Identogo By Morphotrust

NEGATIVE –1000 STARS!
The woman was very racist and rude! (Although we were the same race)
I arrived at my appointment at 11:30 and regardless of the situation the woman made up EVERY excuse not to see me.
I assume (in hindsight) because it was getting close to 12p and she wanted to take her lunch!
Oh you need the full background? You’ll need to reschedule.
Oh just the finger print card? We don’t except Visa for that you need to get a money order.
It’s 11:49 btw but if I can «get back before 12p she will still see me» mind you I have no car. #%!?
I get back @ 1p there’s two people also waiting with their appointments and one guy who doesn’t even HAVE an appointment. She doesn’t show up from her lunch break until 1:15! WTF???
I have to leave @ 1:30 in order to be at work by 2:45.
Guess what?
They ALL get seen before me
They’re all non black people
And she’s extra nice to all of them.
Well I guess today I must have been that unwanted, nappy headed step child! (Quite literally)
AND when I mentioned that I had an 11:30 appointment and was pressed for time, the woman YELLED at me
«YOU HAD TO LEAVE AND GET A MONEY ORDER! I NEED TO GET MY APPOINTMENTS IN FIRST! YOU CAN RESCHEDULE IF YOU CAN’T WAIT!
WTF! %#+#%##%^%##%%+++%%%
I really wanted to wring her neck! But I thought who needs another ghetto person in the world at this moment?
So I bit my tongue. GRRR
Then she made me type in all my own details… @@ isn’t that HER job? Smh.
She antagonized me the rest of the time. Polishing it off with:
«I don’t understand why you can’t type it in correctly. You’d be able to do it right if you weren’t upset… Especially after I did you a favor.»
I didn’t dignify her with a reponse but I was so upset and frustrated, trying to hold back tears.
This dumb ho was making me late for work! Which I LOATHE being late.
Finally got out of there @ 1:40 only 2 hours for what should have been a simple 15 mins process. Über saves the day this time y’all…
AVOID THIS PLACE LIKE THE PLAGUE!
I WILL BE FILING COMPLAINTS WITH MANAGMENT AND ANY OVERSEEING BUREAUS!!!

Having gotten my fingerprints from this company before, I knew having to go back would not be fun. There is palpable level of oppression and hatred when you visit these locations. It is obvious no one likes their job. I was not looking forward to another visit.
If you are applying for your CHL (Carry-​Conceal Handgun License), you are required to get your fingerprints taken and electronically transmitted to the Texas DPS.
When you complete your CHL application and pay your fee to DPS, you are given a link to Identogo to set up an appointment for fingerprints.
*WARNING* If you in any way breath wrong, hit the backspace, try to change your payment method from Credit to Cash/​Check onsite (this was my mistake, they charge you a fee for using credit) your opportunity to schedule fingerprints is taken away for 24 – 48 hours. Make each choice carefully, and do not try to page back on their website.
I called customer service, sat on hold for 20 minutes, then when connected asked why I could not schedule a time to get my fingerprints taken if the website would allow it just 12 hours earlier. I was given a bottled response «You cannot schedule your fingerprints to be taken until your application is in the system which can take 24 – 48 hours»
I then applied logic. I asked if their system was going to allow me to schedule fingerprints immediately after my application, then it should not take 24 – 48 hours to again attempt to set a schedule. You could almost hear the pop of something breaking, a short pause, then the script again.
When I pressed my concerns again, pointing out the system is broken, I was advised «That is just the way it is, there is nothing I can do» That may be true, but not passing on something that may be broken is just plain lazy.
These people do not care if you show up. They do not care to be helpful. They do not care to try to fix something that is obviously broken. They only care to collect their paycheck as long as the contract lasts.

Unprofessional and rude customer service. I was in and out in no more than 3 minutes. However, the employees clearly didn’t care to be there.

Service was not bad. It was not great, either. They could have been a little more friendly.

After visiting this place today, I’m surprised they even have 1 star much less 1.5. I’m not one to lose my cool but after the lady working there had been rude to my daughter and then was immediately rude to me once I started talking to her, I couldn’t help myself. They’re located in s beautiful building so walking in you’d think you would be dealing with professionals. NOT AT ALL! It’s obvious whoever does the hiring here is desperate or has no expectations at all. The lady I dealt with was completely unprofessional, rude and classless. We pretty much got into a yelling match and she didn’t care one bit that I was the customer or that I was holding a baby while my toddler stood next to me. I hated getting so heated with my little ones there but this lady just pushed it. If she’s what the company wants representing them, then they must want to fail. Every review here is negative and they seem to all be about the same lady unless all the employees are that bad. Her co worker should have steeped in and stopped her from being loud with me, not to mention she was all up in my personal space. Maybe she’s just as bad. I hope the business owner or someone up the line sees this and does a little house cleaning, because she’s bad for business.

Dear Identogo Employees,
I’m very sorry that you hate your job. However, that’s not my problem. I paid your company for a service and expect a minimal amount of courtesy for doing so.
Have a question? Don’t dare ask one of the employees unless you want a prickly and barely audible response. Not sure you have what you need? You won’t get an answer, but will be told if you don’t have it. Want to know how long the background check will take after the fingerprinting? Don’t expect any helpful information.
This place makes dealing with bureaucrats pleasant. I’ll give it one star, because as a previous reviewer stated you can do everything but the fingerprinting online. The office building is clean and well air-​conditioned and easy to get to. Plenty of parking.

The only thing worse than going to a government office like the Social Security office or the drivers’ license office is going to a private business given a government granted monopoly. You get all of the same lack of customer service, but done even cheaper to maximize profits.
If you need certain background checks run, DPS has contracted with this company. They’re inside an office building. I’ll give them kudos for allowing you to schedule online and the process is relatively quick and painless since they now scan your fingerprints rather than using ink.
But the appointment process is a joke. You sign in and then they call you back. I arrived 5 – 10 minutes before my appointment and there were people who got there before me, but who had later appointments. They got called back first. So, first come served, even in regards to appointments.
It is what it is. Think the post office, DMV, or the cable company.