LSO – Regional Shipping Services

Very frustrating
My delivery required a 21+ signature because it is beer, but the first delivery was made at 2:13 pm on a Wednesday, which is the least convenient time to expect to deliver a package that requires a signature, let alone someone of drinking age. So I shirked it off and now I am waiting at the house wasting my time on a Thursday hoping they’ll be here around the same time. It is 3 pm and the package has been on the truck since 9 am. No package yet.
Not to mention the tracking info has nothing except dates times and status. When I first got the message about it I had no idea what the package was or which address it would be going to. I have stuff to do and this bad logistical service is frustrating me. I don’t know what time I need to be here for the package and I don’t have all day to wait around
Will update

LSO’s drivers are dangerous! Your driver must have been running late for his delivery, because as I was pulling up to enter my gated neighborhood and another car was pulling out of the exit gate, your LSO van drove around me, entered the exit gate and proceeded to dodge oncoming traffic. When he could have just waited for the entrance gate to finish opening. Once my gate opened I followed him all the way to the back of my neighborhood going 54 mph. Mind you, the speed limit in my neighborhood is 25mph! It was hard for me to keep up with him.
It’s summer and there are a lot of kids on their bikes and playing outside. Your driver didn’t even tap his breaks when passing a bunch of kids.
You need to find out what driver delivered in my neighborhood today and do something about this. Him speeding in the exit gate and dodging oncoming traffic is not only stupid, but irresponsible, dangerous and unprofessional.
I’m sending your customer service the name of my neighborhood, address, time and date of this delivery. Hopefully that will be enough to figure out who your driver was today.

I bought a package on Amazon and chose Two day Prime Account shipping. To my surprise it was coming via LSO. All other packages have been UPS or Fedex. I live in Dallas, this item was being shipped from Fort Worth. They say first attempt was when I was home but no notice was nor was the actual gate bell rung. I called, a supposed second attempt was made. Again, no notice or gate bell. Then a supposed third attempt. I am now waiting on the fourth attempt after calling for the third time with the same instructions as before.
I live in a small 12 unit apt complex, if one of the gate bells is hit the whole complex can hear it. All other carriers have had no issues getting in from early morning to after 10:00 pm. After this experience with one package, I won’t be using this carrier for anything unless forced to by another vendor using it.
The third representative was nicer, the prior two were short and rude. No explanations just that it would be «fixed». The third at least gave details.

These people are TERRIBLE. Their tracking always says «delivery attempted» but I’ve been home all day, as I needed this package this weekend so I waited for it, and it never showed up. You can also tell they’re trying to boost their own Unilocal reviews. Look at how many reviews there are that this is the only review the person has ever left, and left a 5 star review. This activity clearly started in June and shows that this company doesn’t care about lying that packages were attempted to be delivered, nor ethics as they’re creating fake accounts.

LSO has been frustrating to deal with, to say the least.
In August I’d been anxiously expecting a birthday present to be delivered. A few days after the expected delivery timeframe, I reached out to the company the gift originated from. They confirmed that a minor delay had occurred, but that — at the time of my email — all the deliveries were on track. They provided a tracking number for LSO and I went to their website, verifying the package was, in fact, scheduled to arrive the following day.
The next day I arrived home and checked with The Lady, who was on maternity leave at the time… no package had arrived. Checking the tracking I saw the words «Delivery attempted — Not In 1^st attempt.»
The problem was, it turns out, that no delivery attempt was ever made. Per LSOs GPS they verified the driver came nowhere near my neighborhood… they simply shrugged off the delivery that day.
After dealing with LSO customer service I was assured that issues like this never happened — and the next day the item did arrive after all. All was well and I let it go.
Fast forward to Monday. The LSO driver made an attempt at 1:00pm… when no one was available. Due to the nature of the package (alcohol), it required a verified signature… so leaving a signed sheet wouldn’t work. The next day, same issue — 12:00pm and another «attempted delivery»… with no follow up later that day.
Annoyed, I called customer service and asked if they could please deliver the package after 4:00pm when someone was available to sign. The customer service rep assured me this was Ok, supposedly talked to the driver, and the delivery would be attempted… except no delivery ever was, despite clear assurances that it would arrive. The tracking stayed on «On Truck» for the duration of the day. (EDIT: It was updated to another «Adult Signature Required» delivery attempt… that NEVER HAPPENED.)
The package, being somewhat sensitive to prolonged jostling, will now be several days late… exposed to heat and lord knows what else.
Long story short… LSO has consistently shown they can’t be trusted with delivery of potential sensitive potables, or be trusted with agreements to customers. Since the company I received the gift from is the one utilizing their service, I have no recourse but to wait… and wait… and wait. And hopefully receive what we paid for. If you’re choosing to use LSO as your shipping, I’d be extremely cautious that your item doesn’t need to be there with any haste or with any respect to your time.

My package was delivered on Friday (+2 days of the original date). I did receive a phone call Friday morning from Dennis (a manager with LSO) to let me know my order would be delivered on Friday. He took the time to hear me out and we figured out the delivery.
I must say I was impressed that they took the time to call to ensure delivery would be made. Additionally, LSO called after the delivery to see what exactly happened and to ensure my package was not damaged and I was satisfied.
I don’t remember when UPS, FedEx or the USPS did that.

I don’t normally do reviews for delivery companies, but the driver went above and beyond to get my client their delivery. It was important to my business that the client get their delivery that day, and they came through. Thanks so much.

Easily the cheapest way to ship in Texas. I had my sister ship me my textbook for $ 8.00, and that was next day delivery. That would be a hell of a lot more with the bigger companies. Lone star is small but efficient, I’ve already shipped a few things with no incident. I will probably use them again, the price is just waaaay affordable.