Just For Pets

Good customer service but few options for limited diet food. However, they have very personalized service and will do their best to try to help you find what you need.

Worst experience I’ve maybe ever had at a local business. The woman, who said she was the owner, was disinterested in helping me, was rude to my children and generally had a salty attitude the entire time we were there. I was excited to find my dogs’ (expensive) specialty food there, and as I had my back turned to look for it, my littlest daughter had taken some of the greeting cards out of the turning display and dropped them on the floor. Annoying yes, and not the kind of behavior I expect from my kids, but absolutely fixable and certainly not a crime. She’s two and it’s a pet store, not a fine china shop. I’m ok with them browsing the merchandise a bit while I hunt down what I need. I apologized profusely and replaced them, and she threw a smirk down and rolled her eyes like my kids had just set fire to the place and were destroying merchandise left and right while I kicked back with a cocktail. Far from the case I assure you, but she may have enjoyed our regular dog food purchase had I not felt so unwelcome here. So unfriendly from the moment we walked in. I love supporting a local neighborhood business because of the personal customer service experience and neighborhood feel. This place has attitude in spades and I’ll be avoiding it from now on.

The Good:
: it’s a local business!
: service was so awesome. the girl who worked there was so sweet on the phone, and in person she was just as sweet as well as helpful and knowledgeable.
: high quality products. a lot of their offerings, whether it’s food, snacks/​treats, or toys, are made in the USA. i love that!
: big selection of stuff. they have everything: beds, bowls, toys, supplements, eye cleaner, dental chews, food (dry, canned, frozen, fresh), leashes, and more
: they even carry cat products like cat food, treats, etc
: plenty of parking
: they carry birthday dog cakes!!!
: they carry birthday dog cupcakes!!!
: store is very clean and well-​kept
The Bad:
: it’s more focused on dogs than cats. that doesn’t bother me bc i don’t have cats
The Ugly:
: none
Would I go back? Most definitely would! Local business that has awesome stuff for my beloved dog? Why wouldn’t I go back?
This place is IN.

This is a really nice pet store, well mostly dog store. I come here every few weeks to buy treats for my pup and we have a lot of fun. There is many different types of natural products that you could buy there. I really like that about this store because I like to feed my pet the best things that are on the market. I would highly recommend to come here and check in this place out.

I go to Just for Pets because of the service and the products they carry (which are only top of the line). My top 3 favorite products include:
–polkadog cod sticks (low fat high protein dog treats, fish skins makes my dogs coat shiny and soft)
–frozen thigh bones (contains frozen bone marrow which my dogs go CRAZY for, a little messy would lay down a sheet on carpet, a VERY special treat for hot days in Austin)
–Evolve all natural flea and tick spray (can’t always pay $ 500/​dog a year for trifectis. I can spray my dogs directly and spray all over the furniture etc. works great, smells pretty good too)
Anytime they are out of one of my favorite products they quickly reorder and make a note to call my cell phone once the product arrives (yes I gave them my number). If that’s not GREAT SERVICE I don’t know what is! As far as what people write about the owner and employees, indeed the owner is INCREDIBLY sweet and knowledgable! He remembers my dogs names and always gives them treats when we come in! They LOVE HIM! However, I disagree about what others have said about his employees, yes they usually aren’t at the counter upon my arrival but in a matter of 30 seconds of them hearing the front door bell ring, they are at the register and ready to answer any questions. Both girls are dog lovers and are very knowledgable about the products, my dogs love them too.
In short, I continue to go to Just for Pets because the products I can’t get at other stores AND because I feel at home because the staff knows me, my boyfriend, and our dogs. LOVE THIS PLACE!!!

Love LOVE having this store less than a block from my house! They stock good organic products and the staff is very helpful. Maybe a little higher priced than Petco or one of the other chains but to me, it’s worth it. We have a 21 (almost 22) year old Blue Heeler, and we love their products!

I have brought my business to Just for Pets over a handful of times with each visit, excluding the one time I was helped by the owner of the store, ending in disappointment due to the staff and their lack of professionalism.
Two of the regular employees that I have encountered at Just for Pets seem completely uninterested in helping customers, and, when they do actually help, have a poor attitude.
There have been numerous instances where I walk into the store to find no one at the counter or on the floor to assist for over 5 minutes of wandering in the shop, as well as instances where the employee will walk into the backroom and not return for an absurd period of time. During the visits where there are two employees present, they spend their time chatting amongst each other rather than assisting customers.
Their prices are on par with other locally owned pet shops in Austin to which I would prefer to give my business. Their selection is not as large as some of the other stores (specifically Healthy Pet, Bark ‘n Purr, and Lofty Dog), but they do have a good selection of interactive/​puzzle toys for dogs. The owner seems nice and knowledgeable, although this is not enough to compensate for the poor choice of staff. It is not the worst pet store out there, but with the large selection of helpful, locally owned shops in Austin, there is no reason to seek out Just for Pets.
I cannot vouch for their grooming, as I have never used those services for my dog.
I would rate this business 2.5 stars out of 5.0 stars if Unilocal allowed, but «Meh. I’ve experienced better,» accurately sums up my feelings towards this business.

If you are okay spending good money on pet food only to get attitude thrown at you by a college-​age manager, then this is the joint for you!
My small dog rarely wears his name tag, unless we are going to the park in an off-​leash setting. A supposed higher end clip and ring for the name tag broke recently. I luckily saw it right before the whole thing dropped in a parking lot.
I simply asked them to back this small product and give me a new one. My request was so unheard of by this child manager and she said if it broke in the first week that would be considered reasonable.
I hope she gets a raise now that all of my pricy Acana purchases will take place at bark n’ purr or gallery of pets :)
Jim, the owner, should assess if a $ 5.99 stand by the manager was the best approach to use.

We just got a new husky pup and needed new things for him. Brittany was sooo helpful! She explained everything perfectly and showed me all kinds of stuff. She even took her time to compare dog foods an help me understand. I had my daughter with me an even played with her! Cute store!!! I will definetly be coming back and telling my friends!

Just For Pets is such a great local pet store. The owner is extremely knowledgable about the products that the store carries, as well as dog and cat care. Through ongoing conversations over the years, I have learned that his family has rescued and owned many animals and is an avid pet advocate! I truly enjoy shopping at Just For Pets for my animals’ needs and gifts too. The store carries excellent and healthy animal foods, snacks, and other pet accoutrements. Plus location and parking are easy.

Just for Pets is the best pet store in Austin. The staff is incredibly knowledgeable about pets and its products! I refer all my friends because they have ALL the answers. My dog loves to go and visit, too. I can’t imagine going anywhere else!

The guy that I believe to be the owner is very nice and knowledgable.
Nice guy.
The staff however leaves a lot to be desired. A young girl that works there has a bit of an attitude and if you want your dog groomed there the groomer will tell you she is not accepting new clients, with attitude. This place is a bit «full of itself».

This is an adorable pet store. Well… dog store. Their website says Cats and Dogs, but this is about 95% a dog store. Which is fine! As a dog store, it is a damn fine one. They carry a wide variety of accessories, toys, and holistic foods and products. Their options were chosen for the health of the dog, not the brand name or price, so you’ll pay a bit more. Your dog will be happier and healthier, though. They also carry a variety of baked goods as treats.
However, I am going to ding them one star because I was really looking forward to a place I could shop for my cat the way dog owners shop for their dogs. I researched, and their website and such very specifically says they cater to cats as well. They do… after a fashion. They carry basics and a few interesting toys. I did buy an automated toy for my cats while there, but it took me all of 3 minutes to see their entire cat selection. That was disappointing.
The staff is super friendly and eager to be helpful. If I lived here, I would probably cultivate a relationship and buy my cat food and litter here.

Just moved into the area, and so excited to have this small awesome locally owned pet store nearby. I have been here a couple of times and each time very happy with the knowledgeable and extremely friendly customer service. They have a great selection of natural foods, and natural holistic remedies. I picked up some natural flea and bug solutions for my pet, vs. stuffing my dog with tons of chemicals that the vet always tries to get me to purchase.
They have a bit of everything, and definitely have quality basics. If you are looking for toys, then you are probably better off going to PETCO for some cheaper options.
Be sure to get a punch card to receive a discount on the non food related items purchased.
I will definitely be coming back here to purchase my food and holistic pet alternatives. Love to support locally owned businesses who care about their customers, and have staff who know their stuff.

I have to update my review to include Jordan, the fantastic groomer at Just for Pets. We took our dog to Jordan after a series of tragic hair cuts (see other reviews) and she did a perfect job. He’s a funny little dog, a Yorkie, but a HUGE Yorkie weighing in at 13 pounds so he looks goofy with the traditional Yorkie-do’s. Jordan just cut his hair in a way that was functional, manageable, and very cute! Thanks, Jordan! We won’t be going anywhere else now :)

Such a cute little shop. Probably the epitome of the neighborhood pet supply store. They offer a good range of quality dog foods (not the cheap stuff!) and some cool and interesting dog toys/​treats. We end up here entirely too often to purchase new toys, as our little dog has an unfortunate habit of destroying his toys days after receiving them. Oh well. More business for our local pet shops, I guess.
I will also note that they have dog pastries on offer. We bought a cupcake for our dog’s birthday just the other day and he absolutely loved it. If you have a good dog in your life, I definitely suggest treating them to this wonderful confection for their next special occasion!

I am a loyal customer of Just for Pets. The owners are super nice and they always offer great advice on food nutrition for my dog. I also like the careful selection of dog food that they have on their shelves. They would tell me certain brand that they will stop carrying soon because it got bought out by big companies like P&G. They made the decision to discontinue the line because they are skeptical about the integrity of the quality ingredients once the company is now part of a big cooperation.
From time to time, they would give out sample for shoppers. They are such great business people for the community.

We drive out of our way to this store because they sell a large variety of raw food and raw freeze dried treats. I was also pleased at the great reviews. They do not disappoint.
The owners are very nice, especially the woman. She knows us by face and knows our dog. One time I wanted these specific raw bones. She put them in the back freezer on hold for me till I could pick them up. I offered to pre-​buy them, but since I had never tried this brand, she told me to come in to look at them first. That is the level of service here.
My hubby and I love supporting a privately owned small business that cares about animals and their customers. It is worth the drive.

This place is fantastic, especially since they moved to their new, more spacious location. The owners are beyond friendly and helpful and know what they are talking about. They will spend lots of time educating you on different products and discuss why they do or do not carry specific products, though they are happy to special order things for you, too. I have sent many people here based on the service and everyone I sent loved it. They also are great about recognizing you when you start coming in there. Debbie even recognized my voice on the phone without me introducing myself! Try getting that kind of personalized service anywhere else in town!
Also, the owners are incredible people who care about the community. I run a program where incarcerated teens train shelter dogs and Just for Pets donates food to our program frequently.
They have a great selection of products in a clean, attractively laid-​out store but the service is what really makes them stand out. What a gem!

We discovered Just for Pets when we moved into North West Hills. The owners (who are business partners and are not married) are two of the nicest people in the world. Their depth of knowledge about pet food and pet toys is a little freaky but really fantastic to be able to rely on when the vet starts asking questions.
Recently our dog had digestion issues and the owners of the store got on the phone with our vet to figure it all out. Cool, huh? I don’t think I would of gotten that type of treatment anywhere else. Also they keep a log of what you buy — so if your like me and need help knowing what your wife got for the cats last time these guys have the solution for that too.
Thanks Jim and Debbie