Jiffy Lube

I have had my oil changed at this location 3 times before today. I had actually gone to the jiffy lube location in Georgetown on williams drive last week to get it changed because its near my house. They were unable to do it because they broke their tool trying to get off the oil filter because it was put on too tight. I change my own oil on my chevy and it doesnt have to be just wrenched on there. Quarter, half inch turn past tight. I get it. So had to take it back to this Guadelupe location and told them what happened and the 1^st guy was very nice. Then here comes the manager, who i have dealt with before. He is the one who has always taken my payments and discussed the oil choices with me and i never recall him being rude or pushy, nor impressive. Until i came in with this problem. Now all of a sudden the manager tells me its going to be 108.00 for the recommended oil change. The first 2 oil changes i got were $ 50 and the last one i got in november was $ 30 (My mistake for not keeping reciepts) And he raised his voice at me stating «no mam nope you did not. Not unless someone was giving you the hook up». I asked if the system kept a record and he said nope. I went ahead and had the oil change done because another shop already had me come back here because they put it on too tight and because i was already over on mileage but i will never come back to this location. And if something does go wrong with my engine, you can’t convince me that this guy with his ill mannered bad attitude and total inability to deal with a minor situation, didn’t do something on purpose to injure my vehicle.

I was in need of an oil change and had noticed that there was steam/​smoke coming out from the hood of my car. They checked that and let me know that my radiator was cracked. Even gave me tips on how to fix it! Really put my mind at ease, because it’s not a big fix with a huge cost. That was something I was worried about. All while being really cool and friendly. I felt SO much better after my visit! These guys are amazing!!!

I don’t look like it, but I am a trained mechanic and worked in full service shops for a while. Generally I am too lazy to do my own vehicle service (this is why I no longer do it for a living). As a result I unfortunately find shops trying to lie to me quite often about what services I need. This was not the case today. The service attendants are friendly and honest. They did not try to recommend anything I didn’t need, or force me into the more expensive oil change. If you are looking for a place you can trust this is a good one! I was even in and out in under an hour.

Went in today to get an oil change and was promptly greeted. Samantha helped me out and explained in detail what my car needed. She was professional, courteous and very helpful! I have never had this kind of service at a jiffy lube. Will be coming back! Samantha, thank you for being helpful and honest!!! Keep up the good work!!!

So I have taken 5 different vehicles here over the past 11 years.
Today the guy with the 3 tears tattoo lied straight to my face. He said they didn’t have the filter but maybe the one on Guadalupe does. I asked him to call first to make sure since traffic was bad. I waited. He came back and said they did. I then got stuck behind a Fender Bender in traffic for 25 minutes. Get to the other jiffy lube and they don’t have it. I then get a lecture by this rude sexist jerk at the N lamar location about how I should not be pissed off about being lied to. And «why Don’t I just change my oil myself cause you know it isn’t that hard.»

I’ve been to 3 other Jiffy Lube locations, here in Austin, and this is the location I’ve returned to 4 times. The workers are always so fast, and incredibly friendly. They always inform me of changes I need to make in the future, and of any promotions they may have at the moment. I was out of there within half an hour. Any add-​ons they think I should make, they explain to me and tell me the price ahead of time.

I went for a state inspection. I was told my timing was good, they would get right on it. Two hours later, no state inspection, one broken mirror and my car alarm on the floor instead of mounted under the dash. Of course, they weren’t responsible for any of the damage. They didn’t do the inspection because it took them two hours to figure out they didn’t have the proper equipment to do the emissions test.
Avoid at all costs!

I was so pleasantly surprised by my service here. All of the employees were so friendly and approachable, and they were honest and straightforward in their explanations. I will definitely be returning!

The employees are willing to take a second look at your vehicle if you feel there is something wrong. My fiancé got her oil changed and air filter replaced, and felt their was a new rumble upon acceleration. I took it in Nick looked it over and found that there was a tab left on the air filter. Great service.

They are efficient and the quality is good, but it’s pricey. I got high mileage oil and my oil change ended up being $ 70+. That just isn’t in my budget, unfortunately. If you just need regular grade oil or if you don’t mind spending a little extra, I’m sure it’s worth it.

No matter what urgent thing they try to convince you your car needs don’t get anything here other than an oil change!!!
They told me my battery was on its last leg and I was about to leave for a camping trip so I let them change my battery. My truck requires a battery with a minimum of 550CCA to properly start the vehicle. They put in a SMALLER BATTERY than what I had in there, and smaller than what is recommended for my truck! Who does that?
On top of that they did not clean or properly tighten the positive connection to the new battery, I could lift it up with my finger, and it was still covered in white crusty acid from the previous battery.
Guess what happened? As I was driving 70 mph on a winding, deer-​filled, hill country road in the dark my entire car shuts off for a few seconds then comes back on with the engine in neutral. Lights, gauges, steering, everything died. When I got to the campground 5 mins later my car straight up died. It started after I tightened the connection and died 3 more times on the way back to Austin. FUN!!!
They took back their tiny battery and gave me a refund, but no apologies for almost killing my fiancé and I. Never going back!

Nice technicians, dishonest manager, be careful if you don’t know much about cars.
Needed a quick oil change, was promptly helped by a technician and pointed towards a waiting room where Godzilla was playing, and a few customers were sitting playing on their phones.
5 minutes later the manager, Patricio, comes in saying he needs to talk to me, like there’s something wrong and he’s concerned. I’m led out to a computer set up next to my vehicle where he proceeds to tell me all the hundreds of dollars of additional maintenance my car «needs.» He then pulls out my current air filter, which is white as snow, and tells me it’s filthy and desperately needs to be replaced. I said THIS is dirty? Right as he says yes I look up at the technician working on my car and he discretely shakes his head no. I tell him I don’t need a new filter or anything else he’s selling and go back inside.
I asked a tech what the managers name was, and told him how he just tried to take advantage of me and sell me work I don’t need done. He was like «ya I know there’s a lot of complaints about him on Unilocal.»
I wonder how many nice people walk in there every day for an oil change and are duped into unnecessary additional maintenance.
If it wasn’t for the weasel manager it would have been a 4 or 5 star review, everyone else was so nice and helpful.

Long story short, but Justin in the man. I had car issues on my way heading out of Austin, back to Houston. He saved me from a lot of tears and money. He is the best and really saved my ass. Thankful that he was there and that Jiffy was open on Sunday!

From what I understand they used to have terrible service, but are under new management as of two months ago. My experience was really pleasant. I was helped as soon as I arrived and my oil change was done in 10 –15 mins. I will definitely go back next time and would highly recommend it to anyone.

Can’t say enough good things about this location. Got an oil change yesterday – pulled in at 6:15, thinking they might be closed or closing soon. Nope – and no waiting. I was out of there in 15 minutes, and they didn’t go for the add-​on oversell that so many oil change places try to do.
They even had Amazing Spider-​Man 2 on (the new one!). Plus they store your oil preferences, so you just say «same as last time» and that’s all you need to do.
They let me know I had a tire rotation and transmission work due next time, and sent me on my way. Awesome.

I wish I knew the name of the gentleman who assisted me this morning, but unfortunately I don’t. I went in for an inspection and oil change, and he suggested a transmission flush, which I knew it was about time for anyway. He explained everything to me beforehand and showed me the difference in the colors of my transmission fluid and the new one. I understand some places try to upsell and I’m not a sucker for that sort of thing. He didn’t pressure me a single bit. The rest of the staff were quick and professional. I loved the Jiffy Lube I would frequent in Killeen, so I’m very glad that I’ve found one here in Austin that matches the great customer service of the last one. Definitely not going anywhere else.

So you’re going to have to wait for most things in life. Fact.
This Jiffy Lube makes waiting pleasant and the service is friendly/​knowledgable. Fact.
That anxiety I feel every time I do anything related to car maintenance? Unwarranted.
And they’re open on Sundays.

Came here with my brother this afternoon and I’m still here… He needed an oil change and state inspection and I needed a state inspection. After we got here his car got serviced and checked up first. During this time, 5 other customers arrived (AFTER us).
My brother’s car finished and he left. I assume my car was next but apparently not. I literally watched 4 of the new customers get serviced and they left. Do they not go by the order of how customers arrive? When they were pulling the 5^th persons car I literally had to go out there and ask what the hell was going on. He simply said «sorry people just kept coming». Wow really? I told him this was ridiculous and that I’ll get it done somewhere else then he said sorry I’ll get right on it.
Needless to say, they need to improve how they handle customers. I will not be coming back here for anything and if you value your time, you probably shouldn’t either.
EDIT: Finally finished the inspection. Sticker is put on all crooked, flakes from scraping off the previous speaker is all over the place and what’s worse is that it’s stuck in the holes of my speaker that’s right under that sticker area.

They put air in my tires FO FREE! I was in and out in literally 5 minutes.
It doesn’t get any easier!

I wonder if Unilocalers are confusing this Jiffy Lube with the one on N. Lamar, because this one is good and the other one is not so good. I used to own a lemon, so I’m used to mechanics trying to rip me off. Not here. No sexism, either. They’re up front with costs for whatever you need, the service is fast, and they actually perform the services you paid for. The clear glass in the waiting room allows you to watch the mechanics while they service your car.
I’ve been to this Jiffy Lube for oil changes and inspections and I’ve never been overcharged or up-​sold, though every Jiffy Lube goes through a list of all the services they offer when you check out. When I went in for an oil change yesterday, the mechanic who checked in my car told me up front that if my coolant was low, it would be $ 3.99, and he would ask me if I wanted it topped off before he did it. Very cool. One star off for over-​filling my oil.
Usually on Sundays they have $ 10 off oil changes.