LensCrafters

Unimpressive service
Dont forget to sign in on their post-​it note sized sign in sheet located in the back of the shop or else you’ll wait forever as no one greets you or helps you discover what process you need to follow.
Yes, one day polarized lenses.
Eye exam place next door
Ok frame selection
Underwhelming customer care

Very pleased with my visit to this location. They were extremely busy and short of help but I received great service. They repaired my old lenses that were scratched and fitted me for new glasses.

Very pleased with my visit to this location. Reason being is that I have to have my classed repaired due to scratches on one my glasses lenses. The manager that was helping me was very professional and very helpful. Took care of what I needed to fix my glassed and my glasses were fixed in a hour.

The thread on my semi rimless Tiffany sunglasses had snapped. SunglassHut was unable to repair, but LensCrafters was totally able to! The service was great and the fix was really fast. Afterwards, they readjusted the glasses so they fit as good as new. LensCrafters didn’t charge anything for this amazing service – they just asked for a donation to a charity that provides children with glasses. I’m so grateful!

Recently went in to get a 260 $ pair Oakley glasses and the person that actually helped me was really great it’s the service afterwards that was horrible. My glasses aren’t sitting right and I don’t appreciate the fact that my glasses or not brand new they were the demos on the floor. I called in because they just looked dirty and they treated me as I am I didn’t spend any money at the store. They claim the Oakleys are on backorder. They do have a 90 day satisfaction guarantee and I’m in week 3 and very unsatisfied. I would not recommend this particular location: to get your lens crafters glasses.
Poor after purchase customer service
And seemingly unconcerned with building confidence with the products.

I bought a pair of prescription eyeglasses at LensCrafters at Barton Creek Mall recently. It was the first time I got glasses at a LensCrafter store. The service was amazing all around. Robin and her staff helped me select and try on as many frames as I wanted to. She took pictures with me wearing the frames so that I could compare and select the ones I truly wanted. They helped me choose the perfect frame — one that I probably would not have even tried on, and yet it turned out to be the perfect frame for me.
Even though it was during the Christmas holidays, I not only got great service, but the eyeglasses arrived sooner than I had expected. I received two phone calls notifying me that my eyeglasses were ready. When I came it, they fitted them until they were just right, explained how to take care of them, and off I went in my new, snazzy, fashionable eyeglasses! I have had many pairs of eyeglasses over the years and this is the first pair that I can truly say I actually LOVE wearing because they are so perfect for me. And I love the anti-​glare, polarizing, transition lens.

For years, my dad has referred to this place as Lens Crappers. After my last visit, I now understand as this was my worst experience ever buying prescription glasses.
Pros:
— They have more styles of eye glasses to choose from than the an eye doctor’s office, including a robust designer selection
— Most glasses ready in about an hour or at least same-​day service.
— They accept my vision insurance, so I only have to pay for what the insurance covers and they bill my insurance.
Cons:
— Poor Quality Control — they do not verify a prescription with the customer information when faxed to them. I had provided the strength to them verbally multiple times and even told them it was exactly the same as the last time I ordered from them, which was in their record. This led to them filling the wrong prescription.
— Their phone lines are incessantly busy, making it hard to get through.
— Some of the people answering the phone need phone «get a clue» and etiquette training.
— Sales people do not understand or explain costs correctly. I was offered an accidental damage policy on the glasses for $ 25. Later, I was told it was $ 35 for a 1-​year policy to co-​pay $ 25 on repair/​replacement. Huh?
— Their specials are skewed so you cannot get the best deal. (Example — they have clearance frames you can buy for $ 40 off frame and lenses. They also have an ½ price lens sale going on at the same time. You cannot get the clearance frames for 40% off and the lenses for 50% off. You can either pay the marked price on the frames and get lenses half off or get 40% off entire clearance frames and lenses.)
— Sale prices to not extend to glasses covered by insurance. It is full price all the way.
Unacceptable:
— Total lack of customer service.
— Staff attitude becomes defensive if there is a problem with the order. They make excuses rather than apologize and act like they are doing you a favor to correct it.
— The manager of the store did not step in until late in the process as she was «busy» taking a test on the computer 10 feet away from where this was occurring. Once she did — instead of being gracious, she simply went into a diatribe about how mistakes happen, nobody is perfect, yada, yada, yada.
Mistakes do happen, and nobody is perfect. It is how they manage these that separate service from catastrophe. They had the potential to make it right and do it with some semblance of customer-​driven attitude. They did correct the mistake, but not without recalcitrance.
They have a «Service Difference» statement on their website that has written in it, «We’ll do whatever it takes to make sure you love everything about your LensCrafters experience from start to finish.»
I did not love anything about my experience.

I bought two glasses worth $ 1000. I had to replace my rimless oakley’s to another frame and I had a couple of questions. The staff are incredibly arrogant and knew nothing. I just asked «How much time will they take to replace a cracked lens in my rimless glasses?» and there is one girl, Courtney, who doesn’t listen to what you say. All she says is «I am sorry. What!!!» in a squeaky voice. And there is another lady, Kelsea who is almost as terrible as this one. I don’t even know why such people are still hired. To get my answer, I had to explain each of them about 25 minutes after which they remained clueless and brought their manager to whom I had to explain another 20 minutes. Thankfully manager is not as dumb as these two ladies. Courtney especially has no clue what she is doing, has a attention span of a 1 yr old and sits infront of the computer and stares. You would imagine that she would be working on your problem and I thought the same too. After 25 mintues of her staring into computer and checking out other customers, I asked her, «Are you done with my exchange? Can I come in an hour an pick up my glasses? «and she was like «Oh! No. I thought you were just sitting. Let me try to do that.» So basically for flat 25 mintues she did not care why a customer was sitting at her desk.
People if your time is valuable, please do not go to this store. The stores at the Arboretum and Highland mall are tiny abd have less choice but they are extremely friendly and customer oriented. If they can’t do something you wanted, they will let you know that. But please if you find these ladies in the store, RUN. RUN FAR, RUN FAST. I am not going back here.
Finally, the asian american working here, find another store.

I didn’t purchase glasses here, but my friend did. Then a screw came loose and one of the earpieces popped off – while he was sans car. I offered to take them over here since it was on my way home, and sure enough, they put the screw back in. No charge, no questions asked – just a simple fix done on the spot. Fantastic service!
If I see frames here I like in the future (there’s a huge number to choose from at this location), they might even get my business. I was definitely impressed by the friendly folks who work here.

I bought my sunglasses from Lenscrafters over ten years ago. As far as I recall, everything went smoothly then.
What impresses me is their after service care. Said eyewear is so loved and worn that I refer to it as «my Charlie Brown Christmas tree sunglasses». They’re held together with a wing and a prayer, but it sure helps that they’re also maintained properly by the good folks at Lenscrafters. I bring them by once or twice a year for minor adjustments, i.e. tighten pads, install new screws, straighten metal frame, all at no charge. Sometimes I also leave with a new, complimentary softsided glass case. Thanks, guys.

I ordered a pair of prescription sunglasses from this store on August 16^th. I was told it would take two weeks for them to come in. It is now Sept 23^rd. I still have not received them. They did not call me. I have had to call each week to find out what is going on with my order. The lab manager said he would stay in contact with me. He has not. I am now on the phone with the corporate office trying to get this resolved. Very poor customer communication. I would not go back to this store again.