Mac Services of Austin – Apple Repair

I never had the pleasure of bringing my equipment in for repair. For a week (or more) I tried to get in touch with them. They did not respond to two phone messages or my service request online. Since there is no other way to get in touch with them and they did not even get back to me to say the were busy /​sick /​on vacation I consider them very unprofessional. That was over a month ago and still have not heard from them.

When my Macbook Pro started making noises, I called Mac Services of Austin, spoke with David and told him I *thought* my hard drive was going bad. He told me to drop it off and that he could replace it in a 1 day turn-​around. True to his word, he replaced my hard drive and sent me on my way.
When I got home and tested out my laptop, not only had David installed his ugly green logo all over my computer, my laptop was STILL making the same noise!!! I called him back and informed him of the issue, and he said, «Well maybe it’s the fan.» I then asked, «Well didn’t you test it and notice the noise after you finished installing the hard drive?» He said sometimes it takes time for the fan to come on. This seemed a *fairly* reasonable explanation, but I still wasn’t impressed that he hadn’t actually run a diagnosis to detect the correct issue. He said he could replace the fan for an extra $ 40 (on top of the $ 160 I’d already spent for a hard drive I didn’t need). I told him I couldn’t drop it off immediately, but would contact him within the next few days to arrange a time.
I’ve called him several times since and left several messages, and he refuses to answer my calls or return my messages. It’s been months now and my laptop still isn’t working, and his ugly logo still pops up if I turn it on. In my opinion Mac Services of Austin is an EPIC FAIL!!!

I dropped my phone off with the understanding of getting my proximity sensor and push button fixed. Owner told me it was my power flex cable, and was sure it would fix my issue. I get my phone and the power button works. cool, but what about my prox sensor? He told me he would do more research to later fix the proximity sensor, in the mean time I pay 52 bucks, and my sensor still doesn’t work. It turns out the proximity sensor cable is what I needed in the first place! He told me he ordered the part and I don’t hear anything back after weeks. Its now been a month since I first dropped it off! I feel like I have to bug the business just to get an update. Customer service apparently is not the business’ concern or stronghold. Who knows if ill ever get my phone fixed! The last thing I want is to buy a new phone but if I don’t hear anything back in the next week ill have to call it lost cause… and charge it to the game. Until my phone is fixed by the company this place is lucky I have to put a star on here period!

I don’t often write reviews. However, after having experienced superior service by a local, independent business, I am compelled to do so. Mac Services is not a traditional storefront. Service is provided out of the owner’s home office. Call or email to make an appt. A phone call regarding a broken screen on my daughter’s iPod Touch on a Saturday morning, yielded an appt at noon the same day. I expected to have to leave the device and wait a few days (much to the chagrin of my daughter) for the replacement. That was not the case. The device was in by noon and after running a few quick errands, we got the call the unit was ready to pick up the same day. Pricing was outstanding, repair service was done right the first time and customer service, off the charts. I will use Mac Services again and I will recommend them to everyone I know.

Just took a vintage IPod Nano 4G in for battery replacement. He did it in 1 day and charged ¹⁄₃ less than the competition. Very pleased. Thank You David!

My wife’s (out of warranty) Macbook Pro died during the Christmas holidays. The hard drive would not boot. This problem had happened previously which was a bad data cable (goes between hard drive and system board). We also connected the hard drive via USB so we knew it was not the hard drive.
Before we called David we had contacted 2 other repair places. One wanted to charge $ 180 for the part and labor. We had previously paid $ 70 so we thought that was too high. The other wanted to charge an initial diagnostic fee. I know my problem could have been something else but I wanted to try this cheaper data cable solution. We also had made an appointment at the Apple store but the previous time we were there for out of warranty work the costs they quoted us were more than we could pay.
I called David and told him I wanted to swap the cable. He gave me the price of $ 50 for parts and labor. He did tell me if it was not the cable he would still have to charge me which was not a problem for me. He did not insist on trying other things first. When we got to his office he made the repair quickly and it was the data cable. While he had it opened he cleaned up the inside of the computer. He also spent some extra time answering our questions about other issues with our other devices.
With these small businesses you sometimes don’t know what you are going to get but David was straightforward and knowledgeable and we would definitely recommend him and we will use him again.

First of all, you must call first and make an appointment. The address is a gated apartment complex, not a business. David, the owner and computer guy, works two jobs and can be hard to reach. After getting our computer back with a new hard drive, I quickly realized that ‘Word’ didn’t make it back on the computer. It took almost 2 weeks before we finally heard back from David. After much calling and texting, he finally got back to us. A few weeks later, we began having another computer issue. Rather than potentially wasting any more time, we took it in to ‘Happy Mac’ and now won’t be going anywhere else. I would not recommend ‘Mac services of Austin.’ What good is a warranty on services if you can’t get ahold of the company who warrantied it?

I was literally within hours of losing everything on my MacBookPro. I had been trying to start up my computer for two days with no success (gray screen, apple icon, spinning dial). My first instinct was to make an appointment with the Apple store in Barton Creek Mall. They looked at it and within 30 seconds said they were going to wipe everything out and re-​install my running system. No big deal to them, but I bought my computer with all the software already installed (Microsoft Office and Adobe Suite). The tech took me to a station (and then left for the day) so we could back up my data and get the process going. After almost an hour had went by, I grabbed someone and asked why it was taking so long. He took a look at my machine only to tell me that my hardrive was indeed corrupted and it would be $ 215+ tax to replace it… in addition to all of the costs I would incur from losing my data and ALL software. WOW! And then he said sorry they wasted my time. He did tell me I could go buy a new hardrive at Best Buy and he would install it for me, that would save me some money. Thinking that was my only option I felt defeated and made an appointment with him for the next day.
After sleeping on it, I decided I was not ready to give up on my machine! I stumbled across Mac Services of Austin on Unilocal and decided to give them a call since they were in my neighborhood. He agreed to see me immediately and I drove straight to his office (don”t be dissuaded by the location). David took a look, told me it was definitely my hard drive, agreed to go buy a new one for me, install it and quite possibly recover all my files and software… ALL FOR LESS than Apple was going to charge to wipe out my machine.
I cannot speak highly enough of Mac Services of Austin. They saved my sanity and my business, and did it all in less than 24 hours. I will forever be loya to David at Mac Services of Austin and highly encourage you to as well. GO LOCAL, FOLKS!

Great guy, great fast service. Dropped off my busted iPhone 4, picked it up an hour later good as new. 5 stars

Got my iPod Touch repaired at a reasonable price and very quickly. David even offered to drop it off on route to another job. Highly recommended!

Went in with a broken screen to my iPhone 4s. Fixed and ready to go in under 2 hours. Very cheap and good service.

Super quick, super friendly, extra super awesome pricing. This guys on my speed dial for any of my i’s that need tlc. This time my iPhone– who knows which one will encounter my klutziness in the future…

After I learned the hard way that my new phone case wasn’t exactly functional, I was stuck with a shattered iPhone 3GS screen and an upgrade that was still months away. Not wanting to deal with little glass shards in my face, I contacted Mac Services of Austin.
I emailed them on a Sunday evening and got my screen replaced on Tuesday afternoon. I was a bit concerned about going to someone’s home for the repair (I think I’ve seen too many episodes of Criminal Minds), but it turned out my worries were for naught. The work stations is right in the entry way and he got started on my phone immediately.
(I had to deduct 1 star for delayed/​missing responses on that Monday; I talked to him on the phone while he was out doing a repair and he forgot to send the promised follow up email when he got back to actually schedule the appointment.)
All was forgiven when my screen was fixed in less than 5 minutes! Seriously– I brought some work to do while I waited but didn’t even open my notebook. It was only $ 50 (plus tax) for the repair and he was very friendly throughout. I’ve already recommended Mac Services of Austin to friends and will definitely be back if my phone has another ill-​fated rendezvous with the ground.

I got my iphone fixed here and they were awesome! it took less than 15 minutes to fix my completely cracked screen and it was only 50 bucks! Apple will charge almost 5 times that if you take it to them. I highly recommend you use Mac Services of Austin if you have a problem with your iphone/​mac. They are friendly and have fair prices. Couldn’t ask for more!

If you have an ipod, itouch, iphone issue or Mac issue, don’t even THINK about going anywhere else if you need a repair. I am absolutely serious. This is the place to go.
I mistakenly took my itouch to another place and they kept my damn device for almost six weeks without fixing it, claiming not to be able to get the part. I finally had to pick it up, after paying $ 20 for a «diagnostic» (in other words, nothing).
So, then I Unilocal again and find ATxMacServices. Although there was only one review, it was good, so I called. The guy who answered the phone was nice and told me to basically come right over. It was fixed in 3 hours. Perfectly. And cheaper than I tech, I mean, the other place. The owner, David, was super nice. He just shook his head with disbelief when I told him my story and confirmed that there was no problem getting parts.
SO — He fixes all kinds of Mac stuff, computers, itouchs, iphones, etc. GO! NOW! This is the place for your Mac repairs. Good price, good service. Honest. Fast service. Perfect.

I was heartbroken when I picked up my 3GS from the ground and found the glass screen shattered beyond belief. I didn’t know where to go to get it replaced but I knew there were places cheaper and less crowded than the Apple Store. I did a quick search on Unilocal and found ATxMacServices, which was conveniently located in my hood. I called and David let me know it would be a couple days before he got his order of screens (he assured me this doesn’t usually happen, so you probably wont run into this). However, 3 days later he called me and told me they were in so, I ran over and 10 min later my phone was good as new. Super professional, super speedy, very friendly & an unbelievable price! I was a little concerned there were no Unilocal reviews, but here’s the first one! Highly recommended and sending my friends here. Thanks, David!