Iris Salon & Day Spa

Like most other reviewers I purchased a Groupon for the Keratin treatment. I was able to get an appointment pretty quickly which was great. It was my first time getting a Keratin and I’m pretty happy with that as far as the treatment goes. What I was pretty unhappy about was when I called to schedule an appointment I also asked to have my hair colored and for balayage highlights. I was going from my natural brunette to a pretty copper red, which I’ve had done numerous times for many many years with no issues, especially on my natural color. I showed her a picture of what I wanted and she gave me a really suspicious look and said «Are you sure?» Like I didn’t know what I wanted. I said yep, this is my normal color and I showed her a photo of MYSELF with the color. To make sure we got it right she pulled out the color book and we selected the one I wanted. A darker copper. Lo and behold, after getting the color done and dried I was a strawberry blonde. I looked at her and said this is not what I asked for nor what I want. It wasn’t even CLOSE to the color I requested or showed her. She had decided which color would look best (in my opinion) and went with what she thought was good. She definitely didn’t listen at all to what I requested because I asked for the balayage and got foils instead.
While I ended up being happy-​ish with the color and more than happy with the keratin. I didn’t get what I asked for. I won’t return to the salon, I’d rather pay more for a groupon at a salon that has stylists that actually listen to what you want.

I found a groupon to get my hair chemically straightened. I scheduled an appointment online and was eager to get my hair fixed. On the day of my appointment I went into the salon. No one said hello. I stood in the doorway until a woman asked, «what do you need?» I informed the rude worker that I had an appointment and had a groupon to get my hair chemically straightened. She had no idea who I was or who I was working with. I told her that I was working with Crystal and I had an appointment set for that day at 11AM. She looked at me and said that Crystal was out of the country and wouldn’t be back for 2 weeks. She didn’t apologize. She blamed me for making an appointment online and not calling my appointment in. I left very disappointed in how I was treated and blamed for using technology to schedule an appointment. As soon as I walked outside I called groupon and cancelled my order. I will not go to Iris again and unless you want to be treated poorly I would suggest you find another salon where they take pride in their customer service.

Bought a keratin treatment from Living social for this salon and wish I hadn’t. She was so extremely rude both on the phone and in person when you could actually get a hold of her. She never returns calls and is totally unprofessional. She was not at all gentle, murdered my scalp, and burned me with the flat iron half a dozen times. When I said ouch all she said was «you’re fine» then continued to be rough and burn me again! AWFUL experience with her. Would not recommend this salon.

My stylist was 30 minutes late to my appointment. If I’m going to spend $ 400 I would prefer to start on time. She was extremely talkative, but most of her conversations seemed inappropriate in a professional environment. Luckily she made up for it with the work she did on my Japanese straightening treatment. I have never done an kind of chemical treatment to my hair before and it came out better than I expected. My hair is a little dry but that is something I can fix with a deep conditioner. She burned my scalp a few times with the flat iron but I’m not sure if that is from the heat or the chemicals. I will probably find another place when I do my touch ups.

It is quite interesting to see even after so many reviews of how bad the salon is, Groupon stills allow it on the website. Everyone, if you’ve had a bad experience at this salon tell Groupon! They are actually very nice and WILL compensate. Perhaps they are not realizing how bad it is because they’re not receiving enough complaints? Lets get this salon off!!!
I’m writing after several months of my service. I chose the regular keratin, not Japanese (which looks like us a good thing as so many of you got your hair fried with Japanese). My treatment turned out fine but I seem to be one of the lucky ones. I’m writing now to hopefully deflect some of you from deciding to go here and get this off of Groupon!
First, I called to make an appointment with mentioning the Groupon and she said she didn’t have something for 2 months out. I told her I will check my schedule and call her back. I call her back the next day and ask for update on availability, forgetting to mention the Groupon. Apparently, this was the trick as she booked me right away the next day.
I’m giving it a one star because I was so appalled about how much trashed she talked about people who used Groupon. She said all they want was a good deal not a good stylist. She coined the term «hoppers» going salon to salon. She continued on with the trash talking about the people that leave negative reviews on her! Apparently, she was saying for those that are complaining about kinks… That’s SUPPOSED to happen and if you knew anything about styling, its natural. Feeling so uncomfortable as I’m realizing she didn’t remember that I told her I had a Groupon… Couldn’t take it any longer, and to shut her up I told her that I had a Groupon and she must’ve forgot to make note of that from my first call… Well then she stop talking trash about Grouponers but now trash talking those website for giving her only $ 35 per head. She doesn’t make money off of us…
Again, I was lucky because this was all whilst a poor double booked girl was sitting waiting for my session to be done. She said more than once that she was in a hurry and she thought she would be worked on from the time she booked. Poor girl, so sweet for staying until after she was done with me… My treatment turned out fine and it did last for the expected duration.
Please peeps, report her if you have a bad experience with her. Groupon, Living Social… Whoever they WILL listen to you as they refunded me as well. Get her off these channels and stop ruining people’s hair and disrespecting people!

Incredibly disappointed. Bought Groupon for the Keratin treatment, was super excited to get it done before a big event. I should have read the reviews first, I usually do but I didn’t this time. I showed up for my appt. Crystal was late. While I was waiting another lady showed up for the same process, at the same time? what? I’ve had this done before. I’ve managed two hair salons. I was blown away by her attitude, no apology for double booking. She had no idea what was going on and who she was seeing. She just gave me a smock and I was supposed to wait while she started the other client. I told her I was concerned with how she was doing this. I had never been double booked an appt (and I personally had never double booked clients in my salon. If I had I would be very apologetic and try to make things right. that was NOT her concern, she could have cared less. get a new profession because your customer service blows) and with a process such as this, you need someone who cares and does a great job (see other experiences below!!!) I decided to leave because I really felt anxiety about how little she seemed to give a sh#t about her clients– ME– and what she was doing. After reading these other reviews, I am so glad I left!!! I don’t know how this place stays open. HORRIBLE. Go else where.

Went here for a keratin hair treatment with a Groupon. After waiting an hour, the lady finally showed up. Rather than apologize she made a lame excuse that I didn’t return her confirmation call (so it was my fault). Her confirmation call said only to call if I needed to move my appointment. So I didn’t call. Then she proceeded to tell me that those «Groupon users» don’t show up for appointments so apparently she doesn’t either. Treatment went okay but results were not as good as expected. I would not recommend this salon because their customer service and attitude is low class!

Let’s just start by saying that the website is NOT correct. No spa seats, no store front. I felt like I was walking into a place to do my taxes.
Made an appointment and paid in advance for hair, hair ended up being burnt, bad attitudes, and poor service. I’ve seen hole in the walls better than this place. I’ve never seen a business that does such poor work in my life.

Unfortunately, I cannot recommend this place for Japanese straightening. I really thought that Crystal was genuinely nice but my straightening ended up being a waste of time and money. I’ve had this technique done 4 or 5 times before (at different places) and I get this done about once a year so I usually know how to get it to set in my hair. When it was done by Crystal, my hair did not straighten which I discovered after 4 agonizing days of not washing my hair (ew). You’re supposed to keep it perfectly straight and not get it wet. I called Crystal and she agreed to fix it. So I went back and again, after 4 days of not washing, I do not have straightened hair. I have half of my hair all kinky and the other half is pin-​straight from my previous straightenings (done at other salons). Also, somewhere in between we had enough miscommunications to where I went to her salon twice and waited for upto 45 minutes to learn that she had it in her calendar for a different day or something. Sooo, in the end, I wasted several mornings of work, 8 days of not getting my hair wet, and however much I paid for the service + tip. She seems very knowledgeable about hair so I’m sure she’s great at other things but I would steer clear of the Japanese straight perm.

Crystal, all I can say to you… You can keep that Davines conditioner. Just to save $ 35, ignoring customer’s call & emails is just wrong. Especially you know you totally fried my hair. All I can say… so disappointed
OK. Took me a while to get this review.
I paid about $ 200 for straight perm on Groupon. My mistake was i didn’t look up this salon on Unilocal & bought the Groupon. If I read Unilocal reviews, I would NEVER bought it even offered for $ 100.
I have pretty long hair but not much. My pony tail radius is bout dime size?
I always had straight perm (or magic perm — Korean hair salon calls that) & never had this kind of disaster.
I promised myself I will always use Korean hair stylist since I had very bad experiences.
This is what happened. I went in & Crystal did my hair.
1. I live in Dallas. Crystal made an exception for me to come & do the hair which was very nice of her.
2. After I told her I already have straight perm on 90% of my hair. She should left on the chemical for max 10 mins instead of 20 mins. That totally ruined my hair
3. Told her I do not want any kink (this kink can happen if stylist doesn’t use flat iron right)
4. Two days later, I washed my hair, my hair was all fried. I mean FRIED!!! Looks like freaking BOMB hit it.
5. So fried, I had to cut up about 7″ off since couldn’t do anything with it.
6. Did I tell you this happened right before Thanksgiving holiday where I was planning to meet my BF’s family first time?
I couldn’t cry or angry… I just so shocked looking at myself & just couldn’t believe what I was looking at… Me… with fried hair… looks like a picture tells you not to do drug because it will look like that…
I contacted Crystal immediately. Sent pictures to her to look. A long story make it short, she tried her best to make it right & book me for a deep conditional.
Crystal said «Davines» is the best product & she said she ordered it for me. I looked & you can buy this online for $ 35-​$ 45. But since I paid $ 200 for Crystal to fried my hair, $ 35 product is still better than nothing.
Well… that was I thought. She said she will mail the item to Dallas where I am then I didn’t hear from her for 2 weeks, me waiting for the product. When I called her, she said she lost my address & asked me to email her again. Which I did. Then nothing. I called her again & told her I will be in Austin to pick up the product, she said «sure!»
On 1/​13, I stopped by her salon & she didn’t have the product. Waited few minutes & gave her my number and asked her to call me once she finds it. She said «Sure!»
I didn’t hear ANYTHING from her. NOTHING! I called her couple of days later & left her a message, of course, NO RETURN CALL.
Finally I left her a message.
«Crystal, I called & left two messages and didn’t get any return call. I was there to pick up the item & you didn’t have it. Now I am starting to think that you don’t want to deal with me. If I don’t’ get any call back from you, I will take that as you don’t want to hear from me»
***She didn’t call me back!!! Really, not so surprised***

Went in this morning for my 1^st visit using the Keratin Groupon.
Called last week to schedule an appointment and was given a date past my Groupon expiration date. When I explained my dilemma, Crystal tried her best to accommodate me by «finding» an appointment that would work. Great customer service.
I’ve had several Keratin and Japanese Smoothing Systems done on my hair and by far this is the best! My hair looks great and done in record time. She is very knowledgeable and was able to give me some great pointers to handle my hair better.
Loved the fact that she was not pushy about selling «products» for my hair or tried to get me to book a future appointment with her. Very professional.
I wish I didn’t live so far. I will definitely make the needed arrangements to book future Keratin appointments with her. Even at her regular price — cost is reasonable. Glad she offered the Groupon so I could find her.
Dolly

I should have looked at reviews first… but I don’t think that would have helped because they are so old… and I don’t believe «Iris Salon» exists as it once did.
When I called to see if they had last minute pedicure appointments open the lady asked if I knew their new location… I saw it on the web and said I see the address. Well I should have turned away when I got to the parking lot. NO signs, because «Iris Salon» is really one lady renting space out of Kenneth’s Salon.
But I thought, no… don’t judge a book by the cover. Well I should have. Super quick, super painful and crappy. 20 minutes of the 45 minute pedicure was spent in some bought off the internet foot spa soaking. It was too hot and had weird blue bubbles. Still, nothing bad. THEN she warned me she was rough when pushing the cuticles. Ok, I could stand it. BUT then she filed. It started hurting my big toe terribly but I didn’t say anything because I thought «well she warned me». Then I put my foot back i the tub and it hurt really bad. By the time she took it out to start the polish I complained, she looked and but of course — she had cut my toe filing it!!!
Did she apologize? No. She just said «oh, that must have been from filing» and went on about her business. I was so shocked I didn’t know what to say. But it was over, I paid her and left. After I left I realized I never saw a cosmetology certificate displayed for her…
WORST PEDICURE EXPERIENCE EVER.

Ah Unilocal,how I have failed thee…
I got waylaid by the shiny sparkly website and did not read the reviews of Iris, otherwise I would have learned that the nail salon portion of the spa leaves a bit to be desired. I would have learned without first hand (get it, hand?) experience that the manicures were gloppy and messy, that the prices were dubious and that the technicians did not know their craft.
So my nails and my fingers pay the price today.
Now, to be fair, it is not thier fault that removing acrylics is a painful procedure, but the ensuing actions took 2.5 HOURS with the most endless manicure I have ever endured, which then peeled the next morning, streaked and covered in sheet marks from slumber.
I now, and a Unilocaler and a Unilocalee will spread the word and make it plain that I do NOT reccommend this salon for nails. I will not return, and I will not whine, I will simply state my case and move on. Best wishes to Iris. I hope it goes better for you in 2011.

I got a walk-​in pedicure here once and was pretty pleased with the service and the price was standard ($ 30 I think). So the next time I needed a pedicure I tried to drop in again. Big mistake. I asked how long the wait would be– twenty minutes, they said. Forty-​five minutes later I decide to ask what’s up and they tell me it’s going to be a minimum of another twenty minutes and they couldn’t even guarantee that. I ended up leaving and going to Embellish. Which I ended up liking better anyway. (Heck yeah I’ll pay more money for a glass of water and M&Ms with my pedicure.)
I wouldn’t have been so upset if they’d just told me from the start that they couldn’t fit me in. Don’t tell me it’s going to be only twenty minutes when you actually don’t have time. It wastes MY time.

Pedicure with ngoc is great! She is friendly and really gets all the digits and heels to make sure you walk out with foot modeling feet!
Now… If only I were a foot model…

I had a mani/​pedi here last year for my birthday (August). The staff was friendly and personable. Not to mention a good job with reasonable prices. Right after the mani/​pedi I had my hair cut and highlighted by Maggie, and she did a great job! I told her what I wanted, and she delivered remarkably.
I returned a second time in April, and I had my hair cut and highlighted again. Maggie did another wonderful job. :) She and the rest of the staff are still friendly and personable.

Stay away, seriously. I initially went to get a hair cut and eye blow waxing.
This lady started with eye blow waxing. She ripped my skin off, and I had a scar for a month after that day. It hurt so bad, so I told her that I thought my skin was ripped off, and she was like «oh no no it always looks like this right after. No worries».
I was just so sad and angry so I canceled the hair app there and left. This place was one of the worst salons I have ever been to.

I took my assistant and friend here after SXSW ate us alive. A salon refresher was just what we needed!
Crystal is the nicest stylist I’ve met in Texas. Her can-​do attitude will surely take her far!
They offer great beverages as well! Oh and it’s also next door to a great comic book shop!

So I spent about 45 mins searching online for a nail salon that had good reviews, decent prices and close proximity to where I live because I don’t have a car (yay CapMetro… NOT)
Anyways, Iris Salon met all 3 criteria so I decided to check it out since I wanted to get a full-​set in preparation for a huge job interview I am being flown across the country for (literally — NORTH DAKOTA) and a wedding I am attending in San Diego next week. I emphasized that I wanted these babies to last.
First, I asked for a gel set, which the nail-​tech abruptly stated she did not do. So we went for acrylic.
It has been less than 18 hours and all of the edges are lifting up. I am a desk jockey right now, so I wasn’t hard on my nails at all, and they’re already starting to look like sh*t.
My last full set, which I got done at a salon in Houston, lasted an entire month — yeah! I know! Amazing! — and essentially there was no lifting until my nails had grown out about 3 mm!
I just called and left a voicemail (10÷14÷09) asking for a full refund to my credit card because this level of service is unacceptable.
We’ll see what happens.
(2 stars for «squeezing me in» even though there was only 1 other person when I walked in –getting a pedi-​, and for ease of access by public transportation)
EDIT: ¹⁰⁄₁₄: I went back, after the manager called me and asked me to come in so she could have a look. The nail-​tech has now supposedly fixed the problem after 45mins of filing/​sanding/​repairing, so we’ll see how they look tomorrow. My fingers/​cuticles are aching… booo.

I’ve been driving past this place, noticing the 50% off signs almost every day for the past couple weeks. I decided to betray my regular pedicure place (just this once, I swear) and give Iris a shot for my pedicure needs.
This is pretty much a full service salon. They offer hair cutting/​styling, waxing services, manis and pedis, and a variety of facial treatments. I’m pretty cheap when it comes to my haircuts (if you couldn’t tell) and stuff, so this place, although probably average in pricing… was a tad too expensive for me to frequent. Just as a random side note, all services are 50% off right now, for grand opening… ending May 31^st. So, if you want to check them out, go right now! Also, there is a somewhat incomplete pricing list on their website.
The layout of the building is interesting to me, with haircut chairs on one side, manicure tables on the other. The pedicure chairs are elevated along the back wall… I wasn’t quite sure where the waxing is done. There is an overall feeling of cleanliness, but not sterility. For my pedicure options, I prefer the sterile feel.
I opted for the deluxe, which included exfoliation and hot towel treatment… regularly priced at $ 35, so I only paid $ 17.50. The woman that did the pedicure was very friendly, although soft spoken and difficult to understand at times. She kept asking if I was okay and showed me that the massage chair could recline to make me more comfy (and it did). The pedi went as it should, no cuticle manglings or incredibly ticklish exfoliation (just a little ticklish) and I have a fab… although bright… fuschia on my toes. There’s a variety of nail polish brands, including OPI… my personal favorite. How can you go wrong with a nail polish with a name like «I’m Not Really A Waitress?» The exfoliation stuff was a little abrasive on my skin, but that’s sort of the purpose… the woman was very skilled with it, anyhow.
They are closed on Sundays, but open from 10am-​7pm all the other days.
I won’t be abandoning my regular place… but I may come back here for hair service… before the 50% deal goes away!