Humpback Junk Removal

I contacted Humpback Junk to help with a move out clean up. They are a local business, responsive, professional and made the process of disposing our unneeded items super easy because I have the peace of mind that they have a reduce, reuse, recycle service model. Thanks Humpback!

When I called they explained the process and set up a time to pick up what I wanted removed within a few hours. The driver called early to verify and showed up on time, was efficient and friendly. Afterwards I received a call asking my satisfaction level and if it all went as expected. I would hire them again and refer to anyone needing to rid their house of junk

This was a challenging move and I really needed help simplifying and clearing out furniture, donations and trash. Sal and Denzel were efficient and went over the top on service! I love that Humpback Junk donates and recycles first and dumps last. These guys are a first class experience and super easy and affordable! Thanks so much for the help!

I called them and scheduled an 11:00 — 1:00 appointment. They did not show up by 1:00 or so. I called them and they stated that they would be there by 3:00pm. My review would have been higher had they called and stated the new time without me having to call them to find out if they were coming. They could have been more considerate of my time. I understand that delays happen but a phone from them would have been greatly appreciated.

Showed up as promised and hauled away most of the junk I had for them. Was a bit picky about a few items, but otherwise no issues at all.

I highly recommend Humpback Junk Removal. I’ve used them several times. It is easy to schedule an appointment, they show up in time, are always courteous, and do a great job. I’m about to call and schedule them again.

(this is specifically about trying to schedule with them via their website)
So, I have a storage I’ve been cleaning out, and I got online this Saturday to see if Humpback Junk was able to come and get the trash from it. Their website had a slot available on the day I needed to be out, so I clicked through and set up a pickup.
Or so I thought.
I didn’t hear from them on Monday, so I went back to the website and tried to find a way to confirm my appointment. I didn’t see anything, so I just booked again and sent an email explaining that I just booked again and wanted a confirmation.
This morning, I got a call from a very pleasant lady who regretfully informed me that neither of my reservations had gone through.
So, I’m screwed.
To avoid my fate, if you choose to use these folks, perhaps you should call them directly. To avoid making customers sad, perhaps they should FIX THEIR WEBSITE.

I used Humpback because I had a groupon. I don’t always have the best luck with a groupon but this was not the case with Humpback. They were on time and very courteous. I would use them again and recommend them to anyone!

No more clutter and junk in my life thanks to Humpback Junk! Feels great!

Great service! Professional, courteous, and in time.

Humpback Junk Removal is AWESOME! They have very personable and hard working staff! I have used them three times and each time have been extremely impressed and satisfied! These guys are the best!!!

I used them to remove some construction debris and they were great! they arrived on time and took everything, I would definitely use them again if I had th need to.

I used a Groupon. I saw some other reviews where people complained that it wasn’t enough and they got charged for taking more stuff than the groupon allowed.
This wasn’t the case for me. I totally thought I had more than the Groupon allowed, so I ask them to just take what they could to satisfy the Groupon, and leave the rest. They ended up taking all my junk! It was great, and now I have reclaimed my garage!

These folks were terrific. Took everything I needed hauled away. Showed up on time and did a great job.

Surprisingly cheap and very easy!

Showed up early. Loaded quickly. Price was reasonable.

Called to have them come out, they gave us a two hour window of when they would be here. They never showed up, never called and no one picked up when we tried to call them. What is this? Run by stoners?
We were frustrated and angry, so needless to say we will never try to do business with them again! We went with Gorilla Junk Removal instead and they were awesome, call them instead of this crappy company.

I got a groupon deal but when they got here they told me it would be 3 times more to haul away my stuff. This is a classic bait and switch, period. They will only remove a little bit of your pile for the special price, I sent them away and called Groupon who refunded my money.
I feel like Ive been ripped off. There are plenty of other people that will remove debris for cheaper, dont waste your time with these scam artists.

Only the second time I’ve ever given a 1-​star, and even that is too high.
This is a scam. Period. Do yourself a favor and do not succumb to the temptation of the Groupon or LivingSocial deal or whatever other method these scam artists are using to disseminate their message.
We had a small stack of old wood that we cleaned up out of the back yard when we moved in, along with a small pile of brush. When they first arrived, they claimed they couldn’t take any of it – that this isn’t what they do. In other words, they weren’t picking up anything they could turn around and make money on, so despite the description saying they would take «yard waste,» they tried to refuse it. Then, when we pushed the issue, they tried to charge more. Already being uncomfortable, we told them to take all of the wood and then however much of the brush they could take — we just wanted them gone at this point.
They took the wood, and started taking about two twigs worth of the brush, but I’m pretty sure all they did was transfer it to my front yard, because despite the description saying they’d «clean up after themselves,» they left a thick trail of leaves and sticks all the way out to the road.
0 out of 10, would not even consider using again.

I had a big pile of household junk (2 old sofas, old busted cd/​dvd racks, big wooden fishtank stand, an old particle-​board computer desk) that I’ve had sitting in my driveway for the past two years (I live out in the country so we don’t have big junk haul-​off service, and at least the pile was out of sight from both the road and my house, but I still saw it twice every day — headed out and coming back in). I’d tried getting friends to help me haul stuff to the junkyard, and I considered burning the junk wood, but with it being so dry all the time, that wasn’t really an option).
Luckily, a LivingSocial deal for Humpback Junk Removal hit my inbox back in November and I quickly called up to make sure they could come out to my place (east of Austin but still within Travis County) — other places I’d called wouldn’t consider it, because my zip code oddly enough shows up in Elgin, even though I’m nowhere near Elgin. I described where I lived and what I had, and they said no problem, so I bought the LivingSocial deal.
A couple months pass, and I kept seeing that pile every day, and it’s just wearing me down, so I finally called Humpback and asked about them finally hauling away my junk. They said absolutely, and asked when I’d like to have them come by – I said how about this upcoming Saturday? I said sure, as early as possible — they said we can have people out there between 9am-​11am. I said fantastic!
A little before 9am, I got a call from the driver saying they were at the top of my drive, so I walked down and watched as they quickly and efficiently loaded up my junk — all Tetris-​like in the back of the truck) that’s been sitting outside for 2 years. Within minutes, 2 years of junk was loaded and ready to go, without any sign that the pile had been there at all.
I would absolutely recommend Humpback to anyone needing junk hauled off — it’s worth the money to not have to hassle with renting a truck yourself and hauling stuff off to recycling or the junkyard, in the hopes either place will actually take your stuff.
Many thanks to Humpback for returning my place to its natural state, for cheaper than I could have managed on my own.