Home Consignment Center

This place is nothing more than a glorified Goodwill, it even has that musty Goodwill smell inside. At least Goodwill is super cheap, not here. 95% of their stuff is either damaged, pure junk, already sold, or overpriced to begin with. Their customer service is not only bad it’s not existent. Of all the times I’ve been in here not once have I ever been acknowledged by any employee. When I finally hunt down a worker and ask about a piece 9 times out of 10 they know absolutely nothing about it. The one time he did I’m pretty sure he was just making stuff up. Shoppers seriously beware. Many times I’ve found a decent looking piece only to pick it up to find a price tag from a different store (Target, Home Goods, Garden Ridge, etc.) attached to it at a way cheaper price. (See photos) Steer clear of this place across the board.

Zero stars ! First time here and last time !!! The «owner» is rude ! No way we’d ever come back making sure none of our friends spend their money here.

Still turned off, but manager apologized and says she’s aware of problems with her employees; especially poor customer service. Let’s sincerely wish her well!
This is in response to a post by Home Consignment Center at Bee Cave Parkway dated 6÷13÷15 where they responded to my summary of our terrible experience at their location.
I have absolutely no problem with the store’s policies and procedures, but this particular store is out of integrity by not following their own systems. They say they tag pieces for hold, enter them into a computer system, track the dates and take back up holds, but they did not follow this policy with me.
It was a Sunday evening when we purchased and paid for a dining set, and as we were leaving several other pieces caught my eye. I grabbed 2 accessories for immediate purchase and sought help for 2 pieces of furniture I was interested in. At this location, you literally have to search for help. When I finally found one person in the back of the store who wasn’t talking on a phone (phone customers really seem to take priority over in-​store customers at this location), I explained to her we’d been into the store multiple times and made multiple purchases, and that I needed some help.
I said I wanted a particular desk but needed to measure for it at home, and that I wasn’t sure about a sofa I liked since the matching chair and ottoman had already been sold. The clerk said she knew exactly what I was looking for in the way of a sofa set, gave me her card and said she’d call me if something similar came in. She then put hold tags on the desk and sofa.
On Monday afternoon I called the same clerk, asked her to keep the hold on the desk because I was coming in to pay for it, said I didn’t want the sofa, and the hold tag could be removed. I said I’d be in tomorrow to pay for the desk and looked forward to shopping for more, in hopes we’d find a sofa set to meet our needs. The «rest of the story» is in the previous review and doesn’t need repeating.
Here’s what will keep me from ever stepping foot in the Bee Cave location:
When I went in to pay for the desk and there was another «hold» tag on top of my tag, the employees clustered together, whispering loudly as they tried to justify how they were right and I was wrong. They didn’t even step into an office area to hash it out! They used very loud voices that made other customers standing nearby, and myself to say the least, feel very, very uncomfortable.
Scroll below and you will see other examples of the «snarky» employee attitude At this location.
The manager spoke to my husband on the phone and apologized for her employees. We thank her and appreciate her acknowledgement of trouble at her locatin, and we wish her well. Meanwhile, we are happily shopping at the other location and other establishments where integrity is shown and policies are followed. Again, we don’t need our egos stroked and we don’t need to be remembered. Heck, we don’t even need to be «appreciated!» We just don’t need to be UNappreciated, and that’s the way the employees at this location treat their customers.
Sent from my iPad

First let me say I have been in your store many times, and the staff is always friendly and eager to help and quite professional. I recently purchased a dining room table set from here last week, and I was given the option to either have it delivered or I could pick it up anytime the store was open. Needless to say I came back the same evening and picked it up. I was so impressed with how they handled my furniture. By the time I was pulling up on the side with the truck, my furniture was already making its way to the loading area. On top of that, the guys in the back actually wrapped the chairs and the table with plastic to prevent scratches. That was awesome and totally unexpected. Just want to say thank you and I will be back again
Thank you so much agian janet for helping me always

I love this place. They only take nice items on consignment so don’t expect a thrift store bargain hunt, And don’t expect to pay thrift store prices. But what you do get for the money here is usually a great deal. There really is something for everyone here since the furniture and jewelry they take on consignment comes from a varied sense of style. I usually make at least two walks around when I shop there. The place is huge for a consignment store and densely (although not chaotically) stocked. Yes, it is true what some of the people who posted here said, the staff is a bit aloof. But they aren’t rude, they just don’t seem to be all that customer service oriented. I actually find it refreshing — I hate it when I go into a store and every 5 minutes there is someone asking me if I need any help (NO! if I did, I’d ask for it.) Overall, this is my go to store when I need a piece of furniture. If I don’t find what I am looking for the first time, I surely will on my second try.

I called this facility inquiring about certain items … the person who answered the telephone was RUDE beyond imagination … absolutely not helpful whatsoever … officious and nasty. I will go over there and check out their merchandise nonetheless, but if I receive the kind of non-​attention that I just received via telephonic communication, then they may take their company and shove it. They won’t receive one dime of my hard earned $$$. Sorry Home Consignment Center … but go and take lessons on customer service protocol. Yours leave much to be desired.

Went there this past weekend. I loved the variety of styles and furniture items. Prices were reasonable. There was a lot of buying and selling so the turnover must be quick. Will definitely be going back to check out their stock.

I have a morbid fascination with consignment furniture stores. Even more so than estate sales. I love walking around and looking at ridiculous dinning tables that can seat 12 people or couches that are bigger than my living room and saying to myself, «what happened to this family that they would give up a 40 foot long custom made suede sectional couch?»
The story is probably not as fraught with disgrace and debt as I like to imagine, probably they thought, «What were we thinking getting that suede couch in butterscotch? We should have gotten done in mocha.» or «This dinning table really isn’t big enough now that Daphne’s twins are big enough to sit at the table too, we really need to get one that seats 14 people.» But even the thoughts that someone got rid of a 100% mahogany bedroom set because it was a little out of fashion or had to upgrade their living room set to accommodate a bigger family is fun to imagine too.
This is obviously the type of place that you have to come to on a semi-​regular basis because the stock is always changing. I chatted with one woman who said she comes in about once ever six weeks, and though she doesn’t need anything, she has many grandchildren still in need of furniture and she calls them, then send them a photo to see if they want it, and the offer expires if they don’t let her know before she leaves the store. That’s cause the thing you see and want will be gone if you leave and try to come back for it.
I saw a gorgeous vanity there that had 9 drawers, inset center so the use can get closer to the mirror, AND it came with the tri-​fold mirror attached! I would have bought that in a heartbeat and passed off my current vanity to a friend or Craigslist. But of course, it was already sold. :(There were also many smaller dining room sets that were for the most part, very nice and unique. One was the solid cross section of the tree, so all the points went towards the center or something. It was gorgeous and less than $ 500 I think, with all six chairs.
There is some imposter, Ikea looking furniture mixed in here, but for every BILLY bookcase I saw, I saw five gilt antique mirrors or one solid wood desk with the leather-​inlaid blotters and velvet lined drawers.
I was surprised by the prices for the most part, very reasonable for what the items were. People complaining about the price should go buy stuff at Walmart and Ikea I guess. The huge 40 ft suede couch I mentioned? $ 1498. That is just a steal (and it was on hold, though I may call and put my name on the list). A cheap leather bonded sectional half the size is $ 3k new. All wood dining tables with all the chairs less than $ 500, another steal. A new particle board POS at IKEA costs the same and won’t make it through one move, let alone being passed down through generations. Some things were priced ridiculously, for unknown reasons: the cheapo made in China outdoor table and chairs in the shape of mushrooms? $ 269. No. The weird standing chest thing with the coy fish on it? $ 700 and something. No.
One thing that I could not believe was the jewelry they have in this place. Of course, all the pieces I liked had two numbers followed by «k“s on them. Yes, I saw a solitaire slider on a necklace that was priced at $ 13k. It looked like citrine and zirconia to me, but maybe it was citrine with diamonds. There were huge sparkly rings priced in the thousands and even some necklaces that were out called «fool’s gold» but they were still priced at $ 500. I guess you’d be a fool to buy that. If you’re a jewelry aficionado and know how to tell the value of things, this may be the place for you, as some of these items may actually be a good deal to a trained eye.
All and all, though I didn’t buy anything, it was a great adventure that I didn’t intend to take. The ladies were very helpful in telling me the Banana Republic was in fact, on the other side of the street. I thought it was on the west side and had literally just heard an ad on the radio for Home Consignment Center as I was turning in, saw the sign, and decided to go in since I am looking for a new couch. As I came out, I saw am insert on the ground that looked an awful lot like Jung’s scarab. Synchronicity and sectional sofas. What can I say?

Snarky doesn’t begin to describe the attitude of most of the employees at this location! Even the folks at Neiman Marcus aren’t this arrogant. I had just purchased an expensive ring a few days earlier and decided to visit the store again since they were advertising a Valetines Day jewelry sale. I stopped by the jewelry counter to say hello to the sales person, whose name I did not remember but thought she would be glad to help me select another item. Instead she «corrected me» telling me her name was Rose then promptly returned to her computer. She did not offer to help me. I then left and began to look for paintings. While doing so a boy asked if he could pet my miniature poodle, which I have always brought into both stores. An older woman rudely told me to pick up my dog if I was going to shop there. I put him in my purse and then asked for pricing on one of two paintings that were being marketed as a set although they obviously were not a set. This time a big blond woman who might have been the manager told me to buy both and «donate «the picture I did not want.
The whole experience made me bristle and I told the employees that I was shocked at their rudeness compared to the other location where I am always greeted and helped with a kind and friendly attitude. (I had also purchashed another very nice ring from my favorite HCS this week). I was so mad that I told the employees that I was not going to shop at the Bee Cave location anymore. All three women were gathered together being unproductive at the time. Then the older woman said to me «I’m sorry you feel that way.» I replied that SHE should feel sorry because she was losing business.
I don’ t think these women realize that pathetic service equals pathetic sales.
Smart aleck employees usually get their attitude from their boss. That person needs training in customer service. I won’ t shop there again. I’ll drive to 183 and Braker because the ambience and customer service there is great.

Hmmm… I just didn’t have the experiences of the others here. I agree that much of the stuff is ridiculously overpriced. They had used patio furniture (at the end of August) that was more expensive than if you were to buy it new at Macy’s.
On top of that when I asked for help, everyone was ‘busy’ until finally I found someone that couldn’t tell me anything about the item I inquired about (including the cost!). When this poor woman asked a coworker a question, he snapped that he «wasn’t going to do her job for her».
Er ok, how about just helping the customers? I’ll try to go back in the near future… if we don’t have a better experience the review will stand.

Much to my chagrin (I hate shopping) this has become a regular stop on Saturdays. While a lot of the furniture is over-​priced (due to the furniture owners being overly proud of their stuff), if you make a lap through the place regularly, you can find all kinds of gems.
Did I really just use the word «chagrin»? I hope it means what I think it means.

If you’re a bargain hunter or like to really dig in to find possibly cool deals that might be the place for you.
Do not expect it to be organized in any way, it’s a jungle in there!
Consignment are from individuals or businesses so you can see gently used or brand new pieces. There is enough for every taste, but it will take you at least an hour to discover everything there is in there.
I bought twice from this place, and I think their take it home and think about it for 24hrs option cool. So you can test-​drive it and return it the next day if you change your mind.
Two locations, one in Bees Caves and another at Arbor Walk off of Mopac in Austin.

We visited the other Home Consignment Center earlier today but as they didn’t have anything we liked, we decided to try our luck at this location.
It’s a long drive all the way out to Hill Country Galleria in Bee Cave, but in this case well worth it because we found the most amazing coffee table ever. It was love at first sight! The table is made from just two pieces of wood: the top is a huge, smooth piece of driftwood and the bottom is a piece of trunk. I know, it sounds weird, vaguely Swiss Family Robinson-​ish even, but truly, it is beautiful. And unique. And soooooo different from the rest of the stuff HCC had in their store. Most of their stock seems more suited for larger houses with spacious rooms, something our house is not.
To whoever consigned that table at HCC, please know that it has now found a good home!