H2O Hand Car Wash & Detail

I’m so upset with the type of service I received at H20 Car Wash. I paid for the «Executive Wash» and after waiting for over 1hr. I was finally called stating that my vehicle was ready. When I looked at it I saw dirt on the bottom of the doors, the wheels were still dirty, there was water on my seats and water on the headliner. I asked the lady about the dirt and she said «if you want perfect, you have to pay for a detailing. I ended up having to come home and clean my car myself. I don’t ever plan on going back.

Like other reviewers mention, they rush and miss a lot of spots (leftover wax, water not all dried, suds on exterior). After I got home, spent 10 minutes on my own cleaning up their misses. I got the executive wash and wax ($ 75), and they only spent 10 minutes on my car. If you do come here, the better bet would be the hand wash and wax ($ 45), as the «executive» level and extra $ 30 does not get you more attention or a cleaner car.

Probably the worst car wash you could get for your money. Took my car there the other day to get a good solid wash as I had just gotten back from a ranch. I paid for the Executive wash ($ 40) which I thought would had been more than enough to get the job done. When I returned to pick it up it was almost embarrassing to see how much mud and dirt was left on it. Not only did the car wash not clean much of anything, it left a big pool of water in my door storage compartment. SAVE YOUR MONEY AND YOUR TIME. You are better off driving through a sprinkler than having your car washed here.

So I totally should have known after reading all of the reviews (lesson learned. check Unilocal first!) but I had a pretty terrible experience. My car was really dirty and hadn’t been cleaned in about a year so I paid for the executive detail ($ 150) and it took about 2 hours (they said 1– ½ hours) which I would have been ok with until I saw my car. The cupholders and any small crevices in my car were still extremely dirty and the car was so greasy I didn’t even want to sit in it. The mats were thrown carelessly in the trunk (still wet from being shampooed). I went back in and told them that I wasn’t happy and the manager came out and looked at it, told me that he would fix it and then we waited for another 15 minutes. I still felt unsatisfied for the amount of money I had paid and had unfortunately tipped them before I saw the car.
I asked the manager if I could have my tip refunded and he said ok and to follow him inside. Instead of explaining the situation to the front desk girl he made me do it and THEN instead of just giving me $ 30 back from the register they made me stand there and watch as they went and got the person who had cleaned my car and took the cash back from her. It made me really uncomfortable and was just really poor customer service. I did appreciate that they wanted to make it right by going back over the car, but honestly, it was such a half-​assed job that I can’t believe people are actually still going here for any service. Also, and this could be just a coincidence (but a weird one) but my check engine light came on when I turned my car on to leave their parking lot. I will definitely be more careful in taking my car anywhere in the future and have learned my lesson.

Certainly the worst experience I have ever had in getting a car detailed in my 30 years of driving. The washers maliciously and negligently damaged my vehicle and then I was told by the manager to just take it back to the dealership and have the damage fixed under the vehicle warranty. This same statement was also made to me by one of the owners, Buster Florence, who encouraged me to commit fraud for his employees lack of care for my vehicle. I do not recommend H2O to anyone. This is the Lamar and Barton Springs location.

Very impressed! I showed up just to get my car washed, and the employee noticed I had some chips in my windshield (I did just drive halfway across the country) and he said he could fix them for free! He called my insurance agency and spoke to them, took 3 minutes max. And ta-​dah nice clean car and pretty windshield. That’s someone who goes above and beyond what their job calls for. Recommend them!

They did an okay job but I did get the executive wash and paid $ 30 and only found there was dirt in the back and the dash was dusty.
They didn’t even bother to open the back door or do the rear windows.
My car got the total meh as others got at least 5 minutes treatment.
I can’t say I would go back.

Very friendly and personable staff! Loved Vivian and the service was fast and my car’s never been so clean, definitely coming back!

Ever since Genie car wash purchased this place the amount of detail and time has gone downhill. The interior of my car looks like someone sprayed water all inside of it and never wiped it down. This was my last trip. I have a pass for one more wash but I’m not going back. Not even for free.

I have to say that after reading the reviews I was a little cautious. Well I have to say, Unilocal is not always right. GREAT job guys! I will be back!

I wish these guys were good at what they do.
Sadly, they’re not. Plenty of options. Go elsewhere.

I checked in here a few weeks ago because I’ve always received a decent wash for $ 18. But now I have to say I couldn’t be more disappointed. I get the executive wash for $ 30 and expect them to fulfill the promised service. What I don’t expect is the BS sales tactics. I don’t go the the car wash to get my windshield inspected and have a insurance claim. Give it a rest. If I want my windshield inspected and service on it I’ll go to a glass shop. Don’t fall for their BS. It’s just a revenue stream for doing practically nothing! They wanted to fix chips I’ve already had filled by safelight. The national leader in windshield repair and replacement. Give me a break! Blatant attempt at fraud! I won’t be back.

I took my car in and asked for a wash and vacuum last week and they did a decent job… nothing to write home about, but decent. I took it back today on my lunch break for the same service and they did a terrible job. They didn’t put the floor mats back in place (resting against my leather seats with the spikes pointing into the seats), the floorboard was wet, they didn’t finish drying the outside, there are spots on my back window where some soap dried and they missed some bird crap on the outside. I don’t mind paying for a good service, but this service is definitely not worth the lower prices that you pay.
I would definitely recommend going somewhere else as I am not a 3 strikes kinda guy.

they are often very busy, and the wait can be long. They do have a massage corner with a terrific guy, so I usually get that to help with the wait time. They do a great job on the outside, but the inside work could definitely be improved. I’ve gotten 3 different kinds of washes, but inside is never what I’d like.

Seriously poor service I was trying to clean the car of my wife this last Sunday and I paid for the executive service was $ 30 dollar and the guy is reviving your car was trying to sell me one package for $ 100 dollars??? Hahaha he said if you want we clean very well inside the details of your car you should need to request that, and after that he said okay if you don’t want to spend that jus 30 and we will clean well the interior… And this was the result.
The service with the cashier was excellent just the thing of this guys trying to get more money and after see you’re not a idiot they sell you a normal package and they didn’t clean well my car, i was a frequently client of you guys but for this last service I guess I need to star looking for a new place.

Disappointed again. Being a creature of habit and loyal customer I keep coming back here to have my car cleaned. Each time disappointed, feeling I should have paid more for an advanced service. So I do— and still no better. Complete misses — huge areas of dust on Dash and in door consoles, entire carpeted areas left with dirt.
I don’t expect perfection— I know that requires a detail wash… But for 50 $ I should leave with all areas at least touched w a vacuum.
Sadly– not coming back. 3 years relationship over.
Customer service good— that’s something.

Possibly the worst business in Austin. Do not take your car here. I brought my car in for a wash. Did not get the base wash. Paid for the higher tier and added bumper, wheel, and trim cleaning. Around 55 $.
After it was done I noticed how terrible it looked. Called the workers over and they lazily wiped a few things and told me it was done. I accepted I had paid for a shitty car wash but decided to move on about my day. Only to realize about 30 minutes after leaving they had scratched the hood of my car pretty substantially. I drove back to talk to the «manager» who said he couldn’t help and I’d have to come back Tuesday to talk to the real manager.
They offered to clean the car up again, which I allowed. After pointing out all of the places they had obviously missed it looks ok. I’ll be back Tuesday to discuss the damage to the car.
Save yourself the trouble and money and run your car through the local gas station car wash.

DO NOT GO HERE!!! Worst car wash experience ever.
After waiting for over an hour, I get delivered a car that was barely cleaned. I simply didn’t have time to dress down the manager with how upset I was.
Bumpers and step guards were untouched. Streaks all over the car. Areas near wheel wells completely missed. I spent 30 minutes at my house later in the day cleaning the car I just paid $ 50 to have washed.
I will never go here again, and you would be smart to avoid it at all cost. You will be wasting your hard earned money.

Seriously! I paid for executive wash and this picture sums it up! They didn’t even vacuum the seats. I’ll try and post here to Unilocal

Before wash: Slightly dirty car (had been detailed two weeks earlier)
After 18 dollar wash: Scratches. Scratches everywhere. Looks like they used freaking steel wool on the trunk area.
Never again.