Maaco Collision Repair & Auto Painting

Dealing with the staff of this particular Maaco shop was a horrible experience. They had my car for 3.5 weeks, for a simple paint job (small car, Miata). I was initially told I would have the car back in 5 – 7 working days, but I found out after contacting the shop one week after dropping it off that the painting process hadn’t even begun. Basically, my car sat at the shop for one week, while I paid for a rental car for no good reason. Over the three week period, I made call after call to the shop, trying to get updates. Speaking to the manager didn’t even help. When I was finally able to pick up the car, no one walked me to look over the car with me — they simply took my money and sent me on my way. The paint job, which cost $ 1,200, was fine, but my car with filthy inside. There was what looked like silver dust all over the interior (the car was painted silver), the floor mats and seats were dirty (mud) and the trunk had nuts and bolts scattered about, along with two silver chunks of fiberglass. I immediately contacted Maaco’s corp. headquarters, but was told I would have to deal directly with the shop’s owner. I filed a complaint, and have not heard a word from the owner (it’s been six weeks). I have also filed a complaint with the Better Business Bureau. Do not use this shop. The staff are rude, unprofessional, and know absolutely nothing about customer service.

I took my car in to get some dents fixed, my driver’s side door handle replaced, the headlights restored, and the whole car painted a new color.
DENTS — The major dents were repaired but for what I paid ($ 900+), and what I thought we discussed on the initial consultation, I assumed that the door dings on the passenger side would be fixed too. They were not. If you need any dents repaired before getting your car painted, big or small, I suggest being extremely specific about what you want fixed. Virtually all of the small dings were not fixed before the car was painted.
PAINT JOB — The paint job looks nice and I am hopeful that it will last. Since they were running a special, I was able to get the paint job that comes with a four year warranty for the same price as the basic paint job. I was not told that when changing the color of the car Maaco would not paint the interior portion of the door without an additional cost ($ 150/​door). Had I been told this I most likely would have kept the same color so that my car would not be two-​toned.
HEADLIGHTS — The headlights look much better but they are not perfect. There are still small scratches in certain spots.
CUSTOMER SERVICE — The employee with whom I dealt (David) was the most competent and professional employee of the bunch as far as I could tell. My radio and clock were not working when I came to pick up the car, and they were when I dropped it off. David spoke to his manager and they were able to replace the blown fuse to fix the issue. They maintained that it was not their fault that it had stopped working but considering that it had been working just fine before putting the car in their hands it is hard to imagine that it wasn’t. Either way, they fixed the problem which I appreciated.
Also, when I came to pick up the car the door handle was doing strange things and they fixed that too.
While sitting in the customer waiting area waiting for my radio, clock, and door handle to be fixed, I overheard another Maaco employee speaking with customers. After getting off the phone with one customer who was calling for an estimate the employee called the customer «lazy» for not bringing his car in to get an estimate and seemed frustrated that the customer had called while he was dealing with another customer in person. First, the employee didn’t have to answer the phone while he was dealing with a customer in person (voicemail?). Second, I imagine that the fact that this Maaco isn’t open on the weekends makes it hard for some people to bring their car in during the week for an estimate. Additionally, the fact that Maaco won’t give estimates over the phone is ridiculous. They have painted enough cars that they should be able to ballpark an amount so that customers do not have to waste their time if they know from an estimate that they won’t be able to afford it.
Regarding the timeline for my car being fixed, I was told it would be ready in 4 – 5 days. I dropped it off early on Monday. I was never called during that time to be given an update or to be told it wouldn’t be ready before close on Friday and wouldn’t have known that without calling. It was ready late on Monday and I did receive a call then.
Overall I was not impressed with the customer service here. I would recommend taking your car elsewhere to be painted. Alternatively, if this is the best deal you can find, ask for David.

I took my Prius in after a hit and run that damaged my rear bumper. When they told me they were done, I found a scratch and the paint didn’t match the rest of the car. When I pointed these things out, the representative went to the manager and they repainted the bumper. Thank you for caring enough about quality to get it right.

These guys bring new meaning to the term unsavory business practices. The hail dings in the hood that were supposed to be repaired, were not. Once the car was painted, the dings were more than obvious. When I called to speak with the general manager, Michael, he didn’t even want to hear my side of the story. He said «I’ve heard the story and honestly you guys are making a bigger deal out of this than what it is.» Really? The salesman, Jesse, even admitted that he missed the hail dings on the hood. They offered to fix them but at an additional cost. I would never recommend taking a vehicle to this particular location of Maaco. Their customer service was horrible.

I had my ford F-​350 bed side repaired here after I scraped it loading some parts. They were very friendly and answered all my questions. The price was very reasonable and the color match is great. I wouldn’t hesitate to use them again.

Oh my goodness — this place is OUTRAGEOUS! I got an estimate for a very small scratch on an old Honda Civic from them and it came back at $ 900. WHA??? Anyhow, these people are not only not customer-​service oriented but they are completely out of line from a pricing perspective. This was right at 3X as much as the other estimate I got from a reputable body shop… and I thought that one was outrageous given the damage that was done. I’d highly recommend against using this Maaco even though I have heard decent things about other Maacos.