I Dream of Clean Austin

Paid for a Living Social coupon and called I Dream of Clean a week ago to make an appointment. The answering service said they would have someone call me back. No call back, so I called again the next day and countless times since and no answer. Then I saw the reviews on line and realized the Living Social coupon I purchased probably did not have the value that was promised. I contacted Living Social and they acted like there is no problem and there has never been a problem with I Dream of Clean, which would be a lie if you believe all of the reviews on line that say they have reported these people and have even received refunds. I was told they would investigate and get back to me in 24 to 72 hours. I called Living Social back in 72 hours and they said the 72 hours did not start until the day after I reported the claim. What? Why didn’t you just say it would be 96 hours??? I feel like I am getting the run around.
Follow up: About a week later
LivingSocial did give me a full refund and so in my book LivingSocial is still eligible for my future business, I Dream of Clean is not.

Breaking my Unilocal ban to blast Living Social. I too purchased this deal, set-​up an appointment, and had a no call, no show. I called and of course was told they would pass the message on, called again, same thing. I contacted Living Social for a refund and the first time they denied me out right. In my response I made it clear that was unacceptable. The second time they told me I could have a credit because this situation does not qualify for a refund. I said no problem I will just wait for a few more reviews on Unilocal and then submit a dispute with my credit card company.
I am in disbelief that living Social is not proactively refunding the money, but then I saw an article where analysts are betting Living Social does not see the end of 2014… any wonder why?
I suggest anyone else hitting this immediately file a request for a refund from Living Social so that you get your denial so that you can file a dispute w/​your credit card company before the clock runs.
A permanent X Living Social customer.
Update: 8:30 CST ⁶⁄₁₃ Living Social decided no credit and no refund. I am starting first with filing an Attorney General (AG) complaint on Living Social and I will work my way down from there. I strongly encourage everyone hitting this to also file an AG complaint.
Update: ⁶⁄₁₅ — Living Social insists that all is fine. I told them to pick any time and date and schedule an appointment for me since it is so easy for them to get through and get a response from this merchant. They responded that I am confused, no credit, no refund and that the voucher is good until 9/28…yeah, I am the one that is confused.
Again, I strongly encourage everyone hitting this to also file an AG complaint on I Dream of Clean and Living Social.

Called to set up an appointment today for the cleaning — their phone never even rings, I just get «call ended». Called Living Social — gave them 5 business days to put this right and give me my money back or I’m going to start blasting bad reviews at THEM all over the WORLD. I’d never bought something from Living Social — they only proved that I shouldn’t have.
I think I Dream of Clean paid LS to post the deal so they could rake in the revenue and not perform the services the voucher is good for. I suspect that they waited a month or so, pulled the plug on their phones, took the money and ran.
If they can’t even answer the phone, how do you think any of us would actually feel comfortable having them in your house???
ONE STAR BECAUSE YOU HAVE TO PUT AT LEAST ONE — BUT I DREAM OF CLEAN ISN’T EVEN WORTH THAT
LivingSocial — Tried you once and you blew it for not doing your homework before allowing this — I’m sure — defunct/​non-​existing service company to set up a deal that you offered on their behalf. You fooled me once, BUT you’ll never fool me again!
GROUPON FOR NOW ON — IF EVEN. It’s almost better to just pay the full price.

I saw a Living Social deal for I Dream of Clean. I called them and they had the same promotion by phone. I asked the person on the other side of the phone if they preferred me to use the deal on Living Social or go directly through I Dream of Clean. We decided that I would book directly with them. I asked what was included with the cleaning, and she didn’t know. She was just part of a call center based in Louisiana. She told me someone would be calling me back early in the week, to confirm the appointment and talk to me about the details of the cleaning. No one did. I called three other times, and they «forwarded» the messages, but I never got a call. The day of the cleaning. not surprisingly… no one showed up. It was a strange situation from the beginning.

Same awful experience as the rest of the reviews. I bought the Living Social deal, and I Dream of Clean could only book an appointment several days out and never showed. I am extremely busy or I would have done it myself. Now it’s the day before my lease is up and I have to scramble to clean my apartment or lose my security deposit. If you call them, the girl on the phone will just say that she’ll pass the call on to the office and the office will call back. Makes you wonder… if the phone number on the website is not the office, then who is it? She finally admitted that she was just part of a contract call center.
This is a FAKE company and a SCAM… DO NOT WASTE YOUR TIME AND MONEY. DO NOT BUY THE LIVING SOCIAL DEAL!

Same here. No call no show today. After seeing all these reviews and seeing they have a history of ripping people off, I will be blasting these guys all over the net today and filing a BBB complaint with them. DO NOT USE THESE GUYS!
Here is the owners Linkedin profile
and here is his facebook page
Here is his wifes info too that i found on linkedin…
or by phone at 512−350−9390. She works at Winstead PC in downtown Austin. We just called the main number and asked for her. 512.370−2850.
All public info found on the net

Same story as the others. No call no show. I bought this for my wife because we were having a baby and I wanted her to come home to a clean house. They accepted the appointment, we were ready for them to come out and they even called with a threatening voicemail that said if we canceled we would be charged $ 100. Seriously? These people regardless of circumstance could have let all of us know if something happened. Absent any communication from them I am left to assume that they are scam artists who took our money and had no intention of ever showing up. Living Social is not any better. They offered a refund in «deal bucks» which means they still have my money. I will never do business with either of them again and I suggest others do not either.

FAKE COMPANY!!! DO NOT DO BUSINESS WITH THIS POOR EXCUSE OF A COMPANY! Showed up at the exact office address provided on the website and the business does not even exist! Get your refund ASAP if you purchased the living social deal. After 7 days you will only be given credit, not cash back! Be warned!

Exact same story as the other reviews. No call no show, when I called they said they’d contact the fictional main office, and then I never hear from them again. They tell you the next available appt is 8 days from when you call to schedule. How peculiar, because you can’t request a refund after 7 days of buying your living social deal. DO NOT BUY THE LIVING SOCIAL DEAL. Called living social to inform them of what was going on, and they refused to pull the deal. Poor practice, sticking with Groupon.

My story? They no called, no showed two hours before my mother in law was coming into town for Mother’s Day. I called, no return phone call. Probably enough said. When I booked my appointment, though, the owner actually asked me for my credit card so that «just in case» I went over in time, they would have a way to bill me. Yeah, no. That’s ridiculous.
If you’re thinking about buying the Livingsocial voucher, don’t. There are plenty of other housecleaning businesses that are featured. Really? Shame on me for not checking it out first. After they stood me up, I discovered that they had no reviews, and for all appearances, seem to be a fly by night company.
The only upside was that Livingsocial made it really easy to get my money refunded. I just went into ‘my vouchers’, clicked ‘request a refund’, explained what happened, and wham bam, I had my $ 50 bucks back.

Do not use this company and do not waste your money buying the Living Social deal. They will not show up and there is no way to get ahold of anyone that works at the company. The phone number is for an answering service that relays your message to the office. The office will never call you back or respond to emails, if this «office» even exists.
I bought a Living Social for them because we were moving into our house at the end of the week. I was really looking forward to not having to clean the bathrooms and a few other items myself. So I called the answering service to schedule an appointment and was thrilled that they could fit me in this week before the move. I rushed home from work on Thursday to be there at 4pm to let them in. Waited 25 min and no one had shown up. Called the answering service and they took a message for me. Same story for the next 2 hours. Wait. Call. Email. Repeat. Wait longer. Nothing. Finally around 8pm someone named James sent us an email that said, «Did you purchase a LS?» So we responded and said yes and explained the no-​show situation. Never heard anything back from him. Not an apology, explanation, or opportunity to reschedule. Nothing. Really frustrating to have to scramble and find another cleaning service that could clean the house before we moved in 2 days later.
I guess we will be asking for a refund from Living Social. Save yourself the frustration and DO NOT use this cleaning company and if you haven’t already, DO NOT buy the Living Social deal.

I would give this business zero stars if that were an option! Worst experience with a cleaning company, or any company for that matter. Do not waste your money and time on them.
To give a little 411, I bought a Livingsocial deal because I had friends coming into town this week. I was extremely busy and thought a cleaning service would be the perfect way to have a neat and tidy home. Well, I bought the deal on Monday, called immediately and scheduled an appointment for 4 pm on Tuesday. I raced home early, fought traffic and had just enough time to get the clean done before I had to pick up my daughter from her afterschool program. I wait for 15 minutes, nothing. Wait 30 minutes, nothing. Then I call and get the useless answering service who knew nothing about my appointment and promised to ‘contact the owner and have them call me back asap.’ I’m thinking someone was either going to call or show up and again, nothing. By this time, I’m very angry because my whole evening schedule was totally screwed up. I call back a second and third time and again reach the useless answer service who basically reiterates the same message over and over again. This ‘owner’ was supposed to get in touch and either explain or reschedule something. The next morning, I’m livid because I never got a call, my house is a mess, I have a busy day and no time to clean the house myself. My out of town guests had to be welcomed to a not-​so-​sparkling clean home and a tired, sweaty and frazzled host. I was not happy, at all. Seriously, the name of this company is appropriate — you contact this company and the only clean home you’ll have is in your dreams… ain’t gonna happen for real. Beyond annoying. They are downright negligent.