Jiffy Lube

I took my aging Corolla in for an inspection a couple weeks ago, and it needed some maintenance to pass. The inspection guy, William offered to do it at (upon a quick google-​ing) a reasonable price, which he went over with me in detail. I had to leave my car there for the job, and he was in touch with me the entire time about what they were doing and when I could expect the job to be finished. I got my car back ahead of schedule, with a clean bill of health!

Letting someone change my oil is all about trust to me. I choose to trust that whoever is changing my oil is doing it correct and right. That being said, I will never return to this Jiffy Lube and this might be the end of me trusting Jiffy Lube. The signature oil change is more than just an oil change. Checking various fluids and vacuuming are a part of that as well. I understand things can get busy but if you skip checking fluids and do not vacuum my floors, what else are you skipping due to time? They had plenty of time to try and sell me some filters I don’t need but no time to refill my windshield washer fluid or vacuum my floors and LIE about it on my receipt. If they can LIE about those items, what else are they LIEING about?

So I’ve been to this Jiffy Lube three different times, and each time it wasn’t a great experience.
The first time, I needed an oil change. I pulled around back, gave them my keys, and waited. And waited. And waited. After an hour, I asked how much longer it would be. I am not normally impatient, but I was worried I would miss an appointment that I had scheduled. They apologized and said they were understaffed. 45 minutes later, they finally finished. I was late to my appointment. That’s okay, they were understaffed, it happens.
Then a few months later, I need another oil change and a car inspection so I could renew my registration. I pulled up, a woman came out, and I told her what I needed. She said their «car inspection guy» had already left for the day (this was at 4pm) and they wouldn’t be able to do it. I said okay, I’ll come back tomorrow. Will he be in then? She said she didn’t know. So I left.
I came back the following week, at 11am. I didn’t want the «car inspection guy» to be gone. There was a car in front of me. I pulled up, and waited. And waited. And waited. Just to be GREETED. The car in front of me ended up leaving after 15 minutes. I saw employees walking around back and forth, but they were purposely not looking at my car that was waiting. Finally, after 20 minutes of just waiting to be acknowledged, a guy came out to my car. I told him I need an oil change and a car inspection. He said they weren’t doing inspections today. After seeing the look on my face, he said they are understaffed and don’t have time to do inspections. Then he moved on to the next car. No remorse for making me wait just to turn me away. No apologetic tone– he actually said it pretty rudely. Very poor customer service.
I tried to be understanding the first two times, but three times seems to be a consistent pattern. I had never been to a Jiffy Lube before this, but if they are all like this one, I probably won’t be coming back (definitely not to this location). They are always understaffed, and their employees do not try to be polite to customers– probably because they are stressed out from being understaffed. This is probably a management issue but who knows. Regardless, I’ll be going somewhere else for my oil changes.

I love Jiffy Lube, yet this experience belies the good service they offer at other locations.
I was referred to this store by the manager at the Spicewood Springs location who, by the way, is very professional. He suggested that Chris, the manager at this location, would be able to change a valve cover gasket.
I went into the shop on a Saturday afternoon. After speaking with Chris, he referred another gentleman, Alvin, to help me, get the car’s vitals, etc. Alvin was very personable, got rhe info, and turned me back over to Chris; both assured me they would order the part and call me in a couple of hours.
No call, so I called and spoke with Chris (remember, he’s the manager) on Monday. He said that he had «lost» the paper with my information and blamed someone else for not ordering the part. (Amazingly he appeared to find the paper while we were on the phone…) Told me it would be two business days to receive the part and he would call me on Thursday.
Today is the following Monday; a week has gone by with no followup from Chris to schedule the repair or even to say whether the part has been delayed. He’s a nice guy, but if I were the owner, I would want the proverbial «buck» to stop at my manager.
Hopefully, their attention «under the hood» is better than their attention to customer service. I’m headed elsewhere for this simple repair.

Chris h. Was a great pleasure to do buisness with. The whole staff was very pleasant. I highly recommend this location.

This Jiffy Lube is consistently understaffed because of high employee turnover. Whoever still works there is overworked and unable to deliver the level of service Jiffy Lube is often known for providing.
Disclaimer — service was great for the first few times I came here and it’s been consistently bad for the past 4 – 5 times I’ve been here.
This is the most convenient JL for me to get my oil changed, but I will go elsewhere until I see that it’s gotten better. If you do end up here, expect long waits, poor communication, and lackluster service. Not because the technicians aren’t talented, but because they don’t have enough employees to staff a full operation.

Here is my experience here. Upon arriving after experiencing some of the worst service I could on the North Lamar location I came here. Right away they took my car in for inspection since no one else was waiting in line. I waited about 15 minutes before it was done and everything was good to go. I talked with the manager Chris for a little before it was done. It seems like he really wants this place to do well and knows a pretty good amount about customer service. I was even handed some coupons for next time I come back. I will definitely be coming back for sure.

The absolute worst jiffy lube in town. I just moved into the neighborhood 6 months ago and this is my fourth interaction with these clowns. These guys have a lot of INCONVENIENCE to offer. What a waste of business space in the neighborhood.
I went to get my motorcycle inspected and the guy said he couldnt do it because the ground was wet from the rain. WTF?
And… Their phone line is constantly busy. I challenge you to call them now, see if you can get through.
Ive always gone to the jiffy lube on lamar/​34^th st. They always accomodated my request to recycle used oil and coolant. Always friendly reasonable.
This jiffy lube… «I can only take 2 quarts of your used oil and coolant. You’ll have to take the rest to a fire station to recycle it.» WTF?
Im hoping this jiffy lube location is taken over by starbucks. That will offer up a lot more convenience to a lot more people in the neighborhood.
Update: I ended up going to the jiffy lube on Anderson by wal-​mart, and got my bike inspected there. Lo and behold, the ground wasnt too wet to get my bike inspected. Why? Because he didnt need to ride it!
A thorough inspection was done and i was on my way! Now i can get it registered!

Still so convenient. Still so questionable. I want to love these guys. Oft-​used phrase on Unilocal alert. However, it’s so hit or miss… and IMHO mostly a sloppy miss.
I needed an oil change and an inspection. «Oh sure — this shouldnt take more than an hour.» Fake lie. The pro-​cedure took almost 2.5 hours. NBD if I could internet while I was there but they dont have internet. They have some magnavox CRT 10″ TV and an inspection person that apparently loooooooves to gab. I don’t know what that dude has to opine on but apparently many many things. At one point, I almost walked out to be like dude… are we doing this?
I wrangled my car in time to avoid some of the traffic headed to San Antonio but it was super obvious that they didn’t really care. Sadly this is exactly what I expect from Jiffy Lube in general. Would love to see them up their game

I’ve been bringing my cars to this Jiffy Lube since I could drive, which is getting close to 20 years now. They were always quick and friendly, but service has noticeably deteriorated over the last several years. Waits are longer and extra services are pushed harder, but I still kept returning out of habit.
Today I showed up for an oil change and inspection, and pulled in front of an empty bay. And waited. And waited. I sat in my car for ten minutes, and no one came out to help me. Plenty of people walked by but no one came to my car. Finally I gave up out of frustration, put my car in reverse and left. I’ll be taking my business elsewhere from now on.

I went in for 3 things: oil change, tire rotation and to get my tire pressure topped off after our last cold front had dropped them by about 5 psi. When I asked for them to do that, they stated it was actually included in the service so it would be taken care of. When I got my car back, my pressure lights were still on so I drove back around and asked them if they put the air in the tires. Their reply was that it can sometimes take up to 24 hours for the sensor to register (I should have known that was bs, why would an electronic sensor need time to catch up?). When I got home, I measured them myself and sure enough, they’re all still 5 psi short. If they can’t even deliver a service that is included AND was asked for, it makes me wonder if I’m even getting the oil I paid for or if the tires got rotated at this point.

This juffy lube is the BEST!! Great service and very clean I give this jiffy lube 5 stars best service in a while since switching over from the north lamar location

Amazing service, very quick, and easy on the wallet. No hard sale up sales pushed. Happy to send my wife there and not have to worry.

I was in a hurry, stopped in here, spoke with Antoine, and was out the door in 20 minutes. Antoine was amazing – friendly, helpful, and got me at the door as quickly as possible. They didn’t try to up-​sell me, are throw a bunch of «deals» at me.
Best customer experience I’ve had in a while

Great service, they remember me by name. Never a long wait and no pressure to buy extra services when I go in for an oil change. Clean, cool waiting space and within walking distance of Target! A+

in & out. the waiting area was clean & comfortable. the staff was polite.

Jiffy Lube! Get a lube in a jiffy!
So I like going to this jiffy lube, not only is it near my house, but it is easy to walk over to target or petsmart while they are doing what they do.
The service is average for these types of establishments and unlike getting an oil change at walmart they have yet to forget to put oil back in after draining it. (don’t ask)
The waiting room is tiny, 4 chairs I think some missing parts. There is a dirty dirty looking coffee pot, but the coffee was not half bad.
The manager recognized me the last time I went in and gave me a decent discount since he saw in the records that I had only been going there for over a year. A nice touch.
Well thats the review for the lube of jiffy.