Kwik Kar Southwest

I like this place for the most part. They did great work replacing my breaks and each oil change that has been done. There is a tech (Kevin) who had worked on my vehicle a couple times and I will request he no longer works on my vehicle anymore because when I decline any of his up sale suggestions he acts like I just rejected him as a date for the prom. When I told him I need a tire rotation and balance, from his expression and response you would have thought I asked him to rebuild the engine. Also, because apparently he dumped all my stuff out of the glovebox this last time and just half assed crammed everything back in with no regard to how it fit. If this is how he takes care of putting stuff back in my glovebox I can only imagine the half ass work he does on the rest of the car. (See picture)

They were nice. They were fast. The lobby is really cute, quaint, and clean. I didn’t really go for much (just a safety inspection), so as soon as I visit again for something more major, I’ll update this review!

UPDATE: Owner (Mark) called me and let me know that the filter in question was the CABIN air filter as opposed to the regular air filter under the hood that I thought he was talking about. My mistake — I feel like an idiot — apologies for the misunderstanding and subsequent inaccurate review. These guys are legit, friendly, and thorough, and Mark the owner is very concerned about quality customer service. Take your business there!
Dropped in for first time for oil change for my wife’s car and these crooked folks tried to sell me an air filter ($ 44) by showing me how «dirty» it was. It is typical that quickie lubes try to sell you overpriced filters, so I said no thanks I will buy one and install it myself since it consist of all of 30 seconds of work. Bought one at O’Reilly’s ($ 20) on the way home, and when I pulled out the old one to swap it out, I realized that the «dirty» air filter the tech had showed me WASN’T EVEN FROM MY WIFE’S CAR — not even same size/​type of filter, and her actual filter still had plenty of life left. The folks at the shop seem nice, but are clearly shady if they are trying to pull this crap. I can understand trying to upsell — its another thing entirely to deliberately deceive your customers. Take your business elsewhere.

I’ve lived in Austin for 6 years, after going to my dealership for so long, I’m glad I finally found a shop that I can trust with my car and money. I love that this is a family owned business, you can tell in their customer service attitudes that they just want to help. Once they diagnose the problem, they take you to your car and tell you exactly what is going on in terms you can understand. Two thumbs up!

I was looking for a new oil change provider, when my usual place changed ownership and decided to take a rude pill. Found Kwik Kar, and was very pleased with the customer service, great waiting lobby and surprisingly good coffee. I later sent my mom to get the same service, and she agreed — these folks have it together!

Trustworthy and friendly autoshop. Comfortable waiting area. Dog park. I highly recommend.

Overpriced. Takes too long. They try to sell you things you don’t need. The only good thing is that it’s clean inside and there is free coffee.

Let’s be honest, usually you don’t associate oil change as a «nice experience,» but I think this is hands down the nicest oil change experience I’ve ever had. Truly, some of the friendliest people I’ve met at any business in Austin.

Everyone is so nice and helpful! Great service! Love their dog park and places to hang out while waiting. Highly recommend!

When I was growing up there was a Kwik Kar in my neighborhood in north Fort Worth that my mom took all our vehicles to all the time. The owners were a married couple and were the nicest people and they knew their customers and families. When I first moved to South Austin I discovered this Kwik Kar location in my new neighborhood and it is pretty much identical to the one in Fort Worth. Owners of the south Austin location are a super friendly married couple as well and I couldn’t have been more pleased with my discovery. It was comforting to know that I could get the same kind of service I got from my hometown.
In the last 5 years all my care maintenance and up keep has been done here — everything from oil change, to flushes, tune ups, inspections and so much more. I recently had them replace the piece on the hood where the window washer fluid comes out because mine had stopped working due to age. Also about a month and a half ago I had a front head light replaced. It burned out within the next month so I took it back in. They warranted the bulb for me and blew out the water that we think was causing it to burn out. We also talked about next steps on how to handle the issue if the bulb continues to burn out.
Anyway — I hope you get the picture — great owners, great employees and great service all around here! I would recommend always taking your car here first. If for some reason it is something they can not do they will be honest with you and let you know. So far they have been able to do everything for me in the past 5 years.

Came in here for an inspection after a terrible experience at the jiffy lube on Brodie, and was greeted as soon as I walked up by who seemed to be one of the owners. Everyone was smiling and super friendly. I waited inside the lobby for no more than 15 – 20 minutes even though they were really busy. The lobby was small, but very well taken care of. I walked away happy I spent my money with these awesome people. Oh and if you have a dog with you, no worries! They have a small dog park along the side of the building. Definitely will be coming back for every car issue.

This place is my favorite! In my opinion every mechanic shop should look at this model of customer service and business. They are quick, friendly, warm, and always helpful. I love going there for my oil changes and I also leave feeling like I learned something new. It isn’t intimidating and you know the price will be the same each time. There are no surprises. You can tell it’s a good place to work because I see the same guys every time. That is important. I would give ten stars if I could!

Efficient, pleasant, and an enjoyable experience. The gentleman who greeted me (in civvies, owner?) was knowledgeable, calm, effective and friendly. The younger man who checked me out when the work was complete was the same. Highly recommend.

They were a big help when our car wouldnt start and it wasnt the battery. They explained the issue and said that we should talk to our other mechanic to check if the part was under warranty.
They took the time to help us and that is much obliged.
Plus we had a laugh with the solution to the solenoid problem…

Ask for justin! He’s great! Tell him heather with the dark grey Hyundai sent you =]
Good honest guys here that won’t push you to fix/​buy something that’s unnecessary. I’ll be back for all future service and state inspection. Thanks guys!

Stopped in for an oil change. My mechanic was Mike and he was very friendly from the moment I pulled up. He knew what he was doing and had me in and out of there very quickly.
Their shop seemed nice and clean and the waiting area was nice as well.
Mike informed me that they usually do free vacuums as well as wipe down the windows, unfortunately I had already cleaned my car, but it is a nice service.

Seemed like a good bunch of hard working guys. Went on my lunch break to get my oil changed… in and out in less than 30 minutes!
Friendly service and the inside waiting area was nice and cozy on the dreary, rainy day that I went. I will definitely be back for my next vehicle service.

My oil change was so haphazardly done. I left and had to return after noticing my hood was crooked. Turned out my mechanic left a work light in my car. I couldn’t open it myself and had to drive back. The next day my car was lagging
and I went to auto zone to check my battery. The mechanic there noticed that my air filter was loose and inserted backwards. During the oil change Kwik Kar should have notified me of this issue or have fixed it. Unacceptable and disappointing.

I get my oil changes and had one minor maintenance check here. The service is always good and the owners are very hospitable.
It’s usually busy on the weekends, so if you want the fastest service, either give them a call ahead and see how long the wait is, or go in at the earliest time in the morning.
These guys are honest and to the point. They charged me for an extra filter change and refunded me once they found out weeks later.

I had about an hour to kill before an appointment in the vicinity and was in need of an oil change. Called ahead and was told that I’d more than likely be able to get in and out in that period of time, so I hightailed it to Kwik Kar.
Upon my arrival, there were two cars before me, but they were going to try to fit my tight schedule. And they did. I was in and out in, maybe, 30 minutes.
I felt like a huge jerk asking them to do things within that time frame, but everyone there that I encountered were VERY friendly and didn’t seem too annoyed with the predicament. I’m guessing they may have been, but it didn’t show. Or, maybe not, they didn’t have to vacuum my somewhat disgusting car.
It cost a little bit more than what I’m used to paying for oil changes, but I consider that a «convenience» fee.
If I lived closer, I’d consider making this my go-​to place for car fixes.