M & M Super Moving

I love this moving company. This is the 2^nd time that I’ve used them and I use them for a variety of reasons but mainly because they are super reliable and professional. Before I met M&M, I had a mover flake on me on my moving day and it is something I never want to experience again!
The owner is great and will always get back to you quickly. They will also give you a moving estimate that is pretty affordable considering the level of service they provide. They’ll call before they get to your place and move your stuff fairly quickly.
I highly recommend this company. They are experts in moving and they are trustworthy and affordable!

I wasn’t looking forward to moving; too much stuff, such a hassle to move. Three men from M&M Super Moving and 3 ½ hours later, done! Price was really reasonable. The quote from the initial phone conversation was right on. The movers called when they were on their way, they were on time, and they worked efficiently and carefully. Yes! They took apart, wrapped and moved my grand piano and put it back together again in the new location. If your must move, I definitely recommend this local company!

Stay away! I can honestly say the worst business experience of my life (40+ years) was with this company. Our move was scheduled about a month in advance when we gave Chris (one of the owners) the day of our closing. We made it clear that we absolutely needed to be packed up and out of the house the day before. No problem he said. While I took his lackadaisical attitude as experience and confidence that turned out to be a mistake. As I look back I see his laid back personality as complacency and indifference. Having never come out to vet the move and confirm our expectations of the job, the day his movers arrived they immediately knew upon walking in that our move could not be done properly with two movers in one day. Our choices? He said if you want it done right we pack up today and load the next leaving us out of the house a day late. We could also try to get it all done in one day but it won’t be pretty he said. Are you kidding me? I schedule a move a month in advance making it clear we need to be out by a certain date and within minutes of arrival these are my choices? Not cool!
So the lead mover calls Chris and asks for two more guys. They don’t arrive until late that afternoon and by 9pm that night we were nowhere close to being done. M&M didn’t coordinate enough supplies which caused multiple delays. There weren’t enough small boxes so we had kitchen glass packed into one box that was so heavy it took 2 men and a dolly to even pick it up. M&M was supposed to have an overflow truck come by to store any goods that didn’t fit in the truck yet the overflow truck never arrived.
One would guess, having poorly planned the job, and not having us out of the house in time, that they would be back first thing the next morning to finish the job as soon as possible right? Wrong! The next day they had a another job and wouldn’t return again until 4pm the next afternoon. So the next morning instead of being on the road we were at the house trying to finish up their packing. Later in the day I was out scrambling to find a hitch for our vehicle so we could provide our own overflow trailer while my wife was at home balling her eyes out.
The new home owners were supposed to be moving in but our move was nowhere near completed.
The thing that got me the most out of the whole experience was when M&M was more concerned about collecting payment from us, not in finishing our move. While I was out on the road trying to find a hitch and my wife at home crying, I kid you not, M&M was badgering me for payment in full for a botched job that still wasn’t completed. They knew my wife was at home crying her eyes out and I am out on the road trying to cover for them not bringing a trailer out as planned and it seemed their first priority was collecting payment. I was beside myself! What kind of reputable business would be harassing their customers for payment at such a time! Shame on them!
Since our move M&M has not responded to my request for reimbursement for the insurance they told me multiple times that they provided. It has been over three months now and after multiple attempts to contact them I still have not gotten a response. I think this is just another example of their unprofessional business practices and a tell tale sign of their character.
So what have I learned at the end of the day? Well one of their movers recommended that I use U haul’s Moving Help website at our destination. The day before our arrival we scheduled a mover through U haul’s website and the experience was flawless.
We hired an experience mover who had years of experience with a major van line and hundreds of five star reviews (all 5 stars!). For a fraction of the cost (actually a price I couldn’t believe) we got two guys who unloaded everything, did a better job that I could ever do, exceeded all my expectations and actually stayed until the job was done! What a concept! Maybe M&M should think about that? Anyway, needless to say those two guys got a tip about equal to the total bill and it was still a fraction of the cost of what M&M charged me (more than twice what I was quoted).
If you do anything, read ALL of the reviews on these guys, even the ones that aren’t recommended here on Unilocal,then check out the BBB of Central Texas. You will find that M&M isn’t accredited there at all. Go to the TxDVM site for commercial carriers and see the complaints and judgements levied against M&M. I wish I had. Trust me, go elsewhere. Moving is stressful enough, you don’t need an unprofessional mover that doesn’t stand behind his word to hand your the most stressful day of your life and a possible heart attack.
P. S. Since my original posting of this review (within days of my post) M&M has decided to once again join the BBB. Last time I saw them there, their rating was not so good. Guess now that they recently joined they get to game the system and start out with an A.

These guys are professional, fast, and easy to work with. Our office had a lot of bulky, awkward to carry furniture but they were able to handle it all. I left the office and let them work and just a couple of short hours our new office was setup just like we wanted! Couldn’t be happier!

I was very happy with my move with M&M. I called 3 other companies, and was most impressed with Chris E. He was very thorough in my quote. I used them to pack as well as move. Chris quoted absolutely everything, and gave me a «top price.» He then explained that everything is itemized with a price, and if we decide to move anything over ourselves, or sell anything, the item will be deducted. I thought the quoted price was very fair, and in the end, he made good on his word. We had moved a few things ourselves, and sold a couch, so I actually paid less than I was quoted.
Packing and moving both went very smoothly. The crew worked hard, and was very friendly. I would definitely use M&M again, and would ask for Chris E specifically. He treated me as if i was his most important customer from the booking at 3 weeks out, to move day when he called to check on the process, to afterward when he called again to make sure I was satisfied. He also sent a crew to come back and pick up my broken down boxes once we were unpacked. Thank you, Chris and crew!

I’ve both used moving companies, and moved my own furniture when changing apartments or offices in Austin. Frankly, moving pretty much sucks. Not only does it take longer than you think, most bulky furniture is a pain to move down stairs, fit in elevators, through doorways, etc etc.
My experience with MM super moving was excellent. I set up an appointment a few days before my office move, they showed up on time, and got the move done much sooner than expected. Everything was done professionally and safely, large cabinets were secured and taped up, electronic equipment was wrapped up and move safely, and everything was placed where I wanted it in the new office. They even fixed a loose cabinet door that’s been bothering me for months!
Highly recommended, they’re quick, friendly, and awesome for the price.

As simple as it may sound, it’s tough finding a dependable moving company… I had a terrible experience when I moved to Texas with another moving company where they scraped my parents’ dining room table and many of the glassware were cracked or shattered. They never comped it and basically said, «Not our problem».
So I spent a lot more time than usual asking friends and looking through Unilocal reviews when it was time to move to our new office. M&M was recommended to me a couple times by different people, so they were on the shortlist. Our old office wasn’t big and and didn’t have much stuff in it, and they quoted me a fair price.
3 guys came and boxed everything up and wrapped the furniture, things I would expect pros to do. Friendly folks and willing to help. Overall, M&M Super Movers did a fantastic job and were Super Quick — it only took them about 3 hours for everything so there was minimal disruption to work. Thanks again!

This was seriously the best experience. I called to have a few boxes moved and they set me up and were ready to move in less than an hour. Great customer service and follow up on their part.

I’ve used M&M two times and both times were great. The movers are very friendly and they stick to what they agree to. Rather than doing hourly, I send them a detailed list of the items I have to move and they give me a quote for what the move will cost based on where I’m moving to as well as how far the truck will be from the residence (also stairs are a factor).
They took care of my things when moving them and everything turned up in good condition. They also work quickly and are organized throughout the move.
I would highly recommend using them on your next move!

We’ve used M&M twice with moves in and out of apartments and homes. 1^st story, 3^rd story, doesn’t matter — they’re quick, super friendly and accommodating as heck. They won’t nickel and dime you. Pro-​tip: get some waters, gatorades and breakfast tacos for these guys. They bust their butts and they’re moving your crap. Make them WANT to get it there in a jiffy. Things get busted in moves and speed can sometimes mean scratches, bumps or punctures. We had a few with both moves but it wasn’t enough for me to give much of a damn. If you’re super worried, wrap delicate fixtures and furniture in saran wrap before the move or just move it yourself.

I’ve used M&M twice. Once for a residential move, and once to move a HUGE couch I found on craigslist. Both times they showed up on time and did the job efficiently. I did not feel overcharged, but I did my own packing. Nothing was damaged and they put the boxes (mostly) in the correct rooms. They even hauled off an old mattress for me. I would not hesitate to recommend them to friends.

This company is awesome! We were moving into a new house last week. All my belongings were in Pods. My boyfriend drove to meet the movers (another company). When my boyfriend arrived, the other movers were so drunk, they could not talk. So my boyfriend said «never mind» and drove away. So, he called M & M Super Movers and spoke to Chris, the boss. Chris sent over Andrew and Dan to my new house and these 2 young men were professional, polite, courteous and very hard workers. They even put up with me asking them to put furniture in «just the right spot». I can’t say enough about this company. They saved me when I was in a difficult position. Without these guys jumping in and taking care of us, I would have needed to go to a hotel or even worse, stay in the cabin that I had been in with 3 dogs for over a month. Andrew and Dan, thank you very much from Ms. Rosendahl. You guys are awesome! Chris (boss man), I hope you see this review and buy Andrew and Dan a beer for their awesome work. Thanks again, M and M. ~ Stephanie

I couldn’t have done this move without them! My furniture was moved and arrived into my new place without damage. The guys were efficient, courteous, and worked their butts off! I should mention that I had an extraordinarily large piece of furniture, that they moved from a 3^rd floor. Watching your things get moved around is always stressful, especially if you’ve ever had a bad experience with movers. But these guys were really great, and definitely made this one of my best moving experiences.

Bandar, John, Joe, and Andrew are extremely professional, helpful movers and they get the job done right. Shea and Chris in the office are wonderful to deal with and take care of any question right away. I could not have done my move without them, and they will be my first call in my next move. GREAT JOB!

GREAT SERVICE!!!
As an domestic agency we get ask for referrals to different company’s we referred M&M Super Movers to our client they were able to help them with their budget and with there special request all at a affordable price. Thank you Chris for your help from start to finish.

I’m giving these a «so-​so» review because the movers themselves were quite good, but the company did a really bad job estimating my move. When the movers arrived (who are subcontractors), they told me there was no inclusion on my estimate for any of my boxes which they estimated to be about 100. They told me the my move was double the price I was quoted. I ended up settling with them, but I will never move with this company again. A shame because, as I said, the guys who did the move were actually great. Although, I am missing some items, so there’s that too.

I have used the North Austin M&M movers twice
Both times they have done a GREAT job
Thanks to Shea Downs and crew

⁴⁄₆ — UPDATE
So I called for a 7^th time this past Monday and finally got to speak with the office manager. I’ll save you the details of his rude, condescending and abusive dialogue and cut to the chase, HE DEMANDED I TAKE THE REVIEW DOWN, and have confirmation of me doing so, in order to work fairly on my complaints. He would only admit to his guys breaking the glass on my custom framed map from London and stated that if I did not take the review down he would only give me what they are legally obligated to do, which is $ 0.66/lb according to him.
Do you want to work with a company who demands for negative reviews to be taken down?
One star reviews are not taken lightly with me, but the performance of this group and their aggressive approach to negative feedback is definitely deserving.

Hmm. So, I realize I’m trying to move with everyone and their grandma this weekend, but still. Based on my phone conversation alone I wouldn’t want to use these people. I have a very sparsely furnished duplex that typically takes 2 hours to move and I usually pay around $ 200 for that. These guys quoted me something like $ 390 and when I said that I never paid more than $ 225 for a move he gruffly said, «Well, maybe you should call those people back.» Okay.
I wish I’d been more Unilocal-​centric a year and a half ago, maybe I could remember who those people were. They were awesome and moved me in on New Year’s Eve on short notice and only charged me $ 200. Anyway, M&M not for me.

I’m actually pretty blown away by the bad reviews on these folks. I really don’t have one bad thing to say about my experience with them.
I had to change my original move date at the last minute (the day before) and Jim, the guy I talked to on the phone, was so pleasant and understanding about my change. We rescheduled it for a week out and he said they would be there between 12 and 2.
My friend and I, around 11:15, decided to go grab some food, thinking they’d probably be there closer to 2 (you know, like most companies do when they give you such a timeframe). They called at 11:26 and said they were on their way and would be there in 20 minutes.
When they showed up, they were incredibly fast and within an hour and a half my furniture was across town in my new place. They are the super heroes of moving and I am so happy that I decided to hire movers to ease my mind. There were 3 of them total and each were nice and pleasant and all did a fantastic job.
I’ll never go back to moving my own stuff again. Ever.