Hyatt Place Austin Downtown

This would be an over all 4 or 4 ½ stars were it not for the parking policy and situation. Forced valet @ $ 31 a night with no self Park option. (I only take up one parking space whether they park it there or I do – why can’t I park in their garage for being a customer?) I requested a discount at check out based on the amount of time the car was actually in the garage and the fact that I never used it while I was there and I was flatly refused. In terms of customer service it was the only time I wasn’t treated warmly and sincerely. And the policy itself stinks.

This is my favorite hotel in Austin. Why? It’s conveniently located near the Convention Center, a one mile walk from my client, and a few blocks from 6^th and a zillion restaurants. The rooms are perfectly sized and clean and well-​appointed. I like the bar-​like area in the lobby and having plenty of space for meetings. The staff is welcoming and appear to be well-​trained to avoid the word «no». Tired of beat-​up hotel rooms and cramped, dark rooms? Check this place out.

We stayed for 2 nights this past weekend for my sisters graduation! the hotel staff was accommodating and the room itself was very clean. the location is awesome and worth it for the price you pay. there’s a ton of restaurants right outside on the street such as PF Changs and Fogo de chao.
the only complaint about the room is that the bathroom door is a piece of sliding opaque glass that doesn’t conceal anything, and also gathers a lot of gross gunk on the handle. good thing we were all close/​family staying in the room so who cares. just a warning.
the only huge complaint about the whole trip is the parking. they know that you cant park on the streets over night and if you ask the valet about any other parking garages, they claim they don’t know how much their overnight rates are. it was $ 31 a night plus tax and there was always way too many cars coming compared to how many valet guys were working. pretty unreliable if you’re trying to get anywhere on time. both nights, a guy complained that «two people walked out on them». if it’s true, I feel very bad and this hotel/​valet service needs reliable employees. Eddie was very nice and considerate out of all of the valet guys!
Breakfast was satisfactory, at best. it’s alright for being included with the stay.
stay here if you don’t plan on staying in the hotel itself for a majority of the trip, otherwise it’s right in the heart of downtown Austin!

Rooms were nice for what you paid, very spacious. As others have noted, very friendly and just generally awesome service. Front desk greeted us happily every time we walked in. Our stay included breakfast, which was your typical continental hotel fare (I’d recommend skipping this and grabbing a breakfast taco somewhere else instead). The location was fantastic, walkable to bars and restaurants.

Very friendly hotel… Greets you every time you walk to the door… room was as I requested and well cleaned.
Location is great if ur going to be downtown…
Parking wise sucks !!! The hotel valet charges $ 31 bucks for parking per day. The meters on the street only good for 3 hrs and so if you found one on the street be sure to set a reminder for the parking meters cuz they do issue tickets and FAST!
However if u don’t wanna park at the meter there was a garage a block away on 2^nd called the convention center parking across the street from the Wells Fargo. $ 10 bucks and for overnight 19.00 bucks… good deal.
Looks as described and location is Prefect for a night out on the town!

This was an above-​par hotel. Staff was friendly and helpful; rooms were small, but decorated nicely with a lot of clean white linens and a beige sectional. My only complaints with the room were that the bathroom door just wouldn’t shut (I wasn’t traveling with family, so, that wasn’t fantastic lol); and we could never quite get the A/​C to hit the right temperature (we were either freezing or hot).
But, really, these are minor complaints, right? The valet was great — we used them several times. And while we didn’t eat the breakfast, we did take a look and they had a nice selection of eggs benedict, french toast, baked goods, etc. But one of the reasons we were in Austin was to eat, so we didn’t opt for the free hotel breakfast.
Just about everything good was within walking distance, and the price was really reasonable. I would definitely stay here again.

Just loved staying here for a recent conference at the Marriott. The staff here were ubiquitous! As well as very helpful and so friendly. I’ve traveled a lot this year and I think Austin has the best service professionals.
My bed was firmer than I like but there was a fabulous couch in the room and after taking a nap on that the bed was far more appealing… turns out I just needed to untuck the military precise sheets! I love the modern feel and the economic use of space for a feeling of spaciousness and comfort.
I will stay here again!

Stayed here for 5 days for my birthday getaway with my sister. We just got off a 4-​hour plane. When we arrived, I went to the front desk. I was quickly taken care of by a receptionist at the front desk. She appeared to not want to have any interaction with me. This is how our conversation went. I approached the front desk with a big smile because it’s my first time coming to Austin and to this hotel, and said, «Hello. I would like to check in please.» There were 2 people at the center of the front desk and one of them said, «I can help you right here. What’s your name?» No smile. Cold and looked at me strange. I said my name. She was searching and searching, but couldn’t find it. I guess she got frustrated, but said nothing. Tried to help her out by showing her my ID. She found it and said, «staying here for 5 days?» I said yes. Then, she took the keycards she was about to set up. I asked, «Could I have a room on the top floor please?» She said, «It will be an additional $ 50. Would you like that?» I thought hmmm in order to stay in a room on the top floor, I need to pay extra. Do you mean everybody who stays above the 6^th floor is paying $ 50 extra? That threw me off. I said no, never mind. She said, «OK, your room is on the 6^th floor. I will be here until midnight. If you have any question, let me know.» I quoted exactly what she said almost word by word. She didn’t seem happy or wanted to get to know me a little bit or something. The entire time, she didn’t smile either. I have stayed at many other hotels where the staff would ask how my day was or what was the occasion that brought me there or something else. The day that I checked in was my birthday. Well, thanks for making it unpleasant. Anyway, I took my keycards and went to the room with my sister. 6^th floor is apparently the lowest floor to stay in the room in the hotel because in the elevator, I saw P1 through P5 then 6 and so on. So, I suppose P is for Parking.
The room itself is great. Clean, modern, and spacious. Couldn’t ask for more. We had a king bed and sofa bed, which are very nice. There’s also a fridge and a huge HDTV with HBO. The bathroom is awesome. Our room is directly across Uncle Julio Mexican restaurant. So, there’s a bit of a view. The location is the best because it’s at the center of everything.
We also got free continental breakfast every morning. They tried to have different breakfast every morning, but it fell short. It’s either scrambled eggs, huevos rancheros scrambled eggs, ham, cheese, and egg sandwich, turkey sausage pattie and egg sandwich, sausages, or another egg sandwich with gouda. They were served interchangeably in the morning during my stay. There’s also fruits, bagels, cinnamon french toasts, toasts, oatmeal, cereal, and beverages. Guess what? The wait staff is also not that friendly around the dining area. They don’t smile and don’t seem happy. When they were cleaning a table, utensils would fall very loudly to the ground. When they put the dishes away, they were put away very loudly. Surprised the dishes never break. Maybe guests are supposed to clean up after themselves. That’s why the wait staff is not happy. My sister and I were uncomfortable, so we always cleaned up after ourselves. Afraid they were going to yell at us or something.
Then, on the day that we checked out, another person helped us who also didn’t want to talk much. I approached the front desk and said, «I would like to check out please» and handed her the keycards. She checked the computer and said, «Great, you are all set.» Alright then. No «how was your stay?» or anything at all.
So, overall, it was a strange experience. Most of the staff do not like to smile for some reason. There are some who greeted us when we were exiting and entering the hotel. There is one who asked us what we got for dinner. Wish I had been helped by her when I got to the hotel the first day. Maybe my birthday would be different. People who work in hospitality are supposed to be smiling, friendly, and nice at all times, right?
I guess I was just expecting too much.

I took my daughter on a Texas summer road trip and we spent a few days in Austin. I booked the Hyatt Place Austin Downtown online and was happily surprised when we arrived at the hotel. The hotel is right in downtown, such a great location. We were given a room on the 17^th floor with a lovely Downtown view.
We were exhausted and hungry from a long day on the road and could not wait to order room service and take a nap. We were disappointed room service was not available and arranged pick up at the café in the hotel. The food was exceptionally disappointing. My daughter’s burger bun was so hard, she knocked on it and it sounded like a piece of solid wood. My Caesar salad looked like it came from the supermarket prepackaged food section, prepackaged plastic container included. I took a few bites of the sad salad and tossed the rest. I’m an adult and prefer not to eat my $ 30 dinner out of a plastic container with plastic utensils. I should have ordered takeout from one of the many restaurants across the street.
The included breakfast is decent, better than most hotels offering an included breakfast. Our room was comfortable, decent sized, and clean and the Hotel location in downtown was perfect. We did not have the same others noted regarding the valet, but would have appreciated a self park option. I will definitely consider the Hyatt Place the next time I am in town.

I recently stayed at the Hyatt Place and highly recommend it! The location is one walking block away from the Convention Center, the room was clean and in great condition, it had free wifi and a decent free breakfast, and all the staff I encountered were very professional, friendly and helpful.
Last time my group came to Austin for the same convention, we stayed at the nearby Hilton that does not offer free wifi or free breakfast, and we have all agreed that the Hyatt is a better deal for us, for future visits.

This was my first time staying at a Hyatt, and definitely not my last. I’d moved to Austin last year for work, and decided that I wanted to spend my birthday down on 6^th street. I booked a room at the Hyatt for myself and a friend of mine, so we could let loose downtown and not have a far journey to get home at the end of the evening.
From the moment I arrived at the hotel, everyone was very courteous and greeted me with a smile. The woman who had checked me in asked what I was doing with such a brief stay; I mentioned it was my birthday and what I was doing, and she very pleasantly wished me a happy birthday and made a few suggestions for some places to visit that evening.
After I’d gotten up to my room, about 20 minutes later, there was a knock at my door. I opened the door to find a very pleasant young woman standing there with a small plate of cupcakes, with Happy Birthday drizzled in chocolate on the plate, and a card signed by the members of the hotel staff.
I was beyond touched.
I’d never met anyone at this hotel prior to staying there, and nobody there knew me, but after having only been on the premises for 20 minutes or so, they’d made me feel like a member of their family, whose visit they were eagerly anticipating.
For someone who had moved here from out of state knowing nobody in Austin, moments like this have an incredible special meaning. I can’t thank Chelsea and the staff enough at the Hyatt Place Austin Downtown for their smiles, their warmth, and their true genuine hospitality.
I live in Austin, but if I ever need a hotel room down town the Hyatt Place will be my absolute first choice for its incredible, attentive, and warm staff, convenient location, and beautifully appointed guest rooms.

Great hotel!!! Great location.
This was our first visit and didn’t realize how centrally located it was until our second visit…
It’s close to soco, which has so many good eats, shopping, and bars.
Hotel rooms: average size bedroom & bathroom. Nothing special.
Would come back because of the location.

Perfect location, friendly check-​in. Attentive staff. Towels at front desk when raining. Complimentary hot breakfast in large dining-​room. King room, ample space, comfortable bed, sofa seats 4. Fridge, 55″ TV, large bathroom, huge shower. sliding doors. Employees and valet always greeted with a smile. My rate was $ 179. New property.
My only complaint would be the pool, or lack of. When I walked down to do some laps I found the smallest hotel pool ever! Photos are very misleading. The pool would be good for a parent and a child under 6.

Great staff
Big bright rooms
competitive prices
Convenient location
Modern and clean
Great free breakfast with lots of variety
Wish they provided bottled water or refilling stations
Can’t comment on valet, pool or gym
I would definitely stay here again when I visit Austin.

I loved this hotel!
Conveniently located right downtown, it is within walking distance of countless shops, restaurant, bars, and Austin flavor.
Right behind the hotel is second street market where you can stock up on convenience store items. The hotel does not have vending machines (they do have snacks and beverages available for sale in the lobby, as well as a kitchen you can order meals from and pick up in lobby) so I hit up the market for drinks and such.
The hotel has a great continental breakfast and bar.
The staff is excellent! Very friendly front desk staff and valet service.

When searching for a Hotel for the weekend Hyatt Downtown was on the top of my list. Mainly because of the location, I knew I would be downtown most of the time. I checked in, front desk was very friendly, However no body told me that you have to use your room key in order to access the elevator. Eventually, I figured it out but they should have said something. There is a small sign saying to scan your room key. Jokes on me I guess.
Room was clean, spacious. Not a bad deal for what I got. I liked the room don’t get me wrong, I really hated everything about the valet situation. I knew already that this place only offers valet parking $ 31 a night which is ridicolous if you ask me. Also make sure the people that are hired for valet can drive a manual transmission vehicle. Took them forever to figure out my reverse. Anyways, I don’t think I will return to this place. But then again nothing is certain in this world.

While this place is one if the nicer hotels we have stayed at on our trip in Texas, my family and I had a hard time getting around the fact that the bathroom door is a glass sliding door. Although it is semi-​opaque, we really REALLY didn’t like it. If you have more than yourself staying in the room, privacy is out of the question, especially at night, because if you turn on the bathroom light, even if the door is closed, it lights up your entire room.
The walls here also seem to be paper thin– you can hear everything that happens out in the hall way or in the rooms next to yours.
The indoor pool is ok, but VERY small, maybe 12×15 feet? And the deepest it gets is about 4 ½ feet. So if anyone else is in the pool, it feels crowded (especially if you don’t know them).
You also cannot park your own car, you must have thier valets park it for you. To some, it’s probably nice, but for us we just found it annoying because if we wanted to take our car out for a drive, you have go call the valet and have them go get your car (and don’t forget, you have to tip them every time!). Basically, it made us not want to go anywhere that was not within walking distance. The one bonus from this was that our valet seemed to know where all the good food was. The two places he recommended to my family and I were both AMAZING. (I think his name was Jordan John, so if you have the pleasure of having him as your valet, make sure you find out where he thinks the good food is at!)
Another thing none of us liked was that every time we walked downstairs to the lobby, there were always at least 2 – 5 people stabding behind the front desk AND 2 – 5 people standing at the door to greet you. While we understood it was to create a warm and welcoming atmosphere for their guests, we just saw it as an unneccesary amount of people hanging around at the entrance (you’re telling me there is nothing else you could be doing right now OTHER than standing here in a group of yourselves and saying hello to everyone? Pretty sure you only need one person for that). To be clear, the staff is all very friendly, it’s just that there seems to be too many of them.
It’s also worth mentioning that the maid service starts VERY early. Check out time isn’t until noon, and they were going around at 8 knocking on doors. Luckily, we ALWAYS put the privacy tag on our door handle, otherwise they would have woken us up (not cool).
They do offer a complimentary breakfast every morning, which was nice, but it was offset by the fact that if any hotel worker saw your tray and thought you were done, they would come take it from you. My mom and I joked we would have to beat them away with sticks they hounded us so much (no, I’m obviously not done, I still have two pieces of toast on my plate!). By the way they acted, you would think they only had 20 trays for all of the guests at the hotel.
Another thing is that you need to have your key on you at all times. You need it for the elevators to work, to get into the pool and fitness rooms, and obviously to get into your own room. Seemed like an unneccesary step to us that you had to have a key to use the elevator, but whatever.
As for our room, our view was good and we had a nice view of the city. It was spacious and had a couch as well. But again, the bathroom door was a deal breaker.
Would we stay here again? All of us agreed on a solid «NO» because as I stated before, there is no privacy what so ever, and we’re very big on that.

Service here is beyond all expectations. Upon entering the door, we were greeted warmly by anyone who was at the front desk and never once felt like we had to try and get their attention for anything (in fact we even tried to play a game where we would see if either of us could sneak by without them saying hi — I think we succeeded once, and it was only because there were a bunch of people blocking us from the view of the staff. ha)
The gym is small, but they do have a nice indoor pool and it was empty everytime I went so I didn’t have to wait for any machines or weights.
We also got complimentary breakfast every morning which was also really nice. Coffee, tea, breakfast sandwiches, cereals, yogurts, fruit, oatmeal, juices are all included in the bar (and they gave me a box of soy milk for free).
Cab ride to/​from airport is ~$ 40. It’s really walking distance to everything — we even walked back from the campus once (but that’s also b/​c we’re used to walking in NY) but it was really nice to be able to go to 6^th street and all the restaurants and not have to worry about transportation. There are also little fancy bodega-​type shops across the hotel and a couple of streets away where you can get bottles of wine, local chocolates, and other snacks.
I booked with hotel points so didn’t have to pay (thanks dad), but when I had been researching prices I thought this place seemed a little expensive for what the rooms looked like. It’s super clean and there’s a lot of space in the rooms, but just doesn’t seem as modern as what I would have expected. However, you can’t beat the location /​service and I will most likely choose this hotel again when I go back to visit Austin.

My husband and I came to Austin for some time alone away from our home and responsibilities in Houston. Being married (7 years for us) takes true commitment, but getaways like this keep the intimacy going. Our stay at Hyatt Place was nice. Can’t beat the location as we were steps away from fine dining and night life. Our room was spacious and the bed was huge and comfy. Modern décor was a plus.
We routinely stay at Hyatt Place when traveling, but this particular location is new and a bit nicer.
We enjoyed the free breakfast even though the cuisine was just average, but the café area is spacious with plenty of light coming in through the window. Coffee and tea are free. They had one of my old faves, Tazo Chai. Starbucks is available at the coffee bar.
During PM hours, beer, wine, and cocktails can be purchased. If you want to meet up with friends for pre drinks before heading out, there is plenty of comfortable seating in the lounge area.
Overall I’d highly recommend.

Overall a great hotel stay during my company’s conference in May. Austin convention center, Gus’ fried chicken, the crêpe place are all a super short walking distance away (like one short block distance). Hotel staff was friendly, room was clean, noise was minimal — mostly from closing doors in the hall.
A few things that I would note.
The wifi is super slow, although it’s free and available in all the rooms. It’s a reliable connection — no drops that I noticed but it’s literally 2 – 3 kbps for both download and upload speed. It’s good enough for email but if you need to access/​download any data or files on shared drives or remote, you’ll have a hard time.
They have satellite cable so in the case of a crazy Texas rain storm, the cable tv will be out. Very sad when it’s the NBA playoffs, but what can you do?
The water pressure in the shower is ridiculously good. Almost too good that it kinda hurts and you can’t adjust the pressure. I was on the 15^th (of 18) floors if that’s makes any difference.
Great points.
Friendly people at the front desk and the valet were quick to get my car. The staff in the café were also super attentive when I stopped to work on my computer there and also when I got breakfast earlier that morning.
Free continental breakfast was fresh and had a good variety of cereals, hot items, fruit, oatmeal, juices, teas and coffee. I went on a Monday morning around 9am.