but stopped by as I was in the area. The parking lot is simply dangerous so watch out for others. Several years ago we came here often as a true artist made tortillas. Then he left and now we get them at Central Market. The HEB we typically use is at Slaughter and Escarpment. Now back to the store. I only went in for a couple of items, but decided I didn’t find exactly what I wanted. The Lady of the house is going shopping today, so no worries. Departments were OK, bathroom needed a bit of cleaning and some attention to the trash and cans that lazy customers left on the floor or in the wrong place did need some attention. All of the people I talked to were quite friendly and helpful.

I’ve been shopping here for a decade. I was just accused of stealing grocery bags (that I brought in with me from my car) by some random employee standing by the door. WTF? PISS OFF, LUCY!!!

This HEB has a large selection! It is often my go to HEB for that very reason. I can find stuff like sweet sticky rice that I just can’t at any other locations. It is however not without problems.
The first problem here is parking, there never any place to park, I’ve learned to look at shopping here like going on a small hike beforehand. You could drive around for hours and never get a good spot so don’t even try it.
Of course if there is a lot of cars, there is a whole lot of people. Sometimes when I stop and look at an item, you know to read the label and make sure it is filled UDSA/​FDA approved poison I feel like a gang of 30 folks get stuck behind me and approach the point of turning into an unruly mob if I don’t move on quickly.
Checkout lines… it takes 30 – 45 minutes on average to get through a check out here. Sure I have those days where I make it at just the right moment and get out quick but the aggregate ranking for me here is 30 – 45 minutes. It’s almost unbearable.
Thanks to the awesome selection I’ll keep going back, but each time I will bitch and moan and mumble about the crowds and parking.

I was searching for a treat but not so sweet; came across this cranberry pistachio bread scratch made; hmm looked like bread pudding from home so I would have taken a pic before I ate it. It has great flavor, texture is thick and very good. VERY GOOD!

On my way to take my niece back to college I forgot to stop at the HEB in Circle C Ranch so I had to stop here at the one at Brodie Ln. I have not been to this store in many years but always drive passed it always seeing it packed and hard to park at. Unlike other HEB stores there is no traffic light to enter or exit, so you have to access to get on a choice of two busy streets. However it was Sunday evening and turning into the parking lot was easy, but finding a parking spot wasn’t. I then find a spot and proceed to walk into the store. Upon entering I noticed the produce section was renovated but the rest of the store looked the same, and there was a lot of people there shopping.
So I just followed my niece around as she gathered a few items. I noticed compared to the HEB I shop at the shelves are higher and isles are packed with more items, and different brand of items. It was more lower end items so I did not care they are not sold at my local HEB. But the people were just all over pushing carts full of groceries and the checkout was crazy. Luckily they had self-​checkout so were able to avoid the long lines. Leaving the parking lot was not bad since I was turning with traffic.
Overall this HEB services a large area even though there are other choices to buy groceries. It carries the same products like other HEB stores but had some different ones too. Try to find a time or day where not that people are here and you will fine.

This is one of the best HEBs in Austin. Its a lot nicer than the slaughter and riverside stores. A lot of the selections are based on the customers in this area, so their sushi selection, produce, meat, and beer/​wine selection is fantastic.
The place always smells nice. It never smells gross and things are organized. Their produce does have some items some of the others do not have and its not invested with so many flies. I expect flies in any grocery store. Fruit is sitting out and even with the air blowers at the doors they are going to come in. You just can’t stop it but they do a great job to make sure old and spoiled food is not just sitting there in the open are.
Their meat and seafood selection is great and its clean. They do have their own cooking station in the same area and there are staff who will cook through out the day. They have samples and recipes that they give out. They have some great things.
For those who are more organic, vegan, veggie, or gluten free eaters, they have a better selection of items at this HEB compared to the others.
I am a fan of their beer and wine selection. Every time I’ve gone, they have always had someone there to give me advice on a new wine. It add a personal touch when your wanting to do something special for another. They do such a great job that this store compared to the others.

This is definitely one of the nicer HEBs in south Austin. They have a huge, nice produce section, deli is incredible, sushi bar and the meat department is great too. They even have a good selection of wine and beer. Well I guess that is just the thing about this HEB is that there are tons of choices and choices are always nice!
My one issue here is the parking lot. I always get a little irritated when I am driving around looking for parking and then there are these huge patches of grass in the middle of the parking aisles so no cars can park. Annoying. I understand why they did it. Fancy aesthetics and saving some trees. Whatever… I will continue to deal with it since it is the nicest HEB down south. Oh yeah one more thing — I wish this location was open 24 hours. Oh wait one more — I wish this location carried more of the cheaper pieces of pork and beef. I understand why they don’t, but if they did it would make me happy.
Although I have a few suggestions for this HEB location, I am still a fan. I will be back and fight for my parking spot.

Beautifully wide aisles easy for maneuvering shopping carts around other carts.
Ample checkers and baggers at any hour I’ve ever been there — including times like the day before Thanksgiving.
Often lots of samples to keep both myself and the toddler entertained.
A particularly helpful deli counter staff who make great recommendations on meat selection and which cheese to pair with it.
A handful of parking spots for people with kids; I appreciate this courtesy.
And, as my toddler declares important, those awful, awful car-​shaped shopping carts. The ones at this location are difficult to steer, but, hey, wide aisles.
All in all, I disregard my closer HEB and come to this one instead.

My wife and I do almost all of our shopping at HEB, and while we live closer to the Slaughter and Manchaca location, we drive the couple extra miles to go to this location for any major shopping.
The selection is generally VERY good, the store is always clean, and all of the staff are very helpful. We drink a good amount of craft beer and are always on the lookout for rare or unique beers. This HEB regularly surprises us — a few weeks ago we were able to get a bottle of Saint Arnolds Pumpkinator — when everywhere else we called was sold out!
Generally well-​stocked all around. Every once and awhile some of the produce will be a little sickly, but as a whole, produce and meats are all very fresh. If you don’t shop here, you should!

If the other two HEB’s that I have reviewed (the ones located on William Cannon and 35 and 1^st, respectively) are the substance of nightmares, then this HEB is the substance of hopes and dreams and all that is right in the world. See the thing about it is, is that I used to live right next to this HEB. Like, within walking distance. And, at the time, I took it seriously for grated. Pssh, thought I, just another HEB. Aren’t all of the HEB’s the same? WRONG. I was so, so wrong.
I find that I rate HEB’s my a couple of arbitrary parameters:
1. How wide are the aisles?
This is VERY important, particularly when there are nineteen people in the bread aisle, all facing different directions, and all pondering their purchase. (Which, by the way, is hilarious to me. Don’t people get mostly the same things every time? Grab what you need and MOVE). The aisles in the HEB are quite wide, as opposed to the library shelf feel of some of the other ones
2. How many kids are there?
Kids. RUNNING AMOK. CRYING. SOBBING. YELLING. WRECKING HAVOC. Most HEB’s (including the other ones that I reviewed) feature children like swarms of loud locusts. This HEB however, pretty mild.
3. How clean is it?
The other HEB’s (and I’m looking at YOU, William Cannon and 35) looks more like what you imagine the store would look like after the zombie apocalypse. This HEB? So very, very clean, well stocked and well organized.
I want to live by this HEB again so, so badly.

Almost the best HEB in Austin. I use to live near this and now go to a ghetto HEB. You never know what you are missing until you go to other HEB’s.
First of all when you walk in on the right side there is a HUGE selection of produce. Also, they line it up very well for people to be able to do organic or non organic food. Also, there is not so much in the way of the sushi tables here always tempting me, I its better that way.
The place has a TON of free samples on Sunday and one of the best things is they are always putting things on clearance near the chase ATM, which is where I bank so that was always helpful. The clearance is always at least 50% off, so there is no worry in feeling like your actually just getting cheated on something that is discounted 10 cents or something.
Some of the HEB’s going gluten free in each section, but I like that this HEB still has a Gluten Free section that I can actually visit. Also, they have BULK items which not every HEB has.
The Deli meat and cheese here are always good and last a while.

Tons of parking. Great, central location for SW Austin. They have everything we need, and then some! Store coupons hanging off the shelves everywhere you turn. Huge selection of produce, cheese, beer/​wine, and meat… Great prices and sales means we will be back often. Remember to bring your own bag, or buy theirs for 25¢ a pop.

Always a great time coming to shop here, as always there is a great selection of everything you will need for your nights dinner or for the whole week. The produce section is always stocked and in great shape. If you go on the weekends there are lots of samples prepared by gourmet chefs that will keep you in a great mood while shopping around. If you don’t like the crowds come late, either way you will enjoy your shopping experience at this HEB!
Enjoy!

I was super excited to find many king cakes for sale at HEB. I hosted a Fat Tuesday party and that was the key ingredient. We devoured the entire thing, but did not find the baby!
How can you possibly sell a king cake without a baby? That’s so sad. The bakers haven’t got a clue.

Just hit up this HEB this morning and let me tell you, the people who work at this particular location are amazing. Not only do they all say hello as you walk through the store, but they also make really good recommendations! I told one of the women at the check out that I am trying to lose weight and she told me what she buys from HEB to help her recipes become a little less fatty.
I thoroughly enjoy this HEB and will continue coming to this location whenever I need anything.

Count me as a huge fan of this HEB, especially after they expanded the produce section — which allowed other departments to expand as well.
This store is clean, offers LOTS of variety, and the employees here are ALWAYS cheery and very helpful. I find that, when asked, they will stop whatever they are doing and walk with you to find an item (as opposed to pointing and grunting) — and smile all the way.
I think when you actually stop and compare HEB to other grocers in other cities, we are really spoiled here in the Cen-​Tex area — and if you have live here a long time — it is easier to nit-​pick.
HEB is the one for me!

Dear Mr. Butt,
If I am buying a $ 19.00 cut of meat I expect two things, freshness and quality. I also noticed that your meat market men, while very friendly, were pretty useless on Sunday. I noticed that the only cut available was quite old and I didn’t feel the price was justified.
Given the almost expired label, I was hopeful to get a newer cut of meat but the meat man gave me my cut off the shelf and ran away and hid in the back somewhere. I just wish you had a different option during the slower hours where one could get a fresh cut of meat and your meat men (or meat women) would have spent a few more minutes making my trip successful.
Needless to say I did not purchase the old stinky shoulder.
Sincerely,
Katie