Laboratory Computers

I went there with a computer issue and they were able to fix it for a fraction of what all other places were telling me. I recently went back and can’t find them anymore; anyone know where they went or if there another place?
Really miss this place and the guys who worked here.

Yes, they do have an unbeatable flat rate for repairs but this is the worst computer place in the Austin area. These idiots had my computer for 2 months with nothing being fixed at all! It’s a good thing that this computer wasn’t my main one for use. I initially dropped of my computer to get checked out because there were some issues with it. I can’t remember the the name of the head idiot that works there, but he told me that it would be ready in a week. Well he said that he would call when everything was done, but I never heard from him after 11 days. I called in and he said that he was still working on it and he would give me call as soon as it was done. I figured that I would give him another week and a half to completely get this thing done. I called in and someone said that he wasn’t in but they were aware of the issues on my computer and the head idiot would call me as soon as possible. Well, I wasn’t in dire need of the system since I was using my main pc at home. I just figured they would get back to me when they were done. Well… a month goes by with no call at all. I finally called in pissed off because this situation is way overdue. The head idiot said that they have diagnosed the problem and I needed such and such in order to get it completely fixed. He wanted to charge me $ 80. I said that my computer should be fixed for free because they didn’t fix or diagnose the complete situation within the time they stated. This has gone from one week to 2 months! Plus, nothing was even fixed! I just went up there and picked up my computer and left. The attending idiot said that he will not charge me the $ 49 service fee. What an incompetent moronic individual!

Needed to get the «s» key on my laptop fixed. Dropped it off and was told they needed to replace the entire keyboard. A week or so passes so I call to check the status. Am told it would be faster if I go to ebay and order the part myself. Not sure how long it would have taken them to let me know that was the case. I order the part and hope it is the correct one. Drop it off and ask how long to finish the repair. A couple of days. Over a week passes. Call again. Finishing it as we speak. Go to pick it up and ask about the power cord as I am leaving. They would have noted if I dropped it off with the computer on the work ticket I am told. I am almost 100% sure I did leave it with them and I should have made them look as it isn’t here at the office. Just ordered the replacement online as I can’t go over there again.

I am a bad bad bad girlfriend. I spilt an entire glass of wine on my boyfriend’s computer. I’m not sure how this happened, but it did, and as everyone knows liquids and laptops do not mix. We acted quickly and we were able to keep most of the wine from getting inside, and we were actually able to back-​up the entire hard drive before it refused to work again. So that’s when we turned to Laboratory Computers to see if there was any way of salvaging the laptop.
This place has a fantastic flat-​rate $ 49 repair fee. You do have to wait. It will most likely take a week to hear anything back about your computer, but to me I think that’s worth the price. The best part: If no repairs can be done, there’s NO CHARGE!!! Totally Free! Unfortunately, that was our case. The motherboard was shot, but the guys here were really helpful, straight forward, and honest.
If your PC is acting up, or you have a lush for a girlfriend, I highly recommend Laboratory Computers. They will get the job done without you having to break the bank to pay for life’s «little accidents».

first off this guy had my laptop and my girlfriends well over 3 weeks before i even heard peep from them. I had to call over and over to get some follow up news. Finally after a month they told me that my computer has been fixed (bad power cord and battery). So i drive all the way over to his shop only to find out that they didn’t fix a thing. They charged me 30 or 40 bucks and told me that they «cleaned my ram». How the hell is he going to do that when you cant even turn the computer on. The guy gave me my money back knowing that i just busted him for trying to hustling me and then he told me to «roll out». The guys a fraud and after contacting the better business bureau and filing a report, i would be surprised to see him around next year… ROLL OUT

I have used these guys several times and I have to say that I am a fan. They take a long time but at the end of the day they will fix your machine and if there is a problem they will go at it again til they get it right. I’ll take there steadfast approach and will continue to use them.

I’m a hardcore PC gamer who usually builds my own PCs. I didn’t feel like spending the time and effort researching components to build a new gaming PC so I put these guys to the task, presuming they already know what combination of components play well with each other.
So I had them build a new custom gaming PC for me. I used one of their ads for a template. I had them install a better video card, and they put a more powerful power supply in there, for that power hungry card.
4 – 5 days later, the PC was ready.
I cracked it open and was glad to see that they used quality components, at least some of them. An Asus motherboard and an XFX video card. The RAM and power supply were kind of off-​brands, and the motherboard was a budget model, but that’s fine, considering that I wanted something fast yet inexpensive, and I got just that. The rig cost me about $ 500 which I thought was very reasonable.
I ended up having issues where my games crashed and they offered to check it out at no charge (1 year warranty). That took another 4 – 5 days — a little longer than I’d hoped — but they ended up being very generous by putting a new (better) motherboard in there and even upgraded the power supply to a more powerful one, AND gave me a bigger case for more airflow, all at no charge.
After doing some troubleshooting myself, it looks like the games only crash when I have certain video settings «too high». In summary, I think their systems are just fine quality-​wise, so it wasn’t ever a hardware issue.
My only (minor) complaint is that the guys there don’t seem to communicate well with each other, so if you are calling them to follow-​up, be sure to stay in touch with ONE guy — the guy who is working on your PC. Still, considering how well they treated me, they get 5 stars.
Highly recommended!

I haven’t needed to travel to Laboratory in quite some time. But, alas, I am not the most prudent downloader on the planet (No, sickos, not porn. I just happen to be a sucker for stupid pop-​up windows). Despite my complete and utter disregard for Nick’s admonition, to «be careful what you click,» and subsequently, bringing him the same type of totally preventable computer virus issue, he always gives me a forgiving smile, gets my computer back to me within a day at most, and reitterates his warning. This place isn’t very close to where I live, but I wouldn’t trust my computer with anyone else in Austin.

Laboratory Computers is by far the best PC repair shop I’ve ever come across. They’ve always been very helpful, fast, and most importantly, affordable. I went in the other day with a problem and they offered a solution that far exceeded my expectations. I wouldn’t take my computer (s) anywhere else.

I had them build a computer for one of my employees.
They weren’t fast, but the prices were decent and I never had any problem with the product.
That being said, I hate that they feature a nurse/​pinup chick in all their ads — tres sexist!

As a long time computer professional I can say that these guys are very knowledgeable. You can’t beat their flat rate price and I send all the people I work with there to have their home machines fixed and they generally have good stories to tell (yes, I don’t work on my user’s home computers). Another reviewer said they misdiagnosed his problem but I’m dubious. A video problem IS a motherboard issue in most laptops since it is integrated. Perhaps it was a communication issue.

Great art on the walls and fun decorations all around. Doesn’t change the fact that my laptop crapped the bed, and I had a lot of irretrievable information on it.
They were definitely a bit stereotypical in their odd-​cadence «computer guy» speech pattern and moderate to poor eye contact. Maybe I asked horrifying ignorant technical questions.
I suppose in the way I like a bit of boheme in my vegetarian food, I dig a bit of social awkwardness in my computer repair.