Hulk Automotive LLC

I had an issue with how my vehicle was treated over at Hulk automotive and the staff bent over backwards to make sure that this would not happen again. I was assured that their processes had been changed and that Hulk Auto was more than willing to make my issue right. The staff and technicians are helpful and friendly and will do what it takes. Thanks for renewing my faith in local business.

I have been using Hulk Autimotive for 15 years since Henry was a mobile mechanic. I trust him with my car over anyone else. He is honest and fair. He does right by his customers. Blake one of his mechanics is also patient and very clear with his explanations. We love that there are toys for my son to play with while waited on the diagnosis. I would not take my car to anyone else. He is the BEST.

I have brought 2 different vehicles to Hulk Automotive and received excellent service each time! We had a really bad experience at a different repair shop with our 12 valve diesel truck (which is not something many shops know how to work on) and we brought the truck to Hulk since the other shop couldn’t seem to find the problem. The guys at Hulk were able to pinpoint the problem and correct it quickly and the truck has been running great ever since. I also brought a Ford Escape to Hulk for some work on the breaks. I’m glad I have found a place to take our cars that can be trusted!

Overall I had a great experience here. I had an unusual problem with my brakes that required me to go back 3 times. Each time they took care of me very well. My brake problem was off and on and each time I went into the shop, the problem would not happen. That is part of the reason for the multiple trips. However, they did not nickel and dime me. Most places would have charged me for every visit and every little thing they tried to fix the problem, but Hulks did NOT do that. Henry was very informative and patient with me. His mother who runs the desk was wonderful and kind.
Only one slight negative and the reason I gave 4 stars: on my first visit, I was helped by a couple of employees and I was unsure if they understood my brake problem correctly because of a language barrier. For probably 99% of mechanic problems, this would not be a problem. My problem was just complicated and required a lot of details to be communicated. The guys were great so absolutely no complaints about their work!

Back in February 2012 I asked my tow truck driver to take my car somewhere else, where they’d fix my transmission for $ 2500. He encouraged me to use Hulk, and Henry the owner said he could fix it for $ 1400-​$ 1800. It was dropped on a Sunday and I asked them if i could have it back by Friday so I could take my fiancée to the airport in it. It was ready Saturday. It was indeed fixed properly but it cost me $ 2517. Didn’t save any money so it would be a wash but then I swapped cars on that saturday and explained the problem. Turns out the mechanic fixed the wrong thing, saying I explained the noise wrong. I didn’t, but nonetheless wouldn’t you expect the mechanic to properly diagnose the problem? She spent $ 500 fixing the wrong thing. We let the tow truck driver talk us into taking it there again when it overheated and they wanted a whole lot more money to fix it again so we said forget it. They said it would be safe to drive the 9 miles home, and it overheated after a mile. After the first repair Henry said he’d look at it but I believe he never personally looked at it. Eventually we took the car elsewhere. The tow truck driver told me today he stopped taking cars there after March 2012, for reasons he didn’t disclose. Would have posted this sooner but the one-​year warranty on the transmission just ran out, and as I mentioned, the transmission was fixed right and didn’t have any problems, but we had a lot of problems. Other things I like is they communicate via email and give you printouts (yes he did tell me it was $ 2517 before he fixed it but the car had already been towed there and Rick from Bullet assured me how happy I’d be).

Henry came out on a mobile service call for me and is definitely a knowledgeable and honest mechanic. Two words I wouldn’t normally use in a sentence when talking about a mechanic. Very personable, professional, and his service was invaluable. He was able to preform the necessary repairs to my truck. I would highly recommend him to anyone.