Image Nails & Spa

I’m not a regular Mani/​Pedi girl. Once every 3 months or so I will treat myself to a Manicure from a salon. I will say I was not especially impressed with the manicure. So I would have given 3 stars for the manicure/​pedicure if the owner was not so horrible!
What I can comment on is the rudeness of the owner. I went in on a living social deal as well back in March. I had tried to go in in January only to be told the Living Social Deal had to be called in in advance. I was a tad bit upset to be turned away when it said walk in’s welcome. It was pretty far out of my way. At this point I did not want to come back, but I had spent the money and so when I had cooled down I made the appointment.
When I show up she mentioned that I had to pay tax on the service and they did not except Credit Cards for less than $ 10… I do not carry cash… We argued forever about what to do. Her answer was to go to the ATM outside (and pay extra fees) — oh and if I left and went to my bank she would render my certificate invalid.
I finally came up with a solution to do a french manicure on my fingers (for $ 8 EXTRA!) plus tip on the entire thing. I was so stressed out. I really just did not want to be there!
I never got my $ 10 gift certificate to return — not that I would have come back! I tipped well because I felt bad for the tech.
On the way out the owner takes away the flimsy foam flipflops that ever other nail place gives you for free and says I should have brought the right shoes!!! I WALKED OUT BAREFOOT!!! Never in my life!
Months later I am writing this review to tell you to stay away from this place. I spent more here than I would of at my local nail salon. This place needs to GO AWAY!

This place sucks. I went here because of a living social/​groupon deal and I guess you get what you pay for. The guy barely looked at me or said a word and it was the fastest, most mechanical manicure/​pedicure I have ever had. I might as well have painted my nails myself! To add insult to injury they charged a $ 2 ‘tax.’ Since when do you pay taxes on services? And of course they require a minimum payment of $ 10 to charge a credit card… How convenient. They gave me a $ 10 gift card with the groupon. Let me know if you want it. I’ll never go here again!

The former owners of this salon were far amazing compared to the new one which just started late last year or guess early this year? I cant harldy remember for this Salon was closed for a couple of months long. Definitely it was comfortable for me to go here for i lived within the vicinity of RIATA complex. But sometimes i go to the other one across Research 183 named Q~Nails who were awesome until ownership too changed this Febuary (sad).
I had been here once when it re-opened.I got a 10% & or guess $ 10-​off discount bcoz its under new management.
All the recent complains below i can vouch you are exactly what i’ve experienced. Uneven paints of nailcolors and streaks. Unproperly done cuticles.
Two days ago i came back MAY 24,2011 bcoz for the conveniece that its very near home. And a good exercise to walk even. Thus expecting some of the other staff maybe good or better. And prior to this i set an appointment 10am saturday weekend before but wasnt able to come.
OMG i was given to this man/​guy by the Proprietress~he seem to be moody no smile at all or greeting. Gosh i said i work in Retail and a high end brand of cosmetic line. I’m use to beauty pampering and customer service is our no.1 priority. Whats this?! Then he just pulled out the tools from the side of the extra small work table… HONESTLY?! It should come from an UV sanitizer sort of like an microwave oven? I know this for i am a 2x a month man/​ped addict. In NYC i did it weekly (and its more affordable there at price of $ 22 – 25.00)
Then I told him i want my nails perfectly square. I dont put color on my hand for it doesnt stay. Due to my job of being hygenic at the counter. Using a lot of alcohol, hand sanitizers and washed our make-​up brushes always.
Boy this guy almost dig into my nails rudely. It hurt! I was just observing and feeling it. As I try to talk to him out like~Hows business, etc. He seem & look, acted like he’s mad at the world. To top it all bcoz am in this beauty business i still gave a $ 5.00 tip. With their pricee $ 40.00 bill. I thought in TX its regulated at $ 37.00
I was to tired to judge it that night. The next morning i saw my nails were unevely trimmed or cut/​shaped to a perfect square. I had to re-​do my cuticles hand & feet. Re-​shape my nails/​And the nailpolish on my toes specially the big one was uneven.
So BAD and POOR Customer service indeed!!! Never will i come back to this place. This is not a «Love Mark»

I also had a bad experience with this place. I bought 2 living social vouchers. I called ahead and made an appointment for myself and my daughter. However, I didn’t know I was supposed to tell them at the time of the appointment that I was going to use my voucher. So, my daughter and I go, get our mani/​pedi and when it came time to pay I tell them I’m using the voucher and they refused to accept it because I hadn’t told them ahead of time that I was going to use it. So, I got stuck with a $ 100 tab and had to go back to use the voucher later. Was about to go out of town for a business trip and decided to get a mani/​pedi before I left. So I made an appointment for 10AM (and told them I was going to use the voucher). I got to the place just before 10 and no one was there yet. My boss called me on the phone right as I saw some of their employees enter the building. Not wanting to subject them to listening to my business call, I stayed in my car (parked right in front of the entrance) until I got off my call which took a little more than 10 minutes. The girl tried to inform me that my voucher was forfeited because I was more than 10 minutes late. I told her «don’t you dare give me a hard time, you’ve seen me parked in front of the door before you even got here). The entire time I was in the salon there was not ONE other customer, so they obviously needed the business. I did use the voucher but she certainly made it obvious she wasn’t happy about it. It is only a matter of time before this place goes out of business with such bad customer service!

I agree with the impoliteness of the staff, but I let those things go. Over all, I had a fine experience. I complained a bit about having to pay $ 10 for gel polish remover, but evidently that is standard? IDK. I got my brows waxed and they did a GREAT job. The place is clean and nicely decorated and the chairs are über comfortable. I am not giving it a higher rating because the massage SUCKED. It might as well be called a light rub of 5 seconds.

Used our living social today with 3 friends. One had her cuticles cut 3 times during the mani. I can’t say much good about my manicure. The nail ends aren’t painted. I said okay on trimming the nails «a little» but they got cut way short. There was paint on my skin around the nails and on my fingers. Just a mess really, I could have done better myself. Won’t go back.

I was given a mani/​pedi Living Social voucher from my man «to kick back and relax.» His intentions were good but the experience was anything but.
1) I went into the place and was asked if I had an appointment. I told them I didn’t and received a low growling «ohhhh well nooo» in response. I pointed out that their door says «Walk-​Ins Welcome.» The woman (believe it was the owner because she was the one with the biggest tude) said «But not for Living Social vouchers.» In other words, ‘you’ve already given us money, so we want to make this as hard on you as possible.” There were maybe 3 chairs in the entire place taken, so she was saying no out of sheer policy. Fantastic way to build business, let me tell you!
2) Five days later I returned. My appointment was at 10 am. I had to leave my kids with the nanny before heading over there, and was running late as can often happen when children are involved with set times. I called them at 9.30 and let them know I was running late out of courtesy. What did she say?
«Oh, well as long as you aren’t more than 10 minutes late you won’t forfeit your voucher.»
Exsqueeze me!!!
I have never heard of a place just stealing your money because you show up late, much less when you call and let them know the situation. So if I had shown up at 10.15 they’d just say «sorry» and rip up my voucher? Hopefully there is some sort of recourse with Living Social when someone just steals your money without putting forth a reasonable effort to provide the paid service for those who happened to get there a minute late for their appointment in their not-​busy strip mall establishment.
3) I arrive at 10.05 (you know they were so disappointed I actually made it and by the way it was completely EMPTY) and the same woman with the tude ushers me to a chair where a man waits to do my pedi. The entire thing was rushed and he indicated which foot he was doing by roughly tapping the foot he wanted up. Every other place I have been to will lift the foot they are working on gently from the water. Not this place; at this place they apparently have such an attitude about being located at Riata (apartment complex, mind you) that they see Living Social recipients as bottom feeders barely worth a word.
4) After a rushed, not relaxing in the least pedi, I settle down with the same man for the mani. He asks me if I want my nails cut short and I say a little, and he proceeds to chop them down to the finger. Well ok, fine. Not a big deal. The main problem is that TWICE he pinches the tip of my finger with the nail cutters, nearly cutting me! He immediately goes «oh are you ok?!» both times but doesn’t focus to actually do the job right… wow.
Afterwards he informs me I owe $ 2 for tax. I pay him and leave, barely even looking at the job he’s done (mediocre, there was some polish on the skin he didn’t bother cleaning off) or bothering to dry because I just want to get the eff out of that cesspool as fast as possible.
In summary? It wasn’t worth the $ 2, much less the tip. Oh, and they never gave me the $ 10 for a future service, not that I’d do anything with it but use it as kindling. It basically seems like they offered this Living Social deal so that they could:
A) See how much money they could steal from people who show up more than 10 minutes late (NOT in the fine print on the vouchers, btw)
and
B) Stroke their own egos about how much business they have and thus cop attitude about being elite (news flash: you work in a strip mall in an apartment complex next to a bar).
The ironic thing? The Living Social deal is probably the only thing keeping them afloat. Can’t wait to see this place replaced by a laundry mat in a few months.

I have a very busy schedule; therefore, when I moved to Riata and discovered Image Nails & Spa I was very happy. My first visit was a treat. The owner and the staff were welcoming and professional. I was assigned to Theresa and was wowed by her work. Getting my nails done was feeling like a chore until I began going to Image Nails & Spa. It is always clean and the atmosphere is welcoming and relaxing. I look forward to my bimonthly visits and I highly recommend it.

So… I think all who got a Living Social deal got a pretty good bargain. While it was not the best mani/pedi.it was pretty good and the ladies were really nice. until the end. which brings me to my question for everyone.
Did anyone else get charged a $ 2 fee?
I may return to use my $ 10 card or may not. They wouldn’t let me use my credit card to pay this «extra fee» or for the tip. which I maybe should have known better about. but regardless. I’m curious if others had to pay this extra charge.

Purchased a living social deal for mani/​pedi. Staff was friendly and making an appointment was easy and they were very accommodating. My spa mani/​pedi felt a little rushed and not the most relaxing. The gentleman who did my pedi paint job was good, but the mani paint job was really bad, could see streak marks and was not very even at all.
I developed a terrible rash on both my arms and legs for days after so not sure if it was the salt exfoliation rub or the lotion they used. I didn’t like that they only wipe off the salt rub with moist towel after, before rubbing on lotion. I can’t fault them for my allergic reaction since I really don’t know what caused it. But likely won’t be making a trip back.

So I live right down the street and they had it on Living Social. Good deal, good location for me so I got 2. Needless to say after the first one I was pretty disappointed I had to go back here again. The staff was completely unfriendly, complained constantly about the length of my nails (sorry I like short nails, I am very active). They did a good job painting, but my feet still were rough when I left and honestly didn’t look much better other than they were painted ‘ok’. There are gaps were televisions should be, there was no music playing and it was painfully quiet. The ‘deluxe’ mani/​pedi was not deluxe in my book by any stretch. The place isn’t cheap, is not that nice and if it weren’t for the fact that I live within walking distance I would never step foot in here again. Honestly, there is a lot better, less expensive and friendlier places out there! Also it says walk-​ins welcome, but that’s a joke, don’t try and go unless you have an appt, they can practically empty and turn people away (I have witnessed this).

I recently did a Groupon for this business, really because it was a good deal and close to home. The new owner is great, she is from California, speaks English, which is important to me, as I have a hard time understanding most of the nail techs. They were super busy, but I got in on my appt time. Tammy did a great job, I got a mani-​pedi. The salon is very clean and sterile.

I got a living social coupon for a mani/​pedi for $ 25. Walked in today only to be told there isn’t an appointment available until DEC 31… ummmm…it’s a mani/​pedi!!! I’m not booking ahead 1 month in advance for a mani/​pedi in a strip mall nail salon. I wish I could get my money back.

So I live right across the street and figured that since they were offering 20% off that i would go and see if I could be lucky and have a great nail salon right by me. I tried calling the number and got no answer just a voicemail which sounded like a cell phone? You would think with this being a business that they would have an actual landline for people to call and check for prices and such. So my friend and I arrived thinking that they took walk-​ins like every other nail salon and was greeted by a woman asking us what we wanted. We asked to see a price list and she had to fumble around to find it, it was not openly displayed like most places. Your normal standard mill pedicure is $ 20 and your deluxe pedicure is $ 35, which I can go to another place close by and get a deluxe pedicure for $ 25 with hot towels and a scrub. Then after looking at the prices and telling her that we would like pedicures she proceeds to tell us that she is all booked up for the night and is unable to get us in. Yet they were not busy and there were only 3 chairs taken? I had decided to try this place just because of the fact that one of my friends went there and said they were «totally cool» and even allowed her to bring her own alcohol in. Her toes did look good, but just for the simple fact that I was turned away just like a previous reviewer I sadly will not be trying this place again.

This place had a Living Social coupon for their deluxe mani/​pedi, plus $ 10 off next visit. I went ahead and bought one since I was running a half marathon soon, and I love getting a mani/​pedi afterwords.
Needless to say, I am glad I bought. Sandra helped me. She took her time doing my toes, which were horrible after the run. She spend an equal amount of time on my hands. I loved it.
That said, I am not a big fan of the deluxe manicure. The hot towel with the scrub did not feel as well as it did on my feet and legs. I will definitely get the deluxe pedicure again.

This place recently reopened and living nearby I was naturally curious. They have good massage chairs and my pedicure lasted about a month. I got cute flowers painted on my toes and they added a little gem for sparkle. It’s a good place to go for a meticulous pedicure!

Went here with a girlfriend. She got the mani, and I got the mani/​pedi. It was pretty quite on a Friday at 2pm, so we were seen right away.
Aesthetically the place is better than most. Maybe because they are near the Riata and have to ‘dress’ it up a bit? Either way, it’s nice to not have to stare at florescent lights and white walls the whole time. Nice massage chairs and equipment as well. TV was on E!, which is better than some of the other places in town. Mindless entertainment yes, but it passes the time easily.
The service: prompt, professional and clean.
I guess the three stars is because nothing pushed it over the top.
I paid $ 35 for a mani/​pedi and it took about 1.5 hours including dry time. A GREAT way to spend a Friday afternoon.
If I lived at or near the Riata, I could see myself going here often.

This is the only place I will go for a pedicure. I’ve been to soooo many places in Austin over the years, and I am satisfied every time I get a monthly pedicure. My toes look so pretty and they are clean and meticulous. Go!
**PLEASE NOTE THIS WAS IN 2009 AND THE MANAGEMENT HAS CHANGED SINCE THEN**

This place does the best pedicures in town, and not just because they’re dirt freaking cheap ($ 25 or $ 35 for an amazing spa pedicure with this tingly mud stuff that makes your legs and feet cool all day). Every pedicure I’ve received has lasted for weeks if not months. Now, I do always bring my own polish because I am a little OCD, so if you get a pedicure here and it chips maybe it’s because you’re using one of their older bottles of polish… but I’ve never had a problem. Also, Cindy is THE BEST for solar nails. They will look good, and real, and not ghetto-​tastic.

This is now the only place I go… mostly cause I am lazy and it is across the street. Manicures are always eh. but the pedicures are worth it for sure. I have a job on my toes now that I got about a month ago and there are no chips at all. I am very impressed with the pedicures here and they always give me a cute design on my big toes (always unique, all i say is «do something cute!» and they always deliver) and it is only an extra 2 dollars or something. I always feel like I have unique looking toenails and they are always beautiful. Not in a weird way either, nothing extreme by any means. Maybe some unique lines with glitter or cute flowers… never too weird never lame. I just love the staff there and I am needing a eyebrow wax. I think they do it there, and if they do I will update again. Please give them a try!