Madison At Walnut Creek

Hey guys, This is the second year I have lived here and since moving to Austin 7 years ago I have never live in an apartment for more than a year. The amenities are great, I have a huge apartment for a great deal, and the staff is great. They are always professional and quick to fix anything broken in my apartment. I can’t say I’ve ever had an issue with bugs, water, or climate control. I did have an issue with the parking mainly because I have a night job on the weekends and people would park like A holes coming home probably drunk. I complained to the office staff and they were quick to make parking rule strict and it has improved after a few people got towed. Now I’ve noticed people are being more conscious about the parking. I’ve notice that people are bumping the gate knocking it off it’s tracks breaking it from time to time, but once again the office staff works hard to get it fixed. Over all this is a great place to live, and great neighborhood that i feel safe in at an affordable price.

Worst place to live. Over priced and they try to pinch every penny out of you. Take it from me you don’t want this problem in your life because that’s what they our one big problem. We lived there for 6 months and decided to brake the lease so we paid 1750 and 3 hundred and something for extra bills that they charge you for, cleaned that apartment from head to toe just because I read that they try to screw you over. And what did I get in the mail today?! A note saying that we owed them for stain treatment and they are trying to charge us again for the extra bills that we already paid. Oh and got another note on the same day with their note saying that they reported to the collection agency. Why? We didn’t even know that they where trying to charge us. So we called them and the guy gave us big attitude and hung up on us 3 times after saying that we can go ahead and report this that their a 4 million or billion dollar company. What a D bag. So yeah that’s our problem and also seems like that’s other people’s problem with them too. Money hungry. You guys suck at life. Don’t move here they take ya for yal you got. Or at least try.

This was our first home, after moving to Austin almost 3 years ago. The Gracy Woods Park right next door to the complex is what really sold it to us. Our apartment had a fabulous view to the park. The staff at the time was very welcoming and helpful. We needed a few tweaks here and there and they were very accommodating. Although, the same staff didn’t stay long and seemed to change often, the group that is there now, seems to work very well together. We did end up moving just a month ago. As much as we loved the place the first 2 years, the last few months, we did encounter some problems with the neighbors. The staff did try to work with us, but we decided to go, because the situation became a little too awkward with neighbors. Even though we were all working to try and make it better, we moved. Living in harmony with neighbors has always been important to us. It is unfortunate other people are oblivious to their neighbor’s peace and happiness. We do appreciate Natalie, the manager, understanding our situation and working with us. She and Carla, the assistant manager, understood our concerns and frustrations right to the end of our stay there. Also Whitney and Nick in the office, have been very helpful. We don’t want to forget maintenance. They have always been superb! If you are looking for a place close to everything, give them a try.

This was my first apartment moving to Austin. My time at Madison At Walnut Creek was alright. The first night I killed 17 cockroaches (They must of left the doors open all day before move in), called the office and talked to Nick (which he’s a really great guy) so he had a guy come and spray. I still saw roaches roaming around for the next three months. Finally sprayed everyday myself. Roaches went away for a while. THEY WERE HUGE. It was four months in until I began to see baby roaches in my room. These buggers would not go away. My neighbor said he had roaches everywhere. I’m a clean person so for all these roaches made me feel disgusted. I’ve probably killed easily over 50 in my year at the Madison.
Looking past the roaches. Parking was horrible. You will not find a space if you come home after 9 pm. There was a night where there was literally no parking spaces at all so I parked under the covered parking because it didn’t belong to anyone and I got towed, yes my fault I know. Im not taking any stars off for getting towed my dumb mistake but where else was I going to park? Theres been a couple nights where I had to park all the way by the office.
I had a couple of issues with the unit itself, dishwasher broke– got it replaced swiftly with the AWESOME maintenance team. I did like them, they were very professional and quick to fix your request and I can’t forget the time I locked myself out at 9 pm and they came and saved me, however our hot water went out three times during the winter– and it was a major inconvenience.
My last thing to add– I got charged $ 120ish something when I moved out for not cleaning the carpet and some other various items like microwave and oven which we did clean but okay I’ll pay for what I owe. I didn’t get the letter till it was too late and it got sent to their collection agency guy. I’ve emailed him 5 times and called three and he has made no attempt to contact me. I called Madison 3 weeks ago and they told me that they can’t take my money IT HAS TO go through this guy at this point. BUT HOW DO I PAY IF HE DOESNT RETURN ANY OF MY CALLS/​EMAILS. I moved out in May… This took some stars off because I don’t want this to effect my credit. This took a star off for me… because I am not sure what to do.
Anyway if you’re looking for an decent apartment and you go to ACC Northridge this isn’t an horrible apartment (hopefully you won’t have roaches). Oh Madison has a sauna and two pools and a decent workout area which I enjoyed.

I’ve lived here two years and loved every minute of it. The staff is attentive (they’ve recently come under new management), and they always are doing some sort of project to update the complex!
Ex: brand new dog park with obstacles!
The only down side is the parking. It typically isn’t an issue, but if you come home late at night then you’ll have some trouble and end up walking a bit back to your place. The only reason I’m moving out is because I found a two bedroom duplex with a yard and garage for about $ 100 more than what they were going to charge me for a one bedroom here. Overall, a great spot to live at! Very quiet, 2 pools, very pet friendly!

I’m not sure what has happened to this place in the last two years. When I first moved in, the rent was affordable, the property was beautiful and the service was 5 star. Northland raises your rent every time it’s time for you to renew, and not just by a little. They raised my rent $ 100 the 1^st year and just recently it was raised AGAIN $ 150 more. The property is undergoing «upgrades» all the time, but it’s just a mask to cover up the real problems that are apperant. Bed-​bugs, cockroaches, not to mention the constant car break-​ins. They have added so many items to the dogs park in the last few months, while at the same time their is a GAPING sink hole in the parking lot that goes untouched. The new manager is a joke, she doesn’t have the courtesy to speak with the residents that come into the office with the intention of talking to her. Their is always a «cronie» that stops you, takes your message to the manager, and then comes back to tell you that she’s «unavailable» or «on the phone» when I CAN HEAR YOU TALKING! Please bring back Joshua! He might have been kind of a prick sometimes, but at least he had the respect to actually speak to the residents that wanted to speak to him. Avoid this place at all costs!

I do not normally bash places or consider myself a negative/​picky person. In fact, one of my other reviews consists of high praises for another apartment that I lived in and enjoyed. My husband and I went out of our way to be cooperative and make sure we complied with this apartment’s guidelines, and we still got punished and unfairly treated. I feel that choosing a place to live is a very important task so I am going to be forthright:
My husband and I signed a 1-​year lease, and from our move-​in day we had constant disappointment. The very day we moved in the person in charge for the day did not even have keys ready for us and quite frankly seemed surprised that we were there with a moving truck at 9 am on a Friday to start moving in. This is after several confirming phone calls and e-​mails leading up to move-​in day. Not very reassuring. From the CONSTANT cockroach infestation from move-​in to the poor management and customer service we were let down left and right. We made several attempts to get pest control to handle our cockroach issue to no avail. It seemed like pulling teeth to get anyone in the management office to even care. I particularly did not find the frequent «memo’s» left on each tenant’s door from the manager, Josh, bashing other tenants and demanding specific living requirements in blatant terms. I always felt attacked by these public memo’s although they had nothing to do with our apartment, and I believe they were in poor taste and worded in a negative tone. Our apartment when we moved in was in poor condition, but we were paying what we felt was very little in rent so we considered it a compromise. The worst part was that our kitchen had a very strange smell of urine anytime we ran the dishwasher, but the assistance was so poor that we did not get that solved in the entire year we lived there. Needless to say as soon as we were able we began looking around for a new apartment to live in. This time we got an apartment locator and she helped us find plenty of apartments within our budget that were head and shoulders above the quality and condition of Madison at Walnut Creek.
The icing on the cake was the nightmare I just got through dealing with regarding our move-​out a little less than a month ago. Given the issues we had had all year long, we did not want to take any chances on screwing anything up during the move-​out and decided to just be cooperative and get the heck out. We consulted with the manager about the move-​out procedure and they informed us a 60 day notice was required before our lease was up. Not a surprise, we had done this before, so I made sure to draft up the papers and dropped it in the drop box well before the 60 days. I called to confirm, and the woman working at Madison claimed the envelope was not there and that I would need to email the notice. I e-​mailed the notice only to find out a month later they had marked the notice as being received 3 days after the 60 day due date. I called to dispute, to no avail. We were told we would be paying the 3-​day pro-​rated rent. Again, not wanting to be difficult and wanting to make this transition fast and easy, we obliged. We also inquired about any other special things we should do in order to avoid conflict. We were told to pay a $ 100 «professional cleaning» fee to ensure our apartment would be move-​out ready and we would not have any issues. We obliged. Finally, move-​out day came and we were overjoyed to leave. We turned in our keys and left our information, and off we went.
I expected to get a final statement from Madison within about a month with a plan to call if I had not heard anything. Since today marks exactly a month, I was shocked to receive a call from an outside collections agency demanding I pay $ 86 in fees from a claim filed by Madison at Walnut Creek. I did not pay the claim at first however was threatened that if I did not do so my credit would be dinged and I would continue to be harassed for payment. I was so rattled by this phone call, but wanted to handle the situation so I called Madison to clarify the claim. I was told that we should have received a statement a week ago and that since I had not called they sent the claim to collections. This is less than a month after our move-​out date. I have never had to deal with collections or anything of this sort, but it seems to me that some sort of attempt should have been made to reach us in less than month before a $ 86 claim is sent to collections. The manager informed me that I did in fact need to take care of the fee or my credit would be compromised. I paid the fee and I hopefully am rid of this place for good.
I just want to forewarn anyone who is considering this place. It is NOT worth the cheap rent. Do not make the same mistake my husband and I did.

I’ve lived here 27 months and have buyers remorse. This complex freely admits their goal is to take the «human element» out of renting. The first renewal my rent went up 20%, now they want to raise it another 8%! Repeated calls to property management go unanswered and not returned. Run from this management group!

Recently we were asked to move our cars from the parking lot for resealing. If we failed to do so, our cars would be towed and we would be charged $ 45. I understand the need for maintenance and appreciate it, but this notice was posted on our door less than 24 hours before the scheduled maintenance. The notice contained no apology for the inconvenience. I guess you were SOL if you were out of town. Just one example of the annoyances provided by the head managers.
Most of the other employees that work here are very nice. However, the managers that make the decisions and deal with the leases are incompetent. I suggest you keep very detailed records of EVERYTHING. They WILL make errors, and you’re going to need to help them with their job if you decide to live here.

The apartment was in horrible shape when I moved in. They even admitted to not doing an inspection of the place. They won’t even fix problems like the carpet being melted or glued and the counters turning into dust and falling into the dishwasher making the dishwasher useless.
You might thing I should have noticed the problems when I did a walk through before signing but the problems have all been in subtle ways. The apartment at first glance feels alright, nice coat of paint, nice counters and flooring, etc. Its in all the small details that are easy to miss on a walk through.
Worse than the shape of the apartment has been the customer service. They won’t let people wait inside the office sometimes and I’ve had to wait over an hour at other times all for trying to move in! You would have thought I should have taken those as warning signs but instead I gave them the benefit of the doubt, things happen. Since then was the state of the apartment on move in, they’ve repeatedly not gotten things ready on time (lease, gate remote, fixing of another countertop problem, mitigation for remaining apartment issues), the initial lack of recognizing a problem when reporting the issues, and not taking responsibility for the problem (blaming the departure of the manager) including not taking the initiative in trying to make things right.

We have lived here a little over a year and have had any problems aside from all the dog poop that owners DO NOT pick up. So do not walk threw the grass. Parking can be a bit difficult at times but i guess that is with any apartment.
Office staff has always been friendly and helpful. They actually know our names. We have met our neighbors which is an oddity.
Over all we have loved living here. We have a great apartment facing the park which has been so nice.
Oh but they are raising the rent from 749. to 1000. if we renew our lease which is a big jump. That is on a ²⁄₂.

Okay, so I have read some not so great reviews from this apartment community and its staff. I have to say that I have yet to see anything bad from them at all. The staff has been very receptive to my needs and have gone way out of there way to assist me in a number of ways. The apartment complex is neat, and now I can’t speak for everyone there, but I know that my apartment was very nice when I moved in and I am very satisfied with the service that has been given me. the only down side is that the fitness center is only open during office hours only. That is sad.