Hilton Garden Inn Austin NW/Arboretum

Don’t give yourself the headache of staying at this place. Honestly, I rarely complain about hotels, because I travel a ton for work and have learned to be flexible when stuff happens, this is not that. This boils down to two things for me: a security concern and a complete disregard for customer service.
I’ve stayed a few times at this location (when the more accommodating hotels are full) and I have to say… never again. Which I’m sure will be just fine to the people who work here who do not want to help anyone anyway. Two times this month, my rooms have had doors that will not close/​lock or the lock was broken. This is unacceptable. Beyond the fact that my room gets overlooked for cleaning or that the girls at the front won’t make eye contact long enough to get me checked in, this is a real dangerous issue. I’m a single woman traveling alone and I shouldn’t have to plead my case for a new room or a fixed lock when the lock won’t work, which I didn’t get.
When I explained that this was the second time a door had been broken in a month and thought they should know because it made me feel uncomfortable, they didn’t even respond. So I explained that I had just watched the lady across the hall experience the same issue and that maybe it was a hotel wide issue, same response, totally disregard and a shrug off that they are getting them fixed soon and that they have taken some hotel rooms out of commission. Just not these rooms apparently. Toward the end of our conversation, a real treat named Rachel, refused to even acknowledge the conversation. I get it, it’s not your fault, but don’t be rude because you can’t be bothered to do something about it.
Besides this particular issue you can read the usual suspected issues for a staff that doesn’t care: unclean rooms, bad service, complete disorganization at breakfast. The only things this hotel has going is the location.

For a Hilton Garden Inn, this hotel is an embarrassment. When opening the door of my room for the first time I found someone in the shower and the room occupied. Unreal.
The rooms and the common areas smell like a musty closet and the staff will blame it on the humidity and air conditioners.
Breakfast is a disaster. The morning staff watches TV in the bar as you wait to be served food. The buffet is not a buffet at all. You are served your food cafeteria style and the staff speaks about two words of english. I take it eggs and bacon are expensive in Austin. I asked for both and were given less food than a middle school cafeteria. What a joke.
Parking is good and the outside area is very clean. The pool area is nice but the pool is VERY small. Smaller than the marketing pictures on the website.
The exercise facility has more equipment than space and needs a good cleaning. The treadmills are laced with sweat stains and do not appear to have ever been cleaned.
Not a hotel I would recommend.

We needed a place to sleep for a short stay in Austin. We spent less than 12 hours in the hotel, but it was just what we needed. It’s clean, quiet yet right off the highway, and has a lot of food places nearby.
The desk staff when we arrived at around 7:15pm weren’t overly friendly or too professional, but they did their job. The staff member who checked us out 6:30am the next morning was much better.
Complimentary Kuerig coffee in the room and breakfast is offered each morning for around $ 10.
There’s a small lounge area in the lobby with a TV and appetizers offered.
Nice place for the money.

Although I didnt exactly have any ‘problems’ with the hotel… there were a few small things that may need to be noted: 1) GPS will link you to the address for the hotel, but there is another Hilton off the I-​35 that Google Maps will pull up as the dominant Hilton when searching for the location. The hotel, although not in a bad area, was not overly easy to find when you are at the street edge — the trees and surrounding area almost hide the hotel, you can see that there is a large building but there are no ground-​level signs identifying the hotel. Plus the hotel main entrance does NOT face either street that runs along the hotel… design flaw? The hotel is overall nice and clean. 2) We mis-​read/​mis understood that breakfast was NOT included with the stay at the hotel — that was a ‘thumbs down’ for me. 3) The room was fine, no major issues BUT the fitted bed sheet BARELY stayed on the bed, some what annoying — basically seemed a size too small, super weird.

Looks like a new hotel. Friendly staff, quiet rooms and very convenient. I travel often and would like to see more hotels like this one. Close to many restaurants. Also, gotta love the big TVs in the rooms. This will be my go to hotel for North Austin.

Really bad service. Came to a room to find the bathroom floor with a leak. Also the windows in the hotel are really bad to the point where you can hear every car that passes the building. Do yourself a favor and avoid this place.

Nice hotel, we came and stayed for a night one day last week while we were in Austin. Comfy beds, sockets everywhere so I can charge lap tops, ipads, phones, etc. My one and only complaint was that the fire alarm kept went off about 5 times during my 24 hr stay there. The first time, we thought there was an actual emergency so we evacuated the room. Come to find out, it was a false alarm, which was fine. Things like that do occasionally happen. When it happened the 3^rd, 4^th, and 5^th time, I was beyond irritated! Thank goodness it did not happen at 3am nor did I have a sleeping baby with me. I would have demanded a refund.
The staff was great; they were apologetic about the alarms going off. I was told they gave everyone compliementary breakfast as a result. (I thought that was automatic during your stay there, though).
I’d give this place another chance if I had to, but they just need to fix that alarm system because that’s a major customer disatissfier.

The location of this hotel is just pretty great, it’s not too far from downtown Austin, but has a lot of restaurants in walkin distance, I stayed here this past memorial weekend, which happened to be a very busy weekend in Austin. The crew was super friendly and always went beyond to make us feel welcomed. The manager was always nice and asked us if we needed anything, for being a very busy weekend they paid a lot of attention to their guests.

Our room was musty. How can that happen inn Austin where it is so dry? For breakfast, oatmeal was watery and cold, coffee was served cold, and the list goes on. The mattress was like a brick. Great location though.

Girl at desk was not friendly at check in. Sets us up for a great stay really, no?
When we asked for the Pack and play, she looked at us like we had asked her for her cheque book.
When the pack and play arrived it had no sheet.
We had to leave the hotel early, due to my little one being sick and needing to go home, the lady at check out was as personable as the check in lady. Cold.
Our «complementary water» was so complimentary, that someone else had drank half the bottle.
And one of the worse offenses, this step outside, (see photo) is NOT lit at night. I stumbled up it with my bag on night 1, and hubby tripped over it later that night when he went to the pharmacy for baby meds. Dangerous!

Id give this Hilton Garden Inn a 5 star review. Location is convenient and about 50 yards walk to a great BBQ restaurant bone daddys so you dont have to drive if you want a quick beer. We got warm cookies at 5 pm sugar and blueberry free and excellent. Rooms are new inside and perfectly clean.

I didn’t get a chance to stay at Hilton, it was more a site for a two day conference and stayed in the meeting room for the entire time I was there. For casual meeting place it was on point. They actually have a pretty cool lobby are and complimentary coffee and some bites. I got there an hour early, like 7am and the place was buzzing with business types getting ready for their day. I liked the table with a telly and plenty of plugs to get charged up. The wifi was complimentary, so it allowed me to catch up on email prior to the meeting. Friendly folks at the desk and was asked several times if I needed any assistance with stuff. We had lunch a both days which was served in their breakfast area. It was average, but I believe it was more than likely ordered in. I swear the BBQ served the second day was from Rudy’s. It was fine, I mean just woofed it down in order to get back to the meeting so we could break early that evening. The meeting room itself was very typical of what you would find at a location similar to this. Attendants came and went making sure coffee and drinks were stocked and didn’t intrude on the entire experience. It would of been cool if they had a bar. :)

Conveniently located to N. Austin area and in the same parking lot to Bone Daddy BBQ. There gym is pretty good and food consistently high. Nice clean place. I’ve been here probably 20 times.

They were great, but overpriced. The rooms were nice, amenities were nice. They offer cookies and coffee all day in the nice upscale lobby with a fireplace. The location is not great since it’s 10 miles from Sixth Street, and there are really no places to listen to music anywhere nearby. But the thing that ruined it for me was the breakfast buffet. My friend made the reservations and checked into the hotel and I came later.
I wake up at 6 and leave him to sleep while I go downstairs to the breakfast buffet. When I’m done, they bring me a check! What?! Isn’t this included? Only if you have a green ticket. I check with the front desk and breakfast is not included. But there is no indication at the buffet that the breakfast buffet may not be included and they don’t separate it out like a restaurant, it’s just a part of the downstairs lobby.
Additionally, the buffet was an overpriced, not very good buffet that I wouldn’t have paid for since I either would have gone somewhere else or eaten from my ‘stash’ of food that I bring with me to hotels. And in this case, I would NOT have had breakfast there for sure since the buffet was barely more than a continental breakfast with crappy eggs that didn’t even look freshly made and tasted ‘watered down’ and dry like powdered eggs. I asked if they were from fresh real eggs and they said yes, but they didn’t taste like it. The only part that was better than a crappy hotel continental breakfast was the fresh fruit.
So, we had to add another $ 10 each to our almost $ 150 a night hotel room for extra breakfast. I complained to the front desk staff and he seemed to indicate that he’d told management about this problem many times and that there was nothing that he could do. I complained to the waitress and she said that I should have asked first and not assumed. Apparently they give you a coupon for breakfast when you check in, and I suggested that they ask for the coupon ahead of time and then offer a menu to those without a coupon stating the price of the buffet and that it’s not included. She and another waitress seemed angry, and pointed to a sign on the wall WAYYYYYYYYY over in a corner that there would have been no possibility of me seeing, that shows the price of the buffet.
If they had put such sign immediately next to the buffet where it could not be missed, this would have been far better than way off in a corner where it can’t be seen and where no one would be inclined to look for the price of the said buffet.
Not only do I think this is tacky, either offer the breakfast at a high end hotel or don’t. Don’t have a buffet sitting out and say, «Well, that’s not for you, that’s only for our special customers». Even the crappiest of hotels give you a continental breakfast, sheesh. But if you insist on having an optional breakfast for some customers, it should be made clear to all of the guests that the buffet is not included for some customers and make clear the price upon sitting down. Not all guests make the reservations themselves and so don’t know what the conditions were upon check in. Maybe this is petty, but extra charges should be made clear to all customers so that they can avoid them if they desire. Extra, unwanted charges are always annoying.

This is a completely nice and comfortable hotel. I give it three stars because I think all hotels require bars and restaurants (I’m a snob), and they don’t have one. That said, they share a parking lot with Bone Daddy’s and the service was excellent, which ups it to 4 stars. Not what I’ll choose when staying out this way, but if you need a fairly inexpensive hotel in this part of town, you won’t regret this one.

Very nice Hilton Garden Inn, 5 years old but still feels like brand new. All the décor looks brand new, carpet in brand new shape. Super clean and staff very friendly have stayed here 3 times and would recommend to others. Beds are super comfy too.

Decent Hilton property in the northern suburbs of Austin. I was visiting here on business recently, and it was a race weekend, so the usual hotel I stay at was already booked up, so this was a pretty good second choice.
When I checked in (fairly late one evening), as others have mentioned, there was only one clerk on staff, and they were on the phone and took a bit longer than I would have liked to get to me. I can totally understand their wanting to finish up helping one customer on the phone, and maybe it’s just because it was late and I wanted to get to the room and just crash, but it was a bit of a let down to have to wait.
The rooms are typical mid-​level chain hotel bedrooms, nothing spectacular, but nothing missing or otherwise detrimental about them. I did seem to have a stuck thermostat that couldn’t turn off, so the room was either too warm or too cool. I was only staying one night so reported it to the staff the next day who promised they would take a look at it, but it just meant my visit wasn’t as restful as it could have been.
One of the redeeming qualities was the breakfast; they had a full breakfast buffet including waffle maker, and the kitchen staff were all friendly and willing to make custom items like omlettes, which was a plus when you’re used to the basics of oatmeal, runny scrambled eggs, and dry crispy bacon.
Overall not sure this would be my first choice when I’m back in the area, but I’d be willing to give them another shot if the situation requires.

Nice hotel, very up to date and friendly service.

Pros: The hotel was very clean, the bed was comfortable, room was quiet, and the breakfast was great!
Cons: When we asked what there was to do for entertainment in the area or where to eat, the gentleman at the front desk replied, «I don’t really like anything around here.» It wasn’t really the first thing we wanted to hear when arriving. Although we do not rely on just one persons review of their city, it did continue to ring in my mind while there. Most of the time, in my experience, front desk staff are advocates for their cities and are more than happy to help us explore the destination.
Overall, this would not deter us from staying at the Hilton Garden Inn again. We can not say enough praise for the kitchen staff; our breakfasts were excellent and everyone was very attentive to our needs.

This hotel is decent. I realize I’m going to sound like a whiner when I list out all the things I didn’t care for, but please, read my other reviews of hotels. I’m not ridiculousy picky. I travel a lot, and since that’s the case, I want my time away from home to be pleasant. This place just had too many «little things» go wrong which led to a rather unpleasant experience overall.
First of all, the location is inconvenient to most Austin attractions. The name says“Arboretum” but it’s not in the Arboretum area really. On 183 N, this closer to Duval than it is to MoPac. And it shares a parking lot with Bone Daddy’s. Eeew. If you plan to go downtown, expect a 45 – 60 min. communite at rush hour, 25 minutes at other times.
I saw only one person on staff at the hotel when I checked in. He simply did not have the bandwidth to answer calls, provide service to guests, and check people in. This meant no answer when I called the hotel for directions, a significant wait at check in, and no answer at the front desk when I called with a question.
The lobby looks nice, but the guest rooms were under renovation when I stayed, so that made for a less than ideal atmosphere. Lots of wet paint signs. Yikes!
My room was clean, and the bed was comfy, so they covered the basics. But the desk was crowded with the bed and too close to the TV, and there was nowhere to sit and eat my dinner but at the desk.
I know it’s a small thing, but there was no TV listing in the room. Garden Inns always have those. I called the front desk and they acted like I was crazy. Eventually someone brought a photocopied one to me, but it was kind of late at that point.
Also not a big deal, but my preference at Hilton is high floor, near the elevator. My room did not meet either of those criteria. And I did not get my bottled water. Those things did not inconvenience me significantly, but that’s the first time my Hilton Honors status/​preferences went unheeded.
With many more convenient and well-​run properties in Austin, I won’t stay here again.

I was surprised at some of the negative reviews I read about this place before my stay (Jan 28^th 2011). So, I was very hesitant, but I got a good deal for the room per night.
As far as some mentioning it being dirty, I personally found it very clean (and it is hard to impress me with «clean»). I am assuming management may have been updated or maybe they even read all these wonderful reviews and listened to everyones voice.
Construction was being done when I came and left in the lobby, but that didn’t bother me. The hosts/​hostesses at the front desk I dealt with were extremely friendly. As some say, you don’t really deal with them unless you’re checking in/​out. But, they were friendly and thought that needed some recognition.
The structure itself was nice. I disliked that the hotel shared the same entrance with a BBQ joint and was located in the back — that is just me being nit picky… but it’s a heads up for those similar to my standards.
The parking lot I found poorly lit, and as an out of town person, I was on high alert all the time at night since I couldn’t see too far in front of me. As far as the interior, it was pretty clean even though it was under construction. Floors were well managed and no crap laying everywhere.
The room itself I found pretty decent. It’s an inn, so don’t expect all the bells and whistles some bigger hotel chains have. If you wish to have a high class room, I highly suggest you don’t waste your time looking here. But, if you’re just needing a room to sleep in since you’ll be traveling throughout the town, I wouldn’t hesitate to recommend this place.
The bathroom was extremely clean as far as the eye could see. The towels seemed new — thick and plush — and the toilet bowl was spotless. Also, the shower/​tub itself was sparkling as well. The bed was comfortable and had an adjustable dial — similar to what the «sleep number» bed has, but obviously a knock off of some kind. It seemed to work, and I was able to rest well.
I didn’t watch TV, so I couldn’t help you there. As someone mentioned previously, the AC is extremely loud. It did not bother me though. I actually found the hum of the AC drone moot as it did not bother me.
My gf felt the same pretty much as I wrote this since we talked about it. I feel your reviews helped me greatly with my decision, and in turn, I hope this helps future readers/​yelpers.
We decided to rate this ⁴⁄₅ stars due to the fact of the parking lot lights. That was a big concern for us (and assuming most out of town people) simply, because we didn’t know the area well to feel completely «safe».

Whenever I visit Apple Austin, I stay at this hotel. It’s comfortable and located close to our offices. The hotel offers a solid breakfast — from bagels and toast to all of the traditional breakfast foods. I try to stick with the oatmeal or cold cereal and fruits as I am working on losing weight!
Their is a comfortable lobby lounge area with chairs, couches, TV, and a fire place. The rooms have high speed internet access, there is a Windows PC in the Business Center for those who don’t bring their computer with them. You can also browse the pantry for drinks, snacks, and toiletries. The hotel also puts out a big plate of cookies each afternoon.
The only unpleasant experience I’ve had at the hotel was finding ants in my bathroom. Not sure where they were coming from as the room looked and smelled very clean. Other than that — each visit has been pleasant!