Jeff’s Auto Body Repair

I’ve had my BMW repaired there twice and the quality of work and attention to detail is extraordinary. Very personable and professional staff. Highly recommend this place to anyone.

I just received my car back today after a recent fender bender. I would highly recommend using this Auto Body as it is a family owned and locally owned company. In fact, this is the third time I have taken it to Jeff’s and every time I have been absolutely satisfied with the results. Joe and his team (Lee) took good care of me, keep me updated on the progress and when they expected to be done. They work extremely hard over there to make sure you are satisfied. I would have no problem referring anyone to Jeff’s and will go back when needed.

I drive a 15 year old Honda that’s not mint condition. A guy rear ended me and ran, leaving me with the bill. My bumper was popped out slightly and my trunk would not close. I’d taken it to two other body shops who wanted thousands because they would «only fix it to factory condition.» I just wanted my bumper popped back in on the side and my trunk to close.
Jeff’s gave me no nonsense. Only a couple hundred bucks and one day later, my car was just fine, my bumper back on, and my trunk closed and sealing out the rain. I’m happy with Jeff’s and would quickly recommend them again.

I came here after UHaul couldn’t fit a trailer hitch onto my SUV after being in a minor accident. The manager Donny was incredibly helpful. He estimated about two hours to measure how far the trailer hitch bolts were off from the bumper and said he would call me to inquire about what steps would be necessary next. The next day they said in the quoted two hours they fixed everything and installed the hitch for me. Super simple and definitely cheaper than I was expecting. I was remembered by face when I came in again to pick up my car. Only part I didn’t like was they didn’t accept credit, only cash or check.

Gosh, this one is difficult to write. The body work they did on my car was excellent work, with the paint being a miracle match job considering my car is 8 years old with a harder to match color. However the mechanical part of the repair, replacing my muffler, was sloppy work. I knew immediately something was not right about the repair because my car still sounded really loud after the damaged muffler was replaced (and after driving the same car around for eight years, I’m pretty sure I know how it should sound), but Joe kept saying things like, «well you’re probably just not used to hearing a new muffler», «it needs time to break in», and «it passed the emissions test, so it is fine». As it turns out, the mid-​pipe part that they connected with the new muffler was obviously bent and the coupled parts were not well sealed, and that is why it was still leaking sound.
The co-​owner of this business, Joe Sessler, provided horrific customer service and he lied to me. If you cannot trust your mechanic, then all bets are off. I was patient the first time I was told to drop in Monday to have my repair checked and when I showed up he said it was a bad time since he just got back from vacation and was swamped. I said, okay, but it would have been nice if someone had told me before I drove there, to which he replied, «I’ve been too busy to even listen to all the voice messages or call anyone.» We rescheduled and he said he would make an appointment with my car’s dealership to have it checked the following Wednesday. Wednesday I dropped it off in the morning, they gave me a ride to work, and I waited to hear back. No word, and when I called the office at 5:10 pm to follow up they had closed, keeping my car. The next morning when I called and inquired about my car, Joe told me my dealership was «too busy» to take the car (even though there was an appointment), so he was having it checked now with «the vendor they [the dealership] use» for emissions testing. When I complained it would have been nice to know this so I could have planned to find a ride home, he replied, «We were too busy for me to provide any updates.» And when I asked for the emissions paperwork showing it was okay he told me they don’t provide that type of paperwork. The thing he didn’t know was that I called my dealer myself and spoke with their service department: my car was never brought in (they go by VIN) and it was not turned away. Joe lied about that, because he simply forgot all about my car, until the next morning. That is what happened.
This place may be a better option for you, if you have a spare car for transportation or the clock isn’t ticking against a rental car (the initial repair took a week longer than they estimated). Oh, and if you have the time and energy to check on everything yourself.

I had the absolute worst experience here a while back when getting a new fender put on my car. I was lied to about the amount of time it would take to get my car back which resulted in a lot of out-​of-​pocket cash for a car rental and inconvenience. Every day that I called to check in on the status of my vehicle, the story had changed. When I finally went up to talk to them (for the third time) in person after being avoided on the phone, the guy who was working the counter denied the date he had promised my car back and another fellow (I believe was the owner) both just laughed at me. When I was blunt about how I’d been told so many different dates (after a whole week had passed) the guy at the counter said he didn’t care if I wrote a bad review because they have more business than they can handle. In his words («one bad apples not going to ruin us») I’ve NEVER cried because of a bad interaction dealing with someone in customer service but I actually left in tears one of the days I stopped by. When I finally came to pick up my car, the guy who had lied to me so boldly, finally apologized and said he had been thinking about it, but I still had a horrible taste in my mouth and realized they did everything they could to get a big check from the insurance company (of the driver who hit me, causing this issue in the first place). This experience truly makes me appreciate my regular mechanic who is honest. I promised myself I would wait a while before writing this review because I was so frustrated that I truly tried to not talk about the experience for a while.

I recently brought my car into this shop based on google maps and convenience. I was warmly greeted by Donny. All the people in the shop were really friendly. The time they spent with me looking at my vehicle, quoting me a price, and giving me a time line was all fantastic. I felt they treated me kindly which I have not been treated in the past at an auto shop.
And to top it off, I was late picking up my car and they waited for me.
Really happy I found them and will definitely go back!

I wouldn’t take my vehicle there again. Rude and I don’t trust them. In my opinion, you’d be better off going somewhere else.

Unfortunately, I’ve had to get my new car fixed twice this last year, but Jeff’s has been there to make my car look perfect again. I took my car in last year when someone ran into my car as I was parked on the side of the street and again this year after someone backed up into me. The prices here might be a little more expensive than average, but when it comes to body work you don’t want to mess around. These guys are professionals and they know what they’re doing. They’re also very friendly. Donny was a big help and constantly kept me updated on the status of my car and dealing with insurance companies. The latest accident I was in was pretty bad. I had to replace the entire passenger door. But now it looks brand new and looks like nothing ever happened. I highly recommend bringing your car here whenever you need major body work done.

Second time in less than a year I needed auto body work. This time I had a gate fall on my car. It left a big dent in my car. Again without thinking about it took the car to Jeff’s. Again Donny took care of everything. All I had to do is drop it off. Professional shop. Will never take any of my cars anywhere else.

Wow!
I’m a car guy. I’ve been around, owned, built and restored muscle cars, hot rods, 4x4s and motorcycles all my life. This is the FIRST time I’ve ever accepted a vehicle from a body shop the FIRST time they said it was ready. I’ve rejected vehicles as many as five times before the shop (NOT Jeff’s) got it right, and these were «high end» shops I researched prior to using.
While the car was being worked on I stopped by to check on the progress. All I can say is Wow again. I’ve been around a lot of builds and its rare to see work that nice. I could not tell where any of the repairs were. The car looked like it had just come off of the assembly line and was just waiting to have the front end installed.
The staff was very nice and Donny was very patient through all of the shipping woes of trying to get an undamaged hood delivered.
My car, an ’09 Challenger R/​T, was hit front and back. To make it worse, its red, not an easy color to work with. Since the hood was ruined I decided to put a different hood on it and have it painted flat black, another difficult color to work with.
When I actually picked up the car I was blown away. The flat black hood was perfect as was the rest of the car. You can not tell what panels were worked on/​replaced and which ones have original paint. There is no difference in paint texture or color. The car definitely looks better than it did when I bought it. In addition, the car was clean, tires were dressed and shiny and the interior had been detailed as well. I was impressed, as I’ve picked up filthy cars covered in sanding dust and over-​spray from «high end» shops in the past.
I’m very picky and I would absolutely recommend Jeff’s!

Let me start by saying I am very particular about my vehicles. I was raised in a «car» family and own a Paintless dent repair shop!
I have used Jeffs in the past for a small repair on the hood of my CLS 550! The car was perfect when I got it back
Recently I was in a pretty bad accident! I took my car to Jeffs! They really know what they are doing, there isn’t one indication that my Ml350 was in an accident! Perfection!!!
Thanks guys for being an amazing shop!

This place is the bomb. GREAT guys, GREAT service. My car looks as if nothing happened. Job well done. I wish it was a more exact science as it took a little more than an extra day, but they did great work. I can’t stress enough how much you should go to this place and disregard all the rest. GREAT service, thanks Joe, job well done.

I have been taking my cars to Jeff’s for about seven years and they are the best customer service wise and best body repair shop! I have taken my car in there three times maybe four (kinda tells you what kind of luck I have haha) but I will continue to take my car there always. Thanks guys for making my car beautiful again!

Very professional, friendly & made my car look perfect. They took care of me right away. They go above & beyond

I really thought Jeff’s was the best in town, but I have to admit that I am pretty disappointed in the results. I know my car is just a mini-​van, but its a $ 45,000 mini-​van, about the nicest one you can get! When I was rear-​ended I avoided going to the insurance companies recommended repair shop (Caliber Collision) since in the past they did not do such a great job with the paint.
So let me start with the positives. The paint looks very good. No orange peel, nice matching tint. Donny and the other guys at the shop were pretty friendly too.
The bad. They had to cut and weld on a body panel. Its really easy to tell the difference between the factory welds and the repair shops welds — repair welds are no where near as neat. Having said that, I know welding is tough, but this could have been better.
The ugly. It took a month to complete. A bit more actually, and I STILL don’t have the invoice I need to file a diminished value report! And what reallllly gets my goat is the interior trim panel was installed half-​assed. It was missing a 10 mm bolt holding the trim to the upper body, and it appears that the clips they used are not Honda, and certainly not the right size, because the panel pops partially, and a nasty gap shows.
I know I am not being nit-​picky here, and I certainly expected better from Jeff’s after reading other reviews. Maybe its because no one cares about a mini-​van.

I had the absolute BEST experience here after hubby rear ended someone in my car.
Another body shop adjuster (shady guy), said my car would be ready in a week. Jeff’s took a lot longer but used all new genuine Subaru parts. They even waxed my car and detailed it. It looks better than it did pre-​wreck.
This business is professional, honest, and friendly. There are many reviews here about how great they are, but I couldn’t resist adding another.
Great job, Jeff’s!

Joe and his team are the best in town. Helped me out when I was in a tight spot. And aren’t disrespectful like Capital City is. They (CCC) don’t like you unless you have a big insurance fix in hand. Everyone likes those deals, I’d like to build a business only milking big insurance payouts too.
But doing that doesn’t build the reputation Jeff’s has.
I grew up in a tool and die /​mechanic shop, I’ve done metal fabrication, rebuilt small block Chevys, and worked in an autobody shop myself. I know how this business works.
CCC took my insurance work then basically told me to take a hike when I needed them for a small piece of non-​insurance work. I realize it wasn’t a big kill, but I don’t like feeling squeezed like a lemon. That’s how it works, squeezing the lemons but I’m not that stupid.
This wasn’t a problem at Jeff’s, and I didn’t even have a past history with them. I’m regretful about where I took my business before.
I know how much work is in each job by looking at it, because I’ve done it. I have a complete Matco toolset in storage up north, and with that and a cable come-​along and a tree I can fix almost anything. :) Because I can do this work myself with the some tools (and yes, a tree), I can add it up what it should cost easily knowing the hourly rate.
As a Yankee in Texas who grew up doing this work, I can say this place was as fair and square as you are going to find.
This is where I’m taking all my work from here on out.

Truly, you don’t need to look any further than this page. Once you have found Jeff’s, you have found the very best that Austin has to offer. Superb work, including having your car detailed inside and out before it is returned to you. This is accompanied by people who are straightforward, caring, warm, and trustworthy.
As a 50-​something native Austinite, I’ve got enough experience to know what I am talking about. Get thee to Jeff’s, where you might actually end up feeling grateful that your car needed body work, just because of the great experience you will have doing business with these fine folks.

I took my Honda Civic here about a week ago on a Saturday afternoon. The bumper had popped up the front of my car when I was backing out and the front of my car wasn’t clear of the curb. I called ahead to see when they were open and shortly described the problem to them. They said to bring it in.
A friend and I stopped by and he fixed the bumper in a matter of minutes, and he didn’t charge me. Speaking as a broke college student, this place is a godsend. THANK YOU Jeff’s Auto Body Repair!